Holiday Inn Express San Antonio-Airport2.5 out of 5.0
Recent guest reviews
The entrance of the hotel as well as the bedroom are clean with a modern look. The bedroom bathroom paired well with the bedroom as have an updated look. The only downfall is that the toilet sit was dirty (I cleaned it up), the bathroom counter top was dusty and the sink faucet was not polished, looked dirty (I cleaned up as well). I know if I would’ve called the front desk would sent someone to clean it up for us but we were to tired to wait for someone or move rooms which I should’ve because our room faced the highway, and was an unpleasant situation we didn’t knew specially trying to sleep with constant traffic passing by and the noise was uncomfortable. Make sure to ask for a room that doesn’t face the highway. Beside that everything else was very nice. The breakfast area very clean, we were absolutely happy with the breakfast options, and freshness. We have been on the road for couple days already and we can compare with other Holiday Inn Express. Mari was the person on the breakfast area this morning. She is a great asset. I felt we were in a cafe when she came, and ask if we needed something, and if we were ok. We only had a person this caring and nice at the Holiday Inn in Florence, SC couple days ago and here with Mari. Little things makes a HUGE difference. Staff in general super nice, and professional. The Gym very well take care, and great to get some workout done. Beside what I stated about our bedroom bathroom this is a place to stay if you are around. Hope we can find more staff like here and Holiday Inn Express like this one for the next couple of days until we finish our cross country family road trip.
We spent three nights here. Everything was great. Friendly and professional staff. They have a gated parking area so you can rest a little easier about your vehicle. Shuttle drivers were fast and friendly. Standard breakfast was good.
A wonderful place to hang your hat! From the time you check in, until your stay ends, the entire team at the HIE in committed to making you feel at home. The entire staff is efficient, professional and friendly. I will definitely stay at this hotel location whenever I'm visiting San Antonio for business or for pleasure. They're fantastic!
I have stayed here a number of times in the past when my travels have brought me to the San Antonio area for work. I had not been here for a while and was pleasantly impressed with the renovations that they have done to the hotel. Very impressive!
Nice hotel. Very clean and with a very helpful employees, specially the person who attend the breakfasts area. Excellent service from the shuttle drivers, I forgot my wallet when I went to the airport and the driver was worried about it and made me feel special guest when he brought me back to pick it up and return me to the airport Thank you for the excellent service
As a 25 year veteran hotel manager, I am automatically critical every time I stay somewhere. I was blown away by the service delivered at this hotel by two employees who absolutely stood out--Alec & Sabrina, your customer service, humility and kindness have earned you kudos for me and if I could give this hotel six stars I would on your service alone! The property is immaculate, I am here for a week and already excited: you must have an awesome general manager whom I can't wait to meet!
This was a great place to stay! Shuttle takes you to local restaurants-many close by to choose from. Covered parking. Rooms were HUGE! Let us leave our vehicle for a week while traveling at no additional cost. Shuttle took us to the airport. Will stay again.
This hotel is newly renovated. Room is clean. Upgraded bathroom looks nice. Managers social is on Tuesday to Thursday for some food, wine or beer. It's included. It's super close to the airport and has a shuttle service drives to the airport or any restaurant or location within a mile of the hotel. Plenty of chain restaurants around. The rooms are not large but perfectly fine. Very affordable rates.
We got in very late and called for a shuttle, and it came promptly. The hotel check in was one guy, who seemed not to want to deal with much, but check in was reasonably efficient since we had a prepaid reservation. Vending machines were not working but then they had a small store with beverages and snacks. We did not partake of the breakfast. Got a late check out, which was nice, and enjoyed the hotel wifi and coffee until it was time to go. Morning staff were friendly and efficient;smooth checkout. Hotel was recently renovated and lobby and rooms were crisp, new and comfortable. Overall, would stay here again.
This hotel was just average in every way. The only interaction I had with a staff member was when I checked in, which was quick and easy, and with the grumpy breakfast attendant. Nothing really stood out to me about this stay, but it wasn't horrible either. The rooms seemed smaller than many Holiday Inn Express locations. The two elevators for 10 floors can be a nightmare in the morning when everyone is trying to get their luggage and families checked out. It was also interesting to hear the toilet flushing constantly from the room next to ours. The parking was good and the room seemed pretty clean. If you use the Keurig, I strongly recommend running clean water through it a couple times though because the one in my room was pretty gross. Ask for a room on the top floor if you can because the thumping from the kids running in the room above us got quite annoying.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Located in North San Antonio - SAT within a mile (2 km) of North Star Mall, Holiday Inn Express San Antonio-Airport is within a few miles (5 km) of Quarry Golf Club. This 150-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour fitness center. Near the airport, the hotel is also close to Marion Koogler McNay Art Museum and Alamo Quarry Market.
Free buffet breakfast is included with your stay.
All of Holiday Inn Express San Antonio-Airport's 150 rooms are air-conditioned and have an array of amenities, including iPod docks, microwaves, and refrigerators. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms offer deep soaking tubs and hair dryers. Coffee makers, free newspapers, and free local calls are also available.
At Holiday Inn Express San Antonio-Airport, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The front desk has multilingual staff that can help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and laundry facilities.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 158 reviews