I stayed 7 of 8 nights and each night the volume of new guests increased and the hotel refused to enforce the public health dept mandate for all guests in a hotel to wear face covering while indoors. the manager's response to my last of many complaints was "what do i look like, the mask police" to which i called the pasadena health dept and filed a complaint and checked out of the hotel
Stupid system for self parking and ignorant staff at parking window. Will never stay again !!
Great location within walking distance to restaurants, shopping and movies. Interiors were inviting and we enjoyed cocktails on the patio with great ambience and fire pit. Pool is small, but great sunsets on pool deck. Only negative was there is no business center, just a couple of computers in a common area. They have a shuttle that will take you anywhere within three miles, which is great amenity. Would certainly stay here again!
Nicely equipped with 2 Peloton bikes in the gym, but one is NOT working. Called service express but still not repaired the second day. Disappointing !
Stayed here before. Dog friendly with no extra charge. Walking distance to Colorado St and Capital bldg.
The fire alarm going off about four different times during the night starting at about 11:30pm.
Location in Pasadena is great, close to Colorado Blvd, but far enough away to be quiet. Great mattress and bedding.
Everyone was very nice. The beds were so, so comfortable!
My stay at The Westin was excellent. The only downside was to pay for parking. Other then that, all staff and service was excellent. I would most definitely stay again at this hotel, when I fly into town on another trip.
The restaraunt, the $6.oo bottle of water in the room.
Lovely stay! Staff was friendly and very accommodating
Nice location relative to the conference center. The fitness center is very nice as well.
Beautiful property. The staff was friendly and helpful.
Pet friendly, we were there to pick up a rescue dog. We walked the dog all around in some very nice neighborhoods right there. The Pasadena City Hall and several churches there were were quite beautiful.
Pasadena Convention Center is a short stroll from The Westin Pasadena, and other popular attractions like Norton Simon Museum are within a couple of miles (3 km). This 4-star hotel has 350 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center.
This hotel serves as home to a bar, along with a restaurant that specializes in Californian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
All 350 recently renovated rooms feature refrigerators, coffee makers, and free newspapers. TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Free bottled water, safes, and phones are other standard amenities.
At The Westin Pasadena, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Parking is available for USD 15 per night (USD 21 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include conference space, a business center, and express check-out.
I stayed 7 of 8 nights and each night the volume of new guests increased and the hotel refused to enforce the public health dept mandate for all guests in a hotel to wear face covering while indoors. the manager's response to my last of many complaints was "what do i look like, the mask police" to which i called the pasadena health dept and filed a complaint and checked out of the hotel
Stupid system for self parking and ignorant staff at parking window. Will never stay again !!
Thank you for staying with us and we will share your feedback with our Parking Management.
Thank you for staying with us.
Great location within walking distance to restaurants, shopping and movies. Interiors were inviting and we enjoyed cocktails on the patio with great ambience and fire pit. Pool is small, but great sunsets on pool deck. Only negative was there is no business center, just a couple of computers in a common area. They have a shuttle that will take you anywhere within three miles, which is great amenity. Would certainly stay here again!
Thank you for staying with us and your feedback.
Nicely equipped with 2 Peloton bikes in the gym, but one is NOT working. Called service express but still not repaired the second day. Disappointing !
Thank you for choosing to stay at the Westin Pasadena and providing your honest feedback. We appreciate and value your feedback, but are sorry to hear that your experience with us was less than perfect. We will be addressing the issue with our Peloton bike as soon as possible, and we appreciate you bringing this to our attention. I’m sorry that it wasn’t addressed while you were staying with us. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure satisfaction to all our guests. Once again, thank you for staying with us and we hope to serve you again in the future.
Stayed here before. Dog friendly with no extra charge. Walking distance to Colorado St and Capital bldg.
Thank you for staying with us and your feedback.
The fire alarm going off about four different times during the night starting at about 11:30pm.
Location in Pasadena is great, close to Colorado Blvd, but far enough away to be quiet. Great mattress and bedding.
Everyone was very nice. The beds were so, so comfortable!
Thank you for staying with us.