Very nice place, nicely decorated and immensely clean. Staff are courteous and professional. Recommend this place to family travelers and those traveling alone. Safe environment. The two pools offer entertainment no matter what the weather.
Na
Dirty, not well taken care of, and not like the pictures.
Severely understaffed. Room was not prepared for the number of people (4) One towel on check in.
Bartender makes an excellent old fashioned!
It was nice .. rooms need updating
The air conditioning unit did not cool the room even though we set it to 60 degrees. The trash hadnt been thrown out from previous guests. The safe in the room didnt work. The towels were not clean.
Short of staff. Restaurant closed. No parking due to rental of facility Very disappointed. Left 4 days early. Place is old. Room didn’t have fridge n microwave I had called the front desk had assured me room would have it. Brought a fridge that was beat up look like from dump. Set on desk n almost turned over when tried to open. Dangerous. Very dirty outside front door. Worse room in Hotel. Had stayed there years ago. They need to remodel and hire staff. Open Food places
Close to lots of restaurants. Outdoor pool very dirty, lots of things still closed. No basic TV guide available for cable in room.
Only thing I did not like was that they charged $4.99 per day for WiFi. In my opinion, that should be a free service like most hotels give.
Hotel was great, room was nice. AC left a little room for improvement.
You honestly can’t do better than Omni hotels. They’re beautiful. So clean! 👌
I love it will be my only place to stay in san antonio from now on
I loved it. It was big and roomy for me and my boyfriend. Room service a bit expensive.
Staff very friendly and helpful Beautiful hotel
Coffee in the lobby would be nice. Also grab bars in the shower.
Like the hotel bar. Needs updating. Room phone did not work correctly. Had to have maintenance come bring remote. Could not connect to WiFi.
Located in Vance Jackson, San Antonio Colonnade Hotel is within a 15-minute drive of popular attractions such as Six Flags Fiesta Texas and The Shops of La Cantera. This 326-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and an indoor pool.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
San Antonio Colonnade Hotel's 326 rooms provide minibars, coffee makers, and safes. 42-inch LCD TVs come with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Phones, ironing boards, and desks are other standard amenities. Housekeeping is available on request.
San Antonio Colonnade Hotel features an indoor pool, an outdoor pool, and a gym. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this family-friendly hotel include a spa tub, a steam room, and free WiFi in public areas.
Very nice place, nicely decorated and immensely clean. Staff are courteous and professional. Recommend this place to family travelers and those traveling alone. Safe environment. The two pools offer entertainment no matter what the weather.
Na
Dear Deyra, We are delighted to see you enjoyed your time with us at San Antonio Colonnade Hotel, and we hope you will come back soon so that we may have another chance to earn your five-star rating. Regards, Doak Walker General Manager
Dirty, not well taken care of, and not like the pictures.
Dear Daniel, We are distressed to hear your perceptions of our hotel. However, we do understand that providing clean and well-maintained accommodations is imperative. Our team will use your feedback as a learning tool to ensure that our future guests have a much better experience. This is not the lasting impression we want to leave you with, so please consider giving us another chance in the future. Regards, Doak Walker General Manager
Severely understaffed. Room was not prepared for the number of people (4) One towel on check in.
Thank you for the feedback, we will be addressing these concerns.
Bartender makes an excellent old fashioned!
We are glad you enjoyed the quality of the old fashioned at the bar!
It was nice .. rooms need updating
Thank you for taking the time to share your compliments and concerns. While we're thrilled that you enjoyed your overall stay, we regret to read your comments about potential updates. We will keep them in mind for the future. It was a pleasure to host you at Omni San Antonio Hotel at the Colonnade, and we hope to welcome you back soon. Regards, Riaan Nel General Manager
The air conditioning unit did not cool the room even though we set it to 60 degrees. The trash hadnt been thrown out from previous guests. The safe in the room didnt work. The towels were not clean.
Thank you for sharing your feedback and we apologize for any inconveniences. We will investigate your concerns and follow up with our team.
Short of staff. Restaurant closed. No parking due to rental of facility Very disappointed. Left 4 days early. Place is old. Room didn’t have fridge n microwave I had called the front desk had assured me room would have it. Brought a fridge that was beat up look like from dump. Set on desk n almost turned over when tried to open. Dangerous. Very dirty outside front door. Worse room in Hotel. Had stayed there years ago. They need to remodel and hire staff. Open Food places
Thank you for sharing your feedback. We will address your concerns and hope you have a great week.
Close to lots of restaurants. Outdoor pool very dirty, lots of things still closed. No basic TV guide available for cable in room.
Thank you for sharing your feedback and for staying with us. We will address your concerns and look forward to your return.
Only thing I did not like was that they charged $4.99 per day for WiFi. In my opinion, that should be a free service like most hotels give.
Thank you for staying with us and sharing your feedback. We hope we get to serve you in the future. Thanks again and have a great week!
Dear Bobby, Thank you for sharing your lovely review with us. We strive to provide our guests with a safe, family-friendly atmosphere, and we are so glad to know that you found that to be the case. It was a pleasure serving you, and we hope to see you again soon! Regards, Doak Walker General Manager