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Recent guest reviews

Ac was down at the hotel

Lobby was hot guess there Ac was broken elevator took awhile but room was clean

i loved the breakfast!

I reserved this room for my son and daughter in law because I had such an excellent experience during our February 2021 snow storm. They were as delighted as I was with the service and the excellent staff. Thanks for a great stay!

The hotel was good for the price, the sink had low water presure, the toilett coulf

Excellent customer service would cone back to stay

Had a late flight into SAT. Called the hotel and the shuttle picked us up in about 15 minutes. Check in was quick. Room was standard for what we needed.

Easy to get too and nicely updated........ staff was great and welcoming

Staff was great. Room was very clean. We were expecting a king bed when we got it but we were given a 2 bed queen room. Other than that no complaints.

It has everything, food, bar, coffee bar, airport shuttle

Clean comfortable rooms, good location, majority of the staff is friendly and helpful.

close to shopping mall carpets looked dirty hall ways needed painting.

Clean room, comfortable bed with plenty of pillows. Big bathroom with excellent water pressure in shower, fancy shampoo and conditioner. Tv has large selection of premium channels. Complimentary shuttle to and from airport. Lubys Restaurants is walking distance from motel.

I would recommend this hotel once it has been completelyrenovated. Received a room I didn't book but was given breakfast and dinner vouchers. The room was not clean and very old. It looked like a cheap motel but it's the Crowne Plaza. I then received a renovated room and even though it wasn't a king I booked I was very pleased with the room. Too bad I wasn't put in this room before I would have given a better review.

The first room I was placed in was filthy. The front had fallen off the air conditioner unit and there was water pooled all over the floor beneath it - not to mention the unit itself looked like it hadn't been cleaned in literally years. The wallpaper was peeling off the walls and there were several stains on the carpet. I insisted on being placed in another room and while slightly cleaner carpet the tile and tub in the bathroom were chipped and broken. Would not recommend this to anyone!

Excelente.

Pros: clean room, good location and friendly staff Cons: hotel under renovation, pool under renovation, elevator to outside rooms not in tower was down, door swipe to get into tower area from outside rooms not operable, and last day of stay had a leak from broken valve inside a wall that dripped into restaurant ceiling.

Super convenient, comfortable and affordable stay near the san antonio airport. Shuttle service to the airport was great as the hotel is very close.

NE Loop 410 San Antonio TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in North San Antonio - SAT, Crowne Plaza San Antonio Airport, an IHG Hotel is within a few miles (5 km) of sights such as North Star Mall and Quarry Golf Club. This 224-room, 3.5-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with continental breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All of Crowne Plaza San Antonio Airport, an IHG Hotel's 224 air-conditioned rooms provide coffee makers, free weekday newspapers, and free local calls. 37-inch TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are other standard amenities.


Property features

At Crowne Plaza San Antonio Airport, an IHG Hotel, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a spa tub, conference space, and a business center.

Room options

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

2 Queen Beds | Sleeps 4

Guest reviews for Crowne Plaza San Antonio Airport, an IHG Hotel

Everyone (19) Business (5) Couples (7) Family (14) Other (2)
3
Everyone

Ac was down at the hotel

By on Aug 3, 2021

4
Family with small children

Lobby was hot guess there Ac was broken elevator took awhile but room was clean

By on Jul 26, 2021

Review comment responded on Aug 15, 2021

We are happy to report that our lobby AC has been repaired and that we are all nice and cool again. Things always seem to break at the most inopportune times and then having to wait for parts was a nightmare! We thank you for your understanding and are happy that you enjoyed your stay!

5
Family Partner Couples

i loved the breakfast!

By on Jul 16, 2021

5
Family

I reserved this room for my son and daughter in law because I had such an excellent experience during our February 2021 snow storm. They were as delighted as I was with the service and the excellent staff. Thanks for a great stay!

By on May 18, 2021

4
Everyone

The hotel was good for the price, the sink had low water presure, the toilett coulf

By on Mar 23, 2021

Review comment responded on Apr 24, 2021

Thank you for your comments regarding your stay with us! We're sorry to see that you had issues while you were here and thank you for bringing it to our attention so we can take care of it. We hope to see you again soon!

4
Everyone

By on Mar 17, 2020

Review comment responded on Mar 18, 2020

We are grateful you took the time to rate your experience. Please visit us again for another memorable stay.

5
Family

Excellent customer service would cone back to stay

By on Oct 15, 2019

Review comment responded on Oct 17, 2019

I'm pleased to hear you were impressed with our service and that you would stay with us again. We loved hosting you and hope we may welcome you back soon. There's so much to see and do in San Antonio!

4
Everyone

Had a late flight into SAT. Called the hotel and the shuttle picked us up in about 15 minutes. Check in was quick. Room was standard for what we needed.

By on Jul 14, 2019

Review comment responded on Jul 16, 2019

Thank you for taking a moment to share your valued feedback! I'm pleased to learn you enjoyed your stay and found our location convenient. We loved hosting you and hope we may welcome you back in the future. Have a great day!

5
Everyone

By on May 28, 2019

Review comment responded on Jun 3, 2019

Earning five-stars from you has made our day, thank you! It would be a pleasure to welcome you back.

5
Business Business

Easy to get too and nicely updated........ staff was great and welcoming

By on Apr 29, 2019

Review comment responded on May 1, 2019

I'm pleased you found our location convenient and that you were impressed by our staff's welcoming and accommodating nature. We loved having you as a guest and hope you will consider returning to us in the future. Have a fantastic day!

Crowne Plaza San Antonio Airport, an IHG Hotel

1111 NE Loop 410, San Antonio, TX 78209
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