Very disappointed that though it was advertised on the riverwalk it was not! Also did not like the parking situation and it was terribly exoensive
Poor air conditioning in the room. No microwave
It was really nice
The staff was extremely friendly...rooms were very clean
Location at the quiet part of Riverwalk.
Hotel was clean. Service was impecable and friendly
Front desk worker was rude and had a no mentality. Asked for clean towels to be brought up and he made excuses as to why it couldn’t happen. He also kept trying to sell me water VC the city was on a boil water notice.
It is a great location. Does need some upgrading. Very nice staff.
Very friendly staff from the valet parking to the front desk.
My husband and I stayed here for three nights. Upon checking in, the front desk advised us that our room wasn't available (it was about 9pm in the evening) - they didn't have the standard city view with a king bed. The front desk advised us that he could upgrade us to a room that looks out on the river walk instead, however, the room would have two beds. We weren't thrilled - but it was so late we took the room without making an issue of it. Come to find out, the two beds in the room aren't even queen sized beds but full sized beds, so my husband and I wound up sleeping in separate beds on vacation. Not very fair to us as it was the Westin Riverwalk's mistake.
The hotel was easy to access, and the public parking garage directly across the street made valet parking unnecessary. Walk out access to the Riverwalk was very convenient. The room was great, and every member of the staff was extremely courteous.
Usually I never review and if so not to complain. I spent a lot of time looking at Riverwalk Hotels and decided to pay more for the Westin and a higher star hotel that showed the closest vicinity to riverwalk. The hotel was old and on a little side creek part of the riverwalk. This wasnt a huge deal. The BIG thing was payinng extra money thinking I would have a nicer room with highter quality service and amenities, but ending up somewhere no better, worse in fact than several other hotels I could have chosen and saved several hunred dollars. We wanted a massage, but when calling down for the spa we were told it was no longer there, and were referred to the Makara hotel. The next night we thought we would hit the hot tub after walking all day and called to ask where it was when we couldnt find it. NO HOT TUB We sat outside the hotel one night and the waiter came and ran us off saying the tables were only for dining while treating us like we were bums. You cant sit outside and enjoy the riverwalk unless you are eating dinner in the private restaurant at the hotel. You have to pay 48 for valet or 30 to walk and park per day and pay for WIFI. There wasn't even a plastic laundry bag in the room. The lines to check in and out are always long. It was just horrible. I think it was worse because I expected more for paying so much more and received far less. Very very disappointed in this hotel.
The property was well kept and clean. The service staff was very good. The location is very good and convenient to travel and attractions.
Located in Downtown San Antonio, The Westin Riverwalk, San Antonio is adjacent to River Walk and within a 10-minute walk of other popular attractions like Henry B. Gonzalez Convention Center. This 4-star hotel has 474 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free self parking.
This hotel is home to a restaurant and a bar/lounge. You can get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee weekends from 7:00 AM to 1:00 PM.
The Westin Riverwalk, San Antonio's 474 rooms provide refrigerators, safes, and phones. Guests can expect WiFi, wired Internet, and 42-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer designer toiletries and bathrobes, and pillowtop beds with premium bedding and down comforters ensure a restful night. Ironing boards and desks are also standard.
Renovated in 2019, The Westin Riverwalk, San Antonio offers an outdoor pool, WiFi in public areas, and conference space. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and concierge services. Additional amenities include a business center, express check-out, and a terrace.
Very disappointed that though it was advertised on the riverwalk it was not! Also did not like the parking situation and it was terribly exoensive
Poor air conditioning in the room. No microwave
It was really nice
The staff was extremely friendly...rooms were very clean
Thank you for taking the time to share your experience about your recent stay at our hotel. Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. I appreciate the comments that you have shared, and we certainly look forward to your return!
Location at the quiet part of Riverwalk.
We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! I appreciate the comments that you have shared, and we certainly look forward to your return.
Hotel was clean. Service was impecable and friendly
Thank you for sharing your experience. We are thrilled you had a wonderful experience and thank you for your kind words about our service. We know these are unusual times and we thank you for your understanding, as our team, genuinely cares about each of our guests and making their stay memorable. Thank you for staying with us and thank you again for your feedback.
Front desk worker was rude and had a no mentality. Asked for clean towels to be brought up and he made excuses as to why it couldn’t happen. He also kept trying to sell me water VC the city was on a boil water notice.
We are truly very sorry about your disappointment especially as it relates to one of our Front Desk associates. Rudeness is never acceptable and will be addressed.
Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not-too-distant future.