Friendly staff and nice atmosphere.
Everything was clean but the house keeping came knocking at 8am the next morning & even tried opening the door without giving me a chance to respond. Not sure why they would come in that early?
The price was good as compared to other airport hotels with free shuttle. As usual, we chose an airport hotel because we needed only a place to sleep for a morning flight, so we arrived late. My wife went straight to sleep but I learned that the toilet was full with toilet paper and would not flush fully. Maintenance came immediately and could not fix it so we were moved from a king room to a two bed room. It was ok except she was already asleep and commented that the big bed was much more comfortable (not because of size, it just was a very comfortable bed). Other than that everything was good. Well except the breakfast teased me -- I opened up the silver container that had a picture of bacon on it and inside there were -- biscuits! No bacon! Horrors! ;-)
Great job. Thanks
I booked this hotel in part because they had a shuttle from the airport. But that shuttle doesn't run between 10 a.m. and 5 p.m., so we had to take a $25 taxi ride instead. At 3 a.m. both nights I was awakened by a noisy truck nearby, presumably at the Goodwill training center next door. The breakfast was good, and was better on day 2 when they had the wonderful HIE cinnamon rolls instead of the substitute rolls they had on day 1. The rooms are spacious and comfortable, except they could probably use better soundproofing. The fitness center is small and could use a mat because the floor is hard. The hot tub was great.
Good
I booked this hotel because they advertised an airport shuttle. Upon checking in, found out that their shuttle hours were not very convenient. Only early morning and evening hours. Had to take an Uber or taxi to the airport.
IT WAS A NICE PLACE TO STAY BUT WHY WOULD YOU MAKE YOUR CUSTOMERS PAY FOR PARKING WITH THEY ARE STAYING AT YOUR MOTEL, THIS IS RIDICULOUS. I CAN UNDERSTAND IF THEY WEREN'T STAYING AT THE MOTEL.
Non-responsive I had to change my travel plans the day after free cancellation expired. I wrote to the hotel and asked if I could move my arrival up three days. They never responded. So I booked the Best Western Plus. It was delightful.
Booked a night when my flight came in too late to drive home. Staff was exceptional, room was clean and nice.
Staff was rushed at check-in and parking was 12.99
It was fine. Obviously the view wasn’t great but that’s not why we booked it. We always know that staying at a Holiday Inn Express will be great.
Everything was great except parking is not free.
Good location and friendly staff. I liked that there was a little area that sells snacks/drinks. No hot breakfast but grab and go food was available. Gym was open but jacizzi closed. Upon checking in, there was a woman getting arrested for being under the influence- I literally had to grab my children and go around her and the police to get inside. Another day, there was also an unwell individual at the entrance shouting at staff to get her some assistance. Bathroom sink could have been cleaner. What really bothered me the most was the refrigerator in the room was extremely loud and made a constant ticking and vibrating sound that did not allow us to sleep very well. Decent experience.
Located within a leisurely stroll of South San Francisco Convention Center, Holiday Inn Express San Francisco-Airport North, an IHG Hotel is within a 10-minute drive of Cow Palace. This 89-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and a free airport shuttle.
Start your day off right with a free buffet breakfast.
32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Guests staying at Holiday Inn Express San Francisco-Airport North, an IHG Hotel enjoy a gym, free WiFi in public areas, and a spa tub. If you drive, self parking is USD 15.99 per night, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and free newspapers.
Friendly staff and nice atmosphere.
Everything was clean but the house keeping came knocking at 8am the next morning & even tried opening the door without giving me a chance to respond. Not sure why they would come in that early?
The price was good as compared to other airport hotels with free shuttle. As usual, we chose an airport hotel because we needed only a place to sleep for a morning flight, so we arrived late. My wife went straight to sleep but I learned that the toilet was full with toilet paper and would not flush fully. Maintenance came immediately and could not fix it so we were moved from a king room to a two bed room. It was ok except she was already asleep and commented that the big bed was much more comfortable (not because of size, it just was a very comfortable bed). Other than that everything was good. Well except the breakfast teased me -- I opened up the silver container that had a picture of bacon on it and inside there were -- biscuits! No bacon! Horrors! ;-)
Great job. Thanks
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!
I booked this hotel in part because they had a shuttle from the airport. But that shuttle doesn't run between 10 a.m. and 5 p.m., so we had to take a $25 taxi ride instead. At 3 a.m. both nights I was awakened by a noisy truck nearby, presumably at the Goodwill training center next door. The breakfast was good, and was better on day 2 when they had the wonderful HIE cinnamon rolls instead of the substitute rolls they had on day 1. The rooms are spacious and comfortable, except they could probably use better soundproofing. The fitness center is small and could use a mat because the floor is hard. The hot tub was great.
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
Good
Dear guest, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Holiday Inn Express SFO Customer Experience Team
I booked this hotel because they advertised an airport shuttle. Upon checking in, found out that their shuttle hours were not very convenient. Only early morning and evening hours. Had to take an Uber or taxi to the airport.
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We hope your stay was relaxing and you had a good night's sleep at our property. We apologize if our airport shuttle schedule caused you some inconvenience. Our shuttle schedule has been modified due to the limited number of flights to/from SFO during non-peak hours. Again, we are one of only a few hotels that still provide this service. Most SFO hotels have discontinued the service. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to South San Francisco. Best Regards, Holiday Inn Express SFO Customer Experience Team
IT WAS A NICE PLACE TO STAY BUT WHY WOULD YOU MAKE YOUR CUSTOMERS PAY FOR PARKING WITH THEY ARE STAYING AT YOUR MOTEL, THIS IS RIDICULOUS. I CAN UNDERSTAND IF THEY WEREN'T STAYING AT THE MOTEL.
Dear guest, Thank you for choosing to stay with us and letting us know that you liked our accommodation. We appreciate it. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the disappointment you describe with the parking fee. As an airport property, we strive to provide convenient and secure parking for our guests. Our secured parking lot is priced very competitively as compared to other airport hotels nearby and hotels in San Francisco that also charge for parking. Our parking fee is just $14.99, which is much lower than the $25.00 charged by SFO for day parking options around the area. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Best Regards, Holiday Inn Express SFO Customer Experience Team
Dear Wallace- thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!