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Grand Palladium Palace Resort Spa & Casino - All Inclusive

4.0 out of 5.0

Grand Palladium Palace Resort Spa & Casino - All Inclusive

4.0 out of 5.0

Recent guest reviews

The Beach is beautiful, only plus for this resort.

Staff lost our luggage and when we were asked to follow the bell man after 30 min waiting our bags were inside of a employee car

Pros - beach, nice room right on the beach, and spa Cons - food, too large of a resort, very hard bed, jacuzzi tub on our terrace was nice except it only had cold water so we never used it, a majority of the staff were cold and not very sociable.

The room and property was very nice. Lots of great options for food and drinks. The pools were great. However, a majority of the staff couldn’t help with basic needs/questions due to language barriers. Also, we were in a big group and everyone of us had issues with checking in. My biggest issue though was the massive amount of people who tried to sell to you - excursions, jewelry, cigars, hair braiding, timeshares, spa services, etc. They were relentless- at the beach, at the pool, in the lobby.

Great resort, terrific service! Staff is terrific, they make the stay lots of fun, and the food is great!

Room hadn’t been used in a while so smelled like mildew, lost power 3 times, toilet wouldn’t flush 3 mornings in a row.

Great hotel, nice restaurants and friendly staff .

Friendly staff, great food, drinks, junior club, and spa.

It was my first time staying at this resort. I had an amazing time. My family and I enjoyed the food, drinks, and service. Our stay wouldn't have been so great without the people that work their that made us feel entertained. My only recommendation is that the entertainment in the lobby be more exciting and the pull out bed be more comfortable for people to sleep in. Other than that everything was perfect.

We stayed 6 nights at this hotel (august Sunday 20 to Friday 25 )Excellence cervice .friendly staff,very helpful and nice people. The areas were clean and well maintained.the room was spacious and very clean.

The 5 star hotel , but no including for exclusive guest about the sauna and hot poor water. The food restaurant for all you can eat need improvement. We have to wait too long almost 3 hours

1. We were assigned a room next bldg to beach but was put into another room due to it being occupied. 2. We were essentially downloaded considering where we ended up. Center of resort by main road. 3. We even showed & shared we were there celebrating our 25th anniversary. 4. The room we ended up in had issues. Fridge not stocked, no robes or slippers. Never got slippers even though mentioned each day. 5. Tub had loose pieces from jet. 6. Ac & fridge shuts off when no movement in room. 7. Food was ok. The breakfast & lunch was the same every place and day 8. The Japanese Teppanki is a joke! Do NOT go! It will taint your experience of true Teppanki 9. Room service ends at 11! Especially when they have couple of events from 12! 10. Disco should play music for the masses for more familiarity

This hotel is a valuable place to stay at for the price. Check-in was extremely slow and frustrating, over 1 hour after check-in time and our room was still not ready and it wasn't until we complained that we got different rooms and even then they weren't even the correct rooms. Food is not the best so nothing to write home about. Drinks are good and strong. Nice beach front and area, pools are nice. There's also an adult only pool should you want to stay away from children.

My girlfriend and I stayed 8 nights (was here also in 2014) and had a nice time. Room was large and clean, nice hot water for showers. Safe and refridg in the room, and plenty of pools with bars near the room. Ocean close by and beach beautiful with plenty of lounging chairs. Food pretty good, disco so-so but fun. I would go back again.

Our money was taken. Simple as that. Dishonest people. Never again.

The hotel is beautiful and the beach is great.We stayed 6 nights and went to Sunset Disco and the Theater. Each night was a different show and always enjoyed it. The food was good.Always you can find something in buffet restaurant although we went La Carts restaurants.We liked the Italian and Gourmet Restaurants. The only convenience was the people trying to sell cigars, cups and excursions on the beach

To start with this is a copy of my letter to Pallidum corporate. After three atempts to talk to them they forward my complaint to the same manager/wardon who made our a vacation more like a trip to prison. He now tells ne he will upgrade us next time, but refused to just change our rooms to ones not under constructions this year. Why would I go back???... IT WAS HORRIBLE. Why would I go back? YOu offering me an upgrade is like offering me a rotten bowl of fruit. This is roughly my future and ongoing review short your personal responce in the next few days. (heres my review real people) We stayed at Palladium as a family of four for our summer vacation this year. We paid for an 8 night stay and did not arrive untill the day after the first day we had paid for. Our plane was delayed. Not the hotels fault and we had no problem paying for the night we missed. We were still made to wait for our room until a couple hours after standard check in the day after which would have been bad but the fact we had paid for the night before and our room was given to another that we had to wait to be cleaned is ridiculous. I explained to manager and he refused to acknowledge that we were waiting more than two hours after check in. NO NO we paid for 26 hours prior. We didnt ask for a refund that night but by god it should have been ready for us. We were denied an upgrade and offered a fruit basket (slap in the face) which never came. Our next three nights had no television service. Still no room change possible. Two days later our main bar and main pool with secondary bar closed. No compensation. (Sorry main bar was virtually closed with bottled soda and few spirits.) We had to walk to neighboring sister bars and pools. We were not allowed on trollies because we were not members of adult resort. One trolley was designated for our place and three others but filled quickly and passed us up. The empty ones for the Royal and time share club also passed us. We literally had to walk a mile for a swim or drink. Our weak air conditioner completely broke pouring water on to our belongings. Still nothing. We would wait in line for a restaurant for an hour and have Spanish or non whites pulled from the line way behind us up to eat. We were basically forced to do all buffets and I do not exaggerate when I say not once were we brought drinks at the table in buffet. We had to get them our-self and were twice scolded for using the coke machine! But nobody helped us! & WE TIP! We were treated like garbage. Now I get home and voice a complaint to corporate and am first scolded for not demanding and up grade (which again we requested but were denied) but offered an upgrade on a future stay to a place I would not go if I was paid to. It was a robbery of my money. Robbery of my vacation time and instilled a feeling of inferiority to my american children when traveling abroad. Perhaps that's what Palladium wants. The corporate keeps referring me back to a manager who was as mean as he could be when we were there and now offers me a upgrade when I return . No thanks Id rather shove a meat loaf in my eye then go back there. Upgrade ??? How do they upgrade white steerage? Give us a rotten fruit bowl? The staff for the most part was rude or ignored us. A few good bartenders that I connected with but that place embraces no if you are american and white. Last year we were at a NON PALLIDUM Jamica place everything was no problem our several visits to mexico were the same. Not sure if its DR or Pallidum but I would never ever consider a return. I tend to believe its Pallidum as they have failed to respond to me and just keep giving me the manager AKA wardon of the place who scold me about not demanding TO HIM an upgrade. And slaps my face offering an upgrade in the future. STAY AWAY FROM PALLADIU IF YOU ARE A AMERICAN WHITE FAMILY! Feel free to contact me if you have questions. I left out about 15 other very bad problems we had trying to keep it simple.

We stayed at this hotel for 6 days with my family, and the only thing I could say is that it was great experience, the service, shows, location and what I really appreciate the most was the kindness of the hard working employees. I can't wait to go back!

The hotel was nice, food great, and overall stay was great. It's not a 5-star hotel but you it's a great value for what you pay for. Most the staff are very friendly and go out of their way to be nice.

Avda. Francia s/n Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Cortecito Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Cortecito Beach is a short stroll from Grand Palladium Palace Resort Spa & Casino - All Inclusive, and other popular attractions like Los Corales Beach are within a couple of miles (3 km). This 410-room, 4-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and a casino. It's connected to the convention center in central Punta Cana and also close to Arena Gorda Beach and Palma Real Shopping Village.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 13 restaurants, including Bhogali, which specializes in Indian cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 5 coffee shops/cafés.


Rooms

A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. The bathroom offers a jetted tub, hair dryers, and free toiletries. Other standard amenities include a fireplace, free minibar items, and a furnished balcony.


Property features

Grand Palladium Palace Resort Spa & Casino - All Inclusive features a full-service spa, 4 outdoor pools, and a casino. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 35 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a fitness center.

Room options

Deluxe Single Room

King 1 | Sleeps 1

Junior Suite

King 1 | Sleeps 4

Deluxe Room

King 1 | Queen 2 | Sleeps 4

Suite (Loft)

King 1 | Sleeps 4

Guest reviews for Grand Palladium Palace Resort Spa & Casino - All Inclusive

Everyone (14) Couples (16) Business (1) Family (19) Friends (6) Other (2)
2
Families Family with small children Partner Couples Friends

The Beach is beautiful, only plus for this resort.

By on Jun 11, 2019

Review comment responded on Jun 11, 2019

Dear Guest, Thank you for having stayed at our hotel. We deeply regret not having lived up to your expectations as we would have liked and for which we work tirelessly. Reading your review saddens us greatly for not having fully met your expectations, so we offer you a genuine and sincere apology, however, as a customer-focused company, we implement improvements based on your reviews, that's why, your words are vitally important and welcome. Thank you for contributing to our continuous improvement system. It would be a pleasure to be the vacation option of your choice again in this perfect Caribbean environment for a total disconnection. Best regards!

3
Everyone

By on Jun 2, 2019

Review comment responded on Jun 2, 2019

Estimad@ Huésped, Antes que nada, quiero agradecerle el que haya compartido sus impresiones vividas con nosotros a través de Expedia. Lamentamos mucho que nuestros servicios no estuvieron a la altura de sus expectativas. Son los comentarios de nuestros queridos huéspedes que nos permiten saber donde estamos bien y donde podemos mejorar. Es por ello que amablemente le solicito que nos contacte de manera privada y nos deje saber donde hemos fallado con el objetivo de tomar las medidas de lugar. Nos gustaría en un futuro tener la oportunidad de poder brindarle de nuevo nuestros servicios para que su percepción sobre los mismos fuese otra. Sinceramente,

1
Friends Families

Staff lost our luggage and when we were asked to follow the bell man after 30 min waiting our bags were inside of a employee car

By on May 23, 2019

Review comment responded on May 24, 2019

Dear Guest, Thank you for contacting us and having chosen us for your stay in Grand Palladium Palace. We regret that your stay was not up to your expectations, as our team works hard to provide with an excelent services and we work in exceeding your expectations. If you could share further information regarding this topic would be very important for us, please do not hesitate to contact us at acliente.palace@palladiumhotelgroup.com or through the Expedia site, it will be our pleasure. Best regards,

3
Everyone

Pros - beach, nice room right on the beach, and spa Cons - food, too large of a resort, very hard bed, jacuzzi tub on our terrace was nice except it only had cold water so we never used it, a majority of the staff were cold and not very sociable.

By , from USA on Feb 6, 2019

Review comment responded on Feb 6, 2019

Dear Mac, Thank you very much for your preference, we are pleased to know that our Spa, the beautiful beach we have and the suite assigned to you were some of the aspects that truly added value to your stay. On the other hand and not least, we are very sad to not have lived up to your expectations as we would have liked, please accept our honest apologies for the unfavorable events. Our management is aware of each of these points, we assure you that the corresponding measures will be taken, thank you for helping us to optimize our services and the experiences of our future visitors. Best regards! Gelson Zorrilla Hospitality Manager

3
Everyone

The room and property was very nice. Lots of great options for food and drinks. The pools were great. However, a majority of the staff couldn’t help with basic needs/questions due to language barriers. Also, we were in a big group and everyone of us had issues with checking in. My biggest issue though was the massive amount of people who tried to sell to you - excursions, jewelry, cigars, hair braiding, timeshares, spa services, etc. They were relentless- at the beach, at the pool, in the lobby.

By on Jan 23, 2019

Review comment responded on Jan 23, 2019

Dear Guest, First of all I would like to thank you for selecting Grand Palladium Palace Resort Spa as well as for the time you took to share your comments after having stayed with us. It is great to hear you appreciated the beauty of our grounds an facilities. it saddens us to read about your dissatisfaction with certain service on this trip for the fact that we were not able to reach all your expectations. Regarding the attitude of the staff, we want you to know that the hotel constantly trains its employees, especially in terms of customer service and languages, we will continue to join efforts to bring this situation to its minimum expression. You can be sure that we will share your opinion with our Management so that immediate measures can be taken to correct each of the details you have mentioned. We really hope to host you here again in the near future so that you can witness the changes implemented and allowing us to regain your trust. Kindest regards,

4
Everyone

Great resort, terrific service! Staff is terrific, they make the stay lots of fun, and the food is great!

By on Dec 11, 2018

Review comment responded on Dec 11, 2018

Dear Guest, Thank you very much for sharing a great review of our Grand Palladium Palace Resort, Spa & Casino, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Zorrilla Hospitality Manager

4
Everyone

Room hadn’t been used in a while so smelled like mildew, lost power 3 times, toilet wouldn’t flush 3 mornings in a row.

By on Dec 9, 2018

Review comment responded on Dec 9, 2018

Dear Guest, Foremost we would like to thank you by having taken some of your valuable time to post your review after having stayed with us at Grand Palladium Bavaro Suites Resort Spa & Casino. Your remarks are highly appreciated. Please receive our most sincere apologies for the inconveniences you have faced. I assure you, we will address it to the corresponding department to give the proper follow up and prevent future occurrences. We understand that there is always room for improvement and our guests’ experiences play the key role in this continuous process, which leads us to achieve Service of excellence. We will be attentive to your next visit. Sincerely,

5
Everyone

Great hotel, nice restaurants and friendly staff .

By on Sep 29, 2018

Review comment responded on Sep 30, 2018

Dear D, Thank you for posting your review on Expedia aiming to sharing your experience with thousands of future visitors. We hope to have you back for many years at this your “home away from home”, Grand Palladium Palace Resort & Spa. Yours in hospitality,

5
Everyone

Friendly staff, great food, drinks, junior club, and spa.

By on Jun 25, 2018

Review comment responded on Jun 25, 2018

Dear Guest, Thank you very much for sharing such a lovely review of our Grand Palladium Palace Resort, Spa & Casino, it pleased us greatly that it has been a memorable one. I am also excited that you found the staff to be accommodating and helpful and that you felt this made of your stay a really pleasant experience. I have passed your kind words to the whole team and we hope to have the opportunity to welcome you once again very soon. Best regards, Gelson Hospitality Manager

5

nice hotel close to everything

Everyone

It was my first time staying at this resort. I had an amazing time. My family and I enjoyed the food, drinks, and service. Our stay wouldn't have been so great without the people that work their that made us feel entertained. My only recommendation is that the entertainment in the lobby be more exciting and the pull out bed be more comfortable for people to sleep in. Other than that everything was perfect.

By , from new york on Sep 4, 2017

Review comment responded on Sep 6, 2017

Thanks for taking your time to share your impressions in our Resort,. we love to know that you have enjoy your holidays with us besides the good treatment of our collaborators! We take note of your recommendations and we will transfer them to the entertainment department. we hope you come back soon!!!! Best Regards, Yulissa Mari Puello Accomodation Manager Assitant.

Grand Palladium Palace Resort Spa & Casino - All Inclusive

Avda. Francia s/n, Punta Cana, La Altagracia 23000