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Recent guest reviews

Clean

Convenient. While arrived early based on flight arrival be fore check-in about 4 hours early many people were checked in before us/felt like no effort made to get us our room ready. Room was nice but construction work was started the next morning right outside our room at about 8:30 am(extremely noisy). We were awake/the workers were pleasant but felt should have been notified ahead of time.

After being asked if I wanted to have my room cleaned daily or every other day etc. i decided having little ones every other day would be fine. Only to NEVER have my room cleaned the entire week stay. I called every day that my room should have been cleaned and they never came!! I had to go to the front desk to get my towels because they never came to bring new ones. Thank God I had cleaning wipes and was able to do a quick clean of the bathroom which you can imagine with kids how that looked after a few days!!

Overall it was a good experience. My only complaint is they had us schedule for housekeeping and the only thing she did was take dirty towels and leave new ones. I had to ask another girl the next day to take out trash and get us more items that were running low.

We liked the breakfast. There were a few stains on our comforter and the shower tile seemed out dated and old so it looked dirty.

Got stuck in the elevator

Perfect location, walking distance from all of the main attractions. Beautiful and clean hotel and room. Complimentary happy hour and breakfast, both delicious! We plan to come back with friends and family in the future.

The rooms are old, I had to remind room service multiple times to clean our room and replace our towels. We had to drag the pullout bed from in front of the tv stand because it would bum into it. Otherwise, the pullout bed would only pull out half way. The valet parking was a joke as we would wait 20-30 minutes to get our car which was annoying seeing how our vacation was already short.

Nice facility

Beautiful property with excellent location. Breakfast is generous and manager's reception is good. The swimming pool is far too small for a large hotel. Staff are friendly, helpful, and professional. Highly recommend.

Beautiful place to stay

Everything was awesome, I just didn't like that their laundry room was out of service and that my room sink was leacking and their was no ice.

Disappointed. Dirty rooms. Finally, the third room was good. But that was after 2 nights out of a 5 night stay. No made to order breakfast (I am tired of hearing that the pandemic caused it)! A lot of money for a lower than average stay.

Just perfect

Nice place

Our corner, river view king suite was exactly what we wanted. It was, however, badly in need of dusting. I assume it had not been used in awhile due to Covid limitations, but my allergies were set off immediately by the visible layer dust. Otherwise, the pleasant staff did very well in spite of all the necessary limitations.

Hotel was excellent close to many shops ! Absolutely loved it

E Houston St San Antonio TX

Hotel highlights

  • Steps from River Walk and San Antonio Majestic Theater
  • Free continental breakfast
  • Onsite dining
  • Outdoor pool

Located in Downtown San Antonio, Embassy Suites San Antonio Riverwalk-Downtown is next to popular attractions like River Walk and San Antonio Majestic Theater. This 3.5-star aparthotel welcomes guests with 285 rooms and conveniences like an outdoor pool, a 24-hour gym, and a spa tub.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.


Rooms

Each apartment is air-conditioned and features a sitting area. Guests can expect WiFi and a 32-inch LCD TV with pay movies. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include an MP3 dock, a sofa bed, and a microwave.


Property features

Guests staying at Embassy Suites San Antonio Riverwalk-Downtown enjoy an outdoor pool, a 24-hour gym, and a spa tub. Valet parking is available for USD 39 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room

2 Queen Beds | Sleeps 6

2 Queen Beds Corner Ste Ns

2 Queen Beds | Sleeps 6

Suite, 1 King Bed

1 King Bed | Sleeps 4

Suite, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites San Antonio Riverwalk-Downtown

Everyone (17) Couples (8) Family (18)
3
Everyone

Clean

By on Jun 3, 2022

Review comment responded on Jun 11, 2022

Thank you for taking the time to rate your recent stay with us, we look forward to serving you again in the future.

4
Partner Couples

Convenient. While arrived early based on flight arrival be fore check-in about 4 hours early many people were checked in before us/felt like no effort made to get us our room ready. Room was nice but construction work was started the next morning right outside our room at about 8:30 am(extremely noisy). We were awake/the workers were pleasant but felt should have been notified ahead of time.

By on May 3, 2022

Review comment responded on May 3, 2022

Thank you for the feedback regarding your recent stay experience. I certainly apologize for the challenges that you encountered as your experience certainly is not indicative of who we are nor the service we provide. I hope that when your travels bring you back to Indianapolis that you will give us another opportunity to exceed your expectations.

2
Family Family with small children

After being asked if I wanted to have my room cleaned daily or every other day etc. i decided having little ones every other day would be fine. Only to NEVER have my room cleaned the entire week stay. I called every day that my room should have been cleaned and they never came!! I had to go to the front desk to get my towels because they never came to bring new ones. Thank God I had cleaning wipes and was able to do a quick clean of the bathroom which you can imagine with kids how that looked after a few days!!

By on Apr 21, 2022

Review comment responded on Apr 29, 2022

We are sorry that your experience at Embassy Suites by Hilton San Antonio Riverwalk Downtown didn’t quite match your expectations, as a great experience at our hotel is a key priority. We are very sorry your room fell short of our high standards. Please rest assured that your comments have been shared to foster improvements. For this reason, we hope to have the opportunity to deliver a more pleasant experience on a return visit.

5
Family

Overall it was a good experience. My only complaint is they had us schedule for housekeeping and the only thing she did was take dirty towels and leave new ones. I had to ask another girl the next day to take out trash and get us more items that were running low.

By on Mar 14, 2022

Review comment responded on Mar 19, 2022

Thank you for your insights about the hotel, it's much appreciated. We hope to host you again in the not so distant future!

5
Partner Couples

We liked the breakfast. There were a few stains on our comforter and the shower tile seemed out dated and old so it looked dirty.

By on Feb 16, 2022

Review comment responded on Feb 20, 2022

Thank you for taking the time to share your experience and I hope that if your travels bring you back to San Antonio you stay with us again.

2
Everyone

By on Dec 21, 2021

5
Everyone

Got stuck in the elevator

By on Aug 30, 2021

Review comment responded on Aug 31, 2021

Thank you for your business! We look forward to hosting you again in the future!

5
Partner Couples

Perfect location, walking distance from all of the main attractions. Beautiful and clean hotel and room. Complimentary happy hour and breakfast, both delicious! We plan to come back with friends and family in the future.

By on Aug 27, 2021

Review comment responded on Aug 31, 2021

Thank you for the great review of the Hotel! We are humbled by your compliments and are ecstatic to hear about your wonderful stay with us! We look forward to hosting you again when your travels bring you to San Antonio!

2
Family

The rooms are old, I had to remind room service multiple times to clean our room and replace our towels. We had to drag the pullout bed from in front of the tv stand because it would bum into it. Otherwise, the pullout bed would only pull out half way. The valet parking was a joke as we would wait 20-30 minutes to get our car which was annoying seeing how our vacation was already short.

By on Aug 21, 2021

Review comment responded on Aug 23, 2021

Thank you for taking the time to rate your experience, we're sorry to hear that you were not fully satisfied with your stay with us. We strive to provide an excellent experience in every aspect of the guest stay and it seems that we fell short! We hope you will return and give us the opportunity to provide you with the wonderful experience that our Embassy Suites guest rave about!

5
Friends

Nice facility

By on Aug 17, 2021

Review comment responded on Aug 20, 2021

Thank you for your business! We look forward to hosting you again in the future!

Embassy Suites San Antonio Riverwalk-Downtown

125 E Houston St, San Antonio, TX 78205
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