Customer Service at the front desk
It’s my second time in this hotel. First time back in 2018 everything was just excellent. This time there were few major complaints. One of them is related to room cleanliness. It was obvious that the room was not cleaned very well after previous guests: hairs in the shower area, small pieces of food under the table. Nothing major, but still not something you would expect from InterContinental. Second issue was about dining. Their restaurants were fully booked during memorial weekend, thus we decided to dine in the room, they advertise this option a lot throughout the hotel. Called a number and were said that they do not take orders and do not deliver food to the room due to COVID. To dine in the room, we need to go to the restaurant, wait in the line, do the to-go order, wait till it is ready and take it to the room. Not sure what is the logic here and how it helps with COVID, but it was a major inconvenience. Third thing was about multiple non-working options on their TV’s interactive menu. They have lot’s of controls there, e.g. to reserve a restaurant, order drinks, check out, etc. but nothing worked when I tried to use them - some error message was shown. Maybe it was an issue with my TV only, not sure.
The room was not what I expected. I selected a premium water view and expected to have the water view front and center instead it was to my far left. I wouldn’t have paid extra to only see the water from the side. Additionally, we have no control over the air conditioner. I had to call to have it turned on or the ability to adjust it. In the middle of the night it got warm again and I did not feel like calling again to adjust the temperature. We shouldn’t have to ask to change the temperature!
The staff was actually really great and catered to all our requests, really set the bar high for other hotels
The location was excellent and service was great too
Several issues came up with our room (wet carpet, non-functioning mini-fridge, no sheets for sofa bed), however all issues were resolved promptly and all staff members were very friendly, apologetic, and professional. Nevertheless, the north-facing suite was incredible and the view was stunning. Would definitely stay again.
Hotel as a whole was great, staff with the exception of one person was awesome very polite and willing to assist where needed. In room late night dining was horrible with service and very expensive. First night we ordered food and it never showed up I finally called an hour later and canceled. Second time I made sure to call after 30 minutes and was told it was on the way up 45 minutes later it arrived and the order wasn’t correct.
I love the vibe and the setting it was a very nice hotel !
The hotel was extremely clean and the staff was very helpful and nice. The view from the lobby was amazing!
The property was clean. Staff was accommodating.
Located in Downtown San Diego, InterContinental San Diego, an IHG Hotel is within a 10-minute walk of popular sights such as USS Midway Museum and Maritime Museum of San Diego. This 4-star hotel has 400 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and a 24-hour fitness center.
Enjoy dining at the hotel's 2 onsite restaurants: Vistal Bar + Restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner; Del Frisco's Double Eagle offers relaxing ocean views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to 11:00 AM.
All of InterContinental San Diego, an IHG Hotel's 400 soundproofed rooms provide minibars, coffee makers, and free long-distance calls. 57-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Free local calls, safes, and ironing boards are other standard amenities.
Built in 2018, the brand new InterContinental San Diego, an IHG Hotel offers an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Valet parking is available for USD 60 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Customer Service at the front desk
Thank you for the 5 out of 5 rating!
It’s my second time in this hotel. First time back in 2018 everything was just excellent. This time there were few major complaints. One of them is related to room cleanliness. It was obvious that the room was not cleaned very well after previous guests: hairs in the shower area, small pieces of food under the table. Nothing major, but still not something you would expect from InterContinental. Second issue was about dining. Their restaurants were fully booked during memorial weekend, thus we decided to dine in the room, they advertise this option a lot throughout the hotel. Called a number and were said that they do not take orders and do not deliver food to the room due to COVID. To dine in the room, we need to go to the restaurant, wait in the line, do the to-go order, wait till it is ready and take it to the room. Not sure what is the logic here and how it helps with COVID, but it was a major inconvenience. Third thing was about multiple non-working options on their TV’s interactive menu. They have lot’s of controls there, e.g. to reserve a restaurant, order drinks, check out, etc. but nothing worked when I tried to use them - some error message was shown. Maybe it was an issue with my TV only, not sure.
Thank you for taking the time to write this detailed review and providing us with valuable feedback about your stay. Please accept my sincere apologies for the cleanliness issue you discovered in your room. I will personally review this with our Housekeeping and make sure they understand the importance of cleaning the rooms thoroughly. Unfortunately we have limited some of our hours and services because of the COVID Pandemic but we are starting to bring back some but we certainly aren't complete yet. I will have our IT Team make sure our systems are working and ask our team to check all the rooms as we clean or conduct maintenance to ensure systems are working properly. Once again my sincere apologies but thank you for allowing us to learn from your experience. We hope we have another opportunity to serve you in the future.
The room was not what I expected. I selected a premium water view and expected to have the water view front and center instead it was to my far left. I wouldn’t have paid extra to only see the water from the side. Additionally, we have no control over the air conditioner. I had to call to have it turned on or the ability to adjust it. In the middle of the night it got warm again and I did not feel like calling again to adjust the temperature. We shouldn’t have to ask to change the temperature!
Thank you for taking the time to write a review and provide feedback about your stay. We are sorry the view did not meet your expectations. Please accept our apologies about you not being able to control your room temperature. I have notified our engineering team to check that room to ensure the future guest have complete control of the temperature. We always value our guest feedback so we can learn from their experience and therefore improve things in the future.
Thank you for the 5 out of 5 rating!
The staff was actually really great and catered to all our requests, really set the bar high for other hotels
Thank you for the excellent review and appreciate the 5 out of 5 rating. We look forward to welcoming you back in the future.
Thank you for the 5 of 5 rating.
Thank you for the rating of your recent stay.
Thank you for the great rating 5 of 5!
Thank you for the awesome comments about our Front Desk Team.