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Hilton Palacio Del Rio

4.0 out of 5.0

Recent guest reviews

Hotel is right on the river walk. The entire staff was super friendly and helpful during the entire stay. The exercise room was good the pool was outdoors on the 5th floor with a nice sun deck as well. Conference rooms were great so were the resterants on site. Easy walk to anywhere downtown or the tower of America. Would stay here again no doubt. Only negative was the pillows were a little flat in our room.

When we checked in everything seem okay.,later that night I went down stairs to ask for extra towels and for an extra bed. We never received the towels and I was told they were out of beds I told her even if we needed to pay extra it was okay but she didn’t seem to really care. Parking is overpriced, also breakfast was offered whenever I booked this hotel but whenever I asked, she just replied no is not included.

Had a lot of fun here. Great service and excellent accommodation. Can't wait to come back

The staff was so friendly! The room was clean, comfortable and it had an amazing view!

Very pleasant stay. Two disappointing things- there was a beautiful terrace garden and although we wanted to sit out there, there were no chairs! The pool was closed for renovations. When we were there the temp hit 90, so we really wished it had been open. All in all it is a very nice hotel, friendly staff and terrific location.

Overall a good experience but the elevators kept malfunctioning and we had to take the stairs several times. Not expected for what it costs to stay there per night

Excellent staff, great view. Cleanness not all there. Paid too much for it no to be spotless....

It was a good place to stay and the staff was great.

Great hotel other then the massive demo of like 20 acres going on across the street.

Perfect location on the Riverwalk. It's worth the extra $ to have a river walk view vs a city view. There was an issue with a few of the plugs...very loose connection making it difficult to charge phones unless you had it "just so". There was a similar issue with the plug in the bathroom for the hair dryer. The housekeeping staff were extremely accommodating. Would definitely book this hotel again.

service was great, staff was great, room was great, no issues, or problems,, stress free stay, making for a GREAT visit.

very nice, I recommend this hotel with all the amenities.

The reason i chose your hotel, is because my father put in the telephone lines at the time the hotel was assembled. We had a great evening of fun and seeing the beautiful Christmas lights. Dirty Nellies was a blast! The best places to eat are all so close. We had a wonderful time!

The perfect location on the riverwalk. Nice and spacious rooms, with a beautiful patios with great views.

I had a blast staying at the hotel. It was very comfortable and cozy. The customer service was excellent! Mr. Vega shipped my items I left in the room free of charge! That was sweet of him to do that. I would definitely want to stay at Hilton Palacio Del Rio again!

Everything was fine except for the valet charges of $42.00 a day plus taxes and the $20.00 a plate for the breakfast buffet. Too expensive when added to the cost of a rental car, and eggs with bacon just isn't that expensive. Will not return.

The hotel was nice and enjoyed location. Right on the river walk. Everything we did was few minutes walking distance. The San Antonio River walk is such a nice place to visit. Had lot fun and everyone there is so nice and helpful. Quick to point you in right direction or recommend spots.

Clean, good location, the only problem is that parking makes 40 dollars more expensive the night, the gym is ok and the swimming pool ok for a 4 star hotel. The value for the price is very good, the bed, bathroom, and staff is very good

It was very nice. Everyone was helpful and the wait staff genuine, Ice was convenient to the room which was nice and had a balcony that we used everyday in the morning. The elevators were fast (pay attention to the programming of the elevator for your floor as there are no buttons to push inside the elevator). The only draw back was there was one occasion when I needed a restroom on the 1st floor and there wasn't on for public use. Had to go to the second floor...a hassle.

very beautiful hotel, staff were very friendly, rooms were very cleaned, I would recommended this location to all my friend and family

200 S Alamo St San Antonio TX

Hotel highlights

  • Walking distance to Alamo and River Walk
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located in Downtown San Antonio, Hilton Palacio Del Rio is within a 5-minute walk of Alamo and within 15 minutes of other popular attractions like River Walk. This 4-star hotel has 485 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center. Centrally located in San Antonio, the hotel is also a short walk from Shops at Rivercenter and Tower of the Americas.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All of Hilton Palacio Del Rio's 485 air-conditioned rooms provide balconies, coffee makers, and free weekday newspapers. LCD TVs come with cable channels and DVD players, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include video-game consoles, safes, and phones.


Property features

At Hilton Palacio Del Rio, guests enjoy features like an outdoor pool, a 24-hour fitness center, and WiFi in public areas. Parking is available for USD 29.00 per night (USD 42.00 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 20 meeting rooms, conference space, and a business center.

Room options

Standard King

King 1 | Sleeps 2

Riverview King

King 1 | Sleeps 2

Standard Two Doubles

Full 2 | Sleeps 4

Riverview Two Doubles

Full 2 | Sleeps 4

Guest reviews for Hilton Palacio Del Rio

Everyone (11) Couples (66) Business (20) Family (36) Other (6) Friends (12)
5

business with pleasure mixed in.

Everyone

Hotel is right on the river walk. The entire staff was super friendly and helpful during the entire stay. The exercise room was good the pool was outdoors on the 5th floor with a nice sun deck as well. Conference rooms were great so were the resterants on site. Easy walk to anywhere downtown or the tower of America. Would stay here again no doubt. Only negative was the pillows were a little flat in our room.

By , from new market, md on Feb 23, 2018

3

nice hotel but staff needs a little more training

Everyone

When we checked in everything seem okay.,later that night I went down stairs to ask for extra towels and for an extra bed. We never received the towels and I was told they were out of beds I told her even if we needed to pay extra it was okay but she didn’t seem to really care. Parking is overpriced, also breakfast was offered whenever I booked this hotel but whenever I asked, she just replied no is not included.

By , from austin texas on Nov 26, 2017

Review comment responded on Dec 10, 2017

Dear Veronica J Thank you for taking time to let us know where we can improve. Your comments are appreciated and will be shared with our team members for training purposes.

5
Everyone

Had a lot of fun here. Great service and excellent accommodation. Can't wait to come back

By , from texas on Sep 25, 2017

Review comment responded on Nov 15, 2017

Dear gil on Orbitz Thank you so much for the 5-star review and taking time to let us know we got it right! Your compliments will be shared with our teams and looking forward to seeing you again! Until then, happy travels!

5

beautiful hotel close to the tower of americas!

Everyone

The staff was so friendly! The room was clean, comfortable and it had an amazing view!

By on Mar 5, 2017

4

excellent location

Everyone

Very pleasant stay. Two disappointing things- there was a beautiful terrace garden and although we wanted to sit out there, there were no chairs! The pool was closed for renovations. When we were there the temp hit 90, so we really wished it had been open. All in all it is a very nice hotel, friendly staff and terrific location.

By , from Hilton Head SC on Feb 25, 2017

3
Everyone

Overall a good experience but the elevators kept malfunctioning and we had to take the stairs several times. Not expected for what it costs to stay there per night

By on Dec 9, 2016

3

at the riverwalk

Everyone

Excellent staff, great view. Cleanness not all there. Paid too much for it no to be spotless....

By , from san antonio on Sep 27, 2016

4
Everyone

It was a good place to stay and the staff was great.

By on Aug 2, 2016

Review comment responded on Jan 1, 1970

Dear Guest, thank you so much for your kind words regarding our high standards for guest services. We await your return! Best wishes,

4

demo

Everyone

Great hotel other then the massive demo of like 20 acres going on across the street.

By on Apr 13, 2016

Review comment responded on Apr 29, 2016

Dear Patrick, Thank you for taking the time to review your stay with us. The demolition of the convention center will be completed shortly, and should not be a distraction in the coming weeks. Thank you, Zain B.

4

perfect location

Everyone

Perfect location on the Riverwalk. It's worth the extra $ to have a river walk view vs a city view. There was an issue with a few of the plugs...very loose connection making it difficult to charge phones unless you had it "just so". There was a similar issue with the plug in the bathroom for the hair dryer. The housekeeping staff were extremely accommodating. Would definitely book this hotel again.

By , from Central Massachusetts on Apr 12, 2016

Review comment responded on Apr 29, 2016

Dear Karen, Thank you for taking the time to share your experience at our hotel. We have alerted our engineering department regarding the issue with the outlets you mentioned - they're on the case. Do visit us again soon! Safe travels, Zain B.