My lovely place in San Diego! The perfect balance of price and quality. Unlike several other hotels in this city this place is fully 4 star compliant.
The service is the worst I have ever experienced. The concierge was the only competent one in the hotel. We had to wait for ice for two to three hours when after ordered or call two time to have them come up. Had to call to have room cleaned every day at 4:00 after being out all day. I have traveled around the to many different countries, islands and different types of hotels and this was the only negative comment I have ever written. If we had not payed up front we would have left.
Loved loved loved this hotel. It is right in the heart of San Diego and in walking distance to restaurants and the Gaslamp. Beautiful hotel. Very cleaned and staff was very friendly and helpful. I will definitely be staying at this Hotel next time I visit San Diego. Beautiful!!!!
I've written reviews before so will keep this short because the fact I keep coming back says a lot. Great hotel, nice amenities, friendly staff, good location with access to public transportation
The hot water was off for the whole day and all the hotel did was offer a free drink at the bar.. then the next night they had a homecoming at the pool that went on tell 11 o'clock you would think that when the preservation was made they would make you aware of this..
Not easy entering the hotel from the outside. Most doors closed or blocked.
Love the old style hotel. Close to everything food, beaches, and the museums. Staff was very helpful and friendly.
Staff were very friendly, location was great, bedroom was spacious, gym was nice and it was a great deal that we got. Negatives: pool was too cold and bedroom doors were hard to open (weird thing to make a note about but you will understand if you stayed there). Overall it was good and we would stay there again.
Loved the staff and the place is very classy and clean. Didn’t like the $20/day amenities fee. Pricey for no more than you get, but that is San Diego in general.
THIS PLACE IS OLD AND OUTDATED WALLPAPER IS LIFTING WALLS ARE PAPER THIN IT NEEDS A REVAMP WIRES AND CREEPINESS SICKING OUT THE WALLS IN THE BATHROOM "HOLE IN THE WALL" NOT WORTH THE $ DO YOURSELF A FAVOR AND JUST STAY AT THE HYATT OR SOMETHING
Have to pay 40 a day for parking. That was crazy if you are staying there you should get to park for free
The pool is amazing, and the gym is probably the best of any hotel in San Diego. The staff is great, and the hotel is beautiful. Location is close to walk to plenty of restaurants and bars, and the harbor.
From the moment I arrived I felt appreciated and cared for. The hotel is beautiful and the work out facility was amazing. I especially enjoyed the happy hour and pleasant staff.
Amazing place!) location, stuff, services - super
It is a beautiful hotel. Old time, but updated luxury. We had an issue with the internet one night, but it was resolved the next morning. There is a jazz bar almost every night. Located right in the heart of downtown and easy walking distance to many places to dine, as well as, zoo.
For starters, they automatically charge you a $20/day "Access" fee, which was explained to me as covering the free (unsecured) WiFi, and use of the facilities at Aquavie, a huge health club next door to the hotel, with a rooftop pool, and all sorts of stuff. Which is nice, but I was only in town for 2 nights and I knew I was not going to have any time to use the facility. Plus, I didn't need the hotel WiFi. So, they essentially scammed me out of $40. On my first night, I was on the 6th floor of the hotel. They really need double pane windows, because the San Diego light rail stop was directly under my window. On my way out at about 5 pm Friday night, I asked the desk clerk if the light rail "ran all night", because whenever a train pulls away from the stop, it has to honk a VERY loud, klaxon-type horn a few times. I was told the trains "stop at 11". Well, guess what? They don't. All night long under my window, just as I thought I was getting to sleep "HONK HONK!" Worst night's sleep I've had in forever. Also, for some reason, the climate control in that room wasn't working and no matter what I did, the AC never would come on. The next morning I requested a room change, which they accomodated with no fuss (staff was great). I got moved to a room on the 11th floor, on the western side of the hotel facing the ocean. Summary: 1) let me Opt In for the "access fee", esp. since there's no "opt out". 2) Soundproof that glass on rooms over the trains.
Westgate Hotel places you in Downtown San Diego, within a leisurely stroll of popular sights such as San Diego Convention Center and Balboa Park. This 4.5-star hotel has 223 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool.
In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a piano bar. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is available for a fee.
The 223 rooms have an array of amenities, including balconies, iPod docks, and laptop-compatible safes. Guests can expect WiFi and 49-inch LED TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other amenities include phones, ironing boards, and desks.
Guests of Westgate Hotel enjoy a full-service spa, an outdoor pool, and a health club. Self parking is offered for USD 40 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a spa tub, a sauna, and a rooftop terrace.
My lovely place in San Diego! The perfect balance of price and quality. Unlike several other hotels in this city this place is fully 4 star compliant.
Dear Lissa, Thank you for the kind review! We would love to see you back soon. Warm Regards,
The service is the worst I have ever experienced. The concierge was the only competent one in the hotel. We had to wait for ice for two to three hours when after ordered or call two time to have them come up. Had to call to have room cleaned every day at 4:00 after being out all day. I have traveled around the to many different countries, islands and different types of hotels and this was the only negative comment I have ever written. If we had not payed up front we would have left.
Dear Guest, Thank you for taking your time to review your stay. We would like to apologize for your negative experience at our hotel. We are normally known for our exceptional attention to guests’ needs and we regret that we missed the mark this time. Hopefully you will give us another chance in the future, Best Regards, Westgate Team
Loved loved loved this hotel. It is right in the heart of San Diego and in walking distance to restaurants and the Gaslamp. Beautiful hotel. Very cleaned and staff was very friendly and helpful. I will definitely be staying at this Hotel next time I visit San Diego. Beautiful!!!!
Dear Guest, Thank you for leaving such an amazing review. We are happy you enjoyed the facilities of the hotel and we are very happy to hear the staff welcomed you as we always try to give great service to every guest. Thank you for your compliments and appreciation. We hope to welcome you again soon, Best Regards from Westgate Team
Good evening, Thank you for your positive review! We're happy to know that you enjoyed your stay and we hope to get a chance to serve you again in the future! Have a wonderful evening, Melanie Cox Guest Services Supervisor
I've written reviews before so will keep this short because the fact I keep coming back says a lot. Great hotel, nice amenities, friendly staff, good location with access to public transportation
Good afternoon, Thank you for writing us such a kind review. We are so happy to hear that you enjoyed your stay, and that you are a regular guest. Thank you for your compliments on our staff and amenities. We are happy to serve you and hope to have you with us again in the future! Have a wonderful day, Melanie Cox Guest Services Supervisor
Dear Guest, We are very sorry to hear your stay was not up to your expectations. Please feel free to contact the hotel directly in case you would like to share some details with us. Sincerely,
The hot water was off for the whole day and all the hotel did was offer a free drink at the bar.. then the next night they had a homecoming at the pool that went on tell 11 o'clock you would think that when the preservation was made they would make you aware of this..
Good morning, Thank you for your feedback. We apologize for the inconveniences you experienced during your stay, and we will use your feedback to improve our communication. We were happy to serve your during your visit to San Diego and we hope we can welcome you back in the future. Thank you, Melanie Cox Guest Services Supervisor
Dear Guest, Thank you very much for your good review. We appreciate your time and your good feedback. We hope to welcome you again in the future, Best Regards from Westgate Team
Not easy entering the hotel from the outside. Most doors closed or blocked.
Dear Guest, Thank you for leaving such a good review. We are very glad you enjoyed your stay. We apologize for the inconvenience you experienced with the doors. Usually we lock the doors at 11 pm but we always have the main entrance door open. We apologize if this caused you any issues. We look forward to welcome you again in the future, Best Regards
Thank you for taking the time to send us your feedback. Best Regards,