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Recent guest reviews

Dirty room broken faucet and staffs not accomodating

I wish i could say that i had a pleasant experience but that was not the case. I arrived at the hotel after midnight just to find out that the place was a rundown establishment. I was asked for a 20 dollars deposit and given the keys. As i opened the door to the hotel room i noticed the awful smell of cigarettes smoke in the air. I specifically booked a non smoking room . If that was not enough i also notice broken drawers no towel rack cigarette butt inside the drawer. To make long story short it was deplorable. I right away went to the front desk to speak to the manager of the place and he was no help at all. At this point i called Orbitz to complain about the facility. Ifound myself all of sudden without a place to stay at 1:30am with my 16 yr old. I ended up going to another hotel near by. I was thankful that i found this place in such short notice. Very clean place . I dont think i would be booking any packages through Orbitz due to the experience i had .

The price was good but the staff is not. They make it very complicated to stay there.

They do not have space for my reservation. But they did not do anything to try to fix it. Fortunately, i called orbitz and sent me to another hotel.

They never came to change my sheets or clean out my room even after I requested for it

The staff was awesome! They treated me very well! The room was dirty, it look like they were still trying to remodel the room. Their swimming pool didn't have anywhere to sit. The price for the two days I stayed there was very expensive. Overall I was disappointed with my stay there. I wouldn't go back to one of those types of hotels again.

Literally the worst place I have ever stayed, was only allowed 2 towels for our room, one wash rag, we stayed 4 days, one the 3rd day we were finally given more towels after I ask, the manager made me wakes with the dirty wet towels to the laundry room in which I could not find and after 20 min of looking for it, and returning to ask for directions he got upset yet still never took my dirty towels.

Excellent staff, housekeeping and friendly service

Sw Loop 410 San Antonio TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free secured self parking
  • Outdoor pool
  • Laundry facilities

Located in West San Antonio, OYO Hotel San Antonio Lackland near Seaworld is within 2 miles (3 km) of sights such as Lackland Air Force Base and Joint Base San Antonio. This 60-room motel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Other amenities include microwaves, phones, and desks.


Property features

Guests of OYO Hotel San Antonio Lackland near Seaworld enjoy features like an outdoor pool, free WiFi in public areas, and laundry facilities. If you drive, take advantage of free parking. Front-desk staff are standing by 24/7 to assist with any requests.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for OYO Hotel San Antonio Lackland near Seaworld

Everyone (7) Family (7)
4
Everyone

By on Apr 24, 2022

1
Everyone

Dirty room broken faucet and staffs not accomodating

By on Aug 12, 2021

Review comment responded on Aug 12, 2021

Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Jake

3
Everyone

By on Apr 23, 2021

Review comment responded on May 4, 2021

Thanks for the positive rating, Hope to welcome you again soon. Regards, Marie!

1
Family Business Business Family

I wish i could say that i had a pleasant experience but that was not the case. I arrived at the hotel after midnight just to find out that the place was a rundown establishment. I was asked for a 20 dollars deposit and given the keys. As i opened the door to the hotel room i noticed the awful smell of cigarettes smoke in the air. I specifically booked a non smoking room . If that was not enough i also notice broken drawers no towel rack cigarette butt inside the drawer. To make long story short it was deplorable. I right away went to the front desk to speak to the manager of the place and he was no help at all. At this point i called Orbitz to complain about the facility. Ifound myself all of sudden without a place to stay at 1:30am with my 16 yr old. I ended up going to another hotel near by. I was thankful that i found this place in such short notice. Very clean place . I dont think i would be booking any packages through Orbitz due to the experience i had .

By on Nov 23, 2019

Review comment responded on Nov 25, 2019

Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

1
Family Family

The price was good but the staff is not. They make it very complicated to stay there.

By on Nov 14, 2019

Review comment responded on Nov 16, 2019

Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

1
Everyone

By on Sep 16, 2019

Review comment responded on Sep 17, 2019

Hi, Thank you for taking out your valuable time to rate us. It seems that you aren't fully satisfied with our services and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

1
Everyone

They do not have space for my reservation. But they did not do anything to try to fix it. Fortunately, i called orbitz and sent me to another hotel.

By on Jul 8, 2019

Review comment responded on Jul 10, 2019

Hi! We do apologize for the experience you had with us. Your feedback will help us in working towards a better experience in the future. Have a good day ahead. Regards, Ammy

2
Family

They never came to change my sheets or clean out my room even after I requested for it

By on Jul 8, 2019

Review comment responded on Jul 8, 2019

Sorry to hear this, Midland! Please consider the issue of the cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again and we'll make sure that you experience the comfort and hospitality we are known for. Regards, Charles

2
Everyone

By on Jul 4, 2019

Review comment responded on Jul 4, 2019

Sincere Apologies, We’re highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Edward

1
Family

The staff was awesome! They treated me very well! The room was dirty, it look like they were still trying to remodel the room. Their swimming pool didn't have anywhere to sit. The price for the two days I stayed there was very expensive. Overall I was disappointed with my stay there. I wouldn't go back to one of those types of hotels again.

By on Jun 30, 2019

Review comment responded on Jul 2, 2019

Hi, We're very sorry for the unpleasant experience you had with us and at the same time we would like to thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a pleasant one. Regards, Edward

OYO Hotel San Antonio Lackland near Seaworld

2434 Sw Loop 410, San Antonio, TX 78227
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