We tried to check in at 3.50pm but guests were being told the rooms weren’t ready yet and there would be another 20-30 minute wait. We were able to get our room at check in but there was a very long check in line and house keeping needed more time to turn over the rooms from the previous night. Everyone seems to be understaffed these days and I get it; but by 4pm at the very latest, rooms really should be ready to go.
I loved the pool area and the different dinning options too.
Ok
Very nice hotel and staff
I enjoyed the friendly staff.
Very clean well managed property with friendly an accommodating employees.
There was a Starbucks inside which was super convenient, they had there natural shampoo, conditioner, and body gel just incase you forgot to bring your own, there was a really good amount of towels and wash clothes, and overall ever staff was super friendly and helpful.
Just a phenomenal place. My fourth stay here and I consider it my home away from home when I’m in LA
This is my third stay there in four months. Absolutely the best place to stay in Burbank. I’ve come to know everyone by their first names, such as Chris, Jacksen, the bar servers , and Jaelin, who works at the front desk. People, the food and the ambiance make this place a “ must -stay”
I liked that is very close to the airport . The bedroom was clean I just feel the pool was too small for the property And also the room size was kinda small
Very expensive, plus they charged additional for parking (which was not even close to the hotel), staff was less then friendly, almost rude. Didn't even offer water. Room carpet was stained, bathroom was leaking water from toilet tank.
Great location, close to universal studio. Lots good near by. A little outdated . Beds where good , very comfortable.
Overall it was a good stay, the staff is extremely friendly. The room wasn’t the cleanest.
I did like the shuttle driver and security guard - both very nice and helpful. The bartenders at both restaurants were friendly and nice. The room was very tiny and way too hot. The inside area entrance from the convention center to the hotel smells like cat pee. The food selections get boring after a couple of days. None of the soda machines were working. I wouldn't stay here again.
Good
We tried to check in at 3.50pm but guests were being told the rooms weren’t ready yet and there would be another 20-30 minute wait. We were able to get our room at check in but there was a very long check in line and house keeping needed more time to turn over the rooms from the previous night. Everyone seems to be understaffed these days and I get it; but by 4pm at the very latest, rooms really should be ready to go.
Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you rated us a perfect 5 out of 5, and we sincerely appreciate your positive feedback.Your satisfaction is our top priority, and we are delighted that you had a fantastic experience during your stay. If you have any specific comments or suggestions you'd like to share, please don't hesitate to reach out.We look forward to the opportunity of welcoming you back for another exceptional stay in the future.Best Regards,Victoria VillarealLos Angeles Burbank Airport Marriott
I loved the pool area and the different dinning options too.
Ok
Dear Michele, Thank you very much for your feedback and the 5 out of 5 rating. Should there be anything else we can do for you, please do not hesitate to contact us directly. If your travels bring you back to the Burbank area, I hope you choose to stay with us.
Very nice hotel and staff
Dear Thomas, On behalf of the entire hotel team, I want to thank you for sharing about taking the time our of your busy day to share the feedback you have.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon when you travel returns to the Burbank area. Please feel free to reach out to me directly if there is anything else I can do to assist you.Skylar GustavsonFront Office Manager
I enjoyed the friendly staff.
On behalf of the entire hotel team, I want to thank you for sharing about taking the time our of your busy day to share the feedback you have.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leadership team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon when you travel returns to the Burbank area. Please feel free to reach out to me directly if there is anything else I can do to assist you.Thank you,Skylar GustavsonFront Office Manager
Very clean well managed property with friendly an accommodating employees.
Dear Glenn Andrew, We're delighted you enjoyed your stay. We hope to see you again, should your travels bring you back to the Burbank area.
There was a Starbucks inside which was super convenient, they had there natural shampoo, conditioner, and body gel just incase you forgot to bring your own, there was a really good amount of towels and wash clothes, and overall ever staff was super friendly and helpful.
Glad to hear you enjoyed these amenities at the hotel. Our friendly staff thanks you for your stay!
Good morning Mr. Sajini,I want to extend my sincere apologies for the delay you experienced during check-in. I understand your frustration, and I'm truly sorry for the inconvenience caused by the wait and the perception that we were understaffed.Your feedback is valuable to us, and we appreciate your understanding of the challenges faced in the current environment. We will review our procedures to ensure rooms are ready in a more timely manner, especially by 4 pm.Please be assured that we take your comments seriously, and we are committed to making improvements to enhance your future stays with us.Thank you for choosing Los Angeles Burbank Airport Marriott, and we hope to provide you with a smoother and more efficient experience during your next visit.Warm regards,Victoria VillarealLos Angeles Burbank Airport Marriott