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Recent guest reviews

It was nice

Clean rooms. Roomie. Comfortable beds and pillows! Love products in showers. Staff attentive.

The Westin never disappoints! Their rooms are super duper comfortable!

I have stayed here multiple times. The proximity of the hotel is one of its best assets

Front desk person said she couldn't find my reservation asked to take picture of my reservation said she had to call in. Then asked me to do it. Asked for floor or room with view. Said she'd upgrade my room and ended up overlooking a parking lot in abort clean room but loud toilet, broken shower faucet and tub that backs up with water while in use. I was too tired to do anything about it.

I booked a three day stay at the hotel for a business trip. I ended up needing to change my trip to only stay one night, but the stay was pre-paid, so I was unable to get any sort of refund. When I arrived, valet was very nice and helpful. The man that checked me in informed me that my room was being held from the two days prior when I was scheduled to arrive. This was room 443… it was by far the WORST room in the hotel. One-two doors down was an associates are that had a very noisy door, all I could hear was the squeaking of the push bar from the constant opening of this door. Additionally, the staff were very loud in the hallway. I called down to ask if the door could be oiled to alleviate some of the noise from the push bar and ask the staff to be a bit quieter. The woman at the front desk apologized and said she would speak with housekeeping. This did not correct the issue… until roughly 11pm-12am, I heard roughly more than 10 opens of this door per hour, making it extremely difficult to sleep. In the morning, I mentioned this to the man at the front desk and he said he would speak with the manager and get back to me. It has been over a day and a half since then and no one has contacted me. Overall, the hotel seems to be nicely decorated and clean, but this made my experience terrible!

The Westin Pasadena is a good hotel that I’ve been staying at for years. It’s not quite

Close walking distance to restaurants and shops in DT Pasadena.

Disappointed that there was no room service. I love the convenience of location. I stay here every time in Cali.

Phenomenal experience and superb customer service. My expectations were pleasantly surpassed.

Didn’t recognize my mother law check in name and it was late and it was annoying AF.

great view

Location, courtyard, just easy...

I love this Westin. The hotel is absolutely stunning and relaxing at the same time.

Loved the location, ambiance and relaxed feel. Although only 2 hours away from home, it felt like a retreat for rejuvenation and relaxation.

The rooms were not very clean , there was dust every where and sheets heavily stained asked for my room to be deep cleaned , and also due to COVID the restaurant and pool were closed but that was not disclosed prior - for what I paid I expected more also the valet is $22 per day which also was not disclosed

N Los Robles Ave Pasadena CA

Hotel highlights

  • Walking distance to Pasadena Convention Center
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Pasadena Convention Center is a short stroll from The Westin Pasadena, and other popular attractions like California Institute of Technology are within a couple of miles (3 km). This 4-star hotel has 350 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Californian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


Rooms

Guests can expect WiFi, wired Internet, and TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other amenities include refrigerators, coffee makers, and free newspapers.


Property features

At The Westin Pasadena, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Parking is available for USD 17 per night (USD 22 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and express check-out.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Deluxe Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Classic Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for The Westin Pasadena

Everyone (16) Couples (2) Family (20)
4
Everyone

It was nice

By on May 17, 2022

Review comment responded on Jun 10, 2022

We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

5
Business Business

Clean rooms. Roomie. Comfortable beds and pillows! Love products in showers. Staff attentive.

By on Apr 6, 2022

Review comment responded on Apr 6, 2022

Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the not-too-distant future!

5
Business Business

The Westin never disappoints! Their rooms are super duper comfortable!

By on Mar 11, 2022

Review comment responded on Mar 12, 2022

Thank you for staying with us and your feedback!

5
Everyone

By on Jan 8, 2022

5
Family

I have stayed here multiple times. The proximity of the hotel is one of its best assets

By on Dec 27, 2021

Review comment responded on Dec 27, 2021

Thank you for taking the time to review our hotel. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

3
Everyone

Front desk person said she couldn't find my reservation asked to take picture of my reservation said she had to call in. Then asked me to do it. Asked for floor or room with view. Said she'd upgrade my room and ended up overlooking a parking lot in abort clean room but loud toilet, broken shower faucet and tub that backs up with water while in use. I was too tired to do anything about it.

By on Dec 25, 2021

Review comment responded on Dec 27, 2021

Thank you so much for taking the time to write such an informative review. Please accept our sincerest apologies for the poor first impression; you should not have had to experience this hassle during your stay. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

2
Business Business

I booked a three day stay at the hotel for a business trip. I ended up needing to change my trip to only stay one night, but the stay was pre-paid, so I was unable to get any sort of refund. When I arrived, valet was very nice and helpful. The man that checked me in informed me that my room was being held from the two days prior when I was scheduled to arrive. This was room 443… it was by far the WORST room in the hotel. One-two doors down was an associates are that had a very noisy door, all I could hear was the squeaking of the push bar from the constant opening of this door. Additionally, the staff were very loud in the hallway. I called down to ask if the door could be oiled to alleviate some of the noise from the push bar and ask the staff to be a bit quieter. The woman at the front desk apologized and said she would speak with housekeeping. This did not correct the issue… until roughly 11pm-12am, I heard roughly more than 10 opens of this door per hour, making it extremely difficult to sleep. In the morning, I mentioned this to the man at the front desk and he said he would speak with the manager and get back to me. It has been over a day and a half since then and no one has contacted me. Overall, the hotel seems to be nicely decorated and clean, but this made my experience terrible!

By on Aug 2, 2021

Review comment responded on Aug 3, 2021

Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

4
Everyone

The Westin Pasadena is a good hotel that I’ve been staying at for years. It’s not quite

By on Jul 28, 2021

Review comment responded on Sep 17, 2021

We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

5
Family

Close walking distance to restaurants and shops in DT Pasadena.

By on Jul 10, 2021

5
Family Partner Couples

Disappointed that there was no room service. I love the convenience of location. I stay here every time in Cali.

By on Jun 26, 2021

Review comment responded on Jun 28, 2021

Thank you for staying with us.

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