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Microtel Inn & Suites by Wyndham San Antonio North East

2.0 out of 5.0

Recent guest reviews

Room was nice but missing toilet paper roll, had to reach over towel rack to find toilet paper. There was a patch on the wall in the bathroom and one in the room (it was later filled with a safe) . When they put the safe in, someone put my bag on one of the beds. That bed was not made that night, they claim that if you have anything on the bed (even a book they said) they will not make it. (Never heard that before). Breakfast was below average. Most clerks were pleasant except the lady called Janet. She was curt and rude. She told a young couple "breakfast is over" as they tried to come into the area several of us were eating. She could have mentioned they could have coffee or fruit (supposedly availability all day) while she was putting stuff away. I heard this other guess say the raisins on the cereal were rock hard, meaning raising bran was old. Worse of all was Janet's interaction with another guest who claimed there were bed bugs on his bed. he had a video and I saw it. He was polite and reserved and Janet was rude. She threatened to call the police on him and refused any refund or accommodation. All he wanted was another room. Janet totally mishandled that situation that could have been easily solved. And yes! BED BUGS were real in his room.

The hotel was Ok but not much near by especially if you don't have a car

Had a good stay. Room was clean, a two queen beds for one or two nights stay, it is big enough. Good staff. Breakfast area it is kind of small, but good service.I would definitely recommend this hotel to friends and family.

Very good price for a queen suite, although smaller than I expected. The room had a musty smell, but everything went well staying here.

it was a horrible experience a hundred dollar deposit that customers are not aware of elevator broke mother-in-law had to walk up flights of stairs to the third floor and she's handicapped and the first staffthat we got was very rude would never use that facility again

welcoming, friendly staff, convenient to all shopping and businesses, and quiet.

Friiendly staffs, convenient locations, quiet, clean, affordable, I will recommend to anyone comes to San Antonio TX.

Overall experience staying at this hotel was great, the room was a bit small. It looks so much bigger in the pictures than the actual place itself.

Stayed in a nice clean comfortable room and enjoyed continental breakfast in the morning

The place exceeded my expectations!!! Hot breakfast, very clean and has a little fitness center.. I highly recommend this place for stay.. So close to the post...

The hotel wasnt too bad, great price and people there were nice enough. The room was a little dirty, noticed a long hair and two small juice stains on the sheets, and it didnt look like they vacumed very well. Location is a little loud being next to the highway and theres a train not far from it. The Breakfast was alright, just sausage and waffles. My neighbor was kinda loud banging on the wall once or twice a day.

it met our needs for the night. It was economical, clean, safe, and comfortable

Noisy, filthy, old hotel and it isn't even cheap.

Hotel was nice, comfortable and worth the money. Ice machine was a little difficult and neighbors and outdoors were a bit noisy but nothing too bad. I'm planning for another stay here soon!

I couldn't open door because of carpet. No HBO. Remote didn't have cover. air conditioner smelled funny.

The hotel and the room were dirty. The staff were rude and unhelpful. I would not recommend this hotel to anyone.

It was an ok stay for what we paid its fair..the lady in the front looks like she always mad. The pool was clean the first day we arrived and very small. I think they could do better cleaning the room, pillows are cumfy. I would stay here again.

Nice pictures online but room seemed a little smaller. It was clean and service was good.

I was in town for a 3-day conference and found the hotel to be quite comfortable and pleasant. My room was very spacious (king bed, recliner, table, chairs, good sized mini-fridge, microwave, dresser, etc.) and I was surprised to find a whirlpool tub in the bathroom. I had a great experience here!

IS my second time in here and would stay again without a second taught. good location a the staff very nice.

3911 North Pan Am Expressway San Antonio TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in East San Antonio within a short walk of Splashtown, Microtel Inn & Suites by Wyndham San Antonio North East is within a mile (2 km) of Brooke Army Medical Center. This 50-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Also close to this San Antonio hotel are AT&T Center and San Antonio Botanical Gardens.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.


Rooms

All of Microtel Inn & Suites by Wyndham San Antonio North East's 50 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free long-distance calls. 26-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.


Property features

Guests of Microtel Inn & Suites by Wyndham San Antonio North East have access to an outdoor pool, a health club, and free WiFi in public areas. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 4

Guest reviews for Microtel Inn & Suites by Wyndham San Antonio North East

Everyone (12) Business (5) Couples (12) Family (8) Other (4)
3

convenient location if you don't mind the trains

Everyone

Room was nice but missing toilet paper roll, had to reach over towel rack to find toilet paper. There was a patch on the wall in the bathroom and one in the room (it was later filled with a safe) . When they put the safe in, someone put my bag on one of the beds. That bed was not made that night, they claim that if you have anything on the bed (even a book they said) they will not make it. (Never heard that before). Breakfast was below average. Most clerks were pleasant except the lady called Janet. She was curt and rude. She told a young couple "breakfast is over" as they tried to come into the area several of us were eating. She could have mentioned they could have coffee or fruit (supposedly availability all day) while she was putting stuff away. I heard this other guess say the raisins on the cereal were rock hard, meaning raising bran was old. Worse of all was Janet's interaction with another guest who claimed there were bed bugs on his bed. he had a video and I saw it. He was polite and reserved and Janet was rude. She threatened to call the police on him and refused any refund or accommodation. All he wanted was another room. Janet totally mishandled that situation that could have been easily solved. And yes! BED BUGS were real in his room.

By , from Dallas, TX on Mar 7, 2017

Review comment responded on Mar 17, 2017

I regret discovering that you weren't completely impressed with the services during your most recent stay at our hotel. Your detailed feedback on the services and condition of clean in the bedroom, issue with breakfast and your overall experience will be evaluated and addressed by our key people. I sincerely apologize for the inconvenience you experienced. Have a lovely day! Kind regards.

3
Everyone

The hotel was Ok but not much near by especially if you don't have a car

By on Feb 11, 2017

Review comment responded on Feb 24, 2017

Your positive review means a lot to us, I regret however that you did not find our hotel’s location accessible. Please know that we value your feedback, we hope to see you again soon. Kind regards.

5

nice hotel.

Everyone

Had a good stay. Room was clean, a two queen beds for one or two nights stay, it is big enough. Good staff. Breakfast area it is kind of small, but good service.I would definitely recommend this hotel to friends and family.

By on Dec 14, 2016

Review comment responded on Dec 17, 2016

Dear guest, Thanks so much for taking the time to share with us your review following your stay here in our hotel. I am glad that you had a good, relaxing time with us and found the breakfast service good although the area for you is small. We hope to see you again soon.

4

decent hotel near sammc

Everyone

Very good price for a queen suite, although smaller than I expected. The room had a musty smell, but everything went well staying here.

By , from Fayetteville on Dec 3, 2016

Review comment responded on Dec 17, 2016

Dear Mickey, Thank you for completing the survey. I apologize you for the setback on the condition of clean, we will do our best to make your next visit a lovely experience. Kind regards.

1

it was horrible experience.

Everyone

it was a horrible experience a hundred dollar deposit that customers are not aware of elevator broke mother-in-law had to walk up flights of stairs to the third floor and she's handicapped and the first staffthat we got was very rude would never use that facility again

By on Dec 2, 2016

Review comment responded on Dec 17, 2016

Dear guest, We do request for an incidental deposit from our guests just like other hotels and we give 100% refund upon checking the room and found no damage/s . I apologize this was not explained accordingly by our staff on duty. I further apologize for the inconvenience due to unavailability of our elevator unfortunately during your visit. Our maintenance team immediately checked to rectify the problem but we cannot open it for our guests' use without carefully checking for safety. Your feedback about our staff being rude to you will be escalated, I assure you that this is evaluated and called to the attention of concerned staff for corrective measure.

5
Everyone

welcoming, friendly staff, convenient to all shopping and businesses, and quiet.

By on Nov 16, 2016

Review comment responded on Nov 28, 2016

Dear Priscilla, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations perfectly. Your comment on the areas that need our attention is noted, I assure you that this is addressed accordingly. We hope to see you again soon. Kind regards.

5

welcoming

Everyone

Friiendly staffs, convenient locations, quiet, clean, affordable, I will recommend to anyone comes to San Antonio TX.

By , from Robbins on Nov 15, 2016

Review comment responded on Nov 28, 2016

Dear Priscilla, It is very heartwarming to learn that you enjoyed your stay with us and found our team welcoming and efficient. Thank you for sharing this review, another fine reference for our property. We hope to see you again soon.

4
Everyone

Overall experience staying at this hotel was great, the room was a bit small. It looks so much bigger in the pictures than the actual place itself.

By on Nov 11, 2016

Review comment responded on Nov 28, 2016

Dear guest, We thank you for your time in letting us know that you were pleased with your experience here at our hotel. Please know that we value your business, we will make certain that you will continue to enjoy your stay here with us. We hope to see you again soon. Kind regards.

5

nice staff and clean rooms

Everyone

Stayed in a nice clean comfortable room and enjoyed continental breakfast in the morning

By on Sep 2, 2016

Review comment responded on Sep 11, 2016

Dear guest, It is heartwarming to hear how our effort to provide our guests comfortable accommodation and above par services have paid off. Thank your for the wonderful remarks and excellent feedback score. We will do our best to make your next visit another fine experience. Have a lovely day!

5

great place

Everyone

The place exceeded my expectations!!! Hot breakfast, very clean and has a little fitness center.. I highly recommend this place for stay.. So close to the post...

By on Aug 30, 2016

Review comment responded on Sep 11, 2016

Dear guest, Thank you for taking the time to share your experience with us. Knowing that we exceeded your expectations and earned your excellent rating and recommendation. We look forward to welcoming you again soon.