Skip to main content
Beginning of main content

Recent guest reviews

The food during breakfast was scarce and not replenished on time. You have to wait for the food to get replenished and when they did, only a few good items were placed on the food tray. Disappointing.

The staff was ambivalent and often missing from the front desk. The real pisser was when I found that the only parking available was $30 a night valet parking. I checked my truck out after the first night, but they charged me for the second night anyway, although they did refund it.

Hotel does not have it’s parking lot… we had to park at the public parking across the hotel, we had to cross a busy street to walk back to the hotel. There is a valet parking offered at $30 / night, we did not get it, we didn’t trust ‘em since vehicles. are being parked just about anywhere on the streets by the attendant. On the online website site photo breakfasts looked good but was not in reality, breakfast scrambled eggs dried and burnt, cereals were stale , there was 1 staff attending the front desk/ reception/ breakfast service, I guess she was attending the kitchen too. I like the hotel itself because it’s new and eco friendly designed and very clean. Perhaps staffs need more “ customer care improvements training

This hotel was beautiful and very modern. I loved every bit of our stay. From our room, the services, the breakfast, the parking, and the location was near all attractions I wanted to see. I love this hotel. So far, my best and favorite place. I’ll stay here again <3

I liked that it was walking distance to the places we planned to visit. The only thing was that there was no free parking and the room we got was close to the lobby. And there was noise late at night and early morning.

I loved that everything attraction and restaurant we wanted to see and visit was just a few walking minutes distance

There is no free parking. They charge you 24$ dollars for VIP parking. If not, park it outside yourself for 20$. I parked in front of the hotel to get things down. When I and back, I already had a ticket for parking in front of the hotel. Rooms are small and you can hear anything going on in the rooms above or next to you.

Hotel was clean and modern. Room was tiny. No closet or luggage rack. No separate chair other than desk chair. It was very basic and spartan. OK for a low cost alternative in an urban setting for those attending conferences and conventions.

A group of 6 of us had reserved rooms to stay here for a medical conference. We had a rough start to our trip and we were initially stranded in Dallas and did not get to the hotel until the following day at 5pm. The girls at the front desk did not want to work with us to salvage a reservation we had already made and they canceled our initial 5 night reservation and wanted us to rebook (meaning they had rooms but did not want to honor our reservation) because we had been unable to call and tell them we were going to arrive late (we had no cell service until 1am and their cutoff was 12am). Also, there was no manager available for the entire weekend to even speak to. When we asked for her on Monday, she made us wait 40 minutes before coming to speak to us. In addition, the room had no shampoo when we got there. They do not clean the rooms daily unless you specifically ask. At night, they allow just anyone to walk in including people handing our flyers under your hotel room door. I did not feel valued, taken care or safe. I will not be returning here. Save yourself a headache and stay somewhere else worth your money.

This property is not in the best location, but is fairly priced and is an excellent place to stay. The breakfast was much better than the competitors. My only concern is I was not aware of a valet parking charge. There is no where to park near this location. The fee is 1/4 of what I paid for the night. $25.00 to Valet. I thought that was a lot and should be exposed on the room research.

This hotel was absolutely beautiful and wonderful! The staff was very nice and helpful. The only thing that they need will be microwaves in the rooms. My overall stay was awesome and I would definitely stay there again when I visit San Antonio and I recommend anyone to stay there.

Traveled with my teenage boys, we all had an excellent experience. Staff was friendly, room was perfect. Zero issues. Will definitely come again!

Convenient area, friendly staff. Walls thin or poorly insulated. Easy to hear people in surrounding rooms. Stomping, walking on floor above

Location was great. Elevators had a smell to them and were so loud at times I thought we were going to get stuck.

E Houston St San Antonio TX

Hotel highlights

  • Walking distance to Alamo and Henry B. Gonzalez Convention Center
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool

Located in Downtown San Antonio, Tru By Hilton San Antonio Downtown Riverwalk is within a 10-minute walk of popular sights such as Alamo and Shops at Rivercenter. This 95-room hotel has conveniences like free breakfast, an outdoor pool, and a 24-hour gym.


Dining

Free on-the-go breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

Guests can expect to find free WiFi and wired Internet, along with 55-inch LCD TVs. Bathrooms have hair dryers and free toiletries. Refrigerators, free weekday newspapers, and free local calls are also standard. Weekly housekeeping is available.


Property features

Built in 2018, the brand new Tru By Hilton San Antonio Downtown Riverwalk offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 30.00 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.

Room options

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub (Hearing)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible (Roll-In Shower)

2 Queen Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Tru By Hilton San Antonio Downtown Riverwalk

Everyone (19) Couples (3) Family (8)
3
Family Friends Business Business

The food during breakfast was scarce and not replenished on time. You have to wait for the food to get replenished and when they did, only a few good items were placed on the food tray. Disappointing.

By on Dec 1, 2021

3
Business Business

The staff was ambivalent and often missing from the front desk. The real pisser was when I found that the only parking available was $30 a night valet parking. I checked my truck out after the first night, but they charged me for the second night anyway, although they did refund it.

By on Aug 7, 2021

2
Family

Hotel does not have it’s parking lot… we had to park at the public parking across the hotel, we had to cross a busy street to walk back to the hotel. There is a valet parking offered at $30 / night, we did not get it, we didn’t trust ‘em since vehicles. are being parked just about anywhere on the streets by the attendant. On the online website site photo breakfasts looked good but was not in reality, breakfast scrambled eggs dried and burnt, cereals were stale , there was 1 staff attending the front desk/ reception/ breakfast service, I guess she was attending the kitchen too. I like the hotel itself because it’s new and eco friendly designed and very clean. Perhaps staffs need more “ customer care improvements training

By on Aug 2, 2021

5
Family Family with small children Partner Couples Family

This hotel was beautiful and very modern. I loved every bit of our stay. From our room, the services, the breakfast, the parking, and the location was near all attractions I wanted to see. I love this hotel. So far, my best and favorite place. I’ll stay here again <3

By on Apr 11, 2021

1
Everyone

By on Mar 18, 2021

4
Family

I liked that it was walking distance to the places we planned to visit. The only thing was that there was no free parking and the room we got was close to the lobby. And there was noise late at night and early morning.

By on Mar 8, 2021

5
Partner Couples

I loved that everything attraction and restaurant we wanted to see and visit was just a few walking minutes distance

By on Feb 15, 2021

3
Everyone

By on Oct 12, 2020

2
Partner Couples Family

There is no free parking. They charge you 24$ dollars for VIP parking. If not, park it outside yourself for 20$. I parked in front of the hotel to get things down. When I and back, I already had a ticket for parking in front of the hotel. Rooms are small and you can hear anything going on in the rooms above or next to you.

By on May 25, 2020

4
Everyone

By on Mar 2, 2020

Review comment responded on Mar 3, 2020

Hello, Thank you for leaving a rating. We appreciate it.

Tru By Hilton San Antonio Downtown Riverwalk

901 E Houston St, San Antonio, TX 78205
url importing http://www.orbitz.com/San-Antonio-Hotels-Tru-By-Hilton-San-Antonio-Downtown-Riverwalk.h23160689-p2.Hotel-Reviews
There was an error importing /San-Antonio-Hotels-Tru-By-Hilton-San-Antonio-Downtown-Riverwalk.h23160689-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/San-Antonio-Hotels-Tru-By-Hilton-San-Antonio-Downtown-Riverwalk.h23160689-p2.Hotel-Reviews

Frequently asked questions