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Recent guest reviews

We killed 2 bugs In our room. One was a cockroach. And there is a lot of construction around the hotel with homeless people around several corners. But the staff was amazing!

it was close to the River Walk, but the whole area is under construction and hard to get to my car. looked bad too

Great staff and amenities. Newly renovated rooms. But breakfast had styrofoam plates and single use dishware. They can't do better AND save money.

Very nice property. Location wasn't great but the area seemed to be undergoing some change (for the better). Lots of whacky homeless people wandering the street. Old buildings under renovation. My only complaint about the property itself was absolutely zero water pressure in the shower.

Tracy at check in was wonderful. We were able to check in early as we had been on the road for 15 hours. She was more than understanding and let us go straight to our room! Wonderful family friendly staff

lot of construction

Enjoyed everything will be back soon

Good hotel nice stay location in downtown near the river walk. The main river walk is around the corner. Nice clean rooms comfortable bed good air-conditioning. Bathroom clean and good television. Our room was nice and quiet. Breakfast area is big plenty of seating. Very good hot breakfast line. Had my favorite waffle maker. Good coffee they did run out of coffee a few times. Hard to keep up with the demand. Have to valet your car for extra cost but we knew this. You have to wait about 15 minutes to get your car but they tell you this. The hotel is downtown so there is homeless people you have to walk around. No one harassed us just smells like urine around the buildings you have to walk by to get to the river. Good hotel would stay there again.

No self parking available ,only available valet parking only

We reserved 2 rooms well in advance and asked for adjoining rooms. Enrique stated “we have notated your rooms to be adjoining” but they put us on different floors. We were traveling with family and getting away to spend quality time with each other due to a recent death in the family. But it was hard to be together on the 2nd and 3rd floor. One staff member was rude and talked down to us. Hotel was in a good location but lots of homeless in the area, and my kids and I watched a drug deal happened in front of us.

My experience was excellent

Staff was either under staffed or always busy. We didn't have enough pillows in our room for 4 guests. Never received any and requested each of our nights. One elevator was always stuck on level B and thus had a long wait.

The hotel was not too bad. We were in a room on the second floor that was adjacent to the two neighboring buildings that were run down and vacant, not the most pleasant view but not our biggest issue with the booking. The worst part was actually how the third party (Orbitz) lied about what was provided on the app. We viewed the room details and they advised that a microwave and fridge would be provided. The bar fridge was made available but when we asked the front desk they told us that there are no microwaves available in ANY rooms and they don’t know why the third party (Orbitz) still has that on the website. We also viewed on the app that there would be an indoor pool at the Hampton Inn - Riverwalk, which was also untrue. Again not the biggest issue just something we noticed. Then upon checkout we found that Orbitz decides to add $100 fee as a “convenience” charge or something of that nature which should cover different amenities or costs such as parking (which we had to pay for anyway prior to use) either onsite valet or offsite parking in a garage. We were debited back the funds but I truly don’t understand how anyone would know that allowance was available or how to even use it at the hotel. Overall the actual hotel was pretty great. Our problems arose more with Orbitz which we will not be using to book again.

The breakfast was excellent. We were disappointed that our room was not cleaned everyday, but realize that was due to covid.

Soledad Street San Antonio TX

Hotel highlights

  • Walking distance to River Walk and San Antonio Majestic Theater
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool

Located in Downtown San Antonio, Hampton Inn & Suites San Antonio Riverwalk is within a 5-minute walk of River Walk and within 15 minutes of other popular attractions like Market Square. This 122-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free on-the-go breakfast offered each morning.


Rooms

All 122 air-conditioned rooms provide refrigerators, free local calls, and ceiling fans. 50-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Other standard amenities include ironing boards, desks, and wardrobes or closets. Weekly housekeeping is available.


Property features

Guests staying at Hampton Inn & Suites San Antonio Riverwalk enjoy an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 39.00 per night. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-in.

Room options

Suite, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Accessible, Bathtub (Riverview Balcony)

2 Queen Beds | Sleeps 4

Room, 1 King Bed with Sofa bed, Refrigerator & Microwave

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hampton Inn & Suites San Antonio Riverwalk

Everyone (12) Couples (4) Family (18)
5
Family Family with small children

We killed 2 bugs In our room. One was a cockroach. And there is a lot of construction around the hotel with homeless people around several corners. But the staff was amazing!

By on May 9, 2022

Review comment responded on May 9, 2022

Hi Tami. Thank you for your review and feedback. I am terribly sorry for the insects in the rooms. This will be quickly identified and know we will have our exterminators out to treat quickly. We will ensure they are adding the traps to the balconies to prevent these from entering the hotel. Thank you and have a wonderful day! Alex

4
Business Business

it was close to the River Walk, but the whole area is under construction and hard to get to my car. looked bad too

By on Apr 22, 2022

Review comment responded on May 5, 2022

Hello Alan, thank you for your review and feedback. We thank you for allowing us to serve you and understand the frustration with construction. We hope you have a wonderful day! Alex

5
Family Family with small children

Great staff and amenities. Newly renovated rooms. But breakfast had styrofoam plates and single use dishware. They can't do better AND save money.

By on Feb 24, 2022

Review comment responded on Feb 24, 2022

Hello James, Thank you for your review and valued feedback. We are glad you enjoyed your stay. Valerie P. Guest Service Manager

4
Partner Couples

Very nice property. Location wasn't great but the area seemed to be undergoing some change (for the better). Lots of whacky homeless people wandering the street. Old buildings under renovation. My only complaint about the property itself was absolutely zero water pressure in the shower.

By , from Saint Johns on Jan 10, 2022

Review comment responded on Jan 11, 2022

Dear Keith, I wanted to say thanks for your recent stay here at our hotel! We hope we get to welcome you back again soon!

5
Family with small children

Tracy at check in was wonderful. We were able to check in early as we had been on the road for 15 hours. She was more than understanding and let us go straight to our room! Wonderful family friendly staff

By on Jan 10, 2022

Review comment responded on Jan 10, 2022

Dear Mandy, Thank you so much for taking the time to give us a review! I am so happy to hear you enjoyed your stay and how wonderful Traci was! I cannot wait to share your kind review with her and I hope we get to welcome you back soon!

5
Everyone

By on Dec 26, 2021

4
Family

lot of construction

By on Sep 23, 2021

Review comment responded on Sep 23, 2021

Thank you for your feedback. We are working to making it better.

2
Everyone

By on Sep 6, 2021

5
Family

Enjoyed everything will be back soon

By on Jul 28, 2021

Review comment responded on Jul 28, 2021

Thank you for your feedback

4
Everyone

By on Jul 27, 2021

Review comment responded on Jul 28, 2021

Thank you for your feedback!

Hampton Inn & Suites San Antonio Riverwalk

118 Soledad Street, San Antonio, TX 78205
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