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Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

2.5 star property
Hotel in San Antonio with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Exterior
Reception
Lobby
Desk, laptop workspace, blackout drapes, soundproofing
Outdoor pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Pool
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
4639 Rittiman Road, San Antonio, TX, 78218
  • Place, James Park
    ‪15 min walk‬
  • Place, Joint Base San Antonio
    ‪2 min drive‬
  • Place, River Walk
    ‪9 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, soundproofing

Suite, 2 Queen Beds, Non Smoking, Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(20 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 306 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed, Non Smoking, Microwave

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

Desk, laptop workspace, blackout drapes, soundproofing

Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 342 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed, Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Suite, Multiple Beds, Non Smoking, Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 King Beds

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About the neighborhood

San Antonio

Located in Park Village within 2 miles (3 km) of Joint Base San Antonio, Best Western Windsor Pointe Hotel & Suites-Frost Bank Center is within a few miles (5 km) of Brooke Army Medical Center. This hotel has 54 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free self parking.

What's nearby

  • James Park - 15 min walk - 0.8 miles
  • Joint Base San Antonio - 2 min drive - 1.4 miles
  • River Walk - 9 min drive - 8.6 miles
  • Henry B. González Convention Center - 10 min drive - 8.9 miles
  • Lackland Air Force Base - 19 min drive - 20.5 miles

Getting around

  • San Antonio Station - 10 min drive
  • San Antonio International Airport (SAT) - 11 min drive

Restaurants

  • ‪Church's Texas Chicken - ‬6 min drive
  • ‪Whataburger - ‬1 min walk
  • ‪Church's Texas Chicken - ‬2 min walk
  • ‪Cracker Barrel - ‬5 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Hotel in San Antonio with free breakfast and a fitness center
Guests of Best Western Windsor Pointe Hotel & Suites-Frost Bank Center have access to an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Guests can expect to find free wired internet and 42-inch Smart TVs with digital channels and first-run movies. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. IPod docks, refrigerators, and microwaves are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 5:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • First-run movies
  • iPod dock
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • This property doesn't allow children 16 and younger (only guests older than 16 are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM—-5:30 AM
  • Check-out: 11 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Windsor Pointe at&t Center
Best Western Windsor Pointe at&t Center San Antonio
Best Western Windsor Pointe Hotel at&t Center
Best Western Windsor Pointe Hotel at&t Center San Antonio
Best Western Windsor Pointe Hotel Suites at t Center
Windsor Pointe at&t Center An
Best Western Windsor Pointe Hotel Suites at t Center
Best Western Windsor Pointe Hotel Suites Frost Bank Center

Frequently asked questions

What can I see around Best Western Windsor Pointe Hotel & Suites-Frost Bank Center?

This hotel is situated in Park Village, close to Frost Bank Center and San Antonio Zoo and Aquarium. You'll also find Joint Base San Antonio and Morgan's Wonderland within a short drive.

Will I be able to park at Best Western Windsor Pointe Hotel & Suites-Frost Bank Center?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western Windsor Pointe Hotel & Suites-Frost Bank Center include a casino on the premises?

No, Best Western Windsor Pointe Hotel & Suites-Frost Bank Center doesn't have a casino.

Is there an indoor pool at Best Western Windsor Pointe Hotel & Suites-Frost Bank Center?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Best Western Windsor Pointe Hotel & Suites-Frost Bank Center?

Amenities that appeal to couples at this hotel include in-room massages, a hydromassage showerhead, and a smart TV.

Does Best Western Windsor Pointe Hotel & Suites-Frost Bank Center have a hot tub?

No, this hotel doesn't have a spa tub.

Does Best Western Windsor Pointe Hotel & Suites-Frost Bank Center have a restaurant with a breakfast menu?

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center offers free self-serve breakfast each morning though there is no restaurant.

Does Best Western Windsor Pointe Hotel & Suites-Frost Bank Center allow pets to stay free of charge?

No, pets aren't allowed at Best Western Windsor Pointe Hotel & Suites-Frost Bank Center though service animals are welcome.

Does Best Western Windsor Pointe Hotel & Suites-Frost Bank Center have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Best Western Windsor Pointe Hotel & Suites-Frost Bank Center?

The closest major airport to Best Western Windsor Pointe Hotel & Suites-Frost Bank Center is San Antonio International Airport (SAT), which is 8 mi away (11 minutes by car).

Are there rooms with balconies that I can book at Best Western Windsor Pointe Hotel & Suites-Frost Bank Center?

No, at Best Western Windsor Pointe Hotel & Suites-Frost Bank Center, there aren't any guestrooms that list a balcony.

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 266 out of 747 reviews
Rating 8 - Good. 199 out of 747 reviews
Rating 6 - Okay. 141 out of 747 reviews
Rating 4 - Poor. 61 out of 747 reviews
Rating 2 - Terrible. 80 out of 747 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

George

Stayed 1 night in Oct 2025

6/10 Okay

Eric

Disliked: Amenities
Good Waffles.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dannielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jesus

Stayed 3 nights in Sep 2025

4/10 Poor

Jesus

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tv not working Elevator not working A/C not working Curtain with mold Toilet dirty Poor breakfast same everyday Laundry not working Dirty pool
Stayed 3 nights in Aug 2025

4/10 Poor

Emma

Traveled with group
Disliked: Property conditions & facilities
overall a poor/less than average hotel experience because of the quality/cleanliness of the hotel itself. it looks so beaten up and the elevator buttons hardly work. the odor in the elevator and hallways was rhe worst part. it was a very strong stench and we couldn’t tell if it was mold, mildew, feces, dead animal, etc... luckily the room didn’t smell. despite the room being clean and tidy, the carpet by the AC unit was soaked in water, and the bathroom light didn’t work. the bathroom door handle looked like it was about to fall off as well. we asked staff if they could do anything to fix the light before we left for dinner but it was still out when we got back. hopefully the next people staying in that particular room don’t have to deal with it :( definitely wasn’t worth the amount we paid.
Stayed 1 night in Aug 2025

8/10 Good

Ary

Liked: Staff & service
Great place to stay at a reasonable price. Very helpful and friendly staff.
Stayed 3 nights in Aug 2025

8/10 Good

Ary

Stayed 5 nights in Aug 2025

6/10 Okay

Guadalupe

Traveled with family
Disliked: Staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Trevone

Liked: Cleanliness
Disliked: Property conditions & facilities
The room itself was decent. The A/C was leaking and the floor was soaked when we came. There was a lot of shady activity in the area and the pictures online didn’t match the actual environment
Stayed 2 nights in Aug 2025

10/10 Excellent

Shyanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how nice and peaceful it was. It bed was very comfortable. The staff was very friendly.
Stayed 2 nights in Aug 2025

10/10 Excellent

David, Harlingen

Business traveler
Liked: Amenities, property conditions & facilities
Needed a place for the night and this place was good. Good breakfast also.
Stayed 1 night in Aug 2025

2/10 Terrible

Soraya

Stayed 2 nights in Aug 2025

10/10 Excellent

Ricardo

Stayed 1 night in Aug 2025

2/10 Terrible

Giovanni

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our reservation had been cancelled when we got there although it was a pay at the property reservation which had been made months in advance. The front desk was friendly and re-establish our reservation after getting the okay with the manager but then fridge in the room we were given was not working, they had no technician to fix it. We were moved to a room on the smoking floor, which smelled terrible! When we asked if we could be switched to our original room, we were told it been sold already so we had to settle for the smoking room. The furniture was covered in dust, so we had to go out and buy stuff to clean off the dust and a plug-in to help with the smell. The things available to eat for breakfast were cereal, apples, coffee/juice, egg with cheese filled patties?, sausage links and a waffle maker. Thank goodness for the waffle maker! One the second morning they added mini muffins and bread for toast. The area was not the best either, lots of homeless people hanging around. Out of all the many times we have visited San Antonio and had hotel stays, this was by far the worst experience. Unfortunately we will not be returning or recommending.
Stayed 3 nights in Jul 2025

8/10 Good

MARIA

Traveled with family
Liked: Staff & service
Ok
Stayed 1 night in Jul 2025

2/10 Terrible

Rachel

There was an
Stayed 1 night in Jul 2025

10/10 Excellent

Cameron

Stayed 3 nights in Jul 2025

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Shawna

Liked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

Paulo

Stayed 2 nights in Jul 2025

2/10 Terrible

Kristy

Traveled with partner
My room was not cleaned properly. I was only given one towel and when I asked for more, he told me to look outside and see if I saw the cleaning lady so she could give me more towels. When i asked for complementary toothbrush and toothpaste, he told me there was no more that I could walk next-door and buy some. Horrible
Stayed 2 nights in Jul 2025

6/10 Okay

Denisse, Cypress

Traveled with family
Liked: Amenities, property conditions & facilities
Front desk was great. Room was ok… spacious but found crumbs on sofa bed.
Stayed 1 night in Jun 2025

4/10 Poor

Anna Victoria

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator wasn’t working. And they gave me a room in the third floor. I have a baby. So imagine taking the stairs with the baby and my luggage. The hotel need to be remodeled it’s very old and dirty.
Stayed 1 night in Jun 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, property conditions & facilities
My reservation said double room with queen bed, which I thought meant room would have two beds, it only had one bed and so I had to fix that, they did charge me a little extra, but it had to be done… wasn’t too big of a hassle, the guy at the desk was cool
Stayed 2 nights in Jun 2025

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