Very clean, quiet, and very nice complimentary breakfast.
I liked that the facility looked clean and put together on the surface. I also liked they had a ADA compliant room. I did not appreciate the room any further. There was no stable sitting chair so if I wanted to sit up, I had to sist in my wheel chair I did not like the staff, employees was on her personal phone at the front desk, eating breakfast with the guest and smoking a vape. the older gentleman in the afternoon was rude and slow he kept me standing waiting to get a replacement key for over ten minutes while was on the phone talking to someone from his personal life about how he didn't think it was fair he only got to work two days a week at this hotel. I did not like the parking or the cost as it was too small and there were some really unsafe spots with large sharp metal pieces sticking out into the ADA parking spots, there were only two handicap parking spots that would work and a car sat in one the entire time day and night so we all had to hope we could luck up on the other ADA Spot. The room was lacking in many ways, we did not have enough towels and when we requested more it did not happen we had to find a cleaning woman in the morning and beg for towels and got only the bare minimal. NO RAGS! The telephone in the room was not plugged up so each time I needed to call the front desk, room service, etc. we had to call from our personal cell phones. The water pressure in the bathroom sink and shower was really bad. the location of the hotel was horrible also.
Quiet and convenient.
Nice quick stay, well done.
They made our stay easy Thanks
Liked the convenient location and morning breakfast
Not clean had rashes
Nice. & quiet
This location is very easy to access, however the parking fee was not stated in advance and the hot tub wasn't hot but warm
Hotel was close to the airport. Shuttle available mornings and evenings, but not middle of the day. Would be nice to have a pool, but most hotels in the area did not have one. This hotel did have an indoor hot tub. Cleaning staff were very accommodating when we needed anything. Front desk was great about recommendations for services in the area. Would stay there again.
Friendly staff and nice atmosphere.
Everything was clean but the house keeping came knocking at 8am the next morning & even tried opening the door without giving me a chance to respond. Not sure why they would come in that early?
The price was good as compared to other airport hotels with free shuttle. As usual, we chose an airport hotel because we needed only a place to sleep for a morning flight, so we arrived late. My wife went straight to sleep but I learned that the toilet was full with toilet paper and would not flush fully. Maintenance came immediately and could not fix it so we were moved from a king room to a two bed room. It was ok except she was already asleep and commented that the big bed was much more comfortable (not because of size, it just was a very comfortable bed). Other than that everything was good. Well except the breakfast teased me -- I opened up the silver container that had a picture of bacon on it and inside there were -- biscuits! No bacon! Horrors! ;-)
Great job. Thanks
Located within a leisurely stroll of South San Francisco Convention Center, Holiday Inn Express San Francisco-Airport North, an IHG Hotel is within a few miles (5 km) of San Francisco Bay. This 89-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and a free airport shuttle.
Start your day off right with a free buffet breakfast.
32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Guests staying at Holiday Inn Express San Francisco-Airport North, an IHG Hotel enjoy a gym, free WiFi in public areas, and a spa tub. If you drive, self parking is USD 19.99 per night, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Very clean, quiet, and very nice complimentary breakfast.
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
I liked that the facility looked clean and put together on the surface. I also liked they had a ADA compliant room. I did not appreciate the room any further. There was no stable sitting chair so if I wanted to sit up, I had to sist in my wheel chair I did not like the staff, employees was on her personal phone at the front desk, eating breakfast with the guest and smoking a vape. the older gentleman in the afternoon was rude and slow he kept me standing waiting to get a replacement key for over ten minutes while was on the phone talking to someone from his personal life about how he didn't think it was fair he only got to work two days a week at this hotel. I did not like the parking or the cost as it was too small and there were some really unsafe spots with large sharp metal pieces sticking out into the ADA parking spots, there were only two handicap parking spots that would work and a car sat in one the entire time day and night so we all had to hope we could luck up on the other ADA Spot. The room was lacking in many ways, we did not have enough towels and when we requested more it did not happen we had to find a cleaning woman in the morning and beg for towels and got only the bare minimal. NO RAGS! The telephone in the room was not plugged up so each time I needed to call the front desk, room service, etc. we had to call from our personal cell phones. The water pressure in the bathroom sink and shower was really bad. the location of the hotel was horrible also.
Dear guest, It is noticeable that we have failed to meet your expectations on this visit, despite the fact that you liked the availability of an ADA compliant room and found the facility clean, and we sincerely apologize for the poor experience. At Holiday Inn Express SFO, we are committed to providing exceptional service to all of our guests, so we are very sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Your voice is important to us, and we will ensure that our front desk staff is aware of your impression and see to it that we provide better customer service moving forward. We will also remind our staff to follow up with guest's requests. Upon investigation, we were made aware of the fact that your reservation was for TQNN, which is a Two Queen Bed Room. We do have 2 Queen wheelchair access rooms with a tub, and they do have bars. We have 1 Two Queen wheelchair roll in shower that has a seat in it and a Whirlpool King roll in shower that also has a seat in it. Should you plan another visit, please let us know at the time your reservation is made so we can assist you with a suitable room option that we know will be most comfortable for you. Regarding parking, we understand your concern and regret any inconvenience caused. As an airport property, we strive to provide convenient and secure parking for our guests. Our secured parking lot is priced very competitively as compared to other airport hotels nearby and hotels in San Francisco that also charge for parking. Our parking fee is just 17.99 per night, which is much lower than other hotels in the San Francisco and SFO area that charge up to 75 per day with no in/out privileges. That said, we will forward your comments to management for review. As for the location, our guests usually love our hotel's central location as it is convenient to both Downtown San Francisco and San Francisco International Airport. Thank you for considering our accommodation for your stay in South San Francisco and taking the time to share your feedback. We appreciate both and wish you nothing but pleasant travels ahead.Best Regards,Holiday Inn Express SFOCustomer Experience Team
Quiet and convenient.
Dear guest, Thank you for the positive rating. We appreciate it. We are glad that you found our accommodation quiet and convenient, and we hope your stay at Holiday Inn Express SFO was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Holiday Inn Express SFOCustomer Experience Team
Dear Mr. Javier, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Holiday Inn Express SFOCustomer Experience Team
Nice quick stay, well done.
Dear guest, Thank you for the positive rating. We are glad that you had a pleasant stay with us, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards,Holiday Inn Express SFOCustomer Experience Team
They made our stay easy Thanks
Dear guest, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Holiday Inn Express SFOCustomer Experience Team
Liked the convenient location and morning breakfast
Dear guest, Thank you for your review. We are glad that you liked our breakfast offering and found the location convenient, and we hope your stay was pleasant and you had a comfortable night's rest at our property. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit more enjoyable for you. We look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area.Best Regards,Holiday Inn Express SFOCustomer Experience Team
Not clean had rashes
Dear guest, We are very sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. In the future, please contact us during your actual stay so that we can address any deficiencies immediately. Not allowing us an opportunity to resolve any concerns and only mentioning your issue at check-out along with a full refund request does not help us improve your stay with us.We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our hotel and preparing the rooms for upcoming guests, so it is strange that this happened. Furthermore, our chemicals are 100% non-allergic. Please rest assured that we will look into this and reach out to our suppliers to make the needed adjustments to our chemical and laundry procedures. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope that you will give us another opportunity to serve you and earn your loyalty. Best Regards,Holiday Inn Express SFOCustomer Experience Team
Nice. & quiet
Dear guest, Thank you for choosing us and giving us a perfect 5/5 rating. We appreciate that you have taken the time to let us know how you perceived our accommodation and are delighted to read your positive comment about our hotel's aspects of cleanliness and quietness. We do aim to provide a clean and tranquil environment for our guests' comfort, and we are pleased to know that we were able to deliver that during your stay. Appreciation for our complimentary breakfast is also gratifying. We hope you enjoyed it and found it a convenient way to start your day. Your complete satisfaction is our highest compliment, and we are excited to serve you again. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team