We really wanted to like this hotel, but unfortunately our stay was disappointing. We visited over Labor Day weekend, and it was extremely crowded. We arrived around 1 p.m., but because the hotel was fully booked, we couldn’t check in until around 4:30 p.m.
When we finally got into our room, it wasn’t as clean as we expected and there was a noticeable odor. We called the front desk, but since they were at full capacity, no room change was possible. The view, however, was beautiful—that was one of the highlights.
That evening, we tried to dine at the hotel restaurants around 6 p.m., only to find there was no availability for the night. We ended up having to go off property for dinner. When we returned, the odor in the room was still present, but we were too tired to deal with it further.
The next day, our kids were excited to swim, but the pool was overcrowded and, unfortunately, very dirty. There was hair floating around and the water looked cloudy, likely from sunscreen.
We hope this was just due to the busy holiday weekend and not the hotel’s usual standard, but overall, we left feeling disappointed.