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Recent guest reviews

We enjoyed how easy it was to walk around the area and how central it was in downtown San Antonio. Our room's bathroom tub, had two hairs in it when we got there. At night, the room was super cold even though we turned off the air conditioner. It was really loud at night (though it was because we were close to the elevator on the fourth floor). My mom also stayed next to us and reported that while her room was nice, she woke up with a bug bite on her finger. We are not sure we would stay there again, as it was more expensive than the hotel we stayed at before in SA. The staff was really nice though and the food (via room service) was really good.

Great spa services, pool is a little small when busy but when not is perfect. Everyone we encountered was very friendly and helpful. For always being busy, it was very quiet and relaxing in the room. No balcony, just a Riverview, but if you sit outside you may catch a proposal or wedding as we did since "marriage island" is immediately outside of the hotel restaurant patio!

Nice and friendly staff

I never got to see the property. Needed to change dates but was not allowed. I will not book this property again and will not book with Orbitz again. I also had travel insurance but obviously that was a waste of money as well.

Beautiful place

The public areas are beautiful and the scent that is in the ventilation is very pleasing.

Excellent hotel*****

Our family loved the stay here. Quiet area, extremely nice staff and kids loved the pool! So happy we choose this hotel. We will book for sure in the future!

Beautiful location and beautiful decor.

I loved the property and the service was excellent. I will deff stay here again! Convenient to everything and very clean and excellent food!

Well designed rooms with modern, local character. Feels like San Antonio.

Location and cleanliness excellent.

I loved the location because it was quiet and not a lot of people even on the riverwalk. The staff was great and I was very please with everything. I would certainly go back on my next visit to San Antonio.

The staff was great but the beds in the room were uncomfortable and the room had a dirty smell. You expect a hotel at this price to be very clean and comfortable.

It is a beautiful property

Location is great, room is very comfortable, could use some updates. Ambler Bar is great, could stay open later. Restaurant is just okay, better food to be found on river walk.

Third time staying here the staff is very friendly. The problem is that bathrooms. The shower was missing the piece that you lift to turn the shower on. I called when I discovered it around 9:30 pm. They said they would have someone come the next morning at 10 am but they never did. We had to shower with next to no water pressure the whole time we were there. Very disappointing.

W Market Street San Antonio TX

Hotel highlights

  • Walking distance to River Walk and Alamo
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Downtown San Antonio, Hotel Contessa is adjacent to River Walk and within a 10-minute walk of other popular attractions like Alamo. This 4-star hotel welcomes guests with 265 rooms and conveniences like a full-service spa, an outdoor pool, and a 24-hour gym.


Dining

In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a bar. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to noon.


Rooms

Guests can expect 37-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sitting areas, refrigerators, and coffee makers. Housekeeping is available on request.


Property features

At Hotel Contessa, guests enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is offered for USD 45.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this spa hotel include a rooftop terrace, a conference center, and a 24-hour business center.

Room options

Suite, 1 King Bed, Non Smoking, River View (Corner)

1 King Bed | Sleeps 3

Suite, 1 King Bed, Accessible, Non Smoking (City View)

1 King Bed | Sleeps 3

Suite, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Suite, 2 Double Beds, Accessible, Non Smoking (City View)

2 Double Beds | Sleeps 4

Guest reviews for Hotel Contessa

Everyone (37) Couples (21) Family (34)
3
Family Family with small children

We enjoyed how easy it was to walk around the area and how central it was in downtown San Antonio. Our room's bathroom tub, had two hairs in it when we got there. At night, the room was super cold even though we turned off the air conditioner. It was really loud at night (though it was because we were close to the elevator on the fourth floor). My mom also stayed next to us and reported that while her room was nice, she woke up with a bug bite on her finger. We are not sure we would stay there again, as it was more expensive than the hotel we stayed at before in SA. The staff was really nice though and the food (via room service) was really good.

By on Sep 26, 2022

Review comment responded on Sep 26, 2022

Thank you for taking the time to share your honest feedback. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience guests have come to expect. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. On a more positive note, we are glad to know that you enjoyed other aspects of your stay. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

5
Family Partner Couples Friends

Great spa services, pool is a little small when busy but when not is perfect. Everyone we encountered was very friendly and helpful. For always being busy, it was very quiet and relaxing in the room. No balcony, just a Riverview, but if you sit outside you may catch a proposal or wedding as we did since "marriage island" is immediately outside of the hotel restaurant patio!

By on Jun 21, 2022

Review comment responded on Jun 22, 2022

We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

5
Family with small children

Nice and friendly staff

By on Jun 1, 2022

Review comment responded on Jun 13, 2022

Thank you for sharing your positive experience with us and with your fellow travelers! I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

1
Partner Couples

I never got to see the property. Needed to change dates but was not allowed. I will not book this property again and will not book with Orbitz again. I also had travel insurance but obviously that was a waste of money as well.

By on May 24, 2022

Review comment responded on Jun 13, 2022

Thank you for taking the time to share your thoughts with us. Please accept our sincerest apologies for the poor first impression; you should not have had to experience this hassle. We hope you will consider staying with us in the future.

5
Everyone

Beautiful place

By on May 21, 2022

Review comment responded on Jun 10, 2022

Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4
Family

The public areas are beautiful and the scent that is in the ventilation is very pleasing.

By on Apr 25, 2022

Review comment responded on Apr 25, 2022

Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

5
Partner Couples

Excellent hotel*****

By on Apr 7, 2022

Review comment responded on Apr 8, 2022

We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

5
Family

Our family loved the stay here. Quiet area, extremely nice staff and kids loved the pool! So happy we choose this hotel. We will book for sure in the future!

By on Mar 26, 2022

Review comment responded on Mar 30, 2022

Thank you for sharing your positive experience with us and with your fellow travelers! I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

5
Partner Couples

Beautiful location and beautiful decor.

By on Mar 17, 2022

Review comment responded on Mar 22, 2022

Thank you for taking the time to review our hotel. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

5
Friends

I loved the property and the service was excellent. I will deff stay here again! Convenient to everything and very clean and excellent food!

By on Mar 7, 2022

Review comment responded on Mar 8, 2022

It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

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