Not a fan of valet only parking, especially at $47/night. However, the room and the view were wonderful. Staff at check in were the best.
Our toilet was used prior to our arrival, previous guest or housekeeper left us a present in our toilet and didn’t bother to flush it down. The room was as small as a broom closet. Blood red walls and our bed was hard as a rock. $47 overnight parking is highway robbery. The cookies were good and front desk offered to buy my wife a drink.
Very nice stay
Very historical feel. Jimmy, Lee and Phil were great. Valet in was easy, Valet out was unpleasant. First assigned room had dirty clothes under the sink in the bathroom. Lee was helpful by quickly reassigning. Overall decent size room. Pool area was small. Great bartenders but needed more than person. Double charged for valet. Valet took my ticket acknowledge me and then never brought my car to me. Horrible customer service at the end by Valet.
The hotel was not as haunted as my Uber driver had promised. No sightings of ghosts, men in masks, meddling kids or giant talking dogs with an enormous sandwiches.
We loved our stay here! The staff was amazing, the location was convenient, and we had a great time.
Would highly recommend
Lobby was nice. Got to my room and smelled like old hotel in the bad way. Duvet has seen better days…was flat with clumps of what literally felt like those tissues you accidentally left in a pocket of clothes that went through the wash. Bathroom lights were bare fluorescent bulbs. Not great, but I got in late and just didn’t need drama. Would very much not do again.
Property was a bit run down. Half of the power outlets in the room did not work. Overall an okay experience but I think there are better properties in the area.
Everything was fine it’s an older building a little dusty but clean. They gave us a room without a shower curtain/rod, they took a little too long to put us on a different room.
The best part about my stay were the valet drivers; they nicest set of guys- day and evening shift. While I do understand that the building itself is historic, I still thought that it would be more updated than it was. When I arrived, they asked if I wanted housekeeping the next day and I said “yes”. No one ever came and when I inquired about it I was told that the housekeeping staff had all gone. Folks were nice and hotel needs updating but you are basically paying for location which is directly across from the Alamo and other shopping and attractions ( a big plus). Overall my 3 day stay was ok, I probably won’t stay here again, but if you want a decent hotel in the downtown area and don’t care about frills, this is a good option.
The building is lovely. The proximity to the activities I wanted was excellent. Staff was non intrusive, not unfriendly, but not friendly either. The room was very small, however it suited my needs. Large windows to enjoy the view, great bed! great feather pillows! Weird layout for coffee maker no lighting there, not enough lighting (only by the bedside). No seating other than the bed. No refrigerator. I was traveling alone so not such a big deal, but with others might not have been so comfortable.
The Emily Morgan was a bit disappointing this trip. The resturant was terrible. The service there was non existent. The pool was warmer then a hot tub and it was only the 1st week of May. The room was ok but in serious need of painting
The historical building.
Excellent staff
Does not include free breakfast for the family ,plugs in the rooms don’t work, no free parking neither, waste of money and time
Nice staff and property.
Very unique and well kept hotel. Was extremely clean and comfortable. Would recommend to anyone visiting San Antonio.
Located in Downtown San Antonio, The Emily Morgan San Antonio - a DoubleTree by Hilton is within a 5-minute walk of Shops at Rivercenter and within 15 minutes of other popular attractions like San Antonio Majestic Theater. This 177-room hotel welcomes guests with a restaurant and conveniences like an outdoor pool and a 24-hour gym.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Start each morning off right with full breakfast served for a fee.
32-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hydromassage showers, hair dryers, and designer toiletries. Other amenities include iPod docks, coffee makers, and free local calls. Housekeeping is available on request.
Guests staying at The Emily Morgan San Antonio - a DoubleTree by Hilton enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 47.00 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Not a fan of valet only parking, especially at $47/night. However, the room and the view were wonderful. Staff at check in were the best.
Our toilet was used prior to our arrival, previous guest or housekeeper left us a present in our toilet and didn’t bother to flush it down. The room was as small as a broom closet. Blood red walls and our bed was hard as a rock. $47 overnight parking is highway robbery. The cookies were good and front desk offered to buy my wife a drink.
Dear Guest:Thank you for your feedback. We sincerely apologize for the cleanliness issues in your bathroom. This is certainly not our standard level of service and we have shared this review with our housekeeping department to ensure it does not happen again. We are a historic property, due to this some of our standard rooms are smaller than average. We are glad to hear you enjoyed our DoubleTree cookies and that our front desk team attempted to make this right for you. We hope you will give us another chance in the future to provide you with our typical 5-star service.
Very nice stay
Thank you for your 5-star review! We are glad to hear you had a very nice stay!
Very historical feel. Jimmy, Lee and Phil were great. Valet in was easy, Valet out was unpleasant. First assigned room had dirty clothes under the sink in the bathroom. Lee was helpful by quickly reassigning. Overall decent size room. Pool area was small. Great bartenders but needed more than person. Double charged for valet. Valet took my ticket acknowledge me and then never brought my car to me. Horrible customer service at the end by Valet.
Dear Amber,Thank you for taking the time to share your feedback on your recent stay at our hotel. We are so glad to hear that you enjoyed the historical feel of our property and that you found our staff members Jimmy, Lee, and Phil to be helpful and attentive.We apologize for the unpleasant experience you had with valet parking. We take customer service very seriously, and we are disappointed to hear that you were double charged and that you had to wait for your car. We are investigating this incident and will take steps to ensure that it does not happen again.We appreciate your feedback and hope that you will give us another chance to show you an excellent experience.
The hotel was not as haunted as my Uber driver had promised. No sightings of ghosts, men in masks, meddling kids or giant talking dogs with an enormous sandwiches.
Thank you for your 5-star review! Unfortunately the ghost only come out sometimes. Maybe they will pay you a visit on your next trip!
We loved our stay here! The staff was amazing, the location was convenient, and we had a great time.
Thank you so much for your kind words! We are so glad to hear that you had a great time at our hotel. We are always striving to provide our guests with an amazing experience, and it is clear that we hit the mark with you. Please come back to see our amazing staff soon!
Would highly recommend
Thank you for your review! We kindly thank you for recommending us, and are glad to hear you enjoyed your time at The Emily Morgan!
Lobby was nice. Got to my room and smelled like old hotel in the bad way. Duvet has seen better days…was flat with clumps of what literally felt like those tissues you accidentally left in a pocket of clothes that went through the wash. Bathroom lights were bare fluorescent bulbs. Not great, but I got in late and just didn’t need drama. Would very much not do again.
Hi Eric:Thank you for your review of our property. We apologize we did not meet your expectations and will definitely share your feedback with our department heads in order to improve. We hope that you will give us another chance in the future for a much improved experience. Take care.
Property was a bit run down. Half of the power outlets in the room did not work. Overall an okay experience but I think there are better properties in the area.
Hi Chad:We apologize for your experience at our hotel. We will definitely find out and repair the outlets in the room and we appreciate you letting us know. We have many room types to choose from at our hotel and we are hopeful you will provide us another chance to serve you in the future. Take care.
Everything was fine it’s an older building a little dusty but clean. They gave us a room without a shower curtain/rod, they took a little too long to put us on a different room.
Thank you for your review. We sincerely apologize for checking you in to a room that was not ready. We use these reviews to improve our service. We hope to see you again in the future.
Thank you for your 5 star review! We are thrilled to know you enjoyed your room, Alamo view, and friendly staff! The Emily Morgan does not own a parking lot therefore we work with a 3rd party company to provide valet parking for our guest. We hope to see you again in the future!