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The Westin Pasadena

4.0 out of 5.0

The Westin Pasadena

4.0 out of 5.0

Recent guest reviews

My stay at The Westin was excellent. The only downside was to pay for parking. Other then that, all staff and service was excellent. I would most definitely stay again at this hotel, when I fly into town on another trip.

The restaraunt, the $6.oo bottle of water in the room.

Lovely stay! Staff was friendly and very accommodating

Nice location relative to the conference center. The fitness center is very nice as well.

Beautiful property. The staff was friendly and helpful.

Pet friendly, we were there to pick up a rescue dog. We walked the dog all around in some very nice neighborhoods right there. The Pasadena City Hall and several churches there were were quite beautiful.

Nice staff / quick svc / pet friendly / great lobby / great location

double room space is tight- there are like four inches between the bed and the closets where the ironing board, clothes etc can be found.

The hotel has a good ambiance Staff was over the top friendly and very responsive.

I am not sure if it was Orbitz's fault or the Westin's, but I thought four months ago I had booked two nights - 5/18 and 5/19 for the Taylor Swift concert we were flying in to see from Honolulu - but my reservation email from Orbitz said only 5/18. So I called Orbitz, which confirmed it was just one night. So I called the Westin front desk, which said it was just one night. And confirmed the hotel was fully booked 5/19. So I had to book at the last minute two rooms (rather than the single room at the Westin) nearby for more then double what I had paid at the Westin. When we checked in, the nice man asked us "Just one night?" and my wife explained the problem, and he confirmed that that was too bad, but yes, we only had one night booked. So we had to check out and transfer the afternoon of the concert to the other hotel. Then at the concert, I get a call from the Westin, saying, "Don't you want your room for tonight?" Sloooowww burrn. Said (contrary to what they had said 36 hours before) that they had a room for me that night. I explained it was too late - just don't charge me. "Oh, you paid it through Orbitz, so you'll have to take that up with them." So at this point I am inconvenienced and out almost one thousand dollars.

GREAT LOCATION!!! Amazing shuttle service to nearby shops, clean property and comfortable rooms. Wish it wasn't raining during my stay to take full advantage of the pool.

They gave me the worst room in the whole hotel.Othewise everything is good.

Great food, comfiest bed on the planet. Came for a conference, would be delighted to stay at a Westin for vacation.

Comfortable, clean room and friendly staff. Great location in the heart of Pasadena, close to nice restaurants, shopping and sight seeing.

Very unhappy to see the men’s steam & sauna no longer available Also very small & insignificant bathroom soap & shampoo for a 4 star hotel. Hate paying for parking

Small and noisy room. UN-Attentive staff. I am CA resident. I am use to excellent customer service. Prices are always higher in CA but we make up for it with smile and attentive people. This is an overall unhappy experience and I would not recommend Westin Pasadena to anyone unless all other hotels/motels are booked. They appear to believe that they are giving me a privilege by allowing me to stay there.

Nice hotel but everything quite expensive! Nice hotel but everything quite expensive! Nice hotel but everything quite expensive! Nice hotel but everything quite expensive!

We love this hotel! It is close walking distance to many shops and restaurants. It is warm and comfortable in the lobby and the outdoor patio lounge area is great for relaxing by the fire pit. Great food and service! Rooms are comfortable and beds are very comfortable we love this hotel and will be back.

191 N Los Robles Ave Pasadena CA

Hotel highlights

  • Walking distance to Pasadena Convention Center
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Pasadena Convention Center is a short stroll from The Westin Pasadena, and other popular attractions like Norton Simon Museum are within a couple of miles (3 km). This 4-star hotel has 350 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Californian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

A TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free newspapers.


Property features

At The Westin Pasadena, guests enjoy an outdoor pool, a 24-hour fitness center, and WiFi in public areas. Parking is available for USD 14.00 per night (USD 19.00 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a business center, and express check-out.

Room options

Executive Room, 1 King Bed

King 1 | Sleeps 3

Executive Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Classic Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for The Westin Pasadena

Everyone (29) Couples (23) Business (12) Family (11) Friends (8) Other (8)
5
Families Families

My stay at The Westin was excellent. The only downside was to pay for parking. Other then that, all staff and service was excellent. I would most definitely stay again at this hotel, when I fly into town on another trip.

By on Jun 10, 2019

5
Everyone

By on May 22, 2019

Review comment responded on May 28, 2019

Thank you for staying with us!

5
Families

The restaraunt, the $6.oo bottle of water in the room.

By on May 22, 2019

Review comment responded on May 28, 2019

Thank you for staying with us and your feedback.

5
Everyone

By on May 21, 2019

Review comment responded on May 28, 2019

Thank you for staying with us!

5
Family with small children

Lovely stay! Staff was friendly and very accommodating

By on May 7, 2019

Review comment responded on May 14, 2019

Thank you for staying with us and your feedback.

4
Business Business Travelers

Nice location relative to the conference center. The fitness center is very nice as well.

By on Mar 28, 2019

Review comment responded on May 14, 2019

Thank you for staying with us and your feedback.

5
Business Business Travelers

Beautiful property. The staff was friendly and helpful.

By on Mar 21, 2019

Review comment responded on May 14, 2019

Thank you for staying with us and your feedback.

5
Everyone

Pet friendly, we were there to pick up a rescue dog. We walked the dog all around in some very nice neighborhoods right there. The Pasadena City Hall and several churches there were were quite beautiful.

By , from Las Vegas on Nov 20, 2018

5
Everyone

Nice staff / quick svc / pet friendly / great lobby / great location

By on Nov 11, 2018

4
Everyone

double room space is tight- there are like four inches between the bed and the closets where the ironing board, clothes etc can be found.

By on Oct 1, 2018