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ANA Crowne Plaza Kyoto

4.0 out of 5.0

Recent guest reviews

Whilst the refurbished rooms and service deserve appreciation for effort, the ANA Crowne Plaza doesn't stand up anywhere close to the IHG banner which one is familiar with. And, in case you ever needed a convincing excuse not to visit the gym during your travels, you will find one at the ANA Crowne Plaza's crumbling basement health club / hazard.

Located close to Niejojo-Mae subway station and across the street from Nijo Castle the hotel also offers a free frequent shuttle to Kyoto JR station. Not a lot of choice for eating out although there was a good Izakaya round the corner. The hotel appeared to be part way through a makeover. Our room on the 4th floor was rather dated with fittings familiar from the 70s or 80s. Most people headed for breakfast on the ground floor. However, the so-called Japanese breakfast on the 2nd floor was anything but Japanese and highly recommended. Note however that it would be wise to make a reservation.

Hotel just in front of Nijo castle. Comfortable rooms, good beds. Possible to chose international breakfast if you still want the Japanese you find it. Dinner buffe is also very good. Service for rental bikes works perfekt. We took a day biking around Kyoto and the bikes were ok.

Outside of a snafu with checkin (they hadn't received notice from my concierge that there would be two of us), the stay was wonderful. The place looks drab from the outside but is lovely on the inside. The free shuttle to/from Kyoto station was huge for us!!

Generally this is an excellent hotel, very clean, good facilities, and nice rooms, and I would recommend this hotel to anyone who is looking for an excellent location, great value for money, and generally very friendly staff, the only thing which I didn’t like was the check out, the receptionist asked for my 2 room keys, I am a seasoned traveler and I collect the room keys of the hotels I stayed at, so when I only returned one key the gentleman asked me where the second key was and when I told him that I collect them as souvenirs he was very insistent that I return the key, his words: “many of our guests keep the keys, so please return the second key”….. I know “greener living” and it’s a really minor thing, however I thought that if I lied and said that I left the key in the room I could have gone home with an extra souvenir of one of the best hotels I stayed at during my Japan travels. This brings my to my next point and is something I experienced and don’t like about hotels nowadays: The honest and friendly traveler doesn’t get anywhere and you need to complain in order to get a better treatment, the hotel must have thousands of keys they can spare and this last impression of the hotel meant I left a little disappointed. I also felt that many of the Male receptionists at the front desk looked down at some of their guests, the ladies however I must praise, they excelled in any aspect and were most customer oriented. Furthermore I do not need a response to this post from management because this would just prove my statement about having to complain in order to get something in return, such as that room key.

My wife and I stayed here for 2 nights of our honeymoon. Unfortunately the hotel issued us with a twin room instead of a double, and they had NO double rooms available and the beds couldn't be pushed together! Not ideal! Unfortunately this was difficult to try to resolve as none of the reception staff spoke very much english. The bar and restaurants in the hotel were nice, but pricey. We ended up eating breakfast in the hotel, but not dinner. Although the hotel knew it was our honeymoon, we got a distinctly average room with no view and no wee extras/gifts. All in all it was a little disappointing, although the hotel is in a nice location overlooking Nijo-jo Palace.

We spent a wonderful, romantic weekend in Kyoto, staying at Anna Crowne Plaza. Such a lovely place. They upgraded us to the eighth floor. O la la. Room was large and had many amenities, such as coffe, tea, too the brushes, etc. The free drinks and snacks, with a fresh orange juicer, and draft beer, at the eighth floor lounge, was very welcome. The hotel is centrally located, with a shuttle to and from Kyoto Station. We did not use the pool or spa. The Japanese breakfast was tasty but too large for our tummies. Where do the Japanese put all the food? The first floor loung music eas of a good quality. Violin one night and piano the next. There is a beautiful faux waterfall at the lounge. The service was excellent. Everyone helpful and friendly. Felt like family. Highly recommend this Hotel.

Positioned directly across from Nijo Castle (a must see), we found the Crowne Plaza to be the ideal hotel for our stay. The staff are all beyond friendly and helpful, and all of the women wear a beautiful white Kimono, which enhances the atmosphere. While the lobby is a bit dated, our room appeared to have been remodeled recently. In fact, carpet in the hallway had a fresh new smell. With room had very modern features, large flat screen, electronic shutters, updated bathroom and a nice little sitting space by the window. The breakfast buffet is wonderful and there are about 5 restaurants in the lower floor. Finally, they offer a shuttle to Kyoto Station every 15 minutes which is great. Final note, there was a tour group staying at the hotel from the Smithsonian, so that says something!

Extremely helpful staff and a shuttle bus to Kyoto station every 15 minutes! Across from Nijo castle what more could you ask for!!! The hotel has everything, all amenities in the room, even some scales in the bathroom! The rooms are nice and big in size unlike the rest of Japan ! Hotel also has a Gym, sauna and an amazing restaurant too!

we stayed on 17-20 sept 2017, was great hotel, however my husband left a travel purse which has total 1000SG$ inside it (in some foreign currencies) in the safe box in our room,forget toke it when checked out, called hotel and they said nothing left in our room and can't check it again because there are new guests inside. my husband is 100% sure he left his purse in there which i also saw it and i realized too that i never saw him toke it back when checked out (so i'm sure too he forgot to take it), so he said to hotel cust service to check it again after the guest check out later and call/email him back, but no news until now. usually when it comes to large group, like crowne hotel, they will keep the item and called the guests to let them know without wait the guest realized that they forget it and call the hotel.actually it was a great hotel,but this bad experience is the first time for us from a large group hotel as crowne

Nijojo-Mae Horikawa-Dori Kyoto Kyoto-fu

Hotel highlights

  • Steps from Nijo Castle
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Central Kyoto, ANA Crowne Plaza Kyoto is adjacent to Nijo Castle and within a mile (2 km) of other popular sights like Kyoto Imperial Palace. This 4-star hotel has 291 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. Located in central Kyoto, the hotel is also near Kiyomizu Temple and Heian Shrine.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


All 291 air-conditioned rooms provide refrigerators, phones, and desks. Guests can expect to find free WiFi and wired Internet, plus LED TVs with satellite channels and pay movies. Bathrooms offer hair dryers, free toiletries, slippers, and bidets.

Property features

Guests staying at ANA Crowne Plaza Kyoto enjoy an indoor pool, a health club, and a spa tub. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and conference space.

Room options

Executive Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Executive Room, 1 Double Bed, Smoking

Full 1 | Sleeps 2

Room, 1 King Bed, Non Smoking (LEISURE)

King 1 | Sleeps 2

Room, 1 King Bed, Smoking (LEISURE)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1366 reviews