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ANA Crowne Plaza Kyoto

4.0 out of 5.0

Recent guest reviews

This is an older hotel with older furnishings. If you are a non smoker DO NOT take a room a smoking floor, even if they say the room is cleaned properly to take away the cigarette smell. Cigarette smoke is still present but the smell in the hallways is overwhelming.

Flowers for our anniversary in our room on arrival was a lovely touch as was being on a higher floor as requested. The hotel was well situated with a fab shuttle bus running frequently to the station and back to give access to trains or tours as we found day trips went from hotels or tourist shops in this area. Easy to walk to the Imperial Palace and Nijo Castle literally opposite. Breakfast was busy ( we visited during a national holiday ) but there was always plenty of tasty food. The staff were lovely so polite and very helpful at all times. Our room was not particularly modern but had everything in it we needed, toiletries were always restocked - tea and coffee making facilities were fine.

We stayed as a family of four (kids aged 11 and 8) in two rooms for 7 nights in Jul/Aug What's great: the location is good and room size ample. We had 2 large single beds and small table and chairs in each room and still plenty of space for bags. The breakfast was excellent. Lots of choice- teas, coffee machines, fresh oranges with juicer machine. Cereals, fresh fruit and yoghurts. French toast, waffles, pastries, pancakes and a myriad of toppings! Eggs benedict, omelettes made fresh plus buffet style hot foods. Japanese buffet breakfast was also served and looked like lots of choice. Staff were friendly and quite efficient. Our room was on the 5th floor and with came with nightshirts ( in drawers), slippers and fridge although items included were chargeable, even water. Tea and coffee are provided free of charge. As are some nice extras like essential oils and bath powders. These are topped up. Checking in was ok but strictly 3pm and no earlier. Pool is good size and free to guests. Changing facilities include a lounge area where you can order drinks and watch TV. Gym machines are alongside pool so parents can work out whilst kids swim. Saunas are inside changing rooms so single sex. Swim caps must be worn but are provided free. Some poolside loungers. What's not so great: this is a big hotel but the breakfast room is small. At busy times a handful of people queued to be seated. Before 7:30 and after 9 is fine. Lounge area off reception serves drinks and food but is expensive.. almost 3000 yen for two teas and 2 cakes- and that was an offer! There is an eve and lunch buffet served in breakfast restaurant. We had the lunch one day and eve another. We also ate a la carte but again this was pricey and portions small. The lunch buffet was great and good value. The eve was awful as it resembled a school canteen- big families - 10 plus per table 2 had more kids than adults which made for almost chaos. Kids do eat free and we suspected these were not hotel guests but locals who take full advantage. Considering we paid around £70 for our meal we expected a more relaxed setting and left much sooner than the allotted 90 mins. We did complain but were offered only a verbal apology. The hotel happily took payment in full from us. Be aware of: it's true the rooms are tired and bathrooms seriously outdated!... but the entrance and reception areas are lovely. 8th floor has been upgraded and looked very modern. Shuttle bus to Kyoto station is every 15 mins and works a dream. The drivers were fantastic. If you leave the hotel and turn right out of the doors then right again you head down a narrow side street to reach a main road in just 3-4 mins. Just as you turn the corner there's a great value store selling a large choice of wine beers and snacks and a couple of doors down a 7 eleven. Nice touches: there are free computers, internet and printing alongside reception with pod style coffee and tea machines. There are takeaways cups and lids so great to grab and go and free of charge! Overall: we would recommend this hotel for a family due to its pool, shuttle service, space and breakfast. Eat here only for convenience due to price being high and eve buffet being chaotic despite high price.

Stayed for one night in the heat of the Japanese summer. The air con was absolutely terrible, it could only be felt when standing in a certain position in the room which made sleeping an issue. Ok for one night but couldn't have stayed for more. Hotel is right opposite the castle and shopping area so excellent for exploring the city. Hotel provides a free shuttle bus to and from the JR station which is great if you're travelling by rail.

We stayed here and the hotel is in an old style, but it is in an excellent condition. The rook is pretty big for the Japanese style, and e extremely clean. It is very well located, had a metro a few steps away and you can find good restaurants near by, or walk to Ponchoto alley.

Lobby is very nice, they have an awesome waterfall and pond feature right outside of the lobby and restaurant that gives the whole property an incredible feel. Rooms are not super spacious, (granted it is Japan after all), but they are comfortable and very functional. Not fancy, but complete. Service is good, everyone has been very polite, even when they don't have the answers you are looking for, they will work hard to give you the next best thing in their mind. Breakfast is outstanding! The buffet has great options, abundant in choices for all categories. Fresh orange juicer machine, all the tea you could possibly desire (including my favorite -roasted green tea) and several specialty coffees. Also, they have a free shuttle to and from the Kyoto train station which helps a lot. Very happy with this stay!

Good location across from Nijo castle and the free shuttle bus to/from Kyoto Station was incredibly helpful and made getting around the city much easier. My room was dated, but comfortable and quiet, with nice amenities. I had a la carte breakfast at the cafe downstairs, and thought it was okay, but not super exciting- the buffet might be a better experience. Overall, a good choice for Kyoto.

The hotel is not centre city, but convert to Kyoto Imperial Palace, Nijo-Jo Castle. Need to take a Taxi to other chosen sites. Rooms are space-ish and have a view of the local area. Staff helpful and the restaurant food is very good

Good position for touring around Kyoto. Rooms are a good size, clean, well set out and comfortable. Pleasant and efficient staff. We were pleasantly surprised by the hotel at the rate charged. close to the Nijo Palace, which is recommended to see.

I an still a ANA member! Some times i use it nationwide! Toyama,Niigata! Sapporo! Hiroshima matsuyama and kyoto! Last time i went with my friend! She paid everything! So i could not put the miles in my milaga account! But any ways i like ANA hotes! Still nice service!

Nijojo-Mae Horikawa-Dori Kyoto Kyoto-fu

Hotel highlights

  • Steps from Nijo Castle
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Central Kyoto, ANA Crowne Plaza Kyoto is adjacent to Nijo Castle and within a mile (2 km) of other popular sights like Kyoto Imperial Palace. This 4-star hotel has 291 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. Located in central Kyoto, the hotel is also near Kiyomizu Temple and Heian Shrine.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


All 291 air-conditioned rooms provide refrigerators, phones, and desks. Guests can expect to find free WiFi and wired Internet, plus LED TVs with satellite channels and pay movies. Bathrooms offer hair dryers, free toiletries, slippers, and bidets.

Property features

Guests staying at ANA Crowne Plaza Kyoto enjoy an indoor pool, a health club, and a spa tub. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and conference space.

Room options

Executive Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Executive Double Room, 1 Double Bed, View

Full 1 | Sleeps 2

Room, 1 King Bed, Non Smoking (LEISURE)

King 1 | Sleeps 2

Room, 1 King Bed (LEISURE)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1323 reviews