Proximity to the airport
Hotel waa very clean. Room was nice and staff was very friendly and helpful. Had to catch earlier flight amd was able to check in earlier.
Everything was good
Alexa needs a big raise! I had just arrived off a 15 hour flight at 1:00am. I am a cancer patient traveling for care. My room was prepaid and we only needed it for 10 hours to help with my comfort on a layover before heading to Houston. I didn’t know I had to pay a deposit. I only had foreign currency and no credit card. The first woman I spoke with said there was nothing she could do. Alexa stepped in and asked me to explain my situation, then she spoke with her manager and was allowed to waive the deposit. Alexa made a big impression. I’m a customer service manager for an oil company. This is the kind of customer service you want to see.
Pretty good
I appreciated the proximity to the airport. The rooms are fine but the hotel could use some upgrading.
The dirtiest hotel I have ever stayed at. Do not come here
I’m kind of a hotel snob so I was a bit hesitant but to my surprise this location by lax mocked a (dare I say) Marriott or Sheraton location. Way to go Hoilday Inn you’re nothing like your previous brand and rep! Beautiful location with great staff.
Rooms were dirty. Elevator was disgusting as well buttons were gross.
I like the shuttle to the airport.the room was nice.what I didn’t like the carpets in the hall where bad my luggage was getting stuck in the way .also they said they had breakfast and there was none.not even a water.
Staff reception and cleanliness also prompt response to questions
The people were welcoming..continental breakfast would be nice. It would be better to have their own shuttle but the shared shuttle did the job.
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel places you 2.3 mi (3.6 km) from Los Angeles Forum. This 405-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
Satisfy your hunger from the comfort of your room with room service.
The 405 rooms are air-conditioned and have an array of amenities, including iPod docks, refrigerators, and minibars. Guests can expect to find free WiFi and 55-inch flat-screen TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Other amenities include safes, phones, and ironing boards.
At Holiday Inn Los Angeles - LAX Airport, an IHG Hotel, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 20 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and express check-in.
Proximity to the airport
Hotel waa very clean. Room was nice and staff was very friendly and helpful. Had to catch earlier flight amd was able to check in earlier.
Thank you for sharing this glowing review! We are delighted to hear about your experience at Holiday Inn Los Angeles-LAX Airport! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging. We are glad to hear that you enjoyed our clean accommodations so much as well. We'd love to share another positive, fun experience with you in the future. Have a fantastic day!
Everything was good
Thank you for the wonderful rating! It's fantastic you enjoyed your time at Holiday Inn Los Angeles-LAX Airport so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
Alexa needs a big raise! I had just arrived off a 15 hour flight at 1:00am. I am a cancer patient traveling for care. My room was prepaid and we only needed it for 10 hours to help with my comfort on a layover before heading to Houston. I didn’t know I had to pay a deposit. I only had foreign currency and no credit card. The first woman I spoke with said there was nothing she could do. Alexa stepped in and asked me to explain my situation, then she spoke with her manager and was allowed to waive the deposit. Alexa made a big impression. I’m a customer service manager for an oil company. This is the kind of customer service you want to see.
Thanks for the wonderful review! It's excellent you had such a fantastic experience at Holiday Inn Los Angeles-LAX Airport! We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing our job. Alexa is a valued member of our team so it's no surprise she took such great care of you. That's what we like to see! We look forward to sharing another splendid experience with you soon! Have a lovely day!
Thank you for sharing your feedback. We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
Pretty good
Thank you for sharing your thoughts with us! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Holiday Inn Los Angeles-LAX Airport. Thank you and have a lovely day!
I appreciated the proximity to the airport. The rooms are fine but the hotel could use some upgrading.
We appreciate that you took the time to share your feedback. We're glad you had a pleasant stay with us despite our services not exceeding your expectations. We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.
We appreciate the feedback. We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
The dirtiest hotel I have ever stayed at. Do not come here
We appreciate the feedback. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. If you would like to discuss the specifics of your stay please reach out to Israel Mora, General Manager, directly at the hotel. Thank you.
Thank you for sharing your thoughts with us! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Holiday Inn Los Angeles-LAX Airport. Thank you and have a lovely day!
Thank you for this wonderful review, Christopher! We're excited to know your time at Holiday Inn Los Angeles-LAX Airport was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience! Have a fabulous day!