This place has no good service be aware phone doesnt connect to front desk. Stay 2 nights and they havent made bed or get us more towels. We requested twice in the morning after 2 hrs I gave up. If your looking to only sleep this place is fine otherwise be aware..
Unique property; rooms a little run down. Crack in tub, no working coffee in room. Staff was great; couldn’t do enough for you! Valet service very good too. Convenient location to everything.
When we showed up at the property at 12:30 at night, we were given keys to a room on the 3rd floor that wasnt cleaned. And i dont mean a little dirty, im talking bedding on the floor, a banana peel right on the shelf, and garbages full...it hadnt been cleaned. Staff fixed it, service was good, breakfast amazing
The area is seedy. A $90.00 booking via Orbitz cost $160.00 in final total. The coffee and juices were watered down. Several doors have been opened with a screw driver and are no longer secure. Run down. The people are fantastic but I didn't feel safe in the area.
Close to Riverwalk and close to a lot of restaurants near town
This former jail is a clean practical hotel located close to the Riverwalk which makes it convenient to most of the downtown attractions. There is required valet parking, but the price of that and the price of the room are still less than most other hotels in the area. A nice room at a good price. They are in the process of remodeling the rooms.
They would not let me check in.they would not let me check in.
Not clean, lobby / break-fasr area is not spacious.
Staff was pleasant, but I would NEVER have stayed there if I’d known that I’d b forced to valet park at a cost of $18 for the night. There is NO parking available & lots of street construction around the area, very difficult getting even to the front of the place. I wouldn’t have stayed there either if I’d known how old the hotel is, & that it was a jail back in the 1800’s. I know it’s on the historic register, but it’s not for me. I won’t stay there again.
The room was very nice. Clean and everything working. The room had a unpleasant order, but we call office and someone came to spray the room. I had to call office again to ask for extra bath towels, there was only one and we were 2 persons in room. They brought us 2 bath towels. I did not like that we had to pay an extra 15.00 per day valet service plus tax. We only use it at arrival and when we left. I was not aware of this extra cost.
When we arrived there was no staff at counter. They were running around hotel helping other guests with needs. We waited for them to help another guest try to find a room. They sent them to a room not once but twice that was occupied. Our room did not get cleaned twice because of mix ups. Our remote did not work our room phone did not work. Our ref was so noisy I unplugged it. My room keys did not work three days in a row when we got back at night. I was constantly going back to desk for one issue or another an most times thee were other guests there also with issues. I did not use the pool area because it was very small. The breakfast was very good and the staff at lobby and desk very friendly. Would probably not stay there again
Regardless of the location (some homeless people, construction outside), the room we were in was quiet and we had three good night sleep. The riverwalk was within walking distance and so were the other places of interest (cathedral of San Fernando, historic market square, shopping centers, etc.). The check-in was easy. The hotel staff were friendly and helpful. There was renovation going on at the breakfast area so tables were limited. However, the staff solved the problem by turning one of the rooms into a temporary area for breakfast. Breakfast consisted of the usual. The hallways of the hotel looked a little run down. The rooms were renovated and had all the amenities like most typical Holiday Inn Express hotels except a safe.
The hotel overall is great! Friendly staff, clean rooms, and great breakfast. However, you can either pay $15 for valet parking and wait on them to retrieve yours and others vehicles (2 blocks away). OR find your own place to park away from the hotel of course. The valet parking was not THAT bad other than the day we were checking out there was 4 other couples waiting outside for 1 valet attendant to run back and fourth retrieving the vehicles. Since he was the only one working he asked my husband to walk with him so we could get our car and he ( valet attendant) could retrieve another couples car.
Comfortable hotel close to the courthouse. Great value. This was my second stay. My one complaint is that parking has changed from convenient, on site self-park to mandatory off site valet parking for $16.
Super quiet room and very comfy and clean bedding, nice breakfast and friendly staff made our stay homey and enjoyable. Learning the history of the hotel makes the place even more remarkable. We sure will come back here.
Room was clean but at one point toilet did not flush (given new room), bathroom light didn't work, no tv remote in room and fridge and micro didn't work. Staff the Best, esp breakfast lady...awesome!
Frustrated by the lack of obvious parking - poor signage.
Located in Downtown San Antonio, Holiday Inn Express San Antonio N-Riverwalk Area, an IHG Hotel is within a 5-minute walk of Market Square and within 15 minutes of other popular attractions like River Walk. This 82-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour fitness center.
Free buffet breakfast is offered each morning.
Holiday Inn Express San Antonio N-Riverwalk Area, an IHG Hotel's 82 rooms provide sofa beds, microwaves, and refrigerators. LCD TVs come with cable channels and video-game consoles, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also available.
At Holiday Inn Express San Antonio N-Riverwalk Area, an IHG Hotel, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Valet parking is available for USD 17.00 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
This place has no good service be aware phone doesnt connect to front desk. Stay 2 nights and they havent made bed or get us more towels. We requested twice in the morning after 2 hrs I gave up. If your looking to only sleep this place is fine otherwise be aware..
Unique property; rooms a little run down. Crack in tub, no working coffee in room. Staff was great; couldn’t do enough for you! Valet service very good too. Convenient location to everything.
Dear Anonymous I am pleased to hear of your great experience at out hotel! I will share your compliments with the departments in our hotel so we can celebrate our success. We look forward to serving you again in the future. Best, Rico Gomez General Manager
When we showed up at the property at 12:30 at night, we were given keys to a room on the 3rd floor that wasnt cleaned. And i dont mean a little dirty, im talking bedding on the floor, a banana peel right on the shelf, and garbages full...it hadnt been cleaned. Staff fixed it, service was good, breakfast amazing
Dear Anonymous Thank you for taking the time to share your experience at our hotel with us. We are constantly looking for ways to improve our customer experience. I will take your feedback and share with the departments in our hotel so that we can learn from your experience and find ways to improve. Best, Rico Gomez General Manager
The area is seedy. A $90.00 booking via Orbitz cost $160.00 in final total. The coffee and juices were watered down. Several doors have been opened with a screw driver and are no longer secure. Run down. The people are fantastic but I didn't feel safe in the area.
Dear Anonymous Thank you for taking the time to share your experience at our hotel with us. We are constantly looking for ways to improve our customer experience. I will take your feedback and share with the departments in our hotel so that we can learn from your experience and find ways to improve. Best, Rico Gomez General Manager
Close to Riverwalk and close to a lot of restaurants near town
It is our pleasure to sere you as a guest. Excited to know you were able to enjoy our wonderful restaurants.
Thank you for reviewing our hotel, we see by your rating you did not enjoy your stay. Please reach out to us so we can discuss the details and work to improve our performance.
This former jail is a clean practical hotel located close to the Riverwalk which makes it convenient to most of the downtown attractions. There is required valet parking, but the price of that and the price of the room are still less than most other hotels in the area. A nice room at a good price. They are in the process of remodeling the rooms.
It is great to hear you had a welcoming visit with us. I am glad to know you were able to venture our in our beautiful city. Thank you for your feedback, we will share it with our staff. Thank you.
They would not let me check in.they would not let me check in.
Thank you for bringing this to our attention. We apologize for the challenge you faced at check in, as that is not our normal standard. We will share your feedback with our staff and make the necessary changes.
Dear Cb, I am pleased to hear of your great experience at out hotel! I will share your compliments with the departments in our hotel so we can celebrate our success. We look forward to serving you again in the future. Best, Rico Gomez General Manager