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Recent guest reviews

Staff wasn’t very helpful at valet or checkin. Room didn’t cool off all night.

This property was beautiful and had excellent customer service. Neat, clean, peaceful and I will be back..

Ac is terrible Tx and good ac is a must

Ll

Staff were friendly. Convenient to shops, restaurants, bars, and local attractions. Would stay here again.

Best place to stay downtown San Antonio

Kristin Alaniz was amazing in checking us in.

I stayed at the Grand Hyatt San Antonio River Walk over the 4th of July weekend. It was overall an amazing stay. It's location is PERFECT and has direct access to the river walk, which makes commuting to all restaurants and bars easy and accessible. No need for an Uber or Taxi! The hotel had a wonderful pool and bar so enjoyed spending time by the pool relaxing. The only call-out I'd say was the actual cleanliness of the hotel. Our towels were dirty with visible stains. I just grabbed new towels from the pool area, since room service only comes 1x every 3 days but this could get improved. With the exception of that, overall, it was a great trip and I'd stay again!

Right on the River Walk. Nice room. I don't think I got the wake up call I scheduled.

Everything was great....from check in to check out....Great place!

Everyone at the Grand Hyatt has been wonderful and extremely helpful. We are fortunate enough to experience the celebration “Fiesta” while we were here. So much fun and our hotel is in the middle of everything.

The property was clean and the personal was professional

The property was located in a nice area. The only negative, prices for the deli was outrageous. Thanks, RS

I enjoyed my stay and the overall atmosphere was great, except that not once was my room serviced (bed made, vacuum or trash removed) during my stay. I chalked it up to covid restrictions- maybe that is it but I did not see any notice that the rooms would not be tended to.

Overall review: I liked it. It's a good hotel and I would recommend it - with a caveat. As someone who's stayed at both a Hyatt and a Days Inn, I'd say that for this hotel you're paying double for a lot of bells & whistles. It's not a bad hotel - it's an excellent hotel. But if you mind your wallet the way I do, then it doesn't seem like you're getting a whole lot extra for the extra price.

Great experience! Told them it was our anniversary and they gave us two mini bottles of champagne! The view was awesome!

E Market St San Antonio TX

Hotel highlights

  • Walking distance to Henry B. Gonzalez Convention Center and River Walk
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown San Antonio, Grand Hyatt San Antonio River Walk is next to popular attractions like Shops at Rivercenter and LEGOLAND® Discovery Center. This 1003-room, 4-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi. Centrally located in San Antonio, the hotel is connected to the convention center and also a short walk from River Walk and Alamo.


Dining

In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. You can get a quick energy boost at the coffee shop/café. For your convenience, a to-go breakfast is served for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

Grand Hyatt San Antonio River Walk's 1003 rooms provide refrigerators, coffee makers, and laptop-compatible safes. 55-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are other standard amenities. Housekeeping is available on request.


Property features

Guests staying at Grand Hyatt San Antonio River Walk enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 52 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and a computer station.

Room options

Room, 2 Double Beds (High Floor)

2 Double Beds | Sleeps 4

Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 3

Room, 1 King Bed

1 King Bed | Sleeps 3

Room, 2 Double Beds, Accessible, Bathtub

2 Double Beds | Sleeps 4

Guest reviews for Grand Hyatt San Antonio River Walk

Everyone (24) Couples (6) Family (19)
3
Family

Staff wasn’t very helpful at valet or checkin. Room didn’t cool off all night.

By on Nov 27, 2021

Review comment responded on Nov 29, 2021

Thank you for your review. We are working hard to address your concerns and make improvements. Please come back and see us again soon!

5
Family Family with small children

This property was beautiful and had excellent customer service. Neat, clean, peaceful and I will be back..

By on Nov 1, 2021

Review comment responded on Nov 3, 2021

Thank you for your review. Please come back and see us again soon!

2
Family

Ac is terrible Tx and good ac is a must

By on Oct 25, 2021

Review comment responded on Oct 26, 2021

Thank you for your review. We are working hard to address your concerns and make improvements. Please come back and see us again soon!

1
Everyone

Ll

By on Oct 11, 2021

Review comment responded on Oct 12, 2021

Thank you for your review. Please come back and see us again soon!

5
Friends Business Business

Staff were friendly. Convenient to shops, restaurants, bars, and local attractions. Would stay here again.

By on Oct 3, 2021

Review comment responded on Oct 6, 2021

Thank you for your review. Please come back and see us again soon!

5
Friends

Best place to stay downtown San Antonio

By on Aug 9, 2021

Review comment responded on Aug 13, 2021

Thank you for your review. Please come back and see us again soon!

5
Family

Kristin Alaniz was amazing in checking us in.

By on Jul 7, 2021

Review comment responded on Jul 8, 2021

Thank you for your review. I am glad to hear you enjoyed your stay and will pass along your positive feedback to Kirsten. Please come back and see us again soon!

4
Partner Couples

I stayed at the Grand Hyatt San Antonio River Walk over the 4th of July weekend. It was overall an amazing stay. It's location is PERFECT and has direct access to the river walk, which makes commuting to all restaurants and bars easy and accessible. No need for an Uber or Taxi! The hotel had a wonderful pool and bar so enjoyed spending time by the pool relaxing. The only call-out I'd say was the actual cleanliness of the hotel. Our towels were dirty with visible stains. I just grabbed new towels from the pool area, since room service only comes 1x every 3 days but this could get improved. With the exception of that, overall, it was a great trip and I'd stay again!

By on Jul 6, 2021

Review comment responded on Jul 8, 2021

Thank you for your review. We are working hard to address your concerns and make improvements. Please come back and see us again soon!

4
Partner Couples Business Business

Right on the River Walk. Nice room. I don't think I got the wake up call I scheduled.

By on Jul 4, 2021

Review comment responded on Jul 8, 2021

Thank you for your review. We are working hard to address your concerns and make improvements. Please come back and see us again soon!

5
Partner Couples

Everything was great....from check in to check out....Great place!

By on Jun 21, 2021

Review comment responded on Jun 24, 2021

Thank you for your review. Please come back and see us again soon!

Grand Hyatt San Antonio River Walk

600 E Market St, San Antonio, TX 78205
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