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The Queen Mary

3.0 out of 5.0

The Queen Mary

3.0 out of 5.0
Overview Reviews Amenities & Policies
Queens Hwy, Long Beach, CA
1-844-663-2276
3.6
out of 5
Average Guest Review
See all 468 reviews
Room cleanliness 3.5
Service & staff 4.0
Room comfort 3.5
Hotel condition 3.0

This hotel is most popular for:

  • Couples
  • Everyone
  • Family

Recent guest reviews

delayed check-in, dirty pillow, outdated bathroom, AC did not work; pros: it's a special experience because you stay on a cruise

Dated as you exoect, but it was all over. Bath tub had hairs and camplaint but was not taken care of

Hotel staff wanted us to wait until 4 pm to get our room when there was room available

Nice and close to cruise ship. Awesome starting point for a cruise. Would definitely recommend this

Beautiful, historic ship. Can’t wait to see it again

The only picture on Orbitz that looked exactly the same in person was the bathroom. I froze every night due to a non working thermostat. In order to have heat you have to call the front desk, so they can have someone go to the boiler room to turn up the heat. Sadly the heat never kicked in, so I ended up buying a heating blanket from Walmart.

We have stayed on the Queen Mary several times. This trip was different, on the first night there I gashed my leg on the metal bed frame that was sticking out almost 6 inches from the mattress. The bed skirt was placed trying to cover the exposing metal, so I didn't see it. The front desk called hotel security and the manager and security arrived to our room. They had a "make shift" first aid box which consisted of a half used tube of Neosporin and what they called an antiseptic in and "old" white spray bottle. I didn't want to use the "used" Neosporin, so I cleaned the cut the best I could and bandaged it. I received a business card with both of the employees names and the incident number. It was a scary situation, considering how old all of the furnishing on that ship are. I will be following up with the insurance company of the Queen Mary after I see my doctor.

Fascinating experience! Loved the room. Loved walking the decks!

The beds are really comfortable, but found the it to be a little loud in the mornings as the walls are thin and you can hear everything throughout the ship - but that was to be expected. I wish I knew there was another comforter in the closet as I was a bit cold - and it was tough figuring out how to get the shower to turn on. But overall, it was an experience to walk in the halls of the most haunted ship in America, I wish I had a paranormal experience... I live for that! I will be back for more fun soon for sure.

The Queen Mary was a fun stay. There's a lot to explore, great views and a beautiful Art Deco interior throughout the common areas and in the rooms. It's amazing how well it's all been preserved considering its age and that it was used for troop transport during WWII. The place is rich in history, takes you back in time. You can keep it casual here but it's a great place to put on your fancy clothes and class it up a bit, you won't be out of place. Just a few things to note: The walls are pretty thin, plus you'll hear noise from the cruise ships that dock nearby, so bring earplugs if you're a late sleeper. Also, the shower plumbing is a new addition to the bath plumbing. You can run a hot bath but the shower doesn't get that warm, it was barely tolerable. Lastly, any food and drink aboard the ship is super-pricey. Expect to pay twice as much as would be reasonable.

Very interesting ship, lots of history and a view into a bygone era.

This hotel is an all-time favorite.. because its a ship! And it has some incredible history. Best place to getaway is here if you want to be transported to another place and time.. beautiful facilities, lovely staff. A+

Very noise. The doors/hinges in the hallway rooms need oiled. You can hear the doors squeaking while being opened and closed all night. Also you can hear music and noise from events going on in the hotel and outside the hotel. That lasted until midnight. Also I couldn't check in to the room until 6:00 pm. They kept saying it will be another 30 minutes for 3 hours.

I got a great location which I loves! Had a great view!

I love this place! Staff is friendly if I had any issue it was taken care of fast. Beds are comfortable and the view is amazing. Thank you Queen Mary !

Great experience but shower water was cold and some of my favorite areas were closed off. The bars were cool though and the view was Beautiful. I would recommend this place to a friend.

1126 Queens Hwy Long Beach CA

Hotel highlights

  • Walking distance to RMS Queen Mary and Long Beach Cruise Terminal
  • Free WiFi in public areas
  • Onsite dining
  • Health club

The Queen Mary places you next to RMS Queen Mary and within a 5-minute walk of other popular sights like Long Beach Cruise Terminal. This 346-room, 3-star hotel has 4 restaurants along with conveniences like a health club and a rooftop terrace. On the waterfront, it's also near Aquarium of the Pacific and Long Beach Convention and Entertainment Center.


Dining

This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 3 coffee shops/cafés. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

Guests can expect to find WiFi and 32-inch a flat-screen TV with satellite channels and pay movies. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a phone, a desk, and designer toiletries.


Property features

The Queen Mary offers a health club, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 27.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this historic hotel include conference space, a computer station, and express check-out.

Room options

Room, 2 Twin Beds (Inside Stateroom)

Twin 2 | Sleeps 2
from $90

Room, 1 King Bed (Inside Stateroom)

King 1 | Sleeps 2

Deluxe Room, 2 Twin Beds (Stateroom)

Twin 2 | Sleeps 2

Deluxe Room, 1 King Bed (Stateroom)

King 1 | Sleeps 2

Family Room, 2 Queen Beds (Stateroom)

Queen 2 | Sleeps 4

Guest reviews for The Queen Mary

Everyone (127) Couples (185) Business (37) Family (72) Friends (25) Other (22)
4
Everyone

By on Jan 18, 2019

Review comment responded on Jan 19, 2019

thank you for your feedback, We look forward to seeing you back soon.

1
Everyone

By on Jan 13, 2019

Review comment responded on Jan 14, 2019

We apologize for not enjoying your stay. We would appreciate some feedback, so we can improve in certain areas. We know the ship needs some work and we are making changes, however it does take time. The ship is a historical landmark and it takes time to get permits and contracts accepted that way the ship doesn't lose its value.

2
Everyone

delayed check-in, dirty pillow, outdated bathroom, AC did not work; pros: it's a special experience because you stay on a cruise

By , from Boston, MA on Jan 3, 2019

Review comment responded on Jan 3, 2019

Thank you for your feedback! We are sorry to read about the challenges that you experienced. Rest assured, that we will be addressing your concerns. Thank you for staying with us and we hope to have you back again soon! Best regards!

2
Everyone

Dated as you exoect, but it was all over. Bath tub had hairs and camplaint but was not taken care of

By on Dec 30, 2018

4
Everyone

By on Dec 26, 2018

Review comment responded on Dec 26, 2018

Thank you for staying with us. Happy Holidays.

3
Everyone

Hotel staff wanted us to wait until 4 pm to get our room when there was room available

By on Dec 17, 2018

Review comment responded on Dec 21, 2018

Thank you for staying with us. Sorry for any confusion regarding your room. Our check-in time is 4pm, but we will gladly check our guests in early based on availability. We hope to have you back again soon. Until then, best regards!

5
Everyone

Nice and close to cruise ship. Awesome starting point for a cruise. Would definitely recommend this

By on Dec 15, 2018

Review comment responded on Dec 22, 2018

Thank you for your review and thank you for staying with us! We hope to have you back again soon. Best regards!

4
Everyone

Beautiful, historic ship. Can’t wait to see it again

By on Dec 7, 2018

3
Everyone

The only picture on Orbitz that looked exactly the same in person was the bathroom. I froze every night due to a non working thermostat. In order to have heat you have to call the front desk, so they can have someone go to the boiler room to turn up the heat. Sadly the heat never kicked in, so I ended up buying a heating blanket from Walmart.

By on Dec 1, 2018

Review comment responded on Dec 26, 2018

Dawnyale, thank you for your comments. We are sorry that you had trouble with the temperature of your room. Due to the historic nature of the ship, the temperature is manually controlled. If you ever have issues with your room, please do not hesitate to let us know. It would be our pleasure to help make your stay more enjoyable. Best regards!

2
Everyone

We have stayed on the Queen Mary several times. This trip was different, on the first night there I gashed my leg on the metal bed frame that was sticking out almost 6 inches from the mattress. The bed skirt was placed trying to cover the exposing metal, so I didn't see it. The front desk called hotel security and the manager and security arrived to our room. They had a "make shift" first aid box which consisted of a half used tube of Neosporin and what they called an antiseptic in and "old" white spray bottle. I didn't want to use the "used" Neosporin, so I cleaned the cut the best I could and bandaged it. I received a business card with both of the employees names and the incident number. It was a scary situation, considering how old all of the furnishing on that ship are. I will be following up with the insurance company of the Queen Mary after I see my doctor.

By on Nov 30, 2018

The Queen Mary

1126 Queens Hwy, Long Beach, CA 90802

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