We had some inconveniences but in the end everything was fine
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Properly was right across entrance down to Riverwalk.
Check in was easy, the staff was friendly and we got to our room quickly. The room wasn’t as clean as I expected but not filthy. Bathrooms could use some updating. Loved the balcony, the bar was a super fun atmosphere and the location is perfect.
It was a great location for access to the river walk. The hotel was very noisy. The windows sounded like they were open when they weren't and the bathroom was very cramped and the shower leaked. The staff were very friendly and helpful and The Gavel had great food and great service at a great price.
Great historic hotel. We enjoyed the breakfast buffet, coffee shop, heated outdoor pool, and aesthetic of the hotel lobby. The location is just slightly off the Riverwalk and required a few blocks walk to stairs leading down to the shops and restaurants. The room was small and a bit cramped compared to other hotels we have stayed in. The "river view" room was not what we expected as it was a far side view. The portion of the river you view is not the Riverwalk portion you see in photos. Staff was friendly and very attentive.
We stayed for 4 nights. Good location. Walking distance to a lot of tourist areas. They didn’t give enough towels for 4 people. Flooring in the room was very dusty and dirty. Girl at the front desk wasn’t very friendly. Not mean or anything but just not very welcoming. I did like that you needed a hotel key to get around the hotel, felt more safe. Also access to the river walk is right in front of the hotel.
The property is at a corner of Riverwalk. Nice coffee shop inside.
Nice would recommend 👌
Unwelcoming reception staff
Best value
At 2:40 AM The people in the room next to me began screaming and arguing with each other. I lost my sleep and basically did not enjoy my stay. I complained to the manager and requested compensation and they never replied to me. For the amount of money I spent to feel safe and secure in a downtown area my stay was not worth it. I could have stay at a 50 dollar hotel and felt safer. If this message reached the hotel tell them I am still waiting for my apology and for compensation. I basically went to a hotel to loose sleep!!!!!!
Room was little noisy.
I liked the close proximity to the river walk without having to be in the center of all the activities. I would definately return to stay here again!
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Located in Downtown San Antonio, Riverwalk Plaza is within a 5-minute walk of River Walk and within 15 minutes of other popular attractions like Alamo. This 130-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee weekends from 7:00 AM to 10:30 AM.
Guests can expect 42-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, coffee makers, and free local calls.
Riverwalk Plaza features an outdoor pool, free WiFi in public areas, and conference space. Valet parking is offered for USD 35 per night. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Other amenities at this family-friendly hotel include a 24-hour business center, a computer station, and an arcade/game room.
We had some inconveniences but in the end everything was fine
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Dear Rachel, Thanks for the positive rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Properly was right across entrance down to Riverwalk.
Dear Mercedes, It was such a pleasure to welcome you to the Riverwalk Plaza Hotel! Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. Take care, and know that we'd be honored to serve you anytime your plans bring you this way.
Check in was easy, the staff was friendly and we got to our room quickly. The room wasn’t as clean as I expected but not filthy. Bathrooms could use some updating. Loved the balcony, the bar was a super fun atmosphere and the location is perfect.
Dear Jessica, We're so happy to know that our friendly team members, prime location, and amazing amenities impressed you during your stay at Riverwalk Plaza Hotel. That being said, we apologize for any lack of cleanliness, and we'll have our housekeeping team look into these issues further. Thank you, and we hope you'll join us again in the future.
It was a great location for access to the river walk. The hotel was very noisy. The windows sounded like they were open when they weren't and the bathroom was very cramped and the shower leaked. The staff were very friendly and helpful and The Gavel had great food and great service at a great price.
Dear Pascal, Thank you for taking the time to let us know about your visit. It is great to hear that you enjoyed our delicious on-site restaurant and friendly guest service. Please know there is always someone available to assist you with any issues you may encounter during your stay. We will be discussing your comments regarding the noise levels in your room with our team so we can work to address this. Please allow us another opportunity to host you in the future; we want to go above and beyond your expectations.
Great historic hotel. We enjoyed the breakfast buffet, coffee shop, heated outdoor pool, and aesthetic of the hotel lobby. The location is just slightly off the Riverwalk and required a few blocks walk to stairs leading down to the shops and restaurants. The room was small and a bit cramped compared to other hotels we have stayed in. The "river view" room was not what we expected as it was a far side view. The portion of the river you view is not the Riverwalk portion you see in photos. Staff was friendly and very attentive.
Dear Ashley, If you're looking to wake up to a scrumptious breakfast or relax in a heated pool, you can bet that the Riverwalk Plaza Hotel will deliver all this and more. We hope you had a blast exploring the San Antonio area. During your next visit, we would love to get you into a room that better suits your needs. some back and stay with us again soon.
We stayed for 4 nights. Good location. Walking distance to a lot of tourist areas. They didn’t give enough towels for 4 people. Flooring in the room was very dusty and dirty. Girl at the front desk wasn’t very friendly. Not mean or anything but just not very welcoming. I did like that you needed a hotel key to get around the hotel, felt more safe. Also access to the river walk is right in front of the hotel.
Dear Crystal, Thank you for staying at the Riverwalk Plaza Hotel. Our amazing location in downtown San Antonio places you within walking distance to many restaurants and bars. Providing clean and well-equipped accommodations is something we focus on, and we apologize if we fell short of this goal during your visit. Rest assured, we'll work diligently to improve in this area. We appreciated the opportunity to host you, and we hope to see you again.
The property is at a corner of Riverwalk. Nice coffee shop inside.
Dear Dmitry, We're glad you enjoyed having a cup of coffee with us, and hopefully, you were able to take advantage of our terrific location here in San Antonio! Thanks for being our guest. The pleasure would be all ours to host you again at the Riverwalk Plaza Hotel!
Thanks for your review , hope to see you again !