During the winter snow storm our electricity was out for days. We were lucky to find this hotel on orbitz. The hotel serves it’s purpose and game my family and I a warm bed with electricity and running water. Thanks!
Nothing unique. I didn’t like the staff because they didn’t care if my room was dirty when I told them, they just told me to wait till next day, they left my room without cleaning it for twice and never did my beds or clean the bathroom. The hotel is ok, but it kinds of smell like humidity and the bathroom could get clean a lot better , besides that I guess is more cleaning training to their personal and better customer service, like at least fix the inconvenience or get the customer happy with a discount , late check out or some thing, just figured out.
Great staff, room was very nice, and the price was perfect.
Liked that it was down the street from my grandsons apt. The A/C did not cool the room,the mini fridge in the room did not work. The staff act as if they did not care.we had to go buy small fans to cool the room.asked for another room,they said none available.overall terrible experience
Staff are excellent, attentive, nice and welcoming.
I had a horrible experience with the “manager” while checking in. I suffer from anxiety from being assaulted and my partner, a Navy corpsman Veteran, has PTSD. We have a registered emotional support animal that we travel with, a small Pomeranian that is our bundle of joy. When I approached the counter, o notified them that I had a support animal with us. The manager right away asked if it was a service or emotional support, I answered honestly, emotional support. He stated I could not have my “pet” at the hotel unless I was willing to pay a fee. I showed him that I had my medical and national registration documentation. His response was, it is not the law and your dog is not a service animal; you can cancel your booking, which is non-refundable, and find a hotel that does accept your “pet”. I said, well how much is the fee. His response was that he wasn’t going to allow a pet at all. Somehow he calmed down and said well... you can pay $250 fee to have your dog. I was having an anxiety attack at this point because he was making this situation so difficult. I had to sit down to calm myself and breathe. He noticed and said, fine, it’ll be $75 non-refundable fee. As he said that he pulled an employee to the side to communicate how he made an example of me. How he was direct and upfront. In my opinion, worse customer service!! I hope he never needs medical support for trauma that he’s not allowed the companionship of a support animal.
The room was very hot and took FOREVER to finally cool off. With 95+ temperature outside, it would be nice if the A/C was at least on low when checked in so that it does not take so long to cool down to the guest comfort.
No comment. I arrived...I checked in. I stayed. I checked out.
University of Texas-San Antonio is within 2 miles (3 km) of Comfort Inn & Suites Near Six Flags & Medical Center while other popular attractions such as Six Flags Fiesta Texas are within 3 miles (5 km). This 92-room hotel has free breakfast along with conveniences like free self parking and a fitness center.
Free full breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Comfort Inn & Suites Near Six Flags & Medical Center's 92 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect WiFi and 43-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.
Guests of Comfort Inn & Suites Near Six Flags & Medical Center enjoy a fitness center, free WiFi in public areas, and a meeting room. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and free newspapers.
During the winter snow storm our electricity was out for days. We were lucky to find this hotel on orbitz. The hotel serves it’s purpose and game my family and I a warm bed with electricity and running water. Thanks!
Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, Customer Care Team
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team
Nothing unique. I didn’t like the staff because they didn’t care if my room was dirty when I told them, they just told me to wait till next day, they left my room without cleaning it for twice and never did my beds or clean the bathroom. The hotel is ok, but it kinds of smell like humidity and the bathroom could get clean a lot better , besides that I guess is more cleaning training to their personal and better customer service, like at least fix the inconvenience or get the customer happy with a discount , late check out or some thing, just figured out.
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards on this occasion. At Comfort Inn & Suites Near Six Flags & Medical Center, we usually receive numerous compliments for our professional, helpful and friendly staff, and we are sorry to hear that you did not experience the level of service excellence that our team is generally known for. We are committed to providing a high level of service to every guest, and we appreciate you sharing your feedback as it allows us the opportunity to adjust our processes and training for the betterment of the guest experience. We also apologize for the comfort issue you describe with odor, and we have taken all your comments on board for the improvement of future guest satisfaction. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope for a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Best Regards, Dennis Jariwala
Great staff, room was very nice, and the price was perfect.
Thank you so much for the incredible rating. We look forward to your next visit!
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Liked that it was down the street from my grandsons apt. The A/C did not cool the room,the mini fridge in the room did not work. The staff act as if they did not care.we had to go buy small fans to cool the room.asked for another room,they said none available.overall terrible experience
Thank you for taking the time to share your comments regarding our staff and room. We hope you'll return to see how we continue to improve our service and hospitality.
Staff are excellent, attentive, nice and welcoming.
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
I had a horrible experience with the “manager” while checking in. I suffer from anxiety from being assaulted and my partner, a Navy corpsman Veteran, has PTSD. We have a registered emotional support animal that we travel with, a small Pomeranian that is our bundle of joy. When I approached the counter, o notified them that I had a support animal with us. The manager right away asked if it was a service or emotional support, I answered honestly, emotional support. He stated I could not have my “pet” at the hotel unless I was willing to pay a fee. I showed him that I had my medical and national registration documentation. His response was, it is not the law and your dog is not a service animal; you can cancel your booking, which is non-refundable, and find a hotel that does accept your “pet”. I said, well how much is the fee. His response was that he wasn’t going to allow a pet at all. Somehow he calmed down and said well... you can pay $250 fee to have your dog. I was having an anxiety attack at this point because he was making this situation so difficult. I had to sit down to calm myself and breathe. He noticed and said, fine, it’ll be $75 non-refundable fee. As he said that he pulled an employee to the side to communicate how he made an example of me. How he was direct and upfront. In my opinion, worse customer service!! I hope he never needs medical support for trauma that he’s not allowed the companionship of a support animal.
Dear Guest, Let me apologize for any inconvenience that might have caused you during your stay. Those were not our intentions. We strive in providing best guest experience at our hotel. We will use your feedback to train ourselves for better serving our guests and their needs. We did tried accommodating you and your family member. We even gave you option to use your non-refundable room for your family member so that you did not had to pay and not use your room. I am sorry We did not mean to mislead you in any ways. But next time we will be stick to our laws and rules, so that we are fair to every guests that comes and stays with us. Sincerely Management.
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad to have accommodated you on this occasion, and we appreciate you telling us that our property met your needs. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Tapan P.