I stayed here for one night. The first room I was put into had little roaches in the bathroom, but before I could even complain, someone had text to ask how my room was. I explained the situation and they instantly moved me to a different room on a different floor. The second room was completely fine (and believe me, I looked). Customer service was excellent, but the overall hotel cleanliness needs work. Hallways definitely need to be vacuumed and bathrooms are for sure not cleaned very often. I will more than likely never stay here again
Access to the river walk and shops
The hotel is too old. No elevator to the garage. One of the worst holiday Inn hotel I have ever stayed.
The location is great being right on the Riverwalk, but unless you get a room that faces that direction you'll have a very disappointing view.
Room was lacking cleanliness. I paid for a two queen beds room, and i got two beds that were smaller than full. The room was very small. Very disappointed!
Air conditioning was not working and hadn’t been for over a week. They gave us two noisy fans. We suffered on the 10th floor for one night before checking out. We won’t be back.
Loved being right on the River Walk and so close to everything. Staff was nice and helpful. Very clean.
The stay was nice and we had a good time.
This is the worst hotel I’ve stayed at. AC was broken, weather was 105. They offered a fan but it was still very hot. Lobby smelled like vomit day and night. Valet parking guy was rude, kept offering self parking even after I said I’d pay for valet. Not a welcoming location, expected more from holiday inn.
Bathroom was not clean when we got in
Nice location, clean and comfortable
Next to the riverwalk, restaurants and alamo.. walkable everywhere. Did not like the beds they where super small. They are for kids.. plus one bed fell sideways and front office never answer so I had to fix it myself..
The staff was really friendly.
I talk to the front desk personal about my need to be clean .I left all day and when Icame back to the rum it was the same way I left it .I call the fron deck and let then about what hapen and I was told .Will send you some clean taolls ok and hang up .
Close to everything and the Majestic Theatre for our concert.
Nice room very comfortable beds
The hotel was extremely dirty. When we first checked in the garbage can outside of the elevator had a dirty diaper and it smelled so bad. It was still there when we checked out two days later. The hallway carpets were filthy and guests just threw their garbage outside of their rooms and no one ever cleaned it up. The bathrooms in the room were filled with mold around the shower and on the toilet bowl flusher. The garage was filthy and i felt very unsafe. Not even the elevators were clean. There was trash just left there for days. I was shocked by the number of homeless that slept on the hotel property on the Riverwalk side and the overwhelming smell of urine outside of the hotel made it unbearable to leave via the Riverwalk side. I would never sry here again and despite the sweet girls at the front desk they didn’t do anything even though we told them over abs over about all of the trash and broken coffee machine. This hotel was so disappointing and i couldn’t wait to leave. We would have left sooner if we could find another hotel for the 6 of us.
Aside from the hotel being nice and clean…the staff were hands down a pleasure! From the front desk to the wait staff. We even met the GM and left the hotel having made a new friend named Kim She was part of the wait staff and a pleasure to meet. This place has some of the most genuinely friendly people I’ve ever met.
Located in Downtown San Antonio, Holiday Inn San Antonio - Riverwalk, an IHG Hotel is next to popular attractions like San Antonio Majestic Theater and Aztec Theater. This 313-room aparthotel welcomes guests with a restaurant and conveniences like an outdoor pool and free in-room WiFi.
Enjoy a bite to eat at the aparthotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
Each apartment has an array of amenities, including a coffee maker, free newspapers, and free local calls. Guests can expect to find free WiFi and a 37-inch LED TV with satellite channels. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an ironing board and a desk.
At Holiday Inn San Antonio - Riverwalk, an IHG Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 42.00 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include a spa tub, meeting rooms, and conference space.
I stayed here for one night. The first room I was put into had little roaches in the bathroom, but before I could even complain, someone had text to ask how my room was. I explained the situation and they instantly moved me to a different room on a different floor. The second room was completely fine (and believe me, I looked). Customer service was excellent, but the overall hotel cleanliness needs work. Hallways definitely need to be vacuumed and bathrooms are for sure not cleaned very often. I will more than likely never stay here again
Access to the river walk and shops
The hotel is too old. No elevator to the garage. One of the worst holiday Inn hotel I have ever stayed.
The location is great being right on the Riverwalk, but unless you get a room that faces that direction you'll have a very disappointing view.
Room was lacking cleanliness. I paid for a two queen beds room, and i got two beds that were smaller than full. The room was very small. Very disappointed!
Air conditioning was not working and hadn’t been for over a week. They gave us two noisy fans. We suffered on the 10th floor for one night before checking out. We won’t be back.
Loved being right on the River Walk and so close to everything. Staff was nice and helpful. Very clean.
The stay was nice and we had a good time.
Thank You so much for your review ,We look forward to having you again