Grand Palladium Palace Resort Spa & Casino - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Grand Palladium Palace Resort Spa & Casino - All Inclusive

Exterior
Creator video
7 restaurants, dinner served, Indian cuisine
Lobby
5 outdoor pools, pool umbrellas, sun loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included

Explore the area

View in a map
Avda. Francia s/n, Playas de Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cortecito Beach
    ‪6 min walk‬
  • Place, Casino Avalon Princess
    ‪16 min walk‬
  • Place, Los Corales Beach
    ‪4 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Single Room Luxury with View

  • 365 sq ft
  • Sleeps 1

Single Room Deluxe with Garden View

  • 365 sq ft
  • Sleeps 1

Single Suite Junior with Garden View

  • 516 sq ft
  • Sleeps 1

Loft with Garden View

  • 570 sq ft
  • Sleeps 1

Double Room Deluxe with Garden View

  • 365 sq ft
  • Sleeps 2

Double Suite Junior with Garden View

  • 516 sq ft
  • Sleeps 2

Loft with Garden View

  • 570 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 516 sq ft
  • Sleeps 3

Loft with Garden View

  • 570 sq ft
  • Sleeps 3

Triple Suite Junior with Garden View

  • 516 sq ft
  • Sleeps 3

Loft with Garden View

  • 570 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 516 sq ft
  • Sleeps 4

Loft with Garden View

  • 570 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • 516 sq ft
  • Sleeps 4

Loft with Garden View

  • 570 sq ft
  • Sleeps 4

Deluxe Garden View

8.2 out of 10
Very good
(12 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Loft Suite Garden View

8.0 out of 10
Very good
(2 reviews)
  • 570 sq ft
  • 10 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Double Room Luxury with View

  • 365 sq ft
  • Sleeps 2

Junior Suite Garden View

8.2 out of 10
Very good
(16 reviews)
  • 517 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Deluxe Garden View Single Use

9.6 out of 10
Exceptional
(4 reviews)
  • 366 sq ft
  • Sleeps 1
  • 1 King Bed

Junior Suite Swim Up Beachside

8.6 out of 10
Excellent
(28 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Beachside

8.0 out of 10
Very good
(17 reviews)
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Junior Suite Beachside Ocean View

8.4 out of 10
Very good
(17 reviews)
  • 517 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Double Beds and 1 Twin Sofa Bed

Loft Suite Beachside Panoramic OV

8.0 out of 10
Very good
(18 reviews)
  • 570 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Beachside

7.4 out of 10
Good
(17 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Single Suite Executive with View

  • 538 sq ft
  • Sleeps 1

Double Suite Executive with View

  • 538 sq ft
  • Sleeps 2

Suite Executive with View

  • 538 sq ft
  • Sleeps 2

Suite Executive with View

  • 538 sq ft
  • Sleeps 3

Triple Suite Executive with View

  • 538 sq ft
  • Sleeps 3

Suite Executive with View

  • 538 sq ft
  • Sleeps 3

Single Suite Superior with View

  • 516 sq ft
  • Sleeps 1

Double Suite Superior with View

  • 516 sq ft
  • Sleeps 2

Double Suite Superior with View

  • 516 sq ft
  • Sleeps 3

Triple Suite Superior with View

  • 516 sq ft
  • Sleeps 3

Single Suite Super with View

  • 516 sq ft
  • Sleeps 1

Double Suite Super with Ocean View

  • 516 sq ft
  • Sleeps 2

Suite Super with View

  • 516 sq ft
  • Sleeps 3

Triple Suite Super with View

  • 516 sq ft
  • Sleeps 3

Loft Deluxe with View

  • 570 sq ft
  • Sleeps 1

Loft Deluxe with View

  • 570 sq ft
  • Sleeps 2

Loft Deluxe with View

  • 570 sq ft
  • Sleeps 3

Loft Deluxe with View

  • 570 sq ft
  • Sleeps 3

Double Suite Superior with Beach View

  • 516 sq ft
  • Sleeps 4

Suite Superior with View

  • 516 sq ft
  • Sleeps 4

Suite Super with View

  • 452 sq ft
  • Sleeps 4

Suite Super with View

  • 452 sq ft
  • Sleeps 4

Loft Deluxe with View

  • 570 sq ft
  • Sleeps 4

Loft Deluxe with View

  • 570 sq ft
  • Sleeps 4

About the neighborhood

Punta Cana

Located in Bávaro, Grand Palladium Palace Resort Spa & Casino - All Inclusive is within a 15-minute walk of popular sights such as Cortecito Beach. This 366-room, 5-star property has 5 outdoor pools along with a private beach and a full-service spa. It's connected to the convention center in central Punta Cana, and a short drive from Los Corales Beach and Iberostar Golf Course.

What's nearby

  • Cortecito Beach - 6 min walk - 0.4 miles
  • Casino Avalon Princess - 16 min walk - 0.9 miles
  • Aromas Museum - 3 min drive - 1.7 miles
  • Los Corales Beach - 4 min drive - 1.9 miles
  • Bavaro Beach - 13 min drive - 4.9 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Helios Restaurante - ‬1 min drive
  • ‪Las Torres Restaurant - ‬19 min walk
  • ‪El Dorado - ‬17 min walk
  • ‪Chic Cabaret & Restaurant - ‬17 min walk
  • ‪Chic Cabaret & Restaurant - ‬17 min walk

About this property

Grand Palladium Palace Resort Spa & Casino - All Inclusive

Luxury property on the beach, with 5 outdoor pools
Grand Palladium Palace Resort Spa & Casino - All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 35 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a casino, karaoke, and a children's pool.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Indoor private hot tubs, free minibar items, and furnished balconies are also standard.
A private beach and a health club are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 bars/lounges
  • 3 poolside bars
  • 7 restaurants
  • A beach bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • El Dorado Steak House
  • Las Torres
  • Portofino
  • Sumptuori

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • 8 gaming tables
  • 8 slot machines
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (4,000 square feet of space)
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Motor boating
  • Personal motorized watercraft
  • Pilates classes
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Skydiving
  • Tennis
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 2 floors
  • Built in 1994
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 35 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per night and includes use of: spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.

Property is also known as

Grand Palladium Palace Spa Casino All Inclusive
Palladium Inclusive Inclusive
Grand Palladium Palace Spa Casino All Inclusive
Grand Palladium Palace Resort Spa Casino All Inclusive
Grand Palladium Palace Spa Casino All Inclusive Punta Cana
Palladium Spa Casino Inclusive

Frequently asked questions

Are there all-inclusive rates at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Grand Palladium Palace Resort Spa & Casino - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include kayaking, sailing, and rowing/canoeing.

Are free cancellation options available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Grand Palladium Palace Resort Spa & Casino - All Inclusive offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do within easy reach of Grand Palladium Palace Resort Spa & Casino - All Inclusive?

This property is situated in Bávaro within a short 14-minute walk of Cortecito Beach and also 17 minutes on foot from Casino Avalon Princess. You'll also find Bavaro Beach and Los Corales Beach within a short drive.

Is there parking available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Zentropia is the property's spa and services include sports massages, deep-tissue massages, mud baths, and hydrotherapy.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive feature a casino at the property?

Yes, Grand Palladium Palace Resort Spa & Casino - All Inclusive has a casino that's 4000 square feet and includes 8 gaming tables, 8 slot machines, and a VIP room.

Is there an indoor pool at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

Is Grand Palladium Palace Resort Spa & Casino - All Inclusive good for couples?

This waterfront all-inclusive property offers many amenities for couples such as a private beach and a beach bar with some guestrooms featuring private pools.

Are there hot tubs at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive have a restaurant that serves breakfast?

Yes, Grand Palladium Palace Resort Spa & Casino - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Palladium Palace Resort Spa & Casino - All Inclusive though service animals are welcome.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Grand Palladium Palace Resort Spa & Casino - All Inclusive?

The closest major airport to Grand Palladium Palace Resort Spa & Casino - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 14.3 mi away (27 minutes by car).

Are there rooms with balconies at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yes, every guestroom at Grand Palladium Palace Resort Spa & Casino - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Grand Palladium Palace Resort Spa & Casino - All Inclusive.

Grand Palladium Palace Resort Spa & Casino - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 461 out of 1003 reviews
Rating 8 - Good. 230 out of 1003 reviews
Rating 6 - Okay. 134 out of 1003 reviews
Rating 4 - Poor. 92 out of 1003 reviews
Rating 2 - Terrible. 86 out of 1003 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing the room upgrade was also phenomenal. The only thing that I did not personally like was that we were promised an exclusive breakfast the morning after and we were really excited, only to be brought to the buffet and spoken about getting a timeshare. We received listened to the 40 minute time share presentation so we could get 2 comp spa passes but other than that everything was pretty amazing. Cesar was super attentive.
Stayed 7 nights in Oct 2025

10/10 Excellent

Jaymisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful. Our personal concierge was amazing. We will definitely be back!
Stayed 4 nights in Oct 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything special the service people . Really nice all employers
Stayed 6 nights in Oct 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to my room ! Definitely going back again
Stayed 5 nights in Sep 2025

10/10 Excellent

Tabatha

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic. Resort is absolutely beautiful and extremely clean.
Stayed 6 nights in Sep 2025

8/10 Good

Elaine, Woonsocket

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out concierge Cesar did an amazing job. He was very attentive. Made our stay very nice.
Stayed 14 nights in Sep 2025

10/10 Excellent

kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was great.My concierge Rafael was great and very helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Erodia Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Maria julia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I have no ideas for pools But I do have idea for the beach Shower by the beach Thank you
Stayed 4 nights in Sep 2025

6/10 Okay

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself was beautiful and the service was great. Huge shoot out to Cesar, he was the best! The nightlife was lacking. The food was terrible. The only thing we liked food wise was the hibachi restaurant.
Stayed 6 nights in Aug 2025

10/10 Excellent

Prem

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room and swim up pool was excellent. Staff was not the friendliest and service was nominal
Stayed 6 nights in Aug 2025

10/10 Excellent

Ashley

Stayed 5 nights in Aug 2025

2/10 Terrible

Nisveta

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Had to change room three times. First room had no working AC. We reported the issue in the morning and we returned to our hotel room at night it wasn’t fixed. They put us in the room with twin beds after we confirmed king size. We had to pack our luggage and go down stairs to lobby only to be back on the third floor right next to our old room. Supervisor was never available. At multiple requests to speak to supervisor we were told to come back in 30 mins but no success. Concierge offered complementary massage for our troubles but never scheduled/informed us of scheduled time after reaching out to him.
Stayed 8 nights in Aug 2025

8/10 Good

Valentina Paz Soldan

Traveled with partner
Liked: Amenities, property conditions & facilities
Very nice resort. Our concierge, Cesar, was the best!
Stayed 7 nights in Aug 2025

10/10 Excellent

Jonathan M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ceasar was great and very helpful
Stayed 3 nights in Aug 2025

10/10 Excellent

marie

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had amazing family trip a the Grand Palladium Palace Resort ,with the lovely staff MR Rafael who made our holidays on forgettable .
Stayed 5 nights in Aug 2025

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort great vibes service and attention. Rafael my check in concierge was excellent and had all my reservations great service. Juan from the spa made my spa days fabulous and special. Francel had awesome cheerful smile greated us and provided transportation. Yojansi made the best margaritas. Will definitely return. Thank you
Stayed 3 nights in Aug 2025

10/10 Excellent

Emmanuela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Aug 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly people working at the resort. Would definitely recommend!
Stayed 3 nights in Aug 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cesar and Rafael were fantastic at check in a pre check in services. Paul was very friendly and helpful through out our stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Virgil

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly
Stayed 3 nights in Aug 2025

4/10 Poor

Izabella

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The female staff at the resort (majority) are very rude. They roll their eyes and stare at you in an awkward way. I had a great experience with check-in, but after that it ALL went down hill from there. The food was not good at all and they served the same meals for breakfast, lunch, and dinner. They build the meals based off of European culture and water down the Dominican culture. The food is not authentic Dominican food.
Stayed 5 nights in Aug 2025

8/10 Good

Tovia Hanetha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rafael was our concierge. He was exceptional from the time we arrived until we departed.
Stayed 4 nights in Jul 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
App was helpful, but couldn’t have had a good experience without using Rafael and Caesar (concierge). They booked us dinner every night and were great resource for questions and general insight to the properly. They made our experience great.
Stayed 7 nights in Jul 2025

6/10 Okay

Kwon

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Rafael Peguero, was great. The food was not good. I was sick my first day of eating. My room didn’t have good lighting. The bed was very comfortable. I would have preferred not have to be expected to do a time/share etc
Stayed 4 nights in Jul 2025