Hotel Havana3.5 out of 5.0
Recent guest reviews
Positive things first: Hotel Havana has great ambience. The bar is great, service is good and the decor is really unique and fun. We were in room 16 which is the large suite on the ground floor. Antique furniture and rugs, separate bedroom, fully stocked fridge and nice bathroom. The location is great with access to the quiet side of the river walk. Sounds great, right? After a great first impression we settled in for our first night - we booked two nights for our wedding anniversary. And we had the worst night’s sleep we’ve ever had at a hotel since that one night in Acapulco when we were in college and made the mistake of booking a cheap vacation through STA. The hotel provides earplugs for a reason: the walls and floors are so thin that you can clearly hear a conversation taking place upstairs and the footsteps of someone walking to the restroom at 3am. The elevator is right next to room 16 so you can hear a loud whoosh whenever the elevator is being called. I’m not a light sleeper, but between the noise on a relatively quiet Tuesday night and the terrible pillows my husband and I got less than 4 hours of sleep. The pillows: at 3am when we were awoken by footsteps above us (which sounded like they were in our room, which scared the *%#* our of me until I figured out it was from upstairs) I started googling to see how we had missed this in the reviews we read before booking. I actually read multiple reviews stating that the pillows were the “best pillows ever.” Said pillows were stiff and overstuffed and didn’t conform at all to our heads, so our heads were so elevated that we couldn’t get comfortable. My husband resorted to using one of the cushions from the sitting area, and I just didn’t use a pillow at all. The next morning the mystery was solved when I learned from the front desk staff that all the pillows were new. They made a bad choice. I’ve gotten cheap pillows from Walmart and Target that we’re better than the ones at Hotel Havana. So despite there being a lot in favor of Hotel Havana, I think that all becomes worthless if you can’t sleep well. We’re on our way home early to spend our anniversary in Austin where we can get great food AND a wonderful night’s sleep. We booked through a 3rd party and can’t get a refund. I don’t really care and this had no impact on my review.
I had booked the Suite for a girls weekend trip. The hotel over charged me vs what I had seen online and called about. Technically, they had sent a reservation confirmation but since the room had just been booked, I just verified the dates on the confirmation which was on me. That being said, I paid $471.00 for a room where the shower didn't get hot, the ice in the freezer was old, the housekeeper dropped off less towels than she took and didn't leave clean drinking glasses or wipe the crumbs off the coffee table. Definitely not worth the money spent. It's also important to know that if you book this room, the balcony outside your room is open to all guests at all hours. I will say the ambiance of OCHO is great as is the food. Other than that, the experience was mediocre at best and definitely not worth the cost.
I’ve been to Cuba a few times and Hotel Havana definitely captures the vibe. Three of my four pillows smelled like someone else’s gross head... that was so nasty!!! The object is sleeping right? Otherwise super nice staff and a cool hotel.
Very surprised how beautiful this hotel was. Quiet, chic and charming near the heart of the river walk area. It may not be the biggest or modernistic but it does have charm in spades. I felt I was having an illicit weekend away! The downstairs bar is dimly lit and very private with lounging leather settees, not big but very romantic. Our room wasn't noisy as some reviewers say, but we were on the second floor so can't comment on bar/restaurant noise etc. in lower level rooms. Very quiet part of Navarro Street with a ten minute walk to the hub of the river walk. I wish our room (22) had a full length mirror. It just had a half mirror in the bathroom. Maybe one could have been hung on one of the doors in the room. Loved the old wooden floors and antique rugs. There is coffee in the mornings in the lobby, no coffee machines in the rooms. A great bar in the evenings with good live music is Howl To The Moon in the busy River Walk area.
I was in town to see some friends and wanted a charming, quiet hotel near downtown that is also dog friendly so I could finish some work. Hotel Havana was perfect for this occasion. My friends and I grabbed drinks and food at Ocho lounge (outdoor area dog friendly). I was also able to take my dog out for a stroll by the Riverwalk (access point right across the street) and the surrounding area. The area is beautiful and peaceful at night, and so many cafes, bars and restaurants are a short walk away. Travis Park was also only a 5- minute walk. The classic decor in the room was part of the experience, and the room was quiet and clean. There was a one-time $25 pet fee (no weight/breed restrictions) and a $17/day fee for parking. The staff at the hotel were all very friendly and courteous. A staff saw me and my dog on the terrace and offered her some biscuits and a toy. Dog bed and bowls are also complimentary with the stay. I miss my days at Hotel Havana already! I would definitely love to stay there again on my next trip to San Antonio.
Stayed at this quirky, yet comfortable hotel for about four nights and adjoined two rooms. The service is impeccable, staff is friendly, decor quirky and stylish and only a 20 minute walk to the river walk.
Look, I am gonna cut it real-- if you are a light sleeper don't stay in the middle of the city! I saw the other reviews before booking here about the noise and I totally get it, but, if you are a super light sleeper, you might have an issue but it's a city hotel! Setting that aside-- because it did not bother me- I loved the vibe here. Beautiful hardwood floors, vintage beds, and a stocked fridge makes this a great stay for a business traveler. Add the super sweet staff and the amazing bar staff and I can't say enough about this place!
The service was great from the front desk to the bar and room service. I had a fun time on the river walk and this was just across the street from access to the river. We stayed 2 nights and just relaxed, drank and did some sight seeing. The rooms I loved. The style and comfort were great.
We booked the Hotel Havana for one night on a whim, as we were coming down from Austin to see a concert. Now we want to come back and spend several days! Great, friendly service. Very nice accommodations, room was cool despite the hot summer, plushy comfy bed (a little high maybe for some people), the old school (50's?) fridge is a nice touch. Our room was at the front of the house, but this is in a quiet area, so we slept in just fine. It's a 10 minute walk to the heart of the riverwalk. The restaurant Ocho had a small menu, but was delicious and lovely.
We stayed at Havana when driving through Texas. I really liked the hotel, lots of character and soul. Clean and comfortable room. However we had a room on the ground floor and it was a bit noisy from the bar below, and the sound from the pipes when someone showered in a room close to us woke us up all to early. Other than that, a good stay.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 342 reviews