Skip to main content
Beginning of main content

Crowne Plaza San Antonio Airport

3.5 out of 5.0

Recent guest reviews

Super convenient, comfortable and affordable stay near the san antonio airport. Shuttle service to the airport was great as the hotel is very close.

Walls are WAY too thin. Could hear the folks next door having a conversation.,,

I have stayed at this hotel for over 20 years. The facilities are really getting worn and in need of update. Not a usual Crowne Plaza Class of facility

Prepaid through Orbitz for hotel room for a business visitor from China. When he arrived at hotel with Orbitz confirmation in hand they required him to present a credit card for room charges. The day before he arrived I contacted the hotel and completed their credit card forms for me to be charged on any additional fees (food, etc). The visitor from China speaks little english and they got him upset not understanding why he needed credit card as he understood I was taking care of it all. When I arrived at hotel on Monday morning I visited with the desk and they agreed to remove charges from his card and put on mine. I asked what charges and they said for the room and tax. It took 10 minutes to sort it out with the clerk. Orbitz needs to get with hotel to make sure their staff understands on Orbitz, Expedia types of reservations.

It is located at the convenience location.. easy to access to the city and the places that I needed during the time of staying at San Antonio..

Toilet over flowed. Got new room, bugs in morning and sink water pressure started slow to no water coming out at all. The shower had good pressure... hotel is in overall bad condition and needs refurbishment.

The room was obviously used by a smoker and reeked. I went down to the lobby to request another room and was told there were none available. The shower towel bar was broken the soap dish was broken off the wall and shoddily repaired the heater did not work during a 40 degree night.

We had a good time for one night at this hotel. Friendly people, good service, nice room.

The hotel staff was excellent , fast and courteous . I had no travel getting my room fast so that I can enjoy my time off

it was a nice hotel nice location clean rooms comfortable bedding overall I would stay here again

It is good. Hotel management people are nice and cooperative. Hotel is not that great, when you enter into lobby, immedaitely you will feel some bad smell. It is good but not Great.

We stayed two nights in this hotels. We also have stayed in the same hotel last year and overall it's good..

Moldy carpets in hallways and rooms. Was put in a cramped room with a single queen walled off from a "kid's area" that used more than half of the room. Bathroom ceiling flaking badly. Location is great but can't stay here again. Look elsewhere.....

This Hotel was a great bargain for what we got. A beautiful lobby, nicely decorated and updated room. The location was right off the freeway and close to the airport which was very convenient for us, the staff friendly and quite helpful in many ways.

We only stayed one night, but were very comfortable. Beds are great. Thesecond floor hallway could use some air freshener. Other than that, everything was good.

The front desk people were very friendly but it took the guy 15 minutes to check me in. Housekeepers were friendly and during my 5 day stay they made sure everything was stocked up. I didn't like parking inside the garage because there was no elevator and you had to walk inside to get to the elevator. Also my balcony door on the executive level couldn't be open because it was broken. And there was some damage on the ceiling of my room. Other than that it was decent.

Disappointed with the lack of amenities for the price I paid. Most public areas of the hotel had an unpleasant, stale odor (room itself appeared to be clean, but the state of the rest of the hotel caused me to question that). Front desk was very patient and accommodating; recommended late night delivery food options when I discovered that room service ended at 11pm.

very pleasant. The staff was great and would highly recommend staying here.

The hotel was very nice, staff very friendly, room clean. The hotel does need some updating is a little shabby for a crown, but over all was nice. The special price I received from my booking site made it a great deal.

We reserved this hotel for our return one night stay after a Walt Disney World vacation. We reserved a King size bed in a grand quarters suite. The children slept in the sofa. The room was very nice and comfortable. We asked for a crib for the baby and it was provided with its linen. I would only ask for a door to separate the bedroom from the living room / couch, so the parents can have some privacy. Otherwise, the hotel was very nice and at a good price. It is an old hotel, but it was well kept.

Room options

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room

King 1 | Queen 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Executive Room, 1 King Bed, Executive Level

King 1 | Sleeps 4

Guest reviews for Crowne Plaza San Antonio Airport

Everyone (6) Business (12) Couples (8) Family (26) Other (3) Friends (1)
5
Everyone

Super convenient, comfortable and affordable stay near the san antonio airport. Shuttle service to the airport was great as the hotel is very close.

By on Sep 4, 2017

3
Everyone

Walls are WAY too thin. Could hear the folks next door having a conversation.,,

By on Aug 21, 2017

2

business trip

Everyone

I have stayed at this hotel for over 20 years. The facilities are really getting worn and in need of update. Not a usual Crowne Plaza Class of facility

By , from Houston on Apr 30, 2017

3

prepaid

Everyone

Prepaid through Orbitz for hotel room for a business visitor from China. When he arrived at hotel with Orbitz confirmation in hand they required him to present a credit card for room charges. The day before he arrived I contacted the hotel and completed their credit card forms for me to be charged on any additional fees (food, etc). The visitor from China speaks little english and they got him upset not understanding why he needed credit card as he understood I was taking care of it all. When I arrived at hotel on Monday morning I visited with the desk and they agreed to remove charges from his card and put on mine. I asked what charges and they said for the room and tax. It took 10 minutes to sort it out with the clerk. Orbitz needs to get with hotel to make sure their staff understands on Orbitz, Expedia types of reservations.

By , from Houston, Texas on Apr 18, 2017

5

it is comfortable place to stay

Everyone

It is located at the convenience location.. easy to access to the city and the places that I needed during the time of staying at San Antonio..

By on Mar 1, 2017

2

there's better one out there...

Everyone

Toilet over flowed. Got new room, bugs in morning and sink water pressure started slow to no water coming out at all. The shower had good pressure... hotel is in overall bad condition and needs refurbishment.

By on Sep 7, 2016

1

not a good room

BusinessTravelers

The room was obviously used by a smoker and reeked. I went down to the lobby to request another room and was told there were none available. The shower towel bar was broken the soap dish was broken off the wall and shoddily repaired the heater did not work during a 40 degree night.

By on Dec 11, 2015

4

nice room

Couples

We had a good time for one night at this hotel. Friendly people, good service, nice room.

By on Jul 23, 2015

5

it was a great couple time off

Couples

The hotel staff was excellent , fast and courteous . I had no travel getting my room fast so that I can enjoy my time off

By on Feb 10, 2015

5

nice location

Singles

it was a nice hotel nice location clean rooms comfortable bedding overall I would stay here again

By on Jan 7, 2015