Very good hotel and location. The inconvenience is the parking garage which is not part of the hotel but a third party parking garage cross the street. So, if the garage happens to be full you cannot self park there. Also there are no ins and outs. Every time you exit the parking there you pay the full day ( - $32). Alternative is to pay the valet at the hotel which cost -$55. They will park in the same parking garage but you have ins and outs. Be aware that some time they are too busy so you have to be patient and wait until your car arrives.
Elevator noise is heard inside rooms, a bit noisy from that end, parking seems excesive in cost .
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Nothing, this was the worst Westin hotel we have ever stayed at.
It felt haunted …. Had a Weird smell . Needs ventilation
Great hotel on the Riverwalk. It was slow retrieving our vehicle from valet parking on departure. The attendants were nice and well trained.
Parking was expensive. My particular room had a lousy view
Very disappointed that though it was advertised on the riverwalk it was not! Also did not like the parking situation and it was terribly exoensive
Poor air conditioning in the room. No microwave
It was really nice
The staff was extremely friendly...rooms were very clean
Location at the quiet part of Riverwalk.
Hotel was clean. Service was impecable and friendly
Front desk worker was rude and had a no mentality. Asked for clean towels to be brought up and he made excuses as to why it couldn’t happen. He also kept trying to sell me water VC the city was on a boil water notice.
It is a great location. Does need some upgrading. Very nice staff.
Located in Downtown San Antonio, The Westin Riverwalk, San Antonio is within a 5-minute walk of San Antonio River and within 15 minutes of other popular attractions like Henry B. González Convention Center. This 4-star hotel has 474 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.
Enjoy a leisurely bite to eat at Zocca Cuisine D'Italia, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 1:00 PM.
Guests can expect WiFi, wired Internet, and 42-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer designer toiletries and bathrobes. Refrigerators, safes, and phones are also standard.
Guests of The Westin Riverwalk, San Antonio have access to an outdoor pool, a 24-hour gym, and WiFi in public areas. Valet parking is offered for USD 51 per day. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and securing valuables. Additional amenities include conference space, a business center, and express check-out.
Very good hotel and location. The inconvenience is the parking garage which is not part of the hotel but a third party parking garage cross the street. So, if the garage happens to be full you cannot self park there. Also there are no ins and outs. Every time you exit the parking there you pay the full day ( - $32). Alternative is to pay the valet at the hotel which cost -$55. They will park in the same parking garage but you have ins and outs. Be aware that some time they are too busy so you have to be patient and wait until your car arrives.
Elevator noise is heard inside rooms, a bit noisy from that end, parking seems excesive in cost .
Good Afternoon, thank you for your feedback! I am sorry to hear that the room was noisy and you did not enjoy the parking prices. Unfortunately we have no control over the parking prices, as the parking garage is owned by the city of San Antonio. Thanks again for your feedback, we greatly appreciate you and your business.
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Hello Corey,Thank you for your feedback.
Hello Logan, Thank you for your feedback.
Nothing, this was the worst Westin hotel we have ever stayed at.
Hello Sharon, Please accept my sincerest apologies that we failed to meet your expectations. Would you be able to share a specific feedback so I can address with the appropriate leadership team? Kind Regards, Ruby SisonDirector, Front Office
Hello Ryan, Thank you for your feedback. We look forward to welcoming you back soon!.
It felt haunted …. Had a Weird smell . Needs ventilation
Hello Brenda, Thank you for your feedback. I will address the issues and concerns you had shared with the appropriate leadership team.
Great hotel on the Riverwalk. It was slow retrieving our vehicle from valet parking on departure. The attendants were nice and well trained.
Hello Jerry, Thank you for sharing your feedback. We will address your concerns with regard to the slow valet service.
Parking was expensive. My particular room had a lousy view
Thank you for taking a moment to share your experience, Paul. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We appreciate your feedback immensely and we will take your comments under consideration as we continually work to improve our guest experience. Thank you for your review, and we look forward to welcoming you back in the future!
Very disappointed that though it was advertised on the riverwalk it was not! Also did not like the parking situation and it was terribly exoensive
Hello Gilberto, Thank you for your feedback. I will be sure to share your concerns with the Valet leadership team.