Standard Room
from $100
Holiday Inn Express San Antonio N-Riverwalk Area
2.5 out of 5.0
3.5
out of 5
Average Guest Review
See all 26 reviews
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Recent guest reviews
When we arrived there was no staff at counter. They were running around hotel helping other guests with needs. We waited for them to help another guest try to find a room. They sent them to a room not once but twice that was occupied. Our room did not get cleaned twice because of mix ups. Our remote did not work our room phone did not work. Our ref was so noisy I unplugged it. My room keys did not work three days in a row when we got back at night. I was constantly going back to desk for one issue or another an most times thee were other guests there also with issues. I did not use the pool area because it was very small. The breakfast was very good and the staff at lobby and desk very friendly. Would probably not stay there again
Regardless of the location (some homeless people, construction outside), the room we were in was quiet and we had three good night sleep. The riverwalk was within walking distance and so were the other places of interest (cathedral of San Fernando, historic market square, shopping centers, etc.). The check-in was easy. The hotel staff were friendly and helpful. There was renovation going on at the breakfast area so tables were limited. However, the staff solved the problem by turning one of the rooms into a temporary area for breakfast. Breakfast consisted of the usual. The hallways of the hotel looked a little run down. The rooms were renovated and had all the amenities like most typical Holiday Inn Express hotels except a safe.
The hotel overall is great! Friendly staff, clean rooms, and great breakfast. However, you can either pay $15 for valet parking and wait on them to retrieve yours and others vehicles (2 blocks away). OR find your own place to park away from the hotel of course. The valet parking was not THAT bad other than the day we were checking out there was 4 other couples waiting outside for 1 valet attendant to run back and fourth retrieving the vehicles. Since he was the only one working he asked my husband to walk with him so we could get our car and he ( valet attendant) could retrieve another couples car.
Comfortable hotel close to the courthouse. Great value. This was my second stay. My one complaint is that parking has changed from convenient, on site self-park to mandatory off site valet parking for $16.
Super quiet room and very comfy and clean bedding, nice breakfast and friendly staff made our stay homey and enjoyable. Learning the history of the hotel makes the place even more remarkable. We sure will come back here.
Room was clean but at one point toilet did not flush (given new room), bathroom light didn't work, no tv remote in room and fridge and micro didn't work. Staff the Best, esp breakfast lady...awesome!
Frustrated by the lack of obvious parking - poor signage.
Good hotel... Friendly staff... Only bad thing was the parking!
The staff was super friendly. Attending a concert had a great time then had a good night's sleep!
Mi estancia fue agradable y cumplió con mis expectativas.
The Riverwalk location in San Antiono is fantastic. Great way for a little down time in a business trip.
Hotel was very clean and staff was very helpful. The only thing I did not care for was having to pay to park with the hotel, other then that was a great visit. Would stay here again.
Great walking distance. Bad Experience, elevator broken had to use stairs. walls in room dirty. staff rude. lights in restroom would go out. no control over hotel, they had to call police.
Location close enough to walk downtown. Room was clean and spacious. Staff was friendly and accommidating.
At first, I was a little annoyed that I had to wait ten minutes to check in because no one was at the desk. Apparently the only attendant had to go fix the a/c in another room. However, once I was finally checked in and I saw the room, I was quickly over it. The room was huge, and I thought it was a great deal for the amount I paid. Even though the room was huge, it was really cozy and comfortable. The continental breakfast was good. I was also impressed by the fact that the person at the front desk accompanied me to my car to make sure I was safe when I went to put my parking validation card in my car late at night. The one hangup I experienced would not keep me from staying here again. I think it was a great deal in order to be staying within walking distance of the Riverwalk.
Overall, our experience at the HI Express was pleasant. We called and requested an early check in - the hotel was very accommodating and allowed us to arrive 3 hours early. We also requested a late check out, and again the staff was fully accommodating, allowing us to check out 2 hours later than normal. They then held our bags while we roamed the city. Slightly annoying however, though we are entirely grateful for the hotel's availability, we were assigned a room that upon entry, was not actually ready (beds unmade, etc). And then the following morning, room service stopped by twice because they were not aware we were staying later. I would absolutely stay at this hotel again. It was worth our patience and we couldn't have asked for more flexible people. Additionally, for the price and location, this place was as good as it gets. We were smack in between of the Riverwalk/Downtown and the Marketplace.
Good clean room. The hotel is a renovated Bexar Couny Jail which was built in 1887. Renovation was done in the 60's I believe. Good service. Reasanably priced. Good location to down town San Antonio.
Simply put, AWFUL! We came back to find our van broken into. It took the staff overnight and several hours to locate a vacuum to clean up the glass. I still don't know the status of our bill. The pool and hot tub were closed. We had to pay 10 dollars to park and then get our vehicle broken into.
Went to a graduation at lackland, hung at the riverwalk had a good time. would stay there again.
hotel staff was very helpful and pleasant
Hotel highlights
- Walking distance to River Walk and Alamo
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Outdoor pool
Holiday Inn Express San Antonio N-Riverwalk Area places you in Downtown San Antonio, within a leisurely stroll of popular sights such as River Walk and Alamo. This hotel has 82 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. Located centrally in San Antonio, it's also close to Shops at Rivercenter and Tower of the Americas.
Dining
Start your day off right with a free hot/cold buffet breakfast offered each morning.
Rooms
The 82 rooms are air-conditioned and have an array of amenities, including sofa beds, microwaves, and refrigerators. LCD TVs come with cable channels and video-game consoles, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free weekday newspapers, and free local calls.
Property features
Guests of Holiday Inn Express San Antonio N-Riverwalk Area have access to an outdoor pool, a 24-hour fitness center, and a spa tub. Valet parking is available for USD 15.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
Guest reviews for Holiday Inn Express San Antonio N-Riverwalk Area
not enough help
Everyone
When we arrived there was no staff at counter. They were running around hotel helping other guests with needs. We waited for them to help another guest try to find a room. They sent them to a room not once but twice that was occupied. Our room did not get cleaned twice because of mix ups. Our remote did not work our room phone did not work. Our ref was so noisy I unplugged it. My room keys did not work three days in a row when we got back at night. I was constantly going back to desk for one issue or another an most times thee were other guests there also with issues. I did not use the pool area because it was very small. The breakfast was very good and the staff at lobby and desk very friendly. Would probably not stay there again
3 nights in the "jailhouse"
Everyone
Regardless of the location (some homeless people, construction outside), the room we were in was quiet and we had three good night sleep. The riverwalk was within walking distance and so were the other places of interest (cathedral of San Fernando, historic market square, shopping centers, etc.). The check-in was easy. The hotel staff were friendly and helpful. There was renovation going on at the breakfast area so tables were limited. However, the staff solved the problem by turning one of the rooms into a temporary area for breakfast. Breakfast consisted of the usual. The hallways of the hotel looked a little run down. The rooms were renovated and had all the amenities like most typical Holiday Inn Express hotels except a safe.
Review comment
Sam responded on May 26, 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sam
nice hotel, not so much on valet parking....
Everyone
The hotel overall is great! Friendly staff, clean rooms, and great breakfast. However, you can either pay $15 for valet parking and wait on them to retrieve yours and others vehicles (2 blocks away). OR find your own place to park away from the hotel of course. The valet parking was not THAT bad other than the day we were checking out there was 4 other couples waiting outside for 1 valet attendant to run back and fourth retrieving the vehicles. Since he was the only one working he asked my husband to walk with him so we could get our car and he ( valet attendant) could retrieve another couples car.
comfortable hotel, close to courthouse
Everyone
Comfortable hotel close to the courthouse. Great value. This was my second stay. My one complaint is that parking has changed from convenient, on site self-park to mandatory off site valet parking for $16.
Review comment
GM responded on Dec 23, 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, A. Julian M. General Manager
down town location, very quiet surrounding
Everyone
Super quiet room and very comfy and clean bedding, nice breakfast and friendly staff made our stay homey and enjoyable. Learning the history of the hotel makes the place even more remarkable. We sure will come back here.
Review comment
GM responded on Dec 20, 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, A. Julian M. General Manager
awesome staff; room lacking
Everyone
Room was clean but at one point toilet did not flush (given new room), bathroom light didn't work, no tv remote in room and fridge and micro didn't work. Staff the Best, esp breakfast lady...awesome!
Review comment
GM responded on Dec 23, 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.And, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We hope you will visit us again. Sincerely, A. Julian M. General Manager
good location
Everyone
Frustrated by the lack of obvious parking - poor signage.
Review comment
GM responded on Sep 26, 2016
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, A. Julian M. General Manager
Everyone
Good hotel... Friendly staff... Only bad thing was the parking!
Review comment
A.Julian Murillo responded on Sep 11, 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, A. Julian M. General Manager
great location!
Everyone
The staff was super friendly. Attending a concert had a great time then had a good night's sleep!
Review comment
gene responded on Apr 14, 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Gene Ramirez
business in san antonio
BusinessTravelers
The Riverwalk location in San Antiono is fantastic. Great way for a little down time in a business trip.
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, A. Julian M