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Hotel Maya - a Doubletree by Hilton Hotel

4.0 out of 5.0

Recent guest reviews

Staff was friendly and willing to make our stay very pleasant. Our room was very nice, clean, ocean front with a Mayan decor with a modern flare. LOVED the wood floors and no carpet which reduces dust, pollen and odors. Robes and slippers were provided along with a hair dryer and the basic bathroom necessities. We had a lovely evening sitting in our room with the big sliding door opened all the way up, view of the water, the Queen Mary, the lights of downtown Long Beach across the water enjoying our favorite beverage in a comfy seat with our feet up. HIGHLY recommend you take the time to just enjoy the evening view. Comfy bed and pillows provided a good nights sleep. Also offers a pool, beach, restaurant, fire pit, bike rentals and walking path around the water.

Everything was pleasant although disappointed an item left behind in the room was not found.

The room was nice, but the view was spectacular! The restaurant food was good,but the service was perfect. There were weekend events going also but we only shopped in the nearby stores and went to the movies. I'll definitely stay again. Sonya

Fabulous hotel with great amenities! Friendly staff, enjoyed the cookies!

the hotel was given a facelift from an older era..the decor and look are nice..but underneath, it's still that old hotel..beds were uncomfortable, system crashed on saturday night so they wouldn't seat us at the bar, and wouldn't sell anything from the gift shop except for cash...a seat cushion was ripped at the seems...basically, you expect that at a motel, but not a hotel this pricey..very disappointed...

Hmmm I was in line (I'm a bit on the brown side) with a bunch of light skinned blond haired people when the security or driver comes around handing out cookies but when he got to me he stopped and had to ask ME if he could help ME then asked if I was checking in I answered he then proceeded with the rest of the people who he didn't ask anything to(don't go there if your not white it's not a place for you) then I find my room was not ready they asked if I wanted a handicap able room I said no but that didn't matter to them don't know why they asked they gave me a handicap room to which the keys did not work on later in the night some people in an upstairs room began harassing us and taking pictures of my girlfriend n I asked for a different room and they said no so I was stuck in my room for the rest of the night....... feeling overcharged

Stayed for a business trip. Room was very comfortable. View was beautiful. Service was great.

We have been coming here for years. Beautiful view, great beds, nice staff and lots to do free bus to take you to Shoreline Village and Belmont Shore. $1.00 boat shuttle back and forth to hot spots. Great food and drinks at both the May and the Reef next door (great steak oscar at the Reef)! Pet friendly a great safe place to walk your dog.

Booked a deluxe king with ocean view. Got a mediocre room with a nice view of the side of the restaurant. Had to wait 2 hours for a different room. Made dinner reservations when we got to the restaurant the hostess started arguing with us about what table we wanted. The only good thing about this place is the views are lovely and the wait staff is very good. Other than that I would book somewhere else and go for dinner at the restaurant.

I thought the hotel itself was pretty cool but its location is terrible. It's extremely hard to get to at least it we for us late at night. The staff was very friendly and helpful which was nice to come in too. However they do allow pets there and you can tell, we needed our room cleaned before we could stay. It's a nice hotel but I think for the price there are some better options.

I was very disappointed with the room quality! There wasn't even a vanity in the bathroom to put things on. It looked like they took and old, abandoned hotel and tried to fix it up, but did a horrible job! WAY over priced for what you get. I would NEVER stay there again!

Spacious room, clean, comfortable bed, and tasty modern restaurant with a water view. Staff members were professional, kind, and prompt. Exceeded my expectations for my business trip. Location wasn't super convenient to the convention center, but a free shuttle offered reliable, free, and safe transportation.

The hotel was gorgeous. Unfortunately, when we entered our hotel room we noticed that it had not been cleaned after the last guest. We called the front desk, and they quickly gave us a new room. We paid for waterview but the room they gave us had a view of the roof of the adjacent building. We requested the previous room be cleaned, so we could stay there instead. We were able to go back to the previous room, and we were very happy with it.

My husband and I were celebrating our one year wedding anniversary and couldn't afford the time to travel anywhere because of his work schedule. We took a "staycation" here--we live in Long Beach and chose to stay at this newer hotel because it looked beautiful in the pictures. We thought we reserved a room with our own private balcony because it said it had a "water view," which it did, but no balcony. :( It was our mistake. However, we may have had a better room because the ones we saw with balconies had lots of people outside with music, drinking and ours was nice and quiet. We stayed in building #4, which I think is the best because it is right next to the pool and has the fitness center rooms on the first floor. Our room was next to the pool but no windows by it so if the pool was ever crowded, (which it never was while we were there), it would not have been loud at all. Everything was immaculate including the bedding all being stark white and wonderfully soft. One major hiccup though. There was a condom on the floor next to our bed which we think someone may have thrown in to the room when we went out for dinner. We forgot to shut the door completely and never saw it when we first arrived. When we came back the door was ajar, nothing was missing, the room was spotless, but there was a single opened (though clearly not completely used) condom on the floor!! It was a bit horrifying, but the response of the staff was fast and the best it could have been given the situation. It was all really odd since it was not there when we arrived--we wondered if someone through it there to get the cleaning person in trouble or something. Anyway, it is something that could happen at any hotel and everything else there was wonderful, so we overlooked it. We had a wonderful time and relaxed in the whirlpool before bed, which is next to the pool. I will say though that the music playing by the pool made us feel like we were in a nightclub, and we are not that type of people. One last thing--upon arrival and check-in, we were each handed a large, warm, yummy chocolate chip cookie. That made the $15 per night parking seem like no big deal (we think that is their way of easing that blow). It was really yummy!

The Maya was very nice, the room was equipped with everything. iPod player, keurig coffee...wine glasses, robes, fabulous pillows and a beautiful water view! The only negative part of our stay is that we booked an extra night and the raised the rate! Besides that it is a great place to stay.

Great rooms and staff were incredible. Warm cookies at check=in and they were so accomadating to whatever you needed. Bell staff was excellent and gracious. Lots of weddings going on there probably because of the great service. Pool a bit small but not that big of a deal.

We had stayed for two nights. It was confused to find correct way from I710 to the hotel.

We enjoyed night sight around. It was easy to enter the room, but we did not feel danger. The room has up-dated electric devises, including iphone station.

We stayed at the Hotel Maya for a week in October, the hotel is very nice and the staff is wonderful!!! They are helpful and friendly. There is a pool (which the weather was to cold so didn't use) that looked nice. The rooms are nice size but my complaints are 1) Bathroom is very small which is ok but there is no counter space to put down your makeup or anything when getting ready it's just a sink no counter and the mirror was small 2) The maid never vacuumed our room there was still the same pieces on the floor all the time. 3) It's right on the water and for the most part quiet with the exceptional very (very) loud door slam of a person entering or leaving their room. 4) The biggest problem I have with the hotel is the location; it is not conveniently located near any of the local attractions or restaurants. There is a free red bus that comes to the hotel to pick you up and take you across the bridge but it's really not as convenient as staying on the other side where you can walk to all the different locations. The schedule of the bus is a little weird we waited and waited at one bus pickup and no bus ever came so had to walk around to find a different pick up and coming back on it to the hotel is frustrating they say yes we will stop at the Maya Hotel but the driver takes a 15 min break (which they don't tell you when you get on) after it gets to the Queen Mary (the stop before the Maya) and you can wait on the bus or stand outside and wait or you can just walk to the hotel which will take you 10 to 15 min anyway so waiting doesn't make sense. All in all the Maya is a very nice hotel but we probably wouldn't stay again only because of the inconvenient location.

700 Queensway Drive Long Beach CA

Hotel highlights

  • Walking distance to RMS Queen Mary and Aquarium of the Pacific
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Hotel Maya - a Doubletree by Hilton Hotel places you within a 15-minute stroll of popular sights such as RMS Queen Mary and Aquarium of the Pacific. This 4-star hotel has 199 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. It's on the waterfront and also a short walk from Long Beach Cruise Terminal and California State University-Office of the Chancellor.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

All 199 air-conditioned rooms provide coffee makers, safes, and ironing boards. TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Desks are also included.


Property features

Guests of Hotel Maya - a Doubletree by Hilton Hotel have access to an outdoor pool, a fitness center, and a spa tub. Valet parking is available for USD 26.00 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 10 meeting rooms, and a business center.

Room options

Room, 2 Queen Beds (Water View)

Queen 2 | Sleeps 4

Room, 2 Queen Beds, Non Smoking, Balcony (Water View)

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, View

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Balcony (Water View)

King 1 | Sleeps 2

Guest reviews for Hotel Maya - a Doubletree by Hilton Hotel

Everyone (3) Couples (44) Business (23) Family (25) Friends (8) Other (10)
5

water front with a great view

Everyone

Staff was friendly and willing to make our stay very pleasant. Our room was very nice, clean, ocean front with a Mayan decor with a modern flare. LOVED the wood floors and no carpet which reduces dust, pollen and odors. Robes and slippers were provided along with a hair dryer and the basic bathroom necessities. We had a lovely evening sitting in our room with the big sliding door opened all the way up, view of the water, the Queen Mary, the lights of downtown Long Beach across the water enjoying our favorite beverage in a comfy seat with our feet up. HIGHLY recommend you take the time to just enjoy the evening view. Comfy bed and pillows provided a good nights sleep. Also offers a pool, beach, restaurant, fire pit, bike rentals and walking path around the water.

By , from California on Mar 29, 2017

5

love the maya, great place to stay in long beach!

Everyone

By , from Denver, CO on Nov 11, 2016

3

good location: the hotel was ideally located for t

Everyone

Everything was pleasant although disappointed an item left behind in the room was not found.

By , from Los Angeles on Mar 12, 2016

5

location location location! !!

Families

The room was nice, but the view was spectacular! The restaurant food was good,but the service was perfect. There were weekend events going also but we only shopped in the nearby stores and went to the movies. I'll definitely stay again. Sonya

By on Dec 28, 2015

5

long beach

Couples

Fabulous hotel with great amenities! Friendly staff, enjoyed the cookies!

By on Nov 3, 2015

2

facelift doesn't work

Couples

the hotel was given a facelift from an older era..the decor and look are nice..but underneath, it's still that old hotel..beds were uncomfortable, system crashed on saturday night so they wouldn't seat us at the bar, and wouldn't sell anything from the gift shop except for cash...a seat cushion was ripped at the seems...basically, you expect that at a motel, but not a hotel this pricey..very disappointed...

By on Oct 14, 2014

2

valentine's day

Couples

Hmmm I was in line (I'm a bit on the brown side) with a bunch of light skinned blond haired people when the security or driver comes around handing out cookies but when he got to me he stopped and had to ask ME if he could help ME then asked if I was checking in I answered he then proceeded with the rest of the people who he didn't ask anything to(don't go there if your not white it's not a place for you) then I find my room was not ready they asked if I wanted a handicap able room I said no but that didn't matter to them don't know why they asked they gave me a handicap room to which the keys did not work on later in the night some people in an upstairs room began harassing us and taking pictures of my girlfriend n I asked for a different room and they said no so I was stuck in my room for the rest of the night....... feeling overcharged

By on Feb 17, 2014

4

comfortable and beautiful

BusinessTravelers

Stayed for a business trip. Room was very comfortable. View was beautiful. Service was great.

By on Jan 29, 2014

4

favorite place to stay in southern california

Families

We have been coming here for years. Beautiful view, great beds, nice staff and lots to do free bus to take you to Shoreline Village and Belmont Shore. $1.00 boat shuttle back and forth to hot spots. Great food and drinks at both the May and the Reef next door (great steak oscar at the Reef)! Pet friendly a great safe place to walk your dog.

By on Jan 8, 2014

3

has a nice view that's about it

Couples

Booked a deluxe king with ocean view. Got a mediocre room with a nice view of the side of the restaurant. Had to wait 2 hours for a different room. Made dinner reservations when we got to the restaurant the hostess started arguing with us about what table we wanted. The only good thing about this place is the views are lovely and the wait staff is very good. Other than that I would book somewhere else and go for dinner at the restaurant.

By on Dec 1, 2013