DoubleTree by Hilton San Antonio Downtown
3.5 out of 5.0
3.3
out of 5
Average Guest Review
See all 94 reviews
This hotel is most popular for:
Recent guest reviews
Awesome great service good shuttle service fair prices good location
Hello, my name is Danielle and I book hotels for our fielders for the company I work for. I always book through Orbitz so that I do not have to make an account with the each hotel every time I book. I was recently informed to book the wrong date and did not receive a refund. I immediately booked a room at the same hotel, for the following day (unknowingly that I was not going to receive a refund and wanted to reserve a spot). It did state that the room was non-refundable. In the past, I have gotten a refund for every single room that has stated it was ‘non-refundable’ that I needed to adjust or cancel the stay. I will not be booking a room at this hotel again just for the simple fact that I was not able to get a refund. Luckily, it was only one night, but sometimes we have guys stay for three weeks at a time. To state, I am unaware of the experience of the guest who stayed in the room.
Very nice and comfortable. I recommend to anyone.
Staff were very friendly. The hotel is old but is well kept and clean. Water pressure in restroom was good, swimming pool was nice also. Over all it was a very plesant stay for the price. I will recomend this hotel.
Great location. Very close to everything any one would want. Staff was very nice and helpful.
The bed slept great, we woke up feeling rested. The only thing that would have made the stay better is if the room had a microwave and refrigerator.
We had reservation for motel8,and the hotel was disgusting...anyway,long history....I would love to stay there again...thanks
The front desk and waiters, shuttle staff were great but housekeeping did not clean our room and the coffee maker was filthy.
Eveything was fine. I will be back. It's an older Hilton, but it's kept up well& the price was great. Less tjan a mile from River Walk.
Bathroom shower style floods the bathroom due to bad design. Spoke to Hotel manager to request full refund due to the flooding that occurred at 1:30am and had a cleanup person finish at around 2am! Didn't sleep well due to the inconvenience of having to wait for room to be cleaned up. I spoke to the Hotel Manager (Adrian?) and expected to get full refund but did not because he apparently felt that it flooded because I was given a handicap room. Wow! Really?? I am still requesting for a full refund and hope someone can assisted me.
Great location. They have a shuttle that goes to the Riverwalk. The bar/restaurant is the amazing and the service is great. Amanda does a fantastic job!
We had a good experience, checking in, stay and checking out. Staff was very friendly and helpful
Super nice..... Walking distance from the Market Squae
got there to find out we have to pay $15 a night for parking! plus you have to pay for WIFI! close to the riverwalk and everything you want to be close to but their pool is small and I ended up leaving my daughter's ipad after I check out I was only 20 min away I called to see if they found it and they lied to me and said no, after I had already tracked it there with the app. Once I let them know someone there is lying they got upset and suddenly found my daighter's ipad.
When I visit San Antonio I have to stay here. Its a comfortable stay.
Hotel was probably great 10 years ago. Really time for an update. The room has become shabby--compared to other hotels that cater to the business traveler. I wouldn't say the room was unclean, but the shower fixtures were water spotted (bad) and there was hair in the tub.
Walking distance from market square... Great staff
The hotel was chosen for luxury. I was disappointed. The mattress was old, the room and restroom small. Had I not received the "free" breakfast it wouldn't had been worth the price. I stayed at La Quinta Inn in Mercedes, Tx the previous night, this hotel was nicer, roomier, cleaner and although not "as elegant" per se, it was worth the price of your hotel more than what we paid for theirs.
Had a great experience at this hotel. Close to downtown and the university.
Horrible front desk staff!!! Really short, no information about the hotel when we first checked in.It was a basic here is your Key and room number I had to call down after the initial check in and ask questions regarding the Wi-Fi ,pool and bar etc. We didn't even know about the shuttle to the river walk until over hearing it from another guest. Rooms not up to date very old. Dirty not cleaned properly look as if they were rushed cleaned. Missing closet door, missing paint, dirty curtains, walls and chair. Towels didn't look crisp white or neat thrown in sloppy. Just not up to par to be a "Double Tree!!!! Very disappointed in the rooms and staff. We drove way from Dallas to San Antonio for our daughters' 10 birthday get a way and end up very displeased in the hotel.
Hotel highlights
- Close to River Walk and Alamo
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
DoubleTree by Hilton San Antonio Downtown places you within a mile (2 km) of popular attractions like River Walk and Alamo. This 3.5-star hotel has 245 guestrooms and offers an outdoor pool, free in-room WiFi, and a fitness center. Also close to this San Antonio hotel are Shops at Rivercenter and Tower of the Americas.
Dining
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.
Rooms
DoubleTree by Hilton San Antonio Downtown's 245 air-conditioned rooms provide MP3 docks, coffee makers, and laptop-compatible safes. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Other amenities include hair dryers, phones, and ironing boards.
Property features
At DoubleTree by Hilton San Antonio Downtown, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, self parking is USD 15 per night, and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 8 meeting rooms, conference space, and a 24-hour business center.
Guest reviews for DoubleTree by Hilton San Antonio Downtown
Everyone
Awesome great service good shuttle service fair prices good location
did not receive a refund
Everyone
Hello, my name is Danielle and I book hotels for our fielders for the company I work for. I always book through Orbitz so that I do not have to make an account with the each hotel every time I book. I was recently informed to book the wrong date and did not receive a refund. I immediately booked a room at the same hotel, for the following day (unknowingly that I was not going to receive a refund and wanted to reserve a spot). It did state that the room was non-refundable. In the past, I have gotten a refund for every single room that has stated it was ‘non-refundable’ that I needed to adjust or cancel the stay. I will not be booking a room at this hotel again just for the simple fact that I was not able to get a refund. Luckily, it was only one night, but sometimes we have guys stay for three weeks at a time. To state, I am unaware of the experience of the guest who stayed in the room.
great stay
Everyone
Very nice and comfortable. I recommend to anyone.
Everyone
Staff were very friendly. The hotel is old but is well kept and clean. Water pressure in restroom was good, swimming pool was nice also. Over all it was a very plesant stay for the price. I will recomend this hotel.
walking distance to downtown san antonio.
Everyone
Great location. Very close to everything any one would want. Staff was very nice and helpful.
bed
Everyone
The bed slept great, we woke up feeling rested. The only thing that would have made the stay better is if the room had a microwave and refrigerator.
wonderful
Everyone
We had reservation for motel8,and the hotel was disgusting...anyway,long history....I would love to stay there again...thanks
disappointing
Everyone
The front desk and waiters, shuttle staff were great but housekeeping did not clean our room and the coffee maker was filthy.
an older hilton, but it's kept up well.
Everyone
Eveything was fine. I will be back. It's an older Hilton, but it's kept up well& the price was great. Less tjan a mile from River Walk.
bathroom shower style floods the bathroom.
Everyone
Bathroom shower style floods the bathroom due to bad design. Spoke to Hotel manager to request full refund due to the flooding that occurred at 1:30am and had a cleanup person finish at around 2am! Didn't sleep well due to the inconvenience of having to wait for room to be cleaned up. I spoke to the Hotel Manager (Adrian?) and expected to get full refund but did not because he apparently felt that it flooded because I was given a handicap room. Wow! Really?? I am still requesting for a full refund and hope someone can assisted me.