Skip to main content
Beginning of main content

Recent guest reviews

Excellent services José really helps with the services. I will love to go back again.

Very large and nice pool however, very very rude staff. When I checked in, the woman kept asking my girlfriend who is dominican how she knew me, how long we have been dating and all these ridiculous questions because she is dominican and I am American thinking she is a hooker or something. We have been together over a year. If it was not in spanish and heard, I would have swore at her and called the manager over. Absolutely terrible way to check in...oh...and hair in the bathtub too

the manager was rude. the staff especially marielly from the receptionist was excellent she helped us with my stay at the hotel be pleasant

Staff is very friendly!!

Great Hotel, really enjoyed everything - good staff, great food, nothing much to complain about

I truly enjoyed my stay the staff was excellent, the food was great, the beach and pool was amazing. I will definitely go back.

This was my second time staying at the Grand Palladium Palace. The first stay left a grand impression, hence my return. I had room 8412 loft suite and 8313 garden view rooms. To start check in took about an hour. I arrived earlier than normal check in time so was just happy that 1/2 rooms was ready. The only complaint I had about room 8412 is that mosquitoes were everywhere. The window was left open allowing them to come in. Fortunately we had off spray so no need to complain. Once I checked into room 8313, everything started to go wrong. Day 1 we discovered only 2 outlets were working(1 in bathroom and 1 near tv) however we had a breathing machine that needed to be plugged in near the bed. A call was made to maintenance and within 3 hours it had been fixed. The dinner in la torres was horrible. Day 2 we booked excursions because there is not any entertainment doing the day (on the last visit they had animation crew that kept it live and fun). After eating Italian(again not good) we retired to our room. We had loss of power and after 5 minutes the generator kicked in. After another 5 minutes the generator failed and we was in darkness for atleast 4-5 hours. It ended up being a early night but my friend had the worst end because she couldn’t use her breathing machine ( pure negligence on the hotel end. It’s a 5 star resort with generator failure. Glad she didn’t have a episode of sleep apnea and not woke up. Would’ve been a big lawsuit. However I digress).

The property is nice, four hotels in the same area with free transportation between each. There are two things that really needs improvement at this hotel. 1. They are always running behind you trying to get you to go their meeting to become a member.... they lied to me saying that they will give me tour of the property since it's my first day, so i went with them. I ended up sitting thru a sales pitch to become a member which is for $25000. But if i sign up that moment then it's $18000. When i told the guy im not ready to make that commitment he give me that nasty look and just get up and leave. 2. There needs to be more option for vegetarians at breakfast and lunch. Steamed vegetables, vegetable pizza and baked beans is not enough to eat every breakfast and lunch for a week. Beach is good, property well maintained, friendly and helpful staff. I would go again if there is better food.

Language barior. Not enough English spoken including at shows. Lack of seating along walk ways or when waiting for trolley. Need bench everywhere. Too few choices for beer. Coors lite would have been great. Did not know what shows where going to be until you showed up at theater would have benn nice to know what was going before going to theater. Did thing with travelers club and never received gifts.

Location near beach and lot of activity on site. No need to go outside resorts

The Beach is beautiful, only plus for this resort.

Staff lost our luggage and when we were asked to follow the bell man after 30 min waiting our bags were inside of a employee car

Pros - beach, nice room right on the beach, and spa Cons - food, too large of a resort, very hard bed, jacuzzi tub on our terrace was nice except it only had cold water so we never used it, a majority of the staff were cold and not very sociable.

The room and property was very nice. Lots of great options for food and drinks. The pools were great. However, a majority of the staff couldn’t help with basic needs/questions due to language barriers. Also, we were in a big group and everyone of us had issues with checking in. My biggest issue though was the massive amount of people who tried to sell to you - excursions, jewelry, cigars, hair braiding, timeshares, spa services, etc. They were relentless- at the beach, at the pool, in the lobby.

Great resort, terrific service! Staff is terrific, they make the stay lots of fun, and the food is great!

Room hadn’t been used in a while so smelled like mildew, lost power 3 times, toilet wouldn’t flush 3 mornings in a row.

We loved our private swim up bar- and how close our room was to the beach. We loved this resort and all the staff- we had an amazing experience.

Avda. Francia s/n Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Cortecito Beach is a short stroll from Grand Palladium Palace Resort Spa & Casino - All Inclusive, and other popular attractions like Palma Real Shopping Village are within a few miles (5 km). This 366-room, 4-star property has 6 outdoor pools along with a private beach and a full-service spa. It's connected to the convention center in central Punta Cana, and a short drive from Cocotal Golf and Country Club and Arena Gorda Beach.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:00 AM. Relish the Indian cuisine at Bhogali, one of 13 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

The 366 accommodations feature furnished balconies and afford space to spread out with sitting areas. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include indoor private spa tubs, free minibar items, and MP3 docks.


Property features

Grand Palladium Palace Resort Spa & Casino - All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 35 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a casino, a nightclub, and karaoke.

Room options

Junior Suite Garden View

1 King Bed and 1 Double Sofa Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Loft Suite Beachside Panoramic OV

1 King Bed and 1 Twin Sofa Bed | Sleeps 4

Junior Suite Swim Up Beachside

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Single Room, Garden View

1 King Bed | Sleeps 1

Guest reviews for Grand Palladium Palace Resort Spa & Casino - All Inclusive

Everyone (17) Business (1) Couples (17) Family (26) Other (2) Friends (6)
5
Everyone

Excellent services José really helps with the services. I will love to go back again.

By on Oct 12, 2021

Review comment responded on Oct 14, 2021

Dear Nemesis, Grand Palladium Palace Resort, Spa & Casino is honored in receiving your valuable comment. We are proud to hear about your satisfaction on this trip and we would like to thank you for having distinguished the attentiveness demonstrated for our staff. We are aware that it is thanks to staff members like José that we are able to achieve our goal, the total satisfaction of our guests. Your recommendation is highly appreciated and we hope to be your home for a next trip to Punta Cana. Warmest regards! Sachenca Núñez Hospitality Manager

2
Partner Couples

Very large and nice pool however, very very rude staff. When I checked in, the woman kept asking my girlfriend who is dominican how she knew me, how long we have been dating and all these ridiculous questions because she is dominican and I am American thinking she is a hooker or something. We have been together over a year. If it was not in spanish and heard, I would have swore at her and called the manager over. Absolutely terrible way to check in...oh...and hair in the bathtub too

By on Sep 30, 2021

Review comment responded on Sep 30, 2021

Dear Shaun, Thank you for sharing your experience at Grand Palladium Palace Resort, Spa & Casino to contribute to the continuous improvement of our service. We are glad to know that you were able to enjoy our swimming pools and the extension of the property. You cannot imagine how sorry we are that we did not live up to your expectations this time as we would have liked and for which we worked hard, please accept our heartfelt and genuine apologies. Regarding how the check-in process developed, stay assured that we will meet with the front desk manager to address this event contrary to our standards, as all of our market segments are important to us and deserve a correct and prudent treatment, regardless of whether they are local or foreign. We dream of welcoming you again in the future to reverse your perception and make your stay a memorable vacation. Kindest regards! Gelson Zorrilla Hospitality Manager

1
Friends

the manager was rude. the staff especially marielly from the receptionist was excellent she helped us with my stay at the hotel be pleasant

By on Jul 27, 2021

Review comment responded on Jul 27, 2021

Dear Guest, Receive a warm greeting from Grand Palladium Palace Resort, Spa & Casino. We are pleased to have had your preference for the enjoyment of your last vacation. It is very gratifying for us that you highlight through this platform the impeccable attention offered by Marielly, of course, with her we will share this special mention. We are very sorry to realize that a supposed Manager did not treat you as he/she should and as our service standards indicate, we will be reviewing your opinion with the Grand Palladium management to clarify and correct what happened, receive our genuine apologies. We long to be a vacation choice for you and your family in the future to make your experience an authentic holidays as you deserve and up to our brand. Warmest regards! Gelson Zorrilla Hospitality Manager

5
Family

Staff is very friendly!!

By on Jul 10, 2021

5
Family

Great Hotel, really enjoyed everything - good staff, great food, nothing much to complain about

By on Jul 2, 2021

Review comment responded on Jul 3, 2021

Dear Guest, Thank you very much for sharing a great review of our Grand Palladium Palace Resort, Spa & Casino, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Zorrilla Hospitality Manager

2
Everyone

By on Jun 7, 2021

Review comment responded on Jun 18, 2021

Dear Guest, Receive a warm greeting from Grand Palladium Palace Resort, Spa & Casino. We are pleased to have had your preference for the enjoyment of your recent vacation, it is a pity that you have not pointed out to us the details on which we must focus to optimize your experience and our future visitors' one. We sincerely hope that you will give us a second chance to change your perception and make your stay a memorable vacation. Best regards! Gelson Zorrilla Hospitality Manager

5
Family

I truly enjoyed my stay the staff was excellent, the food was great, the beach and pool was amazing. I will definitely go back.

By on May 25, 2021

Review comment responded on May 26, 2021

Dear Guest, Thank you very much for sharing a great review of our Grand Palladium Palace Resort, Spa & Casino, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Zorrilla Hospitality Manager

1
Family

This was my second time staying at the Grand Palladium Palace. The first stay left a grand impression, hence my return. I had room 8412 loft suite and 8313 garden view rooms. To start check in took about an hour. I arrived earlier than normal check in time so was just happy that 1/2 rooms was ready. The only complaint I had about room 8412 is that mosquitoes were everywhere. The window was left open allowing them to come in. Fortunately we had off spray so no need to complain. Once I checked into room 8313, everything started to go wrong. Day 1 we discovered only 2 outlets were working(1 in bathroom and 1 near tv) however we had a breathing machine that needed to be plugged in near the bed. A call was made to maintenance and within 3 hours it had been fixed. The dinner in la torres was horrible. Day 2 we booked excursions because there is not any entertainment doing the day (on the last visit they had animation crew that kept it live and fun). After eating Italian(again not good) we retired to our room. We had loss of power and after 5 minutes the generator kicked in. After another 5 minutes the generator failed and we was in darkness for atleast 4-5 hours. It ended up being a early night but my friend had the worst end because she couldn’t use her breathing machine ( pure negligence on the hotel end. It’s a 5 star resort with generator failure. Glad she didn’t have a episode of sleep apnea and not woke up. Would’ve been a big lawsuit. However I digress).

By on Mar 30, 2021

Review comment responded on Apr 9, 2021

Dear Guest, Thank you very much for giving us the great privilege of being his host during his stay in this beautiful Caribbean paradise for the second time. We sincerely regret not having lived up to your expectations on this occasion as we would have liked, please receive our heartfelt apologies. Of course, as a Guest-focused company, we have taken note of each of the aspects pointed out that can be improved to share them with our Management, I'm pretty sure they will be happy to take advantage of these areas of opportunities to turn them into real strengths, thanks for being honest with us and helping us to get better. Regarding some subtle limitations of recreational activities overall and the temporary closure of some non-essential facilities, with great regret we inform you that this situation derives from the sanitary provisions and executive decrees issued by local authorities aiming to contain Covid-19 In this way, fostering a safe vacation environment for our visitors, we hope to recover the normalcy as soon as possible and entertain our guests as usual, of course, we again are truly sorry for any potential discomfort emanating from such measures. On behalf of the entire Grand Palladium family, we would love our hotel will be of your interest in a forthcoming vacation, allowing us to change your perception and offer you a true Palladium experience as the first time worthy of your person and our brand. Kindest regards! Gelson Zorrilla Hospitality Manager

3
Family with small children

The property is nice, four hotels in the same area with free transportation between each. There are two things that really needs improvement at this hotel. 1. They are always running behind you trying to get you to go their meeting to become a member.... they lied to me saying that they will give me tour of the property since it's my first day, so i went with them. I ended up sitting thru a sales pitch to become a member which is for $25000. But if i sign up that moment then it's $18000. When i told the guy im not ready to make that commitment he give me that nasty look and just get up and leave. 2. There needs to be more option for vegetarians at breakfast and lunch. Steamed vegetables, vegetable pizza and baked beans is not enough to eat every breakfast and lunch for a week. Beach is good, property well maintained, friendly and helpful staff. I would go again if there is better food.

By , from New York on Jan 18, 2020

Review comment responded on Jan 18, 2020

Dear Dave, We are proudly grateful that you have preferred our hotel to the delight of your well-deserved Caribbean vacation. Before proceeding, please receive our honest apologies for not having lived up to your expectations due Travel Club Representative and to our gastronomic offer, it is a pity that you have not found in our wide and varied culinary offer the food options that fit your taste. We have shared your valuable comment with our Food and Beverage Director, so that they reconsider our offer and implement the corresponding improvements. Thank you for helping us identify the areas of opportunities we need to focus on to upgrade the experience of our visitors. Despite we weren't able to meet all your expectations on this visit we would love to have a second chance to change the impressions you received and to convert you in our Fans. Sincerely,

1
Everyone

By on Aug 19, 2019

Review comment responded on Aug 19, 2019

Dear Guest, Many thanks for choosing our hotel for the enjoyment of your well-deserved vacation. We deeply regret that our facilities and the attention of our people were not enough to live up to your expectations. Please accept our apologies, it is a pity that you have only valued us and have not communicated the aspects to be improved so that we could implement effective corrective actions. Sincerely, we reiterate our apologies and wish you to grant us a second future visit, allowing us to change your perception and recover your trust through a true Palladium experience. Best regards!

Grand Palladium Palace Resort Spa & Casino - All Inclusive

Avda. Francia s/n, Punta Cana, La Altagracia 23000
url importing http://www.orbitz.com/Punta-Cana-Hotels-Grand-Palladium-Palace-Resort-Spa-&-Casino---All-Inclusive.h1198383-p2.Hotel-Reviews
There was an error importing /Punta-Cana-Hotels-Grand-Palladium-Palace-Resort-Spa-&-Casino---All-Inclusive.h1198383-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Punta-Cana-Hotels-Grand-Palladium-Palace-Resort-Spa-&-Casino---All-Inclusive.h1198383-p2.Hotel-Reviews

Frequently asked questions