Being on the boat is very cool. My room was cold and loud, which they warn you about.
The grande dame is quite the senior citizen and she is starting to show some age but she still is a Queen and will be loved by those with discerning taste.
Easy to get safe
Room were OK. The staff were friendly. I will come back again.
Loved staying on this beautiful ship. So unique. Nice comfortable rooms. Enjoyed walking about and getting the history of this ship/hotel. Our check in was my only complaint. We were not able to check in until 5:45 because our room wasn’t ready at 4:00.
Nostalgic
Love this place. It’s always great hearing about its history and we enjoy exploring the whole ship.
The historic ship is beautiful, great tour guides, and you’re able to roam the whole ship. Our room was nice and spacious but did not have shampoo nor bar soap to wash your hands in the restroom. No house keeping, I asked 3 employees if housekeeping would come to our room 2 of them didn’t know (Housekeeping themselves) the other front desk said they would send someone. Housekeeping never came. I informed front desk- “I just need clean towels and an iron please” they informed me they would send them to the room; they request did arrive later in the day. All this contact was in person because the front desk phone extension was busy every time I called. Minor inconvenience tv has to viewable channels our last day there.
Staff is excellent. Very friendly and attentive.
Arrived around 430 pm room was not ready and i think you should add a regular tour with room.
The Queen Mary places you next to RMS Queen Mary and within a 5-minute walk of other popular sights like Long Beach Cruise Terminal. This 200-room hotel welcomes guests with conveniences like 2 restaurants, 2 bars/lounges, and a 24-hour gym.
Enjoy dining at Chelsea Chowder House, one of 2 onsite restaurants. Get a pick-me-up at the coffee shop. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
32-inch flat-screen TVs come with satellite channels. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Phones are also included. Housekeeping is available on request.
The Queen Mary offers a 24-hour gym, meeting rooms, and conference space. Self parking is offered for USD 30 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a computer station, express check-out, and wedding services.
Being on the boat is very cool. My room was cold and loud, which they warn you about.
Mark, thank you for choosing Hotel Queen Mary. It's wonderful to hear you had a five-star experience with us. We appreciate your support and look forward to a future opportunity to serve you again.
The grande dame is quite the senior citizen and she is starting to show some age but she still is a Queen and will be loved by those with discerning taste.
Thomas, it's heartwarming to hear you appreciate the timeless charm of Hotel Queen Mary. The aura of our beloved hotel aligns with the appreciation of our guests who have a refined palate. We continue to make careful updates to enhance the vintage appeal while retaining her regal character. We're looking forward to welcoming you back in the future.
Easy to get safe
Deana, thank you for highlighting the safety and convenience of your stay. At Hotel Queen Mary, we indeed prioritize ensuring our guests can navigate the premises easily and securely. We're thrilled you appreciated this. Do return soon for another effortless experience.
Thank you for the feedback, Sherri.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
Julie, it seems you didn't have the best experience, and for that, we apologize. We strive to improve guest experiences and your insights will be valuable. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.
Room were OK. The staff were friendly. I will come back again.
George, it's wonderful to hear you had a positive experience at Hotel Queen Mary. We're thrilled the friendliness of our team members stood out and that our accommodations met your expectations. Looking forward to your next visit. Safe travels!
Thank you for sharing!At Hotel Queen Mary, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
Thank you for the great rating, Miguel!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hotel Queen Mary! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Thank you for the amazing rating, Guadalupe!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hotel Queen Mary soon!Thanks again for leaving your feedback!
Mary, it's great to know that the unique setting of staying on a vessel made an impression on you. We understand your comments about the room temperature and noise levels. As a historical property, maintaining a balance between authenticity and modern-day comfort can be challenging. Our team will continue to find ways to ensure a more comfortable and serene stay for all our guests in future. Thank you for your insight.