Room, 2 Double Beds, Accessible, Non Smoking
from $98
DoubleTree by Hilton San Antonio Downtown
3.5 out of 5.0
3.3
out of 5
Average Guest Review
See all 91 reviews
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Recent guest reviews
Staff were very friendly. The hotel is old but is well kept and clean. Water pressure in restroom was good, swimming pool was nice also. Over all it was a very plesant stay for the price. I will recomend this hotel.
Great location. Very close to everything any one would want. Staff was very nice and helpful.
The bed slept great, we woke up feeling rested. The only thing that would have made the stay better is if the room had a microwave and refrigerator.
We had reservation for motel8,and the hotel was disgusting...anyway,long history....I would love to stay there again...thanks
The front desk and waiters, shuttle staff were great but housekeeping did not clean our room and the coffee maker was filthy.
Eveything was fine. I will be back. It's an older Hilton, but it's kept up well& the price was great. Less tjan a mile from River Walk.
Bathroom shower style floods the bathroom due to bad design. Spoke to Hotel manager to request full refund due to the flooding that occurred at 1:30am and had a cleanup person finish at around 2am! Didn't sleep well due to the inconvenience of having to wait for room to be cleaned up. I spoke to the Hotel Manager (Adrian?) and expected to get full refund but did not because he apparently felt that it flooded because I was given a handicap room. Wow! Really?? I am still requesting for a full refund and hope someone can assisted me.
Great location. They have a shuttle that goes to the Riverwalk. The bar/restaurant is the amazing and the service is great. Amanda does a fantastic job!
We had a good experience, checking in, stay and checking out. Staff was very friendly and helpful
Super nice..... Walking distance from the Market Squae
got there to find out we have to pay $15 a night for parking! plus you have to pay for WIFI! close to the riverwalk and everything you want to be close to but their pool is small and I ended up leaving my daughter's ipad after I check out I was only 20 min away I called to see if they found it and they lied to me and said no, after I had already tracked it there with the app. Once I let them know someone there is lying they got upset and suddenly found my daighter's ipad.
When I visit San Antonio I have to stay here. Its a comfortable stay.
Hotel was probably great 10 years ago. Really time for an update. The room has become shabby--compared to other hotels that cater to the business traveler. I wouldn't say the room was unclean, but the shower fixtures were water spotted (bad) and there was hair in the tub.
Walking distance from market square... Great staff
The hotel was chosen for luxury. I was disappointed. The mattress was old, the room and restroom small. Had I not received the "free" breakfast it wouldn't had been worth the price. I stayed at La Quinta Inn in Mercedes, Tx the previous night, this hotel was nicer, roomier, cleaner and although not "as elegant" per se, it was worth the price of your hotel more than what we paid for theirs.
Had a great experience at this hotel. Close to downtown and the university.
Horrible front desk staff!!! Really short, no information about the hotel when we first checked in.It was a basic here is your Key and room number I had to call down after the initial check in and ask questions regarding the Wi-Fi ,pool and bar etc. We didn't even know about the shuttle to the river walk until over hearing it from another guest. Rooms not up to date very old. Dirty not cleaned properly look as if they were rushed cleaned. Missing closet door, missing paint, dirty curtains, walls and chair. Towels didn't look crisp white or neat thrown in sloppy. Just not up to par to be a "Double Tree!!!! Very disappointed in the rooms and staff. We drove way from Dallas to San Antonio for our daughters' 10 birthday get a way and end up very displeased in the hotel.
Staff is very friendly. Shuttle service is very convenient. Will definitely stay here again.
No breakfast you have to pay $15 to park and if you need to park your car at a later time good luck , the parking garage is usually filled by 11:00 pm otherwise hotel decent to visit downtown
We paid $108 per night, so the price was right for Memorial Day weekend! I booked this hotel because it said there was a heated pool, which there isn't, so that was disappointing for the kids. Staff was great and requests were fulfilled very fast! I do wish the rooms had a mini fridge. They double charged me for parking. I left a voicemail with the GM and hope it will be fixed ASAP. Oh yea, parking is $10 per night, so make sure to budget for that. They have a great shuttle van that was fast and responsive. I would say the hotel is overall a 3. If it wasn't for the staff and cost it would be a 2.
Guest reviews for DoubleTree by Hilton San Antonio Downtown
Everyone
Staff were very friendly. The hotel is old but is well kept and clean. Water pressure in restroom was good, swimming pool was nice also. Over all it was a very plesant stay for the price. I will recomend this hotel.
walking distance to downtown san antonio.
Everyone
Great location. Very close to everything any one would want. Staff was very nice and helpful.
bed
Everyone
The bed slept great, we woke up feeling rested. The only thing that would have made the stay better is if the room had a microwave and refrigerator.
wonderful
Everyone
We had reservation for motel8,and the hotel was disgusting...anyway,long history....I would love to stay there again...thanks
disappointing
Everyone
The front desk and waiters, shuttle staff were great but housekeeping did not clean our room and the coffee maker was filthy.
an older hilton, but it's kept up well.
Everyone
Eveything was fine. I will be back. It's an older Hilton, but it's kept up well& the price was great. Less tjan a mile from River Walk.
bathroom shower style floods the bathroom.
Everyone
Bathroom shower style floods the bathroom due to bad design. Spoke to Hotel manager to request full refund due to the flooding that occurred at 1:30am and had a cleanup person finish at around 2am! Didn't sleep well due to the inconvenience of having to wait for room to be cleaned up. I spoke to the Hotel Manager (Adrian?) and expected to get full refund but did not because he apparently felt that it flooded because I was given a handicap room. Wow! Really?? I am still requesting for a full refund and hope someone can assisted me.
nice location
Everyone
Great location. They have a shuttle that goes to the Riverwalk. The bar/restaurant is the amazing and the service is great. Amanda does a fantastic job!
nice hotel near market square with eating places
Everyone
We had a good experience, checking in, stay and checking out. Staff was very friendly and helpful
i reecomend
Everyone
Super nice..... Walking distance from the Market Squae
Review comment
Adina Goldberg -Guest ambassador\HHonors champion responded on Aug 17, 2016
Dear Guest, Thank you for taking the time to complete our survey regarding your recent stay with us , i truly appreciate your feedback. I am delighted we were able to provide you with the perfect stay you truly deserve . I look forward to hosting you again in the near future. If you need any assistance with your future reservations , i am at your service. Have a wonderful week!
Dear Margaret , Thank you for taking the time to comment about your recent stay with us , i appreciate it. I am so happy we were able to provide you with the perfect check in and out , and gave you perfect costumer service. I look forward to hosting you again in the near future. Have a lovely day!