Personal at front desk was a little rough.i understand the situation we are living but breakfast was barely nothing.
Good price very a nice decent hotel right next to McDonald's for late night munch. Airport is not that far. Staff was nice. Only thing is you have to pay for parking.
Great location & Free shuttle to the airport. Very helpful friendly staff, including the driver of the airport van. The breakfast was good.
All was Very good. Our flight arrived after 1am, YUNEZ at front desk made adjustments to our check in to make our stay a great experience. The entire staff was top shelf.
First room assigned, the door key wouldn’t turn green, had to get a replacement key card. Then once door key worked, the door’s dead bolt would not recede, so couldn’t shut the door. Second room the key card also wouldn’t work so had to get a replacement card. TV powered up but I had to be a genius to figure out how to get it onto the correct HDMI input to see anything, as desk failed to answer the phone call for help. A single coke from downstairs lobby shop was an outrageous $3.99; there was no vending machine on my floor, as had been stated in the hotel info booklet in my room. Never been so disappointed in a HIExpress site. Express is normally my first choice. But never again at the one identified as SFO airport North, 373 S Airport Blvd, South San Francisco.
Renovations! Great location and breakfast. Easy checkin
It’s convenient, close to the airport. The room was mostly clean (besides the stained curtain). The service at the front desk was ok.
Very friendly staff. Comfy rooms. Very clean. Close to airport
Close to Airport and close to for gas and close to McDonalds for dinner and close to exit off 101🌞😻👍😎😍⭐️😜👏😃😊
Friendly staff;noisy in the early morning; breakfast didn’t have gravy for biscuits and gravy; pancake machine was broken.
The property is right next door to some type of warehouse that drops dumpsters and has back-up noises (beep-beep-beep) starting at 7 in the morning. Can't sleep with all that racket going on. The property itself is okay, but the location is not acceptable. Also, the check-in staff was severely lacking. Only one agent made for an agonizing and slow check-in. At 10 at night, you just want a quick check-in and to get to your room quickly--not a 30 minute wait with no one to help.
The noisy warehouse next door is a BIG turn off. Also, only one person to check in for a hotel is bad. One slow check in has the people lined up out the door.
Super clean and location is great. Staff was really dry during the check-in process. Handed my key and said thank you. Provided no sense of direction of where my room was located (i.e., second floor, to you right, take elevators, etc.).
Located within a leisurely stroll of South San Francisco Convention Center, Holiday Inn Express San Francisco-Airport North is within a 10-minute drive of Cow Palace. This 89-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and a fitness center.
Start your day off right with a free buffet breakfast.
The 89 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, video-game consoles, and safes.
Guests staying at Holiday Inn Express San Francisco-Airport North enjoy a fitness center, a spa tub, and free WiFi in public areas. If you drive, self parking is USD 12.99 per night, and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and free newspapers.
Personal at front desk was a little rough.i understand the situation we are living but breakfast was barely nothing.
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. At Holiday Inn Express SFO, we usually receive numerous compliments for our professional, friendly, and helpful staff, and we are disappointed to read your comments in relation to your experience. This is not the usual feedback that we get, and we will ensure that our front desk personnel is aware of your impression and see to it that our staff endeavors to make sure that each guest has the positive experience that we aim to provide. Your comment about breakfast is duly noted. Please know that our breakfast offerings have been reduced to ensure adherence to safety standards in the wake of the pandemic. Also, certain items have been temporarily suspended due to C19 health concerns. We sincerely hope that these aspects of your visit will not deter you from staying with us again. We look forward to an opportunity to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Best Regards, Holiday Inn Express SFO Customer Experience Team
Good price very a nice decent hotel right next to McDonald's for late night munch. Airport is not that far. Staff was nice. Only thing is you have to pay for parking.
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that our price and location suited you, and we appreciate your kind words for our staff. We also hope your stay was comfortable, and you had easy access to everything you needed. Your comment about the parking fee is duly noted. As an airport property, we want to provide convenient and secure parking for our guests. Our secured parking lot is priced very competitively as compared to other airport hotels nearby and hotels in San Francisco that also charge for parking. We sincerely hope that this aspect of your visit did not detract from the overall experience too much. We look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Holiday Inn Express SFO Customer Experience Team
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team
Great location & Free shuttle to the airport. Very helpful friendly staff, including the driver of the airport van. The breakfast was good.
Dear Guest, Thank you for your comments. We are always delighted to receive positive feedback regarding our staff; thank you for your kind words. It is also good to hear that the location of our hotel and the shuttle service that we operate suited you so well. We hope that if you have another reason to stay at SFO, you will choose to stay with us once more. We would love to welcome you back. Best Regards, Holiday Inn Express SFO Customer Experience Team
All was Very good. Our flight arrived after 1am, YUNEZ at front desk made adjustments to our check in to make our stay a great experience. The entire staff was top shelf.
We appreciate you taking the time to share such a glowing review following your recent stay at our hotel! We are delighted to hear that you enjoyed every aspect of your stay and I will certainly pass on your compliments and thanks to Yunez and all the team. Thank you for choosing to stay with us and we look forward to welcoming you back again soon! Best Regards, Holiday Inn Express SFO Customer Experience Team
First room assigned, the door key wouldn’t turn green, had to get a replacement key card. Then once door key worked, the door’s dead bolt would not recede, so couldn’t shut the door. Second room the key card also wouldn’t work so had to get a replacement card. TV powered up but I had to be a genius to figure out how to get it onto the correct HDMI input to see anything, as desk failed to answer the phone call for help. A single coke from downstairs lobby shop was an outrageous $3.99; there was no vending machine on my floor, as had been stated in the hotel info booklet in my room. Never been so disappointed in a HIExpress site. Express is normally my first choice. But never again at the one identified as SFO airport North, 373 S Airport Blvd, South San Francisco.
Dear Milton, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
Renovations! Great location and breakfast. Easy checkin
Dear Guest, Thank you for your feedback - we are pleased to hear your comments in relation to your recent stay with us. We are happy to know that you had a great stay, and we hope to see you again soon. Best Regards, Holiday Inn Express SFO Customer Experience Team
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
It’s convenient, close to the airport. The room was mostly clean (besides the stained curtain). The service at the front desk was ok.
Dear Guest, Thank you for visiting our hotel and for your sharing your feedback on Expedia. We are pleased that our hotel, and our location in particular, were so pleasing to you. Thank you for your constructive comments in relation to the curtain in your room - we will ensure that this is taken care of as a matter of priority. We hope to welcome you back when you are next staying in this neighborhood. Best Regards, Holiday Inn Express SFO Customer Experience Team
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team