We like the location , it was close to everything we wanted to see and visit.
Front staff was wonderful! They upgraded our room per our request with no hesitation. Our room to the pool was not issue, loved we were able to sit out in a patio☺️
We had a total of 5 rooms.. The pictures of the hotel looked better then seeing the rooms in person,1 of the rooms smelled moldy another room the bathtub didn’t drain the water fast enough so u stood in water while showering,my room we had to put the ac to almost 70 degrees because it was still hot.. the other rooms were ok that I know of.. and 1 last thing they had a pool that nobody went in because it just looked dirty.. I would have given it a worse rating but the staff was friendly..
Dirty looking.floor was sticky.extra charges.carpet firty.pool water was opaque
It was right on the river. The lobby was clean and very nice. What I didn't like was our room didn't match the lobby it needed a good cleaning especially the bathroom. They had no smoking signs everywhere but there was people smoking everywhere especially in and around the pool. Our last morning the cops showed up beating on the neighbor's door at 7am and basically made him pick up cigarette buts. The last night there this couple was getting it on in the pool while a bunch of kid's were playing in the pool. I told the lady at the front desk when I was checking out that this was one of the worst hotels I stayed at and she really didn't care or offer to let me talk to managers.
It's unfortunate that I stayed here during a pandemic. Very close walking distances to a number of restaurants, Alamo, things to do.
Horrible customer service they did not mention any extra fees
The property is in a great location for price. The parking deck is muggy and there were a lot of dirty laundry near the elevators. The staff is nice and room is clean.
The location and the people where super nice, the place was clean and neat
I liked the location, the parking was a little weird because we're in a full size pickup truck. It was sad being down there while all of this dumb coronavirus thing is going on.
It was a clean facility and enjoyed my stay. Staff was friendly and very helpful.
Very nice, great location, right on the riverwalk,
The hotel is close to the River Walk. There is a restaurant on premises, but I can't say I'd recommend it. Slow service and the chairs and tables are not kept clean.
Located in Downtown San Antonio, Riverwalk Plaza is within a 5-minute walk of River Walk and within 15 minutes of other popular attractions like Market Square. This 130-room, 4-star hotel welcomes guests with a bar/lounge, an outdoor pool, and free in-room WiFi.
To-go breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
All 130 rooms provide refrigerators, coffee makers, and free local calls. Guests can expect 42-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Safes, ironing boards, and desks are other standard amenities.
Riverwalk Plaza features an outdoor pool, free WiFi in public areas, and conference space. Self parking is available for USD 21 per night. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Other amenities at this family-friendly hotel include a 24-hour business center, a computer station, and an arcade/game room.
We like the location , it was close to everything we wanted to see and visit.
Front staff was wonderful! They upgraded our room per our request with no hesitation. Our room to the pool was not issue, loved we were able to sit out in a patio☺️
Our team members are our greatest strength, so we're delighted to hear that their hospitality was a highlight of your visit. From our well-appointed rooms to our convenient location, you can always depend on us for a great stay. Thanks for choosing the Riverwalk Plaza Hotel. Come back and see us again soon for another enjoyable experience.
We had a total of 5 rooms.. The pictures of the hotel looked better then seeing the rooms in person,1 of the rooms smelled moldy another room the bathtub didn’t drain the water fast enough so u stood in water while showering,my room we had to put the ac to almost 70 degrees because it was still hot.. the other rooms were ok that I know of.. and 1 last thing they had a pool that nobody went in because it just looked dirty.. I would have given it a worse rating but the staff was friendly..
Dear Jermaine, It's great hearing from you, and we thank you for your feedback. It is upsetting that our accommodations did not meet your expectations, and we thank you for highlighting what was not to your satisfaction. Our team will review your comments and seize all opportunities for improvement. Should your plans bring you back to San Antonio in the future, we ask that you give us another chance to meet your needs.
Dirty looking.floor was sticky.extra charges.carpet firty.pool water was opaque
Dear Arobledo, The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness. We'll pass your comments along to our housekeeping staff. In addition, we apologize for any confusion with the final rate. Certain taxes and fees are not included in reservations made via third-party sites, which is noted throughout the booking process. Best wishes on your next adventure.
It was right on the river. The lobby was clean and very nice. What I didn't like was our room didn't match the lobby it needed a good cleaning especially the bathroom. They had no smoking signs everywhere but there was people smoking everywhere especially in and around the pool. Our last morning the cops showed up beating on the neighbor's door at 7am and basically made him pick up cigarette buts. The last night there this couple was getting it on in the pool while a bunch of kid's were playing in the pool. I told the lady at the front desk when I was checking out that this was one of the worst hotels I stayed at and she really didn't care or offer to let me talk to managers.
While we're grateful that our location impressed you, we're very disappointed to read of the ways in which your visit was less than satisfactory. What you have described most certainly does not represent the comfortable stay we strive to uphold. We're surprised by your comments and will be investigating these matters promptly. We take great pride in being the perfect place for both solo travelers and families, and we have strict policies in place to ensure a safe and enjoyable environment for all. If you wish to discuss your experience further, we ask that you reach out to us at your earliest convenience. Guest satisfaction means everything to our team and we want to make sure that we're consistently putting our best foot forward.
It's unfortunate that I stayed here during a pandemic. Very close walking distances to a number of restaurants, Alamo, things to do.
Dear John, Thank you for being our guest and for highlighting our prime location. Our team is hard at work doing their best to ensure a comfortable, pleasant stay even during these unprecedented times. We're grateful that, overall, you had an enjoyable experience. It's our hope that you will come back and stay with us again in the future. It would be our pleasure to provide an even better visit next time.
Horrible customer service they did not mention any extra fees
Dear Chassidy, Thank you for sharing your comments on your recent visit, and we value your input. We are sorry to hear that you were not pleased with your experience. We strive to make our pricing as clear as possible, and we apologize for any confusion. Once again, thank you for sharing your comments, and we wish you all the best in your future travels.
Thank you for being our guest during your time in San Antonio. We're thrilled that our location was perfect for your plans to explore the city. We hope your positive review means you'll be coming back to see us down the road; the pleasure would be all ours!