I left a clothing item and called twice leaving messages with housekeeping lost and found . I was never called back.
The parking was convenient, there was a garage specifically for the hotel. I do not however understand why at least one car does not receive complementary parking since that is the case. That being said parking is an additional $25 per night per vehicle and if you are going to the Riverwalk you will want to Uber from this location or wear comfortable walking shoes and be in for a hike. Market street is within walking distance. The staff waa very friendly and accommodating. Lobby is great, the pool is small but nice as was the workout room. The rooms are older but nicely kept and the beds were cozy!
There was nothing that stood out about the property that I liked. Unfortunately, What I did not like was the the front desk staff person upon check in and later on my arrival back to the hotel after dinner, specifically Regina. Her demeanor was awful and rude totally not Hilton like. It was extremely refreshing to check out the following day with Marisa! She exhibited all of the Hilton qualities a guest should expect.
I stayed here for a business trip and I was really pleased with the amenities and appearance of my room and the building in general.
Easy check in and great room
I love staying at this hotel, staff is always friendly and professional. The environment is very welcoming and feels like a second home.
The hotel staff is not friendly and they do not tell you that packing is not free until you arrive on site. I had to pay $25 for parking at a hotel I never heard that before. The location is not near downtown at all. It is unsafe to walk anywhere around there.
I liked how staff was very responsive in anything I needed. I didn’t like that I had to pay for parking for 2 days and that they only clean the room if you are staying 3 nights or more.
Disappointing especially since my family works for this company! Worse double tree I have been to in my years
Called down for extra towels was told someone would bring them to the room and no one ever did
Checked into my room, showered and changed to go out for the night. Upon coming back at 2-3am I was not able to get back into my room. The card reader on the door had some issues. One employee tried helping but could not fix it. I had to wait until maintenance came in at 8am. I was not able to get back into my room until 8:45am.
Location & Cleanliness
Nice stay!! Convenient location to Riverwalk and Alamo but not walkable.. Reasonable Lyft prices though from location.. Will definitely stay here again
The atmosphere was great. The staff is awesome. But they can work on housekeeping. When i went down stairs to tell them what i needed done they left me a bag of towels near the door. They didn't even do the trash. But other then that the hotel was nice.
The room smelled like Lysol . Disinfect were used throughout .
Market Square is a short stroll from DoubleTree by Hilton San Antonio Downtown, and other popular attractions like River Walk are within a mile (2 km). This 249-room, 4-star aparthotel has a restaurant, an outdoor pool, and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Each apartment has an array of amenities, including an MP3 dock, a refrigerator, and a coffee maker. A flat-screen TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Other standard amenities include a hair dryer, a phone, and an ironing board.
At DoubleTree by Hilton San Antonio Downtown, guests enjoy an outdoor pool, a 24-hour gym, and WiFi in public areas. Self parking is available for USD 25 per night. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include conference space, express check-out, and laundry facilities.
I left a clothing item and called twice leaving messages with housekeeping lost and found . I was never called back.
The parking was convenient, there was a garage specifically for the hotel. I do not however understand why at least one car does not receive complementary parking since that is the case. That being said parking is an additional $25 per night per vehicle and if you are going to the Riverwalk you will want to Uber from this location or wear comfortable walking shoes and be in for a hike. Market street is within walking distance. The staff waa very friendly and accommodating. Lobby is great, the pool is small but nice as was the workout room. The rooms are older but nicely kept and the beds were cozy!
There was nothing that stood out about the property that I liked. Unfortunately, What I did not like was the the front desk staff person upon check in and later on my arrival back to the hotel after dinner, specifically Regina. Her demeanor was awful and rude totally not Hilton like. It was extremely refreshing to check out the following day with Marisa! She exhibited all of the Hilton qualities a guest should expect.
I stayed here for a business trip and I was really pleased with the amenities and appearance of my room and the building in general.
Easy check in and great room
I love staying at this hotel, staff is always friendly and professional. The environment is very welcoming and feels like a second home.
The hotel staff is not friendly and they do not tell you that packing is not free until you arrive on site. I had to pay $25 for parking at a hotel I never heard that before. The location is not near downtown at all. It is unsafe to walk anywhere around there.
Dear Lee, Thanks for staying with us. We appreciate you taking the time to leave us your feedback and we are sorry to hear that you had a less than perfect stay. As far as the Parking fee, ALL hotels in the downtown area charge a parking fee between $20-$45 per night.
Dear Valencia, Thank you so much for taking the time to leave us such a wonderful review. We are happy to hear that you had a great stay and that our team was very welcoming. As always, we appreciate you staying with us and can’t wait to welcome you back.