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Recent guest reviews

great view

Location, courtyard, just easy...

I love this Westin. The hotel is absolutely stunning and relaxing at the same time.

Loved the location, ambiance and relaxed feel. Although only 2 hours away from home, it felt like a retreat for rejuvenation and relaxation.

The rooms were not very clean , there was dust every where and sheets heavily stained asked for my room to be deep cleaned , and also due to COVID the restaurant and pool were closed but that was not disclosed prior - for what I paid I expected more also the valet is $22 per day which also was not disclosed

didnt feel comfortable that i even checked out early

The room was clean and comfortable. The bed and bedding were very comfortable. The main elevators were not working. Maintenance elevators were fine but created a labyrinth that would be difficult for those with mobility issues. The staff was very friendly and helpful.

Wasn’t very visually pleasing, had to use the service elevator the entire time. Walls thin could hear conversation in the halls outside of room.

The property was located in an easy to get in and out of place

The staff was very accommodating. The hotel itself is beautiful. Wish I could’ve stayed longer.

I stayed 7 of 8 nights and each night the volume of new guests increased and the hotel refused to enforce the public health dept mandate for all guests in a hotel to wear face covering while indoors. the manager's response to my last of many complaints was "what do i look like, the mask police" to which i called the pasadena health dept and filed a complaint and checked out of the hotel

Stupid system for self parking and ignorant staff at parking window. Will never stay again !!

Great location within walking distance to restaurants, shopping and movies. Interiors were inviting and we enjoyed cocktails on the patio with great ambience and fire pit. Pool is small, but great sunsets on pool deck. Only negative was there is no business center, just a couple of computers in a common area. They have a shuttle that will take you anywhere within three miles, which is great amenity. Would certainly stay here again!

N Los Robles Ave Pasadena CA

Hotel highlights

  • Walking distance to Pasadena Convention Center
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Pasadena Convention Center is a short stroll from The Westin Pasadena, and other popular attractions like Norton Simon Museum are within a couple of miles (3 km). This 4-star hotel has 350 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Californian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


Rooms

All 350 recently renovated rooms feature refrigerators, coffee makers, and free newspapers. TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Safes, phones, and ironing boards are other standard amenities.


Property features

At The Westin Pasadena, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Parking is available for USD 17 per night (USD 22 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include conference space, a business center, and express check-out.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Deluxe Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Classic Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for The Westin Pasadena

Everyone (18) Couples (1) Family (16)
5
Family

great view

By on Jun 16, 2021

Review comment responded on Jun 16, 2021

Thank you so much for your 5-star rating. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back soon!

5
Family

Location, courtyard, just easy...

By on May 30, 2021

Review comment responded on May 30, 2021

Thank you for staying with us.

5
Business Business

I love this Westin. The hotel is absolutely stunning and relaxing at the same time.

By on May 27, 2021

Review comment responded on May 30, 2021

Thank you for staying with us and your feedback.

4
Everyone

By on May 16, 2021

Review comment responded on May 30, 2021

Thank you for staying with us.

4
Everyone

By on May 16, 2021

Review comment responded on May 30, 2021

Thank you for staying with us.

3
Everyone

By on Apr 30, 2021

Review comment responded on May 14, 2021

Thank you for staying with us.

5
Friends

Loved the location, ambiance and relaxed feel. Although only 2 hours away from home, it felt like a retreat for rejuvenation and relaxation.

By on Apr 12, 2021

Review comment responded on Apr 12, 2021

Thank you for staying with us. We look forward to welcoming you back soon.

3
Family Family

The rooms were not very clean , there was dust every where and sheets heavily stained asked for my room to be deep cleaned , and also due to COVID the restaurant and pool were closed but that was not disclosed prior - for what I paid I expected more also the valet is $22 per day which also was not disclosed

By on Mar 19, 2021

Review comment responded on Mar 19, 2021

Thank you for staying with us and your feedback.

5
Everyone

By on Feb 16, 2021

Review comment responded on Feb 26, 2021

Thank you for staying with us.

1
Business Business

didnt feel comfortable that i even checked out early

By on Jan 10, 2021

Review comment responded on Jan 11, 2021

Please contact me directly to discuss your concerns.

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