Been staying here for years. But Hilton is not keeping it up. HVAC unit VERY noisy, bearing maybe? Shower head clogged, mattress needs replacing. Minimal USB ports, older in- room coffee service. Ice machine out of order, elevator to underground garage out of order. We stay here several times a year pre-and-post flying from SFO. Seeing things not being kept up.
Parking was expensive
Room Air conditioner not working at all.
food I did't like the room
Bad oddor in the bedroom. The carpet was humid.
The hotel its self was very nice. However I was extremely upset with their shuttle service. I waited over 2 hours in the rain and cold for the shuttle. When I called to check on it after waiting an hour they said it had broke down. They did not know how long it was going to take to get it back up and running. I asked if there was anything they could do to get me there because I was freezing setting out in the cold and rain waiting and they said no. I think they should have gotten me a taxi or Uber. I feel that a property that is this nice and how much you pay they should have a back up shuttle. The main reason that I booked it was because it had shuttle service to and from the airport. They lady at the front desk was very nice upon check in. I do think they should have a microwave in the room. After a long day of travel and waiting on the shuttle I was just ready to heat up my food in the room that was now cold from sitting outside waiting for the shuttle to come. Instead I had to go back down to the lobby after unloading all of my belongings and heat up the food. They property its self was absolutely stunning. I loved that it was right on the ocean. It had a beautiful little park connected to it with dining options. I highly recommend getting a second shuttle so this does not happen again. I cannot be the only one with this problem.
The staff was especially helpful and kind when our car was broken into in san francisco and all our luggage was stolen. The front desk offered us tooth paste, and other essentials and even comp our parking.
The hotel was perfect, but what made the time exceptional was the staff! Thank you for making my stay truly enjoyable.
I asked them to clean the room in the morning when I get back at 10 pm the room was not clean at all
Very easy check in! Friendly staff. Will stay here again.
My stay was good. I just missed having a continental breakfast included with your reservation at no additional charge.
Spacious room, comfortable bed, gorgeous view. Furnishings and bathroom a bit old fashioned but I rather liked the layout of the room. Tasty buffet breakfast and very friendly/helpful staff. Would have been helpful to have two electric outlets at the bedside. Airport shuttle circulates twice per hour.
Rooms were dated and ours was pretty dirty. Location was great and staff was really great.
The shuttle x from airport to hotel is convent
Very convenient, friendly staff
Located 1.3 mi (2.1 km) from Poplar Creek Golf Course, Hilton San Francisco Airport Bayfront is within a 10-minute drive of other popular attractions like Hillsdale Shopping Center. This 4-star hotel has 400 guestrooms and offers an indoor pool, a 24-hour gym, and a free airport shuttle.
This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/cafe. To-go breakfast is offered for a fee each morning from 6 AM to 11 AM.
42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free weekday newspapers, laptop-compatible safes, and phones are also available. Housekeeping is available on request.
At Hilton San Francisco Airport Bayfront, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 20 per night, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and express check-out.
Been staying here for years. But Hilton is not keeping it up. HVAC unit VERY noisy, bearing maybe? Shower head clogged, mattress needs replacing. Minimal USB ports, older in- room coffee service. Ice machine out of order, elevator to underground garage out of order. We stay here several times a year pre-and-post flying from SFO. Seeing things not being kept up.
Parking was expensive
I would like to thank you for taking the time to provide us feedback regarding your stay. I do apologize if any of our sundry charges, such as parking, were a surprise. We are very careful to ensure these type of charges are in-line with the other similar hotels in our area and we make adjustments as needed.Thank you again for this very valuable feedback. I hope to welcome you back again soon.Regards,John C. Kellites / General Manager
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager
Room Air conditioner not working at all.
Thank you for taking the time to complete a review of our hotel. I am terribly sorry for the difficulties you encountered with our Heating and Air Conditioning system. Please accept my apology for your poor experience.Thank you for staying with us. We hope you give us an opportunity to redeem ourselves.Regards,John C. Kellites / General Manager
food I did't like the room
Thank you for taking the time to share your stay with us. I do apologize for your mediocre dining experience. We are committed to providing exceptional service and amenities and your feedback is greatly appreciated.We hope to welcome you back again soon.Regards,John C. Kellites / General Manager
Bad oddor in the bedroom. The carpet was humid.
Thank you for sharing your stay experience with us. I am terribly sorry for the issues you encountered during your stay. We take the cleanliness of our hotel very seriously and will work diligently to address your concerns.Again, thank you for your feedback.Regards,John C. Kellites / General Manager
The hotel its self was very nice. However I was extremely upset with their shuttle service. I waited over 2 hours in the rain and cold for the shuttle. When I called to check on it after waiting an hour they said it had broke down. They did not know how long it was going to take to get it back up and running. I asked if there was anything they could do to get me there because I was freezing setting out in the cold and rain waiting and they said no. I think they should have gotten me a taxi or Uber. I feel that a property that is this nice and how much you pay they should have a back up shuttle. The main reason that I booked it was because it had shuttle service to and from the airport. They lady at the front desk was very nice upon check in. I do think they should have a microwave in the room. After a long day of travel and waiting on the shuttle I was just ready to heat up my food in the room that was now cold from sitting outside waiting for the shuttle to come. Instead I had to go back down to the lobby after unloading all of my belongings and heat up the food. They property its self was absolutely stunning. I loved that it was right on the ocean. It had a beautiful little park connected to it with dining options. I highly recommend getting a second shuttle so this does not happen again. I cannot be the only one with this problem.
Thank you for sharing your stay experience with me. I am terribly sorry for the issues you encountered with our shuttle service. My team and I are committed to ensuring our guests have a flawless experience during their time with us and when that does not happen we are committed addressing their concerns as quickly as possible.I do hope you will give us another chance. I am confident you will leave us with a much better opinion of our hotel. Regards,John C. Kellites / General Manager
The staff was especially helpful and kind when our car was broken into in san francisco and all our luggage was stolen. The front desk offered us tooth paste, and other essentials and even comp our parking.
Thank you for sharing your stay with us. We are glad to know we were able to help you during such a difficult moment. My team is committed to doing whatever we can to ensure all our guests have a pleasant, trouble free visit. We understand at times issues do arise and helping our guest’s work through these challenges provides us with great satisfaction.We hope you come back to see us again soon.Regards,John C. Kellites / General Manager
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager
Thank you for taking the time to complete a review of your stay with us. I am terribly sorry you experienced any disappointments. We strive to provide our guests with a flawless experience and when that is not the case the entire team is disappointed. We will continue to work hard to address your concerns.We hope to see you again. Regards,John C. Kellites / General Manager