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Embassy Suites San Antonio Riverwalk-Downtown

3.5 out of 5.0

Recent guest reviews

Rooms were spacious, bed were comfortable and the location is centrally located near bar, restaurant and shops.

Hotel is in a quiet part of the RiverWalk area if you want peace and tranquility. Long walking distance to other hotels and eateries.

This was an excellent hotel with an outstanding staff. EVERYONE at this hotel goes out of their way to make you stay great. This is a well run hotel. THANK YOU ALL FOR A REALLY GREAT STAY.

In a good area but under construction all around. Way to get to river walk. Staff ok Could use water bottles or at least more water in lobby since so hot

He got angry with me when I asked for a second omelet order because my wife had to sit with the children. It's a family restaurant. If Embassy Suites cannot accommodate such request, we will look for better customer service elsewhere. Thank you.

I loved the spaciousness of the room! ALL the staff was very helpful. The ambiance of this hotel is extremely traveler friendly!! LOVED it!! Everything was excellent!!

We had a pleasant stay here. The staff was excellent. Easy walking distance to all the riverwalk and downtown attractions.

Got in way later than we expected due to weather. Were able to get intoour room early . As always the staff was great. The room we had could have used some updating ( the tub was chipped) but clean and comfortable. Enjoyed the time there.

Amazing experience Beautiful hotel excellent breakfast

Problems checking in and checking out with cars. Service drive at entrance was jammed with vehicles and you couldn't get any service from valet!

If you expect this to be a top of the line hotel, think again! This was a trip with my sisters after waiting for eleven years. My husband and I wanted to treat my sisters to a nice hotel for this trip, since we were finally able to afford it. We were expecting a top of the line hotel, but this was more like a Super 8. Although the hotel room was nice, we did not have a view of the riverwalk, which was disappointing. When we arrived at the hotel, our driver from our car service had no where to go, since the entire valet area was full of cars. Since no bellhop came out, he dropped us off on the sidewalk in front of the hotel. We then walked our own bags in. Upon going to the front desk to check in, we were told that the room was not ready, because we were too early. She told us we needed to leave our bags until the room was ready. When we attempted to do so, she told us we needed to take them outside to the valet to check them ourselves. She never called the bell service. After leaving our bags, we went to lunch at Luke's (on site restaurant) to wait for our room to be finished. The food was delicious, although the server knew nothing about wine and the beignets were awful! There were several individuals at the bar, including some of the hotel employees, watching a football game and yelling, so it was not a peaceful lunch. After lunch, we went to get our room key, only to find several guests arriving with bellhops in tow. Others were told their bags would be waiting in their rooms. We were NEVER offered either of these options! It's heartbreaking to know that this is damage that cannot be reversed.

The hotel was right on the riverwalk with easy access to restaurants and shops. Staff was accommodating and the interior of the hotel was lovely. Awesome experience! I will certainly stay here again if given the opportunity.

Excellent choice for a hotel stay. Beautiful property with close proximity to the Riverwalk and other fine restaurants. Walking distance to all attractions. Great restaurants, bars, and other attractions.

Our son graduated from Basic Training at Lackland. The hotel was great! It only took about 15 min by car to get to the base. It is right next to the Riverwalk and the Alamo was less than a 1/2 mile walk. The hotel staff was so great. The room was very nice too. We had the two room as we also brought another son with us. The sofa was a pull out and our son slept very good on it. The free breakfast was very good and so was the evening social as well. I highly recommend this hotel if you are in San Antonio.

Great location, price, breakfast buffet, managers happy hour, and great suite with killer views!

Hotel was clean staff was nice. However, pool was full of unsupervised kids jumping in and purposely splashing other guests. This were kids probably anywhere from 6-13 years old. Hotel was informed and they didn't handle the situation. The breakfast was outstanding!! Overall, good experience but not worth more than $125 a night.

Location was awesome on the riverwalk and for that reason alone, I would recommend it to a friend. I wasn't happy to find out we had to pay for WiFi and $30 per night to valet park. Room was nice but furniture was worn out and not very comfortable. Check in clerk was slow and not friendly.

All is great here, but 4.95 per day for basic WiFi? Otherwise I love it.

Being on the Riverwalk was a must. By far, the highlight of the trip was going to SeaWorld and Aquatica followed by floating the Comal River.

125 E Houston St San Antonio TX

Hotel highlights

  • Walking distance to River Walk and Alamo
  • Free cooked-to-order breakfast
  • Onsite dining
  • Outdoor pool

Located in Downtown San Antonio, Embassy Suites San Antonio Riverwalk-Downtown is within a 5-minute walk of River Walk and within 15 minutes of other popular attractions like Alamo. This 3.5-star hotel welcomes guests with 285 rooms and conveniences like an outdoor pool, a fitness center, and a spa tub. It's in central San Antonio and also close to Shops at Rivercenter and Tower of the Americas.


Dining

Free cooked-to-order breakfast is offered each morning. Grab a bite to eat at the onsite restaurant, chat with other guests at the free daily manager's reception, or just stay in and order from room service.


Rooms

The 285 accommodations feature sitting areas. 32-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. MP3 docks, sofa beds, and microwaves are also standard.


Property features

Guests staying at Embassy Suites San Antonio Riverwalk-Downtown enjoy an outdoor pool, a fitness center, and a spa tub. Valet parking is available for USD 30 per day. A multilingual staff is on hand to assist with dry cleaning/laundry and securing valuables. Additional amenities include WiFi in public areas, conference space, and a 24-hour business center.

Guest reviews for Embassy Suites San Antonio Riverwalk-Downtown

Everyone (11) Business (3) Couples (13) Family (23) Friends (8) Other (2)
5

centric/comfortable

Everyone

Rooms were spacious, bed were comfortable and the location is centrally located near bar, restaurant and shops.

By , from Laredo Texas on Sep 11, 2017

5

on the riverwalk.

Everyone

Hotel is in a quiet part of the RiverWalk area if you want peace and tranquility. Long walking distance to other hotels and eateries.

By on Jul 16, 2017

Review comment responded on Jul 18, 2017

Thanks for the great rating regarding your recent stay experience. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager

5

excellent stay

Everyone

This was an excellent hotel with an outstanding staff. EVERYONE at this hotel goes out of their way to make you stay great. This is a well run hotel. THANK YOU ALL FOR A REALLY GREAT STAY.

By on Jul 13, 2017

Review comment responded on Jul 18, 2017

Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again. Joe Melton General Manager

4
Everyone

In a good area but under construction all around. Way to get to river walk. Staff ok Could use water bottles or at least more water in lobby since so hot

By , from daytona beach on Jul 7, 2017

Review comment responded on Jul 16, 2017

Thank you for the feedback regarding your recent stay experience. We are always looking for ways to enhance our service so thank you for the suggestions. I hope that should your travels bring you back to San Antonio you will stay with us again. Joe Melton General Manager

5

the guy at the omelet bar is rude!

Everyone

He got angry with me when I asked for a second omelet order because my wife had to sit with the children. It's a family restaurant. If Embassy Suites cannot accommodate such request, we will look for better customer service elsewhere. Thank you.

By on May 29, 2017

Review comment responded on May 31, 2017

Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and while I am happy you had an exceptional stay I certainly apologize for the service challenge you encountered at breakfast. I have shared your feedback with my team so we may learn from where we failed you. I hope that should your travels bring you back to San Antonio you will give us another opportunity to exceed your expectations. Joe Melton General Manager

5

beautiful hotel close to the riverwalk! the compl

Everyone

I loved the spaciousness of the room! ALL the staff was very helpful. The ambiance of this hotel is extremely traveler friendly!! LOVED it!! Everything was excellent!!

By on May 11, 2017

Review comment responded on May 21, 2017

Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager

4

nice hotel right on the riverwalk.

Everyone

We had a pleasant stay here. The staff was excellent. Easy walking distance to all the riverwalk and downtown attractions.

By , from Medford on Mar 30, 2017

Review comment responded on Apr 7, 2017

Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager

4

nice

Everyone

Got in way later than we expected due to weather. Were able to get intoour room early . As always the staff was great. The room we had could have used some updating ( the tub was chipped) but clean and comfortable. Enjoyed the time there.

By on Jan 12, 2017

Review comment responded on Jan 16, 2017

Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager

5

third time

Everyone

Amazing experience Beautiful hotel excellent breakfast

By , from D on Nov 20, 2016

Review comment responded on Dec 2, 2016

Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager

3

great customer service. the room was bad.

Everyone

By , from Colorado on Nov 10, 2016

Review comment responded on Nov 14, 2016

Thank you for the feedback regarding your recent stay experience. While I am happy you enjoyed our made-to-order breakfast and the staff at the hotel, I certainly apologize for the challenge you encountered in your suite. I have shared your feedback with my team so we may learn from where we failed you. I hope that should your travels bring you back to San Antonio you will give us another opportunity to exceed your expectations. Joe Melton General Manager