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The Westin Riverwalk, San Antonio

4.0 out of 5.0

Recent guest reviews

I liked the proximity to the river walk and the fact that my conference was onsite.

Great stage! The Roma were clean and spacious. Also great location on the riverwalk.

Nice helpful staff. Went out of their way for us. Extremely accommodating

Good hotel! Many others in the area are way too old!

The AC setting was set too high and could not be changed. Pretty warm in the middle of July in San Antonio, TX. The phone did not work. Could not get the Valet to bring the car around until we were downstairs and checked out.

This place was fantastic and on the Riverwalk! Easy walking all over the place! I would definitely stay here again!!

During my stay there seemed to be unorganization. I tried to call room service but no one answered even after trying for 15 minutes. I had to leave my room and go to the front desk. As for house keeping, they seemed to be overwhelmed with the busy July 4th weekend because they did not come to service the room until 6pm and 7pm two nights. Lastly, when leaving they appeared to misplace my car and they had to get three people searching the lots to find it. The staff was polite overall but seems there needs to be better management, staffing and training.

Great location. In the middle of everything. Short walking distance

I paid for breakfast, and did not receive it. I showed the Westin Hotel employee my reservation on Orbitz, and they told me that they could not see from their system that I bought the breakfast. Also, the keys to the hotel room did not work, I called to get new ones and they did not come up. My brother went to the lobby to get new keys, to open the door. This became a problem because my elderly father needed to sit right away, and on the fourth floor there were no chairs for him to sit and wait for the replacement card keys. I called orbitz, to let them know them know about the situation. They refunded the breakfast I bought from a restaurant. However, I do not know if I am going to get refund on the price for the hotel. I had paid extra on orbitz for the breakfast at the hotel. The orbitz employee was nice and is trying to help me as much as possible. I believe you need to talk to the Westin Hotel employees, or establishment on the needs of the clients. As well as honoring the extra amount payment for the breakfast.

Room was very hot. Had the air on 64 and still just cool. Overpriced

The resort was over booked even though we purchased our room months in advance and we had to be moved to another hotel for one night. It was a huge inconvenience on the 3-day pre-planned trip

The property was very nice and well kept, however the entrance was very confusing and hard to figure out with the cars.

great location. parking ackward unless you use valet

We went to celebrate my 50th birthday on New Years Eve. The hotel was under construction. When we checked in we were told we never should have been able to book the room we booked. A outdoor balcony so we could see the fireworks. Orbitz SHOULD KNOW THESE THINGS. I will always book through the hotel sites from now on. The HOTEL would have told me it was under construction and I would have booked their sister hotel. THANKS ORBITZ for a horrible birthday!

420 W Market St San Antonio TX

Hotel highlights

  • Walking distance to River Walk and La Villita
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Downtown San Antonio, The Westin Riverwalk, San Antonio is adjacent to River Walk and within a 10-minute walk of other popular attractions like Henry B. Gonzalez Convention Center. This 474-room, 4-star hotel has a full-service spa along with an outdoor pool and a fitness center.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 9:30 AM.


Rooms

A 42-inch flat-screen TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and a safe.


Property features

Guests of The Westin Riverwalk, San Antonio enjoy a full-service spa, an outdoor pool, and a fitness center. Valet parking is offered for USD 42.22 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this spa hotel include WiFi in public areas, conference space, and a business center.

Room options

Room, 1 King Bed, View

King 1 | Sleeps 2

Suite, 1 King Bed, View, Corner

King 1 | Sleeps 2

Room, 2 Double Beds, View

Full 2 | Sleeps 4

Newly Renovated, No View, Double Bed Room

Full 2 | Sleeps 4

Guest reviews for The Westin Riverwalk, San Antonio

Everyone (38) Couples (77) Business (9) Family (30) Friends (7) Other (5)
4
Business Business Travelers

I liked the proximity to the river walk and the fact that my conference was onsite.

By on Sep 13, 2019

Review comment responded on Sep 15, 2019

We thank you for taking the time to share your most recent experience with us and value your feedback.

2
Everyone

By on Aug 31, 2019

Review comment responded on Sep 6, 2019

We are truly sorry we were not able to provide you with a 5-Star experience. We wish you all the best in your future travels.

5
Everyone

By on Aug 25, 2019

Review comment responded on Aug 28, 2019

Thank you for such an awesome score! We hope to host you, whenever you're back in San Antonio. Have a wonderful day! Be Well'

5
Partner Couples

Great stage! The Roma were clean and spacious. Also great location on the riverwalk.

By on Aug 20, 2019

Review comment responded on Aug 23, 2019

Thank you so much for the positive feedback! We hope you come back soon! Be Well'

5
Everyone

By on Aug 19, 2019

Review comment responded on Aug 28, 2019

Thank you for such an awesome score! We hope to host you, whenever you're back in San Antonio. Have a wonderful day! Be Well'

5
Partner Couples

Nice helpful staff. Went out of their way for us. Extremely accommodating

By on Aug 11, 2019

Review comment responded on Aug 11, 2019

Thank you so much for sharing such awesome feedback. We hope you continue to visit us, whenever your travels bring you back! Be Well

5
Everyone

By on Aug 5, 2019

Review comment responded on Aug 6, 2019

Thank you so much for the feedback! We greatly appreciate it!

4
Everyone

Good hotel! Many others in the area are way too old!

By on Jul 22, 2019

Review comment responded on Jul 22, 2019

Thank you so much for the positive feedback! We hope to host you again soon!

3
Partner Couples

The AC setting was set too high and could not be changed. Pretty warm in the middle of July in San Antonio, TX. The phone did not work. Could not get the Valet to bring the car around until we were downstairs and checked out.

By on Jul 21, 2019

Review comment responded on Jul 22, 2019

Thank you for submitting your feedback. I do apologize that your stay was less than exceptional. I hope that staff was alerted of the issues, so that they could resolve them, for you or other guests arriving after you. Thank you again for staying with us.

5
Families

This place was fantastic and on the Riverwalk! Easy walking all over the place! I would definitely stay here again!!

By on Jul 13, 2019

Review comment responded on Jul 14, 2019

Thank you so much for the positive feedback! We hope to welcome you again soon! Be Well'

The Westin Riverwalk, San Antonio

420 W Market St, San Antonio, TX 78205
url importing https://www.orbitz.com/San-Antonio-Hotels-The-Westin-Riverwalk,-San-Antonio.h330528-p2.Hotel-Reviews
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.