Love the staff, room and location. We were very disappointed that the restaurant was closed. They did direct us to the restaurant across the river but their service and general attitude was less than welcoming. I uld recommend eating elsewhere.
Initially, the room we were assigned was not great - street level, facing a parking garage. Despite the hotel being fully booked that night, the man at the front desk found us a different room (and I know it took quite a lot of work on his part to do so). The new room was lovely! All of the staff, from the front desk to the valets, were absolutely wonderful. Beautiful hotel, great customer service, perfect location. We will definitely return.
Beautiful historic hotel on the Riverwalk. Service was excellent.
We had reservations for 5 nights. The first night (Saturday) we got in late and had a 1st floor room by the road. Very loud and hard to sleep. I kindly asked the front desk in the morning if there were any open rooms elsewhere with a balcony. She upgraded us free of charge to a balcony overlooking the Riverwalk! All staff was amazing, accommodating, and very friendly. I highly recommend Omni La Mansion del Rio!
Fantastic and historic. ON the Riverwalk. Staff extremely friendly, first class all the way
Property was very nice and clean. Great location. However the valet parking was awful. We had to wait about 30 minutes to get the car, and this happened consistently the 2 nights we stayed. This is a 4-star hotel (premium room $400/night). They also charge $45/ valet per night. I would not mind to pay as long as the right service. It was very frustrating waiting specially when traveling with kids and on a schedule. If the hotel knows it will be full capacity they should plan their staff accordantly. It is the little details that make the difference on the experience. The valet did it for me in this case and I won't be staying here again. I would give other hotel a try next time I'm in San Antonio.
Great location, hotel was clean, staff was friendly and helpful. Paid parking was across the street if you don’t want to valet park. Will definitely stay again.
We enjoyed our stay! We loved the view we had of the river, especially how close it was to a lot of places. The room looked exactly the same as the pictures. The room was really nice, clean and modern. I would highly recommend this hotel, we hope to come back soon.
ICE MACHINE BROKEN.. THOUGHT I WAS GETTING A PRIVATE BALCONY BUT DIDNT.. BUT ITS OK.. OVERALL I ENJOYED MY STAY. WOULD COME AGAING AND REFER TO OTHERS
Very clean and excellent location. The staff was very friendly and helpful. With COVID concerns, there are limitations on services. Breakfast options were very limited.
Was absolutely beautiful looks like a spanish villa.. super clean/spotless .. everyone friendly ... loved it... will definitely stay here again!!
Location, Location, Location. Great staff, very professional
I love staying at this hotel its beautiful. Staff is nice and close to restaurant on river. I only wish they had a bigger pool or ar least 2 pools because not enough room for everyone staying in hotel. The beds are so comfortable. Everytime we go to SA we stay at this hotel.
This was our first time staying here and it was fantastic. Right smack in the middle of downtown. Easy and fast access to everything. Whether you’re walking or taking the scooters. I recommend the scooters. Best thing since sliced bread. Especially in this Texas heat. Staff was amazing, valet was amazing, cleanliness was amazing. They individually pick your remote and a complimentary masks with wipes by your bedside. I can’t say enough good things. Totally recommend!
We only stayed one night. Just a short weekend trip. I picked this place specifically for their river view balconies and easy access and location on the riverwalk. The room was nice and comfortable, the bathroom and shower was great. We didn’t eat at the restaurant and even though we didn’t utilize the pool area, simply walking by it a few times added to the overall aesthetic of this hotel. I recommend 10/10
We had a balcony room right on the River Walk which was great. It gave you the feel of all the excitement of the people. When we closed the doors at the end of the day, it became totally quiet inside. The soundproofing was incredible: no yelling, no sirens, no traffic.
My wife and I stayed here while on our honeymoon and it was great. The staff were so helpful and polite and the hotel itself was beautiful and immaculate. Highly recommend staying at the Omni on the Riverwalk.
Located in Downtown San Antonio, Omni La Mansion del Rio is adjacent to Buckhorn Saloon and Museum and within a 5-minute walk of other popular sights like River Walk. This 338-room, 4-star hotel has conveniences like a full-service spa, an outdoor pool, and a fitness center.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:30 AM.
All 338 air-conditioned accommodations feature a separate bedroom. 37-inch flat-screen TVs come with pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include coffee makers, safes, and phones.
At Omni La Mansion del Rio, guests enjoy a full-service spa, an outdoor pool, and a fitness center. Valet parking is available for USD 42.00 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a business center.
Love the staff, room and location. We were very disappointed that the restaurant was closed. They did direct us to the restaurant across the river but their service and general attitude was less than welcoming. I uld recommend eating elsewhere.
Initially, the room we were assigned was not great - street level, facing a parking garage. Despite the hotel being fully booked that night, the man at the front desk found us a different room (and I know it took quite a lot of work on his part to do so). The new room was lovely! All of the staff, from the front desk to the valets, were absolutely wonderful. Beautiful hotel, great customer service, perfect location. We will definitely return.
Thank you for your feedback and positive review! I am happy to hear that you enjoyed your stay with us! We take pride in providing great customer service and making our guests feel welcome and at home! We look forward to your return.
Beautiful historic hotel on the Riverwalk. Service was excellent.
Thank you for your review. We are glad to hear that overall your experience was positive and look forward to welcoming you back soon.
We had reservations for 5 nights. The first night (Saturday) we got in late and had a 1st floor room by the road. Very loud and hard to sleep. I kindly asked the front desk in the morning if there were any open rooms elsewhere with a balcony. She upgraded us free of charge to a balcony overlooking the Riverwalk! All staff was amazing, accommodating, and very friendly. I highly recommend Omni La Mansion del Rio!
Thank you for your review. Our location and rich history are definitely highlights of our hotel that we are very proud of. We are fortunate to have a property in the heart of San Antonio’s River Walk that brings our guests just a few steps away from must-see attractions. We hope to see you again soon.
Thank you for rating. We hope to welcome you back soon.
I deeply regret the underwhelming experience you received. We hope you will afford us a future opportunity to regain your confidence.
Fantastic and historic. ON the Riverwalk. Staff extremely friendly, first class all the way
Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!
Property was very nice and clean. Great location. However the valet parking was awful. We had to wait about 30 minutes to get the car, and this happened consistently the 2 nights we stayed. This is a 4-star hotel (premium room $400/night). They also charge $45/ valet per night. I would not mind to pay as long as the right service. It was very frustrating waiting specially when traveling with kids and on a schedule. If the hotel knows it will be full capacity they should plan their staff accordantly. It is the little details that make the difference on the experience. The valet did it for me in this case and I won't be staying here again. I would give other hotel a try next time I'm in San Antonio.
Thank you for your valuable feedback. Please accept our sincerest apologies for the challenges experienced while in our care. This is unacceptable and I assure you we will address this. We hope you will afford us a future opportunity to regain your confidence.
Great location, hotel was clean, staff was friendly and helpful. Paid parking was across the street if you don’t want to valet park. Will definitely stay again.
Thank you so much for visiting and the kind review. We look forward to welcoming you back when plans allow.
We enjoyed our stay! We loved the view we had of the river, especially how close it was to a lot of places. The room looked exactly the same as the pictures. The room was really nice, clean and modern. I would highly recommend this hotel, we hope to come back soon.
Thank you for the wonderful review. We are fortunate to have a property in the heart of San Antonio’s River Walk that brings our guests just a few steps away from must-see attractions. We hope to see you again soon.
Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!