The atmosphere was great. The staff is awesome. But they can work on housekeeping. When i went down stairs to tell them what i needed done they left me a bag of towels near the door. They didn't even do the trash. But other then that the hotel was nice.
The room smelled like Lysol . Disinfect were used throughout .
Absolutely no complaints everything was great!! Our room was comfortable and had a great atmosphere. The restaurant and Starbucks that was inside our hotel was a plus l.
While staying here I called the front desk to let them know my room #237 stunk. It had a mold, sewage smell. The maintenance man cam up 40 minutes later to say he didn’t smell a thing. & couldn’t fix anything if he couldn’t smell what me and my mother smelled. I then said okay fine leave the room but please send up towels so we can shower. We never got towels that night. Woke up in the morning and tried to shower for church. When showering the drain in the shower would not drain. The room had a accessible shower so water was everywhere. When we called the front desk they sent maintenance. Thank goodness it was a different man from the night before. He came up to vacuum up water and clear the drain. It was vacuuming up feces. The smell was horrible and all the clothes in the bathroom were covered. I called downstairs wondering why nobody had tried to check on how we were doing. Luxury hotel right? The housekeeper said let me at least put y’all in another room to shower and not have to smell the feces and sewage. We showered, I went down to talk to “manager” and she said she didn’t know nothing about what was going on a day later.....She also said maybe because it was a handicapped room that it had issues. Little did this professional manager know that my father is handicapped. At this point I just want some courteous treatment. She then told me that I could not be compensated for all my feces covered clothes. Nothing could happen unless I called Orbitz. Horrible experience
This hotel had employees try and steal our laptop. There was no apology and no refund for the horrible service. I will never stay at Hilton again.
Dirty room food not worth it and parkimg for 27 dollars is completely ridiculous
The hotel smelled very dirty and mold our comforter was dirty with stains as well. The carpet had blood marks on it. We weren't advised that parking wasn't free we had to pay 25 per night plus taxes per night. The area isnt the greatest either.
I love the fact that it was close to downtown and very accessible to everywhere. My room was clean. Had a bit of an issue with the toilet seat but they fixed it and the staff was wonderful. I look forward to coming back in the near future
Parking for $25, is crazy! It was not worth $80! If I knew I had to pay additional to pay u wouldn’t stayed there
The facility was very clean and the staff was friendly. I did not like the corona virus restrictions though (no room service, no restaurant, no maid service during stay, etc.)
I didn’t like that we couldn’t enter the pool after 10pm
When we arrived we found out that they had everything closed in the hotel. The room was ok after I cleaned it. I wasn’t very pleased when on the way to my room there was a terrible stench in the hallway they fixed the smell after I let someone know.
Market Square is a short stroll from DoubleTree by Hilton San Antonio Downtown, and other popular attractions like River Walk are within a mile (2 km). This 249-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and a 24-hour business center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.
DoubleTree by Hilton San Antonio Downtown's 249 rooms provide MP3 docks, refrigerators, and coffee makers. Guests can expect WiFi, wired Internet, and flat-screen TVs with cable channels and pay movies. Hair dryers, safes, and phones are also available.
At DoubleTree by Hilton San Antonio Downtown, guests enjoy an outdoor pool, a 24-hour fitness center, and WiFi in public areas. Self parking is available for USD 25 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and express check-in.
The atmosphere was great. The staff is awesome. But they can work on housekeeping. When i went down stairs to tell them what i needed done they left me a bag of towels near the door. They didn't even do the trash. But other then that the hotel was nice.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience.
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!
The room smelled like Lysol . Disinfect were used throughout .
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!
Absolutely no complaints everything was great!! Our room was comfortable and had a great atmosphere. The restaurant and Starbucks that was inside our hotel was a plus l.
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!
While staying here I called the front desk to let them know my room #237 stunk. It had a mold, sewage smell. The maintenance man cam up 40 minutes later to say he didn’t smell a thing. & couldn’t fix anything if he couldn’t smell what me and my mother smelled. I then said okay fine leave the room but please send up towels so we can shower. We never got towels that night. Woke up in the morning and tried to shower for church. When showering the drain in the shower would not drain. The room had a accessible shower so water was everywhere. When we called the front desk they sent maintenance. Thank goodness it was a different man from the night before. He came up to vacuum up water and clear the drain. It was vacuuming up feces. The smell was horrible and all the clothes in the bathroom were covered. I called downstairs wondering why nobody had tried to check on how we were doing. Luxury hotel right? The housekeeper said let me at least put y’all in another room to shower and not have to smell the feces and sewage. We showered, I went down to talk to “manager” and she said she didn’t know nothing about what was going on a day later.....She also said maybe because it was a handicapped room that it had issues. Little did this professional manager know that my father is handicapped. At this point I just want some courteous treatment. She then told me that I could not be compensated for all my feces covered clothes. Nothing could happen unless I called Orbitz. Horrible experience
Thank you for taking the time to provide us with your feedback. We are working very hard to provide all of our guests with the products and services that will allow us to exceed your expectations. Your survey comments indicate that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. I have forwarded your comments to the appropriate department heads that are certain to take the corrective steps needed to improve their areas. Again, thank you for your response and for taking the time to let us know your opinion. Please know that we value your business and we look forward to being of service to you in the very near future.
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!
Thank you for rating our hotel. We are sorry to hear we received such a low rating. We hope you will consider staying with us again.
This hotel had employees try and steal our laptop. There was no apology and no refund for the horrible service. I will never stay at Hilton again.
We appreciate your review. We are troubled to hear about this news. We would like to speak to you regarding this matter.
Thank you Victor for rating our hotel. We look forward to a future stay with us again.
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!