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Recent guest reviews

Great lobby for people watching, unbelievable 5 star western breakfast if you like steak, lobster tail, bacon, numerous fruits and breads, eggs anyway you order, convenient to public transportation, great restaurants. Softest beds in Japan. Could not have had a better stay in Kyoto.

Great location, and the room is spacious in Japanese standard. The only downside for this hotel is that. I was able to see the noise of the crowd at night on the street although I was saying at high as 8th floor. Otherwise, it was a great experience.

Great location and very friendly and helpful staff

Great location, clean property and rooms, helpful staff. Would recommend and return to the hotel!

Property is new, modern and has a perfect location. Rooms are small.

Friendly and helpful staff. Clean room. Hotel located between 2 streets for quietness but close to everything.

Great location and rooms. Rooms are very modern and nice. Very courteous and friendly staff.

Everything about this hotel was wonderful. The location, staff and condition were perfect.

Very nice hotel. Great location. Breakfast was pricey but delicious.

Hotel was always clean. Staff was very polite, always helpful. Excellent location in the city.

Pro: location, New hotel Con: Service was lacking, poor hospitality, incorrect room and etc.

Firstly, the hotel smells amazing when you walk in. Check in is very easy. The rooms are great and set up nicely. We found the beds and pillows to be uncomfortable though. The hotel is in a great location and it was easy to get around

71-1 Daikokucho, Kawaramachi-dori Kyoto Kyoto

Room options

[NON SMOKING] Deluxe Family Twin Room

2 Twin Beds | Sleeps 4

[NON SMOKING] Japanese Suite

2 Large Twin Beds | Sleeps 5

[NON SMOKING] Deluxe Corner Twin Room

2 Twin Beds | Sleeps 3

[NON SMOKING] Deluxe Corner King Room

1 King Bed | Sleeps 3

Hotel highlights

  • Walking distance to Kawaramachi and Pontocho
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in Central Kyoto, CROSS HOTEL KYOTO is within a 5-minute walk of Kawaramachi and within 15 minutes of other popular attractions like Nishiki Market. This 301-room, 3.5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.


Rooms

All 301 air-conditioned accommodations feature a separate bedroom. Guests can expect free WiFi and flat-screen TVs. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, free bottled water, and safes are other standard amenities.


Property features

At CROSS HOTEL KYOTO, guests have access to free WiFi in public areas and free newspapers. Offsite parking is offered for a fee. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage.

Guest reviews for CROSS HOTEL KYOTO

Everyone (6) Couples (4) Family (5)
5
Family

Great lobby for people watching, unbelievable 5 star western breakfast if you like steak, lobster tail, bacon, numerous fruits and breads, eggs anyway you order, convenient to public transportation, great restaurants. Softest beds in Japan. Could not have had a better stay in Kyoto.

By on Jan 4, 2020

Review comment responded on Jan 7, 2020

Thank you for taking the time to leave us your wonderful review regarding your recent stay at Cross Hotel Kyoto. It is pleasing to read that you had a fantastic stay with us and that you enjoyed many aspects of the hotel from lobby lounge to convenient location. Thank you also for highlighting our breakfast. Our breakfast buffet offers over 70 kinds of menus including a variety of grilled dishes, eggs and ham, fresh salads and fruits, delicious soup and refreshing drinks; simple Japanese options such as rice and miso soup are also available upon request. We have received positive feedback from many of our guests and it is great to know that you also enjoyed it. Thank you again for your valuable feedback. It will be our great pleasure to welcome you back again soon. Best regards, Cross Hotel Kyoto

5
Partner Couples Friends

Great location, and the room is spacious in Japanese standard. The only downside for this hotel is that. I was able to see the noise of the crowd at night on the street although I was saying at high as 8th floor. Otherwise, it was a great experience.

By on Dec 8, 2019

Review comment responded on Dec 9, 2019

Thank you for sharing your experience regarding your recent stay with us at Cross Hotel Kyoto. It is pleasing to hear that your overall stay with us was satisfactory. However, we sincerely apologize for the inconvenience caused by noise from the street during your stay. As you mentioned, our hotel is conveniently located in the downtown area, and while this offers an easy access to many restaurants/bars, attractions and subway/bus stations, this also makes it difficult for us to ensure perfect quietness in the room. However, we understand that unbearable noise should be addressed properly. We will continue to monitor the noise level in the surrounding area and will work closely with the local police if any action is needed. Thank you again for your honest and generous feedback. We hope to have the chance of welcoming you back again soon. Best regards, Cross Hotel Kyoto

5
Family

Great location and very friendly and helpful staff

By on Dec 2, 2019

Review comment responded on Dec 3, 2019

Thank you for choosing to stay at Cross Hotel Kyoto and for taking the time to leave us your review. It is such a pleasure to hear that you had a pleasant stay with us and that you were especially satisfied with our convenient location and the service from staff. In particular, we are so grateful for your positive comments on our staff, as the team always strives to deliver an outstanding service to our valued guests. We hope you had a great time and made a lot of wonderful memories in Kyoto. Thank you again for your valuable feedback. We look forward to welcoming you back again soon. Best regards, Cross Hotel Kyoto

5
Partner Couples

Great location, clean property and rooms, helpful staff. Would recommend and return to the hotel!

By on Sep 24, 2019

Review comment responded on Sep 25, 2019

We would like to thank you for choosing to stay with us and for sharing your experience with other travelers. It is gratifying to see that your overall stay with us was satisfactory and that you enjoyed your time here. The perfect experience you had is our goal which the entire team strives to achieve so we are very grateful for your kind words. Thank you again for your positive feedback. We hope to have the opportunity of welcoming you back again soon. Best regards, Cross Hotel Kyoto

5
Everyone

By on Jul 31, 2019

Review comment responded on Aug 6, 2019

Thank you for staying with Cross Hotel Kyoto and sharing your experience with other travelers. We are delighted to see that we were able to meet your expectations and that you enjoyed your stay with us. We will continue to strive to deliver the best experience to our guests. Thank you again for your perfect rating. It would be our great pleasure to welcome you back again soon. Best regards, Cross Hotel Kyoto

5
Partner Couples

By on Jul 24, 2019

Review comment responded on Jul 25, 2019

Thank you for choosing to stay with Cross Hotel Kyoto and for your perfect rating. We are delighted to see that we were able to meet your expectations and you enjoyed your stay with us. We hope you will return to us soon for another great experience in Kyoto. Best regards, Cross Hotel Kyoto

4
Family

Property is new, modern and has a perfect location. Rooms are small.

By on Jul 13, 2019

Review comment responded on Jul 15, 2019

Thank you for choosing to stay with Cross Hotel Kyoto and for sharing your review with other travelers. Despite of some positive aspects of the hotel, we are sorry to hear that we were not able to meet all of your expectations. We have got some different categories of rooms, which offer variations of sizes. If you are looking for space, we would recommend to book a Superior room or above as the price difference is not drastic, although will allow much more comfort. Our Reservation team will be delighted to assist you in finding a room the most suitable for your needs on your next visit. Thank you again for your honest and valuable feedback. We hope to have the chance to welcome you again for more positive experience. Best regards, Cross Hotel Kyoto

5
Family

Friendly and helpful staff. Clean room. Hotel located between 2 streets for quietness but close to everything.

By on Jun 4, 2019

Review comment responded on Jun 5, 2019

Thank you for choosing to stay with Cross Hotel Kyoto and for your perfect score rating. We are glad to hear that you were satisfied with our location, which is quite convenient to go to main sightseeing spots by walk and train. It is particularly pleasing to see you had such a nice time at the hotel and that the staff friendliness was to your liking. Thank you again for your perfect rating feedback. We hope that you will have the opportunity to visit us again soon to discover more of our local treasures. Kind regards, Cross Hotel Kyoto

5
Family with small children

Great location and rooms. Rooms are very modern and nice. Very courteous and friendly staff.

By on May 30, 2019

Review comment responded on May 31, 2019

Thank you very much for choosing Cross Hotel Kyoto and for your wonderful feedback. We are delighted to know you loved our well-maintained accommodations and the location was perfect for your needs. It is particularly pleasing to know that you found our staff courteous and friendly. It is good to read you were impressed with our courteous associates and that our convenient location made your stay more comfortable. Thank you once again for ranking us so highly. We are look forward to welcoming you again very soon. Kind regards, Cross Hotel Kyoto

5
Everyone

By on Apr 23, 2019

Review comment responded on Apr 24, 2019

Thank you very much for having stayed at Cross Hotel Kyoto. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit. Kind regards, Cross Hotel Kyoto

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