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Microtel Inn & Suites by Wyndham San Antonio North East

2.0 out of 5.0

Recent guest reviews

The hotel is near train tracks and there is quite a lot of noise from the nearby freeway. The front desk was friendly enough to be passable. Had several issues with toilet backing up as well as many things coming apart in the room (cover for the electric outlet, for example). On the other side, It was inexpensive and only about 10 minutes from downtown.

Even though some of the hotel could use some tender loving care, it was fairly decent overall.

Stayed there while visiting family. Place was close by, and convenient. Would definitely stay there again.

I will never go back to this place! I do not recommend no one to come to this hotel!

Will the a didn't cook to well and the rim needed to be painted right but overall a good deal...

Was close to downtown and I was able to reach the Convention Center in less than 10 minutes during rush hour. Was a good place for the cost. Didn't use the pool but it's very small. Nice for a quick dip, perhaps.

Room was nice but missing toilet paper roll, had to reach over towel rack to find toilet paper. There was a patch on the wall in the bathroom and one in the room (it was later filled with a safe) . When they put the safe in, someone put my bag on one of the beds. That bed was not made that night, they claim that if you have anything on the bed (even a book they said) they will not make it. (Never heard that before). Breakfast was below average. Most clerks were pleasant except the lady called Janet. She was curt and rude. She told a young couple "breakfast is over" as they tried to come into the area several of us were eating. She could have mentioned they could have coffee or fruit (supposedly availability all day) while she was putting stuff away. I heard this other guess say the raisins on the cereal were rock hard, meaning raising bran was old. Worse of all was Janet's interaction with another guest who claimed there were bed bugs on his bed. he had a video and I saw it. He was polite and reserved and Janet was rude. She threatened to call the police on him and refused any refund or accommodation. All he wanted was another room. Janet totally mishandled that situation that could have been easily solved. And yes! BED BUGS were real in his room.

The hotel was Ok but not much near by especially if you don't have a car

Had a good stay. Room was clean, a two queen beds for one or two nights stay, it is big enough. Good staff. Breakfast area it is kind of small, but good service.I would definitely recommend this hotel to friends and family.

Very good price for a queen suite, although smaller than I expected. The room had a musty smell, but everything went well staying here.

it was a horrible experience a hundred dollar deposit that customers are not aware of elevator broke mother-in-law had to walk up flights of stairs to the third floor and she's handicapped and the first staffthat we got was very rude would never use that facility again

welcoming, friendly staff, convenient to all shopping and businesses, and quiet.

Friiendly staffs, convenient locations, quiet, clean, affordable, I will recommend to anyone comes to San Antonio TX.

Overall experience staying at this hotel was great, the room was a bit small. It looks so much bigger in the pictures than the actual place itself.

Stayed in a nice clean comfortable room and enjoyed continental breakfast in the morning

The place exceeded my expectations!!! Hot breakfast, very clean and has a little fitness center.. I highly recommend this place for stay.. So close to the post...

The hotel wasnt too bad, great price and people there were nice enough. The room was a little dirty, noticed a long hair and two small juice stains on the sheets, and it didnt look like they vacumed very well. Location is a little loud being next to the highway and theres a train not far from it. The Breakfast was alright, just sausage and waffles. My neighbor was kinda loud banging on the wall once or twice a day.

it met our needs for the night. It was economical, clean, safe, and comfortable

Noisy, filthy, old hotel and it isn't even cheap.

Hotel was nice, comfortable and worth the money. Ice machine was a little difficult and neighbors and outdoors were a bit noisy but nothing too bad. I'm planning for another stay here soon!

3911 North Pan Am Expressway San Antonio TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Microtel Inn & Suites by Wyndham San Antonio North East places you within a short walk of Splashtown and within a mile (2 km) of Brooke Army Medical Center. This 50-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Also close to this San Antonio hotel are AT&T Center and San Antonio Botanical Gardens.


Dining

Free continental breakfast is served each morning from 6:30 AM to 9:30 AM.


Rooms

All of Microtel Inn & Suites by Wyndham San Antonio North East's 50 rooms are air-conditioned and have an array of amenities, including coffee makers, free long-distance calls, and free local calls. 26-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Guests of Microtel Inn & Suites by Wyndham San Antonio North East have access to an outdoor pool, a health club, and free WiFi in public areas. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 4

Guest reviews for Microtel Inn & Suites by Wyndham San Antonio North East

Everyone (17) Business (6) Couples (12) Family (8) Other (4)
3

nice enough stuff, ok stay.

Everyone

The hotel is near train tracks and there is quite a lot of noise from the nearby freeway. The front desk was friendly enough to be passable. Had several issues with toilet backing up as well as many things coming apart in the room (cover for the electric outlet, for example). On the other side, It was inexpensive and only about 10 minutes from downtown.

By on Jan 16, 2018

Review comment responded on Jan 17, 2018

We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Thank you for the feedback pertaining to our room. We appreciate you taking the time to share your experience and to bring these matters to our attention.

4

decent hotel near downtown san antonio

Everyone

Even though some of the hotel could use some tender loving care, it was fairly decent overall.

By , from Dallas on Nov 25, 2017

Review comment responded on Nov 29, 2017

We do understand that many of our guests have different needs and we try to accommodate those needs to the best of our ability. Thank you for the feedback having to do with our hotel. Our ever present goal is to exceed expectations of service and accommodations. I hope you'll return to enjoy a five star experience.

5

nice place

Everyone

Stayed there while visiting family. Place was close by, and convenient. Would definitely stay there again.

By , from salinas on Nov 22, 2017

Review comment responded on Nov 24, 2017

It was our pleasure to provide you such a wonderful experience. Please do come see us again very soon!

1

horrible! very rude!

Everyone

I will never go back to this place! I do not recommend no one to come to this hotel!

By on Nov 6, 2017

Review comment responded on Nov 8, 2017

Your feedback is very welcome as it helps us to recognize and address important issues. Thank you for sharing your honest comments pertaining to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

4

not bad

Everyone

Will the a didn't cook to well and the rim needed to be painted right but overall a good deal...

By , from cctx on Oct 31, 2017

Review comment responded on Nov 2, 2017

Thank you for taking the time to share. We appreciate your feedback regarding our hotel. Please do consider us again on your next visit to the area.

4

near downtown

BusinessTravelers

Was close to downtown and I was able to reach the Convention Center in less than 10 minutes during rush hour. Was a good place for the cost. Didn't use the pool but it's very small. Nice for a quick dip, perhaps.

By , from Austin TX on Jun 30, 2017

Review comment responded on Jul 9, 2017

Thank you so much for your compliments. It is good to know that our hotel's overall amenities and services were up to your standard and value. We strive to provide you with an exceptional experience and we look forward to your next visit.

3

convenient location if you don't mind the trains

Everyone

Room was nice but missing toilet paper roll, had to reach over towel rack to find toilet paper. There was a patch on the wall in the bathroom and one in the room (it was later filled with a safe) . When they put the safe in, someone put my bag on one of the beds. That bed was not made that night, they claim that if you have anything on the bed (even a book they said) they will not make it. (Never heard that before). Breakfast was below average. Most clerks were pleasant except the lady called Janet. She was curt and rude. She told a young couple "breakfast is over" as they tried to come into the area several of us were eating. She could have mentioned they could have coffee or fruit (supposedly availability all day) while she was putting stuff away. I heard this other guess say the raisins on the cereal were rock hard, meaning raising bran was old. Worse of all was Janet's interaction with another guest who claimed there were bed bugs on his bed. he had a video and I saw it. He was polite and reserved and Janet was rude. She threatened to call the police on him and refused any refund or accommodation. All he wanted was another room. Janet totally mishandled that situation that could have been easily solved. And yes! BED BUGS were real in his room.

By , from Dallas, TX on Mar 7, 2017

Review comment responded on Mar 17, 2017

I regret discovering that you weren't completely impressed with the services during your most recent stay at our hotel. Your detailed feedback on the services and condition of clean in the bedroom, issue with breakfast and your overall experience will be evaluated and addressed by our key people. I sincerely apologize for the inconvenience you experienced. Have a lovely day! Kind regards.

3
Everyone

The hotel was Ok but not much near by especially if you don't have a car

By on Feb 11, 2017

Review comment responded on Feb 24, 2017

Your positive review means a lot to us, I regret however that you did not find our hotel’s location accessible. Please know that we value your feedback, we hope to see you again soon. Kind regards.

5

nice hotel.

Everyone

Had a good stay. Room was clean, a two queen beds for one or two nights stay, it is big enough. Good staff. Breakfast area it is kind of small, but good service.I would definitely recommend this hotel to friends and family.

By on Dec 14, 2016

Review comment responded on Dec 17, 2016

Dear guest, Thanks so much for taking the time to share with us your review following your stay here in our hotel. I am glad that you had a good, relaxing time with us and found the breakfast service good although the area for you is small. We hope to see you again soon.

4

decent hotel near sammc

Everyone

Very good price for a queen suite, although smaller than I expected. The room had a musty smell, but everything went well staying here.

By , from Fayetteville on Dec 3, 2016

Review comment responded on Dec 17, 2016

Dear Mickey, Thank you for completing the survey. I apologize you for the setback on the condition of clean, we will do our best to make your next visit a lovely experience. Kind regards.