One guy in the staff is a mean guy. We had one candle lit because the room smelled like bleach and they knocked on our door a lot of times to blow it out! Then we had fairy lights on the headboard she made is take them down. Party poopz! Never again at that place
Super dirty
It could cleaner
Sheets were stained. Replacement comforter also stained. Hair all over the floor in bathroom. Elevator floor was sticky. Staff were somewhat attentive. Breakfast options were not great
Bathroom was disgusting, you can tell it hasn’t been mopped it dusted. I have serious allergies and this made it very unpleasant.
The stuff was friendly and nice. The bed was hard and uncomfortable, a/c didnt cool the room, the restroom and hotel its self was just bad looks like the overwork their employees. Beside the stuff being so nice i wouldn't stay here again it was just dirty and nasty.
During the winter snow storm our electricity was out for days. We were lucky to find this hotel on orbitz. The hotel serves it’s purpose and game my family and I a warm bed with electricity and running water. Thanks!
Nothing unique. I didn’t like the staff because they didn’t care if my room was dirty when I told them, they just told me to wait till next day, they left my room without cleaning it for twice and never did my beds or clean the bathroom. The hotel is ok, but it kinds of smell like humidity and the bathroom could get clean a lot better , besides that I guess is more cleaning training to their personal and better customer service, like at least fix the inconvenience or get the customer happy with a discount , late check out or some thing, just figured out.
Great staff, room was very nice, and the price was perfect.
Liked that it was down the street from my grandsons apt. The A/C did not cool the room,the mini fridge in the room did not work. The staff act as if they did not care.we had to go buy small fans to cool the room.asked for another room,they said none available.overall terrible experience
Staff are excellent, attentive, nice and welcoming.
I had a horrible experience with the “manager” while checking in. I suffer from anxiety from being assaulted and my partner, a Navy corpsman Veteran, has PTSD. We have a registered emotional support animal that we travel with, a small Pomeranian that is our bundle of joy. When I approached the counter, o notified them that I had a support animal with us. The manager right away asked if it was a service or emotional support, I answered honestly, emotional support. He stated I could not have my “pet” at the hotel unless I was willing to pay a fee. I showed him that I had my medical and national registration documentation. His response was, it is not the law and your dog is not a service animal; you can cancel your booking, which is non-refundable, and find a hotel that does accept your “pet”. I said, well how much is the fee. His response was that he wasn’t going to allow a pet at all. Somehow he calmed down and said well... you can pay $250 fee to have your dog. I was having an anxiety attack at this point because he was making this situation so difficult. I had to sit down to calm myself and breathe. He noticed and said, fine, it’ll be $75 non-refundable fee. As he said that he pulled an employee to the side to communicate how he made an example of me. How he was direct and upfront. In my opinion, worse customer service!! I hope he never needs medical support for trauma that he’s not allowed the companionship of a support animal.
University of Texas at San Antonio is within a mile (2 km) of Comfort Inn & Suites Near Six Flags & Medical Center, and other popular sites like The Shops of La Cantera are within a couple of miles (3 km). This 92-room hotel has free breakfast along with conveniences like free self parking and a gym.
Free full breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Guests can expect WiFi and 43-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Guests of Comfort Inn & Suites Near Six Flags & Medical Center enjoy a gym, free WiFi in public areas, and conference space. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
One guy in the staff is a mean guy. We had one candle lit because the room smelled like bleach and they knocked on our door a lot of times to blow it out! Then we had fairy lights on the headboard she made is take them down. Party poopz! Never again at that place
Super dirty
Dear Hilda, we sincerely apologize for the cleanliness issues and your overall dissatisfaction with the staff, amenities, and property conditions during your stay. Cleanliness is a top priority for us, and we deeply regret that your experience did not meet your expectations in this regard. We will be handling the cleanliness concerns promptly to ensure a more pleasant stay for future guests. Your feedback about the staff, amenities, and property conditions is important to us, and we will take it into consideration to improve and provide a better experience for our guests. If you decide to give us another chance in the future, we will do our best to provide you with a much better experience. Please don't hesitate to reach out if you have any specific concerns or requests. We want to ensure a more enjoyable stay for you next time. Safe travels, and we hope to have the opportunity to host you under more favorable circumstances in the future. Best Regards, Tapan P.
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
It could cleaner
Sheets were stained. Replacement comforter also stained. Hair all over the floor in bathroom. Elevator floor was sticky. Staff were somewhat attentive. Breakfast options were not great
Dear Michael, thank you so much for taking time out of your busy schedule to write us a review. While we are glad that you chose to stay with us, we are disappointed to hear about your unfortunate experience. We apologize that your room does not appear to have been thoroughly checked and cleaned before your arrival, and we will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time. Best Regards, Tapan P.
Bathroom was disgusting, you can tell it hasn’t been mopped it dusted. I have serious allergies and this made it very unpleasant.
Dear guest, thank you so much for your review. While we are happy that you stayed with us, we are disappointed that we did not blow it out of the park for you. We take upkeep and cleanliness very seriously and, we will look into your claims with utmost sincerity. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We will look into the issues raised by you and discuss this with our management regarding the possibility of taking the necessary steps to avoid such incidents from reoccurring. We look forward to serving you again. Best Regards, Tapan P.
The stuff was friendly and nice. The bed was hard and uncomfortable, a/c didnt cool the room, the restroom and hotel its self was just bad looks like the overwork their employees. Beside the stuff being so nice i wouldn't stay here again it was just dirty and nasty.
Dear guest, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We are sorry for the issues faced by you, and we promise to look into your claims with all seriousness. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We will make sure to highlight the issues to our management, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Best Regards, Tapan P.
During the winter snow storm our electricity was out for days. We were lucky to find this hotel on orbitz. The hotel serves it’s purpose and game my family and I a warm bed with electricity and running water. Thanks!
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad to have accommodated you on this occasion, and we appreciate you telling us that our property met your needs. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Tapan P.
Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, Customer Care Team
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team
Dear Angelique, we're sorry to hear about the inconveniences you experienced during your stay. Our staff is dedicated to ensuring the safety and comfort of all guests, which may include adhering to certain policies regarding candles and lights. However, we apologize if this made your stay less enjoyable. We appreciate your feedback and will work to improve our services and communication. Thank you for sharing your comments, and we hope you might consider staying with us again in the future under more positive circumstances.Best Regards, Tapan P.