Hotel Havana3.5 out of 5.0
Recent guest reviews
We stayed one night and really loved this hotel. The atmosphere is good, staff was very friendly. If you're looking for a boutique hotel in San Antonio, this is the place to stay. They also have a nice restaurant and very cool bar. We definitely will come back. The only thing I would like them to change is the lighting in the bathroom. It was really just too dark in there. The bathroom itself was tiny but nice and clean. So if they used different bulbs, it would be better.
Staying at Hotel Havana is like stepping into a time capsule. The exterior emulates old world colonial mansions in Cuba. The interior is also true to form, featuring dark wood floors, full length patina mirrors and red carpet runners that line the stairwells and hallways. Each floor features a charming shared terrace. The rooms are retro chic and you'll quickly find yourself channeling your inner Hemingway with the iron beds, dark wood plantation shutters and off-white walls. Each room features a full size retro SMEG refrigerator filled with glass bottled colas, spirits, wines and local snacks. Slip into the colorful striped cotton robes and huarache slippers and you'll be in for the evening. The location is great, just steps away from (a quiet stretch of) the Riverwalk and next door to the Tobin Center. Head to the basement for a speakeasy feel rustic bar or grab a drink and a bite to eat at Ocho, the hotel's restaurant, an atmospheric riverfront gem featuring tasty Cuban fare.
Everyone loves San Antonio. And everyone wants to stay as close to the Riverwalk and downtown as possible. But that crush of everyone gets tedious and when a big convention is in town (often), the Riverwalk becomes less than enjoyable. North of downtown, next to the Tobin Center auditorium, we found a new favorite place to stay - the Hotel Havana. It is a small chic little Hotel in a early 1900's repurposed residence. The decor is eclectic, floors creaky, and well worn, kind of like grandma's house. The sweet grandma. The rooms are generous, beds comfortable, and details are well thought out. The servi-bar in your vintage styled fridge is even fairly priced. Sure, there are things to-be-desired -- but just ask the staff if there is something you need. In addition, there is a restaurant/bar overlooking the Riverwalk with excellent service and a delightful menu. The little hotel is perfect for a show at the Tobin or Majestic or for just a long weekend. Not recommended for children, really adults looking for something different will be most pleased. Enough pros - a few cons. Narrow stairs may make access difficult for some - however there are elevators. "Well worn" is not Restoration Hardware's perfect pseudo patina! Some cosmetics, eave rot, and older property challenges are apparent. Furnishings can be missing pulls and sometimes wobbly but they are plenty sturdy and functional. For some, the price point is slightly high for the room size and amenities, but location - location - location. Our room need an additional chair and luggage valet (so ask them if they can provide one). A bit of hall and street noise, but we were on the first floor. Overall - really nice place to stay in San Antonio. Close enough to the action but delightfully separated.
My three year old grandson and I spent this past Monday night at the charming Hotel Havana. Overall, our the hotel proved to be lovely, but staffing is either superb...or awful. The building is beautifully restored. The in-room refrigerator was a handy place to keep our water bottles chilled. The location on the Museum Reach of the Riverwalk is perfect. We enjoyed a lovely walk along the river without the crush of the downtown Riverwalk crowds. Noise was not a problem, perhaps since our stay occured on a Monday. The balcony was a great place to play Candyland, and our room was comfy and cool. And the food? Yum! I highly recommend the adjoining eatery called Ocho. Dylan worked the front desk when we arrived. He's the type of employee any hospitality company wants! I called him from the car to ask where to park, and he zipped out to the car, showed up where to park, and whisked away our luggage to the front desk. Thank you, Dylan! When I checked out, however, the young man and woman at the front desk just stood looked at me when as I struggled with luggage and a three year old. Boo! The adjoining restaurant/bar, Ocho, is superb! Every morself was delicious. Our first waitress on Monday evening was slow and sullen, so when a different waitress took over our table, I was delighted. I'm hoping the first one quit her waitressing gig. The new waitress exuded friendliness and efficiency. The gentlemen who served us breakfast was first rate. He even brought my grandson's milk in a cup with a lid and straw. How nice! I recommend the pretty, comfortable, and well located Hotel Hatvana, but only pack luggage you can easily handle. Perhaps you will get lucky and find Dylan at the front desk!
Recently stayed here for a few nights on a business trip. Overall, it was a great stay. I didn't find it to be loud or the creeky floors to be anything but charming. The owners have definitely kept the authentic feel to the property. The bed and pillows were the most comfortable I've experience at any hotel. The staff was always friendly and the food at Ocho was delicious. The in room fridge was stocked with all great products too. My only complaint would be the lack of silverware in the room and the room service being subpar. I ordered the "Cuban style coffee service" thinking I'd treat myself for this $8 coffee.... must be special right?.... wrong. It was a plastic carafe of the same coffee they offer for free in the lobby with cream and sweeteners..... I didn't even get a spoon with it. The food was just ok since it wasn't hot when I got it. I would stay at the hotel again but just wouldn't order the room service.
Stopped by at the recommendation of a friend. Very cool place to have a cocktail. Very interview with a vampire! Don't like the dark? Take your cocktail to the patio and face the riverwalk! The dinner looked great at ocho too, didn't indulge.
I love good design. And I have to give Liz Lambert and Bunkhouse Group major props. Her hotels are always good design, plus they all give out super cool vibes. You know… like you are finally in the cool kids club, but you really aren’t. The staff was always polite, but some training was missing. In the morning, a beautiful silver coffee pot is set out for morning coffee service. When the free coffee service ended, we’re sitting right next to the pot. The lady took away the coffee pot without asking if we needed our cups topped off. It is a little thing, but people’s stays are made exceptional with a little thing. Throughout our stay, we noticed that the staff just lacks that one little thing. It’s the one little thing that makes you feel the staff cared and you were valued. The desk clerk never asked if they could do anything to make our stay better. It was as if they were afraid to ask what more they could do. I don’t know if the staff didn’t want to do more or if the staff was told not to ask. You can’t complain about the staff, but you can’t rave about the staff either. I’ve stayed at other Bunkhouse managed hotels, and the staff was the same at each place. The great design of Bunkhouse’s hotels is always weighed down by the so-so customer service. The hotel gave off the feeling of a slightly run down older grand house. I get it that some people don’t like the design, but you were supposed to feel that you were in what we think Havana is. The room had a high comfy bed, a chair, 2 night tables, and fully stocked Smeg refrigerator. I like the design of the room, but the room would have been more comfy with an extra chair. The refrigerator was too big for the room. The room that the refrigerator took would have been better used for another chair. Of course, the extra chair doesn’t generate extra revenue like the refrigerator does. Since the hotel management decided on using pump bottles for the shampoo and conditioner, I would appreciate it if the housekeeper would have cleaned the gunk off of the tops of the bottles. The bottom line is I wouldn’t stay here again. It was a nice stay, but I wouldn’t say that I felt like I stayed at a luxury hotel.
We stayed here during Fiesta for one night. When we arrived, the front desk staff seemed disinterested and lacked a welcoming demeanor. Two of the employees were immersed in their own conversation while the young man attended to us. He was really soft spoken but polite enough. Our room was very charming with a large stocked refrigerator and cozy bathroom. The bed was very comfortable and the wooden window shutters definitely kept the sun out. Very minimalistic room with the bed, one chair and two small end tables. I noticed their wasn't a closet with an iron and ironing table so I called the front desk to request one. I was told one would be right up and then a few minutes later, we received a call stating that all the irons were being used and we wouldn't be able to get one. That was an odd occurrence considering we were going out that evening and I couldn't iron my outfit. We went down to the bar and restaurant when we arrived back that night and both were quaint with the food being pretty good. The following morning, we were awoken by what we assumed was a exercise class at the Tobin Center outside. The PA system was pretty loud and echoed off all the buildings around the Havana so we were up by 8:30am. Overall, the room was charming and comfortable enough that I enjoyed our stay but the lack of service and personality from the staff left me wanting more. We would never stay here again but I also wouldn't discourage anyone from giving it a try if you're looking to be in that area of the Riverwalk.
There were so many things about Hotel Havana that we liked, the charming patio by the San Antonio River, the prompt room service, the comfortable bed, but unfortunately we will never return there. The walls are paper thin and the floors, the stairs outside the room, the bed, all creek extremely loud with the least movement. Every step you (or the neighbors above you) take you hear loud creaking. We laid in bed for hours trying to sleep one night but we were kept awake by the loud and constant creaking. When guests tell the front desk about the issue they are told the owner doesn't want to change a thing but keep it "authentic." Well he's shooting himself in the foot if by standing on pride he doesn't get repeat business. That's a shame.
Wanted to show my Floridian boyfriend the wonderful experience that is the Riverwalk and Downtown San Antonio. Picked the Hotel Havana because it was located on the Riverwalk, albeit a little farther away from most of the activity. This meant we had a mostly quiet, peaceful walk down to the more populated areas, which was very enjoyable and quite romantic. The hotel itself was charming and inviting. The building is obviously older and with each creak of the old steps I couldn't help but think of the rich history of the hotel and the whole of San Antonio. I loved it. Our room was easily located. It was a nice size with high ceilings. Antique feel with new accessories: retro fridge and dressers, crisp and bright white sheets, and splashes of vibrant colors here and there. Close to our room was a porch set up with a comfortable couch and matching chairs. It was very nice to just sit out there and listen to the city. We realized later that we forgot toothpaste and so we called down to the front desk: Joseph was more than happy to bring some to us, which was greatly appreciated! The morning was kind of noisy, though it is an older building so I understand to an extent. We parked on-site for $17, and were able to leave the car there after our noon check out so we could still explore the city, which was awesome. Overall, I would definitely recommend this hotel to a friend if they were hoping to have a fun, cozy, and convenient stay on the Riverwalk. Happy Travels, my friends!
- Walking distance to River Walk and Alamo
- Free WiFi in rooms and public areas
- Onsite dining
- Concierge services
Hotel Havana places you in Downtown San Antonio, within a leisurely stroll of popular sights such as River Walk and Alamo. This 27-room, 3.5-star hotel welcomes guests with conveniences like 2 restaurants, 2 bars/lounges, and free in-room WiFi. On a river, it's also near Shops at Rivercenter and Tower of the Americas.
Enjoy the garden views at Ocho, one of 2 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to 11 AM.
All 27 individually decorated rooms provide iPod docks, full-sized refrigerators/freezers, and minibars. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other amenities include free newspapers, free local calls, and safes.
Hotel Havana features free WiFi in public areas, conference space, and express check-in. Self parking is available for USD 17 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-out, free newspapers, and a garden.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 324 reviews