Staff needs to be courteous. If the property does not have facilities like room service daily or parking is limited, no need to be rude or rush the guests
Very run down place Rooms/bathroom stink
There is no parking on site and the daily charge is a rip off. This should be included in the room rate so that price comparisons are accurate. Otherwise, nice hotel in a decent location, but not that great a value for the money.
This hotel is so convenient. Just a short walk to the river walk and all the area activities.
Everything was great. The staff was so friendly and the free breakfast was so good.
The location is second to none in the easy access to the Riverwalk along with the facilities themselves made it a great stay!
The pool was small and they needed a bigger gym. People were always in the gym and they only had one treadmill, one elliptical, and one bike.
Great location great price
The shower was severely dirty, the sink water never came out cold only hot, and the carpet was filthy. Our room had loud plumbing noises through the wall.
The closeness to the river walk and the manager was friendly. Check in is at four, we arrived at six and our room was not ready. We had to wait an hour until it was ready. We also chose this hotel for the hot breakfast, and due to covid it was a grab and go. Like a cereal bar, hard boiled egg, and pastry. I know COVID times but that was disappointing. The room smelled sour and the shower was moldy on the door. There was also black/dirty hand prints on the attic access.
Being able to sit at the dining table areas and look out over the river was nice. Being centrally located was nice. The front desk attendant at check in was extremely rude when asked questions. Every morning they ran out of the cold breakfast items offered and were very matter of fact about it. The valet parking at the front door was a complete disaster. Not enough space to pull up and unload or load up your car and the attendants there did not know how to run the system out there. The ones who worked the valet area in the evenings were extremely rude as well.
Steps away from the Riverwalk, very big room and cheap. Couple small stains on bed sheets, bumped into one roach.
Convenient to the Riverwalk and several downtown venues within walking distance. The only inconvenient thing was the valet parking. The valet service was good, it's just I prefer to park my own car and that is not an option.
Valet parking very convenient It was also close to everything. We could walk to most everything especially for going to the river walk, Majestic, and Aztec Theatres. The rooms were large and the kitchenette was a bonus. I would definitely recommend this property.
Clean, friendly, breakfast was good, close to everything.
The location was great for the money. The staff was very, very accommodating and extremely nice. Our whole vacation was extremely high class. I would highly recommend this hotel to anyone.
Located in Downtown San Antonio, Homewood Suites by Hilton San Antonio Riverwalk/Downtown is adjacent to River Walk and within a 10-minute walk of other popular attractions like Shops at Rivercenter. This 3-star aparthotel has 146 rooms and welcomes guests with free breakfast, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.
Each apartment is shared and features a kitchen and space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 43-inch flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a sofa bed, a coffee maker, and a ceiling fan. Housekeeping is available once per stay.
Guests of Homewood Suites by Hilton San Antonio Riverwalk/Downtown have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 40 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Staff needs to be courteous. If the property does not have facilities like room service daily or parking is limited, no need to be rude or rush the guests
Very run down place Rooms/bathroom stink
Haello Rechal and thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you did not have an amazing experience. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
There is no parking on site and the daily charge is a rip off. This should be included in the room rate so that price comparisons are accurate. Otherwise, nice hotel in a decent location, but not that great a value for the money.
Hello Richard and thank you for taking the time to share this feedback regarding your experience with our hotel. As with most downtown hotels, we only offer valet parking for a fee. We have done many studies to make sure our rates are in line with other properties offering this service. The great thing about parking with us is, you are only charge one amount per day. The parking garages in the area charge every time you come and go. We appreciate your business and hope to welcome you back in the future.
This hotel is so convenient. Just a short walk to the river walk and all the area activities.
Thanks so much Melissa. We truly appreciate your business and can't wait to welcome you back next time you are in town.
Everything was great. The staff was so friendly and the free breakfast was so good.
Hello Michelle and thank you so much for taking the time to share your experience with our hotel. Your feedback is critical to our success. We are pleased to hear you had an excellent experience and we look forward to welcoming you back in the near future.
The location is second to none in the easy access to the Riverwalk along with the facilities themselves made it a great stay!
Hello Joseph and thank you so much for taking the time to share your experience with our hotel. Your feedback is critical to our success. We are pleased to hear you had an excellent experience and we look forward to welcoming you back in the near future.
The pool was small and they needed a bigger gym. People were always in the gym and they only had one treadmill, one elliptical, and one bike.
Thank you for the feeback Jennifer. We will take your comments under consideration and make changes where we can. Thank you for staying with us and we hope to welcome you back very soon.
Great location great price
Thanks for the kind words Joshua. We hope to welcome you back next time you are in town.
Hello Shoaib and thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you did not have an amazing experience. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.