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Crowne Plaza San Antonio Airport

3.5 out of 5.0

Recent guest reviews

I have stayed at this hotel for over 20 years. The facilities are really getting worn and in need of update. Not a usual Crowne Plaza Class of facility

Prepaid through Orbitz for hotel room for a business visitor from China. When he arrived at hotel with Orbitz confirmation in hand they required him to present a credit card for room charges. The day before he arrived I contacted the hotel and completed their credit card forms for me to be charged on any additional fees (food, etc). The visitor from China speaks little english and they got him upset not understanding why he needed credit card as he understood I was taking care of it all. When I arrived at hotel on Monday morning I visited with the desk and they agreed to remove charges from his card and put on mine. I asked what charges and they said for the room and tax. It took 10 minutes to sort it out with the clerk. Orbitz needs to get with hotel to make sure their staff understands on Orbitz, Expedia types of reservations.

It is located at the convenience location.. easy to access to the city and the places that I needed during the time of staying at San Antonio..

Toilet over flowed. Got new room, bugs in morning and sink water pressure started slow to no water coming out at all. The shower had good pressure... hotel is in overall bad condition and needs refurbishment.

The room was obviously used by a smoker and reeked. I went down to the lobby to request another room and was told there were none available. The shower towel bar was broken the soap dish was broken off the wall and shoddily repaired the heater did not work during a 40 degree night.

We had a good time for one night at this hotel. Friendly people, good service, nice room.

The hotel staff was excellent , fast and courteous . I had no travel getting my room fast so that I can enjoy my time off

it was a nice hotel nice location clean rooms comfortable bedding overall I would stay here again

It is good. Hotel management people are nice and cooperative. Hotel is not that great, when you enter into lobby, immedaitely you will feel some bad smell. It is good but not Great.

We stayed two nights in this hotels. We also have stayed in the same hotel last year and overall it's good..

Moldy carpets in hallways and rooms. Was put in a cramped room with a single queen walled off from a "kid's area" that used more than half of the room. Bathroom ceiling flaking badly. Location is great but can't stay here again. Look elsewhere.....

This Hotel was a great bargain for what we got. A beautiful lobby, nicely decorated and updated room. The location was right off the freeway and close to the airport which was very convenient for us, the staff friendly and quite helpful in many ways.

We only stayed one night, but were very comfortable. Beds are great. Thesecond floor hallway could use some air freshener. Other than that, everything was good.

The front desk people were very friendly but it took the guy 15 minutes to check me in. Housekeepers were friendly and during my 5 day stay they made sure everything was stocked up. I didn't like parking inside the garage because there was no elevator and you had to walk inside to get to the elevator. Also my balcony door on the executive level couldn't be open because it was broken. And there was some damage on the ceiling of my room. Other than that it was decent.

Disappointed with the lack of amenities for the price I paid. Most public areas of the hotel had an unpleasant, stale odor (room itself appeared to be clean, but the state of the rest of the hotel caused me to question that). Front desk was very patient and accommodating; recommended late night delivery food options when I discovered that room service ended at 11pm.

very pleasant. The staff was great and would highly recommend staying here.

The hotel was very nice, staff very friendly, room clean. The hotel does need some updating is a little shabby for a crown, but over all was nice. The special price I received from my booking site made it a great deal.

We reserved this hotel for our return one night stay after a Walt Disney World vacation. We reserved a King size bed in a grand quarters suite. The children slept in the sofa. The room was very nice and comfortable. We asked for a crib for the baby and it was provided with its linen. I would only ask for a door to separate the bedroom from the living room / couch, so the parents can have some privacy. Otherwise, the hotel was very nice and at a good price. It is an old hotel, but it was well kept.

I only stayed for a night to go to the hotel but it was amazing! Not only do they have the shuttle service but if you have to leave before 7 am they actually take care of the cab for you as well. The staff was fabulous and I had an amazing night stay.

Only slept there. Spent very little time. Slept well.

1111 NE Loop 410 San Antonio TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Crowne Plaza San Antonio Airport is located within a few miles (5 km) of Marion Koogler McNay Art Museum and Quarry Golf Club. This 224-room, 3.5-star hotel has a restaurant, an outdoor pool, and free in-room WiFi. Near the airport, the hotel is also close to Alamo Quarry Market and North Star Mall.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee each morning from 6:30 AM to 11 AM.


Rooms

All 224 air-conditioned rooms provide coffee makers, free weekday newspapers, and phones. Guests can enjoy free WiFi and cable TV. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests of Crowne Plaza San Antonio Airport have access to an outdoor pool, a health club, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room

King 1 | Queen 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Executive Room, 1 King Bed, Executive Level

King 1 | Sleeps 4

Guest reviews for Crowne Plaza San Antonio Airport

Everyone (4) Business (12) Couples (8) Family (26) Other (3) Friends (1)
2

business trip

Everyone

I have stayed at this hotel for over 20 years. The facilities are really getting worn and in need of update. Not a usual Crowne Plaza Class of facility

By , from Houston on Apr 30, 2017

3

prepaid

Everyone

Prepaid through Orbitz for hotel room for a business visitor from China. When he arrived at hotel with Orbitz confirmation in hand they required him to present a credit card for room charges. The day before he arrived I contacted the hotel and completed their credit card forms for me to be charged on any additional fees (food, etc). The visitor from China speaks little english and they got him upset not understanding why he needed credit card as he understood I was taking care of it all. When I arrived at hotel on Monday morning I visited with the desk and they agreed to remove charges from his card and put on mine. I asked what charges and they said for the room and tax. It took 10 minutes to sort it out with the clerk. Orbitz needs to get with hotel to make sure their staff understands on Orbitz, Expedia types of reservations.

By , from Houston, Texas on Apr 18, 2017

5

it is comfortable place to stay

Everyone

It is located at the convenience location.. easy to access to the city and the places that I needed during the time of staying at San Antonio..

By on Mar 1, 2017

2

there's better one out there...

Everyone

Toilet over flowed. Got new room, bugs in morning and sink water pressure started slow to no water coming out at all. The shower had good pressure... hotel is in overall bad condition and needs refurbishment.

By on Sep 7, 2016

1

not a good room

BusinessTravelers

The room was obviously used by a smoker and reeked. I went down to the lobby to request another room and was told there were none available. The shower towel bar was broken the soap dish was broken off the wall and shoddily repaired the heater did not work during a 40 degree night.

By on Dec 11, 2015

4

nice room

Couples

We had a good time for one night at this hotel. Friendly people, good service, nice room.

By on Jul 23, 2015

5

it was a great couple time off

Couples

The hotel staff was excellent , fast and courteous . I had no travel getting my room fast so that I can enjoy my time off

By on Feb 10, 2015

5

nice location

Singles

it was a nice hotel nice location clean rooms comfortable bedding overall I would stay here again

By on Jan 7, 2015

3

good

Families

It is good. Hotel management people are nice and cooperative. Hotel is not that great, when you enter into lobby, immedaitely you will feel some bad smell. It is good but not Great.

By on Sep 3, 2014

4

good getaway near airport.

Families

We stayed two nights in this hotels. We also have stayed in the same hotel last year and overall it's good..

By on Sep 1, 2014