Grand Palladium Palace Resort Spa & Casino - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Grand Palladium Palace Resort Spa & Casino - All Inclusive

Exterior
Creator video
Lobby
7 restaurants, dinner served, Indian cuisine
5 outdoor pools, pool umbrellas, sun loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included

Explore the area

View in a map
Avda. Francia s/n, Playas de Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cortecito Beach
    ‪6 min walk‬
  • Place, Casino Avalon Princess
    ‪16 min walk‬
  • Place, Los Corales Beach
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪35 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Single Room Luxury with View

  • 365 sq ft
  • Sleeps 1

Single Room Deluxe with Garden View

  • 365 sq ft
  • Sleeps 1

Single Suite Junior with Garden View

  • 516 sq ft
  • Sleeps 1

Loft with Garden View

  • 570 sq ft
  • Sleeps 1

Double Room Deluxe with Garden View

  • 365 sq ft
  • Sleeps 2

Double Suite Junior with Garden View

  • 516 sq ft
  • Sleeps 2

Loft with Garden View

  • 570 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 516 sq ft
  • Sleeps 3

Loft with Garden View

  • 570 sq ft
  • Sleeps 3

Triple Suite Junior with Garden View

  • 516 sq ft
  • Sleeps 3

Loft with Garden View

  • 570 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 516 sq ft
  • Sleeps 4

Loft with Garden View

  • 570 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • 516 sq ft
  • Sleeps 4

Loft with Garden View

  • 570 sq ft
  • Sleeps 4

Deluxe Garden View

8.2 out of 10
Very good
(12 reviews)
  • Garden view
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Loft Suite Garden View

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Double Room Luxury with View

  • 365 sq ft
  • Sleeps 2

Junior Suite Garden View

8.2 out of 10
Very good
(16 reviews)
  • Garden view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Deluxe Garden View Single Use

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 366 sq ft
  • Sleeps 1
  • 1 King Bed

Junior Suite Swim Up Beachside

8.6 out of 10
Excellent
(29 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Beachside

8.0 out of 10
Very good
(17 reviews)
  • Garden view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Junior Suite Beachside Ocean View

8.4 out of 10
Very good
(17 reviews)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Double Beds and 1 Twin Sofa Bed

Loft Suite Beachside Panoramic OV

8.0 out of 10
Very good
(18 reviews)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Beachside

7.4 out of 10
Good
(17 reviews)
  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Single Suite Executive with View

  • 538 sq ft
  • Sleeps 1

Double Suite Executive with View

  • 538 sq ft
  • Sleeps 2

Suite Executive with View

  • 538 sq ft
  • Sleeps 2

Suite Executive with View

  • 538 sq ft
  • Sleeps 3

Triple Suite Executive with View

  • 538 sq ft
  • Sleeps 3

Suite Executive with View

  • 538 sq ft
  • Sleeps 3

Single Suite Superior with View

  • 516 sq ft
  • Sleeps 1

Double Suite Superior with View

  • 516 sq ft
  • Sleeps 2

Double Suite Superior with View

  • 516 sq ft
  • Sleeps 3

Triple Suite Superior with View

  • 516 sq ft
  • Sleeps 3

Single Suite Super with View

  • 516 sq ft
  • Sleeps 1

Double Suite Super with Ocean View

  • 516 sq ft
  • Sleeps 2

Suite Super with View

  • 516 sq ft
  • Sleeps 3

Triple Suite Super with View

  • 516 sq ft
  • Sleeps 3

Loft Deluxe with View

  • 570 sq ft
  • Sleeps 1

Loft Deluxe with View

  • 570 sq ft
  • Sleeps 2

Loft Deluxe with View

  • 570 sq ft
  • Sleeps 3

Loft Deluxe with View

  • 570 sq ft
  • Sleeps 3

Double Suite Superior with Beach View

  • 516 sq ft
  • Sleeps 4

Suite Superior with View

  • 516 sq ft
  • Sleeps 4

Suite Super with View

  • 452 sq ft
  • Sleeps 4

Suite Super with View

  • 452 sq ft
  • Sleeps 4

Loft Deluxe with View

  • 570 sq ft
  • Sleeps 4

Loft Deluxe with View

  • 570 sq ft
  • Sleeps 4

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About the neighborhood

Punta Cana

Located in Bávaro, Grand Palladium Palace Resort Spa & Casino - All Inclusive is within a 10-minute walk of poplar sights like Cortecito Beach. This 366-room, 5-star property has 5 outdoor pools along with a private beach and a full-service spa. It's connected to the convention center in central Punta Cana, and a short drive from Cocotal Golf and Country Club and Cana Bay Golf Club.

What's nearby

  • Cortecito Beach - 6 min walk - 0.4 miles
  • Casino Avalon Princess - 16 min walk - 0.9 miles
  • Aromas Museum - 5 min drive - 1.7 miles
  • Los Corales Beach - 5 min drive - 1.9 miles
  • Bavaro Beach - 14 min drive - 4.2 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Wasabi - ‬18 min walk
  • ‪Las Caracolas - ‬8 min walk
  • ‪Las Torres Restaurant - ‬9 min walk
  • ‪El Dorado - ‬8 min walk
  • ‪El Behique - ‬6 min walk

About this property

Grand Palladium Palace Resort Spa & Casino - All Inclusive

Grand Palladium Palace Resort Spa & Casino - All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 35 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a casino, karaoke, and a children's pool.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Indoor private hot tubs, free minibar items, and furnished balconies are also standard.
A private beach and a health club are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 bars/lounges
  • 3 poolside bars
  • 7 restaurants
  • A beach bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • El Dorado Steak House
  • Las Torres
  • Portofino
  • Sumptuori

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • 8 gaming tables
  • 8 slot machines
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (4,000 square feet of space)
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Motor boating
  • Personal motorized watercraft
  • Pilates classes
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Skydiving
  • Tennis
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 2 floors
  • Built in 1994
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 35 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per night and includes use of: spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.

Property is also known as

Grand Palladium Palace Spa Casino All Inclusive
Palladium Inclusive Inclusive
Grand Palladium Palace Spa Casino All Inclusive
Grand Palladium Palace Resort Spa Casino All Inclusive
Grand Palladium Palace Spa Casino All Inclusive Punta Cana
Palladium Spa Casino Inclusive

Frequently asked questions

Are there all-inclusive rates at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Grand Palladium Palace Resort Spa & Casino - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include kayaking, sailing, and rowing/canoeing.

Are free cancellation options available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Grand Palladium Palace Resort Spa & Casino - All Inclusive offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do within easy reach of Grand Palladium Palace Resort Spa & Casino - All Inclusive?

This property is situated in Bávaro within a short 6-minute walk of Cortecito Beach and also 17 minutes on foot from Casino Avalon Princess. You'll also find Bavaro Beach and Los Corales Beach within a short drive.

Is there parking available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Zentropia is the property's spa and services include sports massages, hot stone massages, mud baths, and couples treatments.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive feature a casino at the property?

Yes, Grand Palladium Palace Resort Spa & Casino - All Inclusive has a casino that's 4000 square feet and includes 8 gaming tables, 8 slot machines, and a VIP room.

Is there an indoor pool at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

This waterfront all-inclusive property offers many amenities for couples such as a private beach and a beach bar with some guestrooms featuring private pools.

Are there hot tubs at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive have a restaurant that serves breakfast?

Yes, Grand Palladium Palace Resort Spa & Casino - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Palladium Palace Resort Spa & Casino - All Inclusive though service animals are welcome.

Are there connecting rooms at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Grand Palladium Palace Resort Spa & Casino - All Inclusive?

The closest major airport to Grand Palladium Palace Resort Spa & Casino - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 14.4 mi away (27 minutes by car).

Can I book a room with a balcony at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yes, every guestroom at Grand Palladium Palace Resort Spa & Casino - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Grand Palladium Palace Resort Spa & Casino - All Inclusive.

Grand Palladium Palace Resort Spa & Casino - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 464 out of 1003 reviews
Rating 8 - Good. 231 out of 1003 reviews
Rating 6 - Okay. 132 out of 1003 reviews
Rating 4 - Poor. 91 out of 1003 reviews
Rating 2 - Terrible. 85 out of 1003 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Diana

Traveled with family and small children
Liked: Cleanliness
The room bathroom tub was very slow to drain making water stay in the tub overnight. The tub design is very poor, water gets all over the floor while showering. And water pressure was horrible. The power outlets on both sides of the bed did not work. The AC in the room was horrible too. The lowest we could set it for was 71 degrees F making it difficult to sleep at night. The staff and staff service was great everywhere throughout the resort. The concierge person Cesar was amazing. He made sure we had everything we needed. Food was great. The place has great potential, just needs to be updated (all bathrooms and bedrooms)
They decorated my moms room for her birthday
Excelente trolly service
Stayed 4 nights in Nov 2025

8/10 Good

Norma

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff, clean room...
Stayed 4 nights in Nov 2025

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent.
Stayed 4 nights in Nov 2025

10/10 Excellent

Dejan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We fell in love with this place ,not because is a wow resort ,it is nice place but because of the staff there.They are by far friendliest and nicest people we have seen in DR after so many trips.So helpful ,happy ,just interacting and smiling.Rafael at front desk went above and checked on us every day(no,we did not have privileged or premium )he made sure we have reservation and just was there from start to end(and i am a tough customer to please). We felt like family not just another customer..All staff is exceptional but of course Rafael was amazing so big Thank You Rafael !Girls at lobby:Denis ,Genesis ,There was couple more but unfortunately don't have their names.Angela -Spa, We spent a lot of times sitting at lobby with drinks and coffee and watched them.Majority of people did not tip at all ,but they still gave them same service and smiles.Just amazing people .From front desk to housekeeping ,servers,landscaping .Definitely they are the reason to come back. Thank you all beautiful souls for making our Holiday special.
Stayed 8 nights in Nov 2025

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cesear was amazing and helped us with meals, excursions, and a special birthday for my niece. Staff kept rooms clean, just need a better tub design.
Stayed 10 nights in Nov 2025

10/10 Excellent

alexis

Traveled with group
Liked: Cleanliness
Rafael and Cesar were absolutely amazing and extremely accommodating!
Stayed 4 nights in Nov 2025

10/10 Excellent

Theophile

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort
Stayed 3 nights in Nov 2025

10/10 Excellent

Holger Giovanni

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is deteriorating and requires a lot maintenance
Stayed 7 nights in Aug 2025

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Oct 2025

10/10 Excellent

Joyce

Liked: Cleanliness, property conditions & facilities
Staff, room and footsteps to the beach
Our view
Dinner one night
Footsteps to the beach
Stayed 4 nights in Nov 2025

10/10 Excellent

Arun

Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort especially I got personal attention from the hotel main desk and kept in touch with me well in advance and through out the stay. Both Mr Ceaser and Mr Raphael went a above and beyond to ensure my stay was a pleasant one. My sincere thanks to both of them. Expedia customers get a special attention too.
Stayed 3 nights in Oct 2025

10/10 Excellent

Milagros

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit at Grand Palladium. We had an AMAZING time!!! We will definitely be visiting again!!!!
Stayed 6 nights in Oct 2025

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort in a beautiful spot on the beach. Staff were all very friendly and Cesar at concierge was very helpful and made sure everything was great for us. We would definitely like to return at some point. Our room was the ocean front loft and was a fantastic place to sit and relax privately.
Stayed 7 nights in Oct 2025

10/10 Excellent

Arnaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. Room is clean and refrigerator is well stocked. Very friendly and helpful staff all in all.
Stayed 3 nights in Oct 2025

10/10 Excellent

Edwin Alicea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to enjoy a couple of days with awesome facilities, good food quality and variety. Also great service from all staff and specially our concierge César that took care of everything for us and went beyond!!! Highly recommended!👌
Stayed 3 nights in Oct 2025

10/10 Excellent

Marcos, New britain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5/5 Exceptional Service and Memorable Stay Despite the Weather I travel frequently and have stayed at a wide variety of hotels around the world, but my experience at The Palace Hotel in the Dominican Republic was truly different — in the best way. From the moment I arrived, the staff impressed me with their warmth, professionalism, and genuine hospitality. Everyone was very helpful and polite, and the overall service exceeded my expectations. I personally value the quality of service more than the facilities, and in this case, both were commendable. The infrastructure was in great condition, and I felt completely safe and comfortable throughout my stay. The restaurants offered delicious, beautifully presented meals, and the dining experience was consistently enjoyable. A special mention goes to my personal concierge, César, who went above and beyond to ensure I had everything I needed. His excellent communication and attentive service made my stay even more pleasant. Unfortunately, the weather wasn’t on my side during my visit — Storm Melissa brought rain almost every day. Still, the hotel staff did their best to make sure guests remained comfortable and entertained despite the conditions. The only downside of my stay was the time spent at the breakfast timeshare invitation. I’ve never been interested in timeshares, and I would have preferred not to spend part of my trip on that. Overall, I have no complaints. Despite the weather and the timeshare presentation, the people,
Stayed 7 nights in Oct 2025

8/10 Good

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff all were friendly, helpful, and respectful. Cesar was very nice and helpful. Gave great Guest Services whenever we encountered any problems. Francel was very great and helpful. He really helped us out with the language barriers we had. Ania Jimenez was great, she kept our bar party going and laughter
Stayed 3 nights in Oct 2025

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing the room upgrade was also phenomenal. The only thing that I did not personally like was that we were promised an exclusive breakfast the morning after and we were really excited, only to be brought to the buffet and spoken about getting a timeshare. We received listened to the 40 minute time share presentation so we could get 2 comp spa passes but other than that everything was pretty amazing. Cesar was super attentive.
Stayed 7 nights in Oct 2025

10/10 Excellent

Jaymisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful. Our personal concierge was amazing. We will definitely be back!
Stayed 4 nights in Oct 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything special the service people . Really nice all employers
Stayed 6 nights in Oct 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to my room ! Definitely going back again
Stayed 5 nights in Sep 2025

10/10 Excellent

Tabatha

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic. Resort is absolutely beautiful and extremely clean.
Stayed 6 nights in Sep 2025

8/10 Good

Elaine, Woonsocket

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out concierge Cesar did an amazing job. He was very attentive. Made our stay very nice.
Stayed 14 nights in Sep 2025

10/10 Excellent

kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was great.My concierge Rafael was great and very helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Erodia Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025