This property was an excellent choice. We will definitely make this our go-to spot when we visit San Antonio
After sleeping there two nights we noticed that beneath the blanket at the foot of the bed were filthy stains and tons of dog hairs. It was obvious that the comforter had not been washed for a long while. We spoke to the front desk about our concerns and she promised to send someone up. They never came so we left.
My husband sent me here for a Mother’s Day getaway and I felt like a queen from the time I arrived. It was so nice to see a fitness center with equipment and weights, the egg white frittata I had for breakfast was absolutely delicious, and my feel tissue massage was the best I’ve ever had. The only downfall was no microwave in the room. I can’t wait to come back!
Nice, spacious rooms.
We had a wonderful stay at the Contessa when I was in San Antonio for a work Conference
Room was big. Bar and Restaurant was excellent service.
Hotel was beautiful. Access to the riverwalk was great.
This hotel is at an excellent location, right at the Riverwalk! Few minutes walk to the main restaurants and river cruise. We loved the rooms and the hotel staff is very friendly. You can have breakfast at the restaurant located in the lobby, although the service is a bit slow. The food is good.
Front desk staff excellent. However, we had to ask to get room cleaned and no one answered any of their phones. Room sofa had tears and spots. Overall, the value for what we paid was poor.
Requested car pull up by valet through front desk. It wasn’t passed through so I had to wait for it.
We enjoyed how easy it was to walk around the area and how central it was in downtown San Antonio. Our room's bathroom tub, had two hairs in it when we got there. At night, the room was super cold even though we turned off the air conditioner. It was really loud at night (though it was because we were close to the elevator on the fourth floor). My mom also stayed next to us and reported that while her room was nice, she woke up with a bug bite on her finger. We are not sure we would stay there again, as it was more expensive than the hotel we stayed at before in SA. The staff was really nice though and the food (via room service) was really good.
Very poor communication and follow up from the front desk. Hotel room needed work for example the shower handle came off.
Great spa services, pool is a little small when busy but when not is perfect. Everyone we encountered was very friendly and helpful. For always being busy, it was very quiet and relaxing in the room. No balcony, just a Riverview, but if you sit outside you may catch a proposal or wedding as we did since "marriage island" is immediately outside of the hotel restaurant patio!
Nice and friendly staff
I never got to see the property. Needed to change dates but was not allowed. I will not book this property again and will not book with Orbitz again. I also had travel insurance but obviously that was a waste of money as well.
Beautiful place
Located in Downtown San Antonio, Hotel Contessa is within a 10-minute walk of popular sights such as Henry B. González Convention Center and Alamo. This 4-star hotel welcomes guests with 265 rooms and conveniences like a full-service spa, an outdoor pool, and a 24-hour gym.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.
Guests can expect 37-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sofa beds, sitting areas, and refrigerators. Housekeeping is available on request.
At Hotel Contessa, guests enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is offered for USD 49 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this spa hotel include a rooftop terrace, a spa tub, and meeting rooms.
This property was an excellent choice. We will definitely make this our go-to spot when we visit San Antonio
After sleeping there two nights we noticed that beneath the blanket at the foot of the bed were filthy stains and tons of dog hairs. It was obvious that the comforter had not been washed for a long while. We spoke to the front desk about our concerns and she promised to send someone up. They never came so we left.
My husband sent me here for a Mother’s Day getaway and I felt like a queen from the time I arrived. It was so nice to see a fitness center with equipment and weights, the egg white frittata I had for breakfast was absolutely delicious, and my feel tissue massage was the best I’ve ever had. The only downfall was no microwave in the room. I can’t wait to come back!
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!
Nice, spacious rooms.
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!
We had a wonderful stay at the Contessa when I was in San Antonio for a work Conference
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.
Room was big. Bar and Restaurant was excellent service.
Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.
Hotel was beautiful. Access to the riverwalk was great.
Thank you so much for your wonderful rating! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!
This hotel is at an excellent location, right at the Riverwalk! Few minutes walk to the main restaurants and river cruise. We loved the rooms and the hotel staff is very friendly. You can have breakfast at the restaurant located in the lobby, although the service is a bit slow. The food is good.
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the not-too-distant future!
Front desk staff excellent. However, we had to ask to get room cleaned and no one answered any of their phones. Room sofa had tears and spots. Overall, the value for what we paid was poor.
Thank you for your honest feedback. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. We hope that you will give us another try and let us prove this to you during your next visit.
We’re delighted to hear that we went above and beyond in providing you with the best experience possible! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!