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ANA Crowne Plaza Kyoto

4.0 out of 5.0

Recent guest reviews

I am the Spire Elit Memeber that is the highest possible level in that hotel chain and I can definately compare the different businesses in the chain. The staff attitude is between indifferent to negative, not speaking about the fact that English is neither undersatood properly nor spoken in a way that I could understand. The flexibility of the reception including the involvement of the manager is null. A simple task of ordering a taxi for a early morning train became a half hour project with a taxi that was imposed on me half an hour earlier ( 5. AM.) and we ended up waiting 45 minutes for the dparture of the train in the station. The rooms could be in a better shape and houskeeping more attentive. I tried to get a soft pillow and gave up after 2 attempts that ended up in extra slippers and on teh second attempt in a towel. It is a internation chain catering to foregners at the end....

Location and the free shuttle to Kyoto station every 15 minutes was one of the main reasons for booking this hotel. One of the tours had a pick up from the hotel. The rest of the tours started from Kyoto station. Very convenient. The room was big. At check in, we were allotted a non smoking room, but the room and the passage outside the room had a strong smell of smoke. Once we informed the front desk, their staff visited the room, sprayed air freshener and started the air purifier machine in the room. It was ok after that. Room was comfortable with 3 beds. Breakfast was good, but we could not find the bread counter on the 1st day as it was located away from the main counters and it was around a corner. We found it on the second day. Also, we had to wait for about 20minutes for a table at about 8pm. Staff was quite helpful in getting us a taxi and with directions. Hotel overlooked the Nijo Castle.

Friendly staff, nice refurbished room on the 7th floor and VERY handy shuttle bus service to the train station. Breakfast buffet was not OK.... dining room is too small for the size of the hotel which leads to a queue of about 10 minutes. Is this a Crowne Plaza or a Holiday Inn?! Not to the IHG group's usual high standard. Overall the hotel offers many spaces and services and I would choose it again if I come back to Kyoto.

I'm staying in this hotel now and it really impressed me! Great service, packing so much into a little room and still feeling spacious. Bedside usb ports for charging phones, great amenities. And the bed is so comfortable! Only downside is shower pressure is not strong enough and hair collects in the bath tub resulting in a flood after showering in the bath tub. Otherwise the hotel is great and I strongly recommend it

Stayed 3 nights in December. Family of (2 adults and 2 kids 6.5 & 4.5 years old). Booked through a travel agency (package hotel and bullet train), was cheaper that way but we couldn’t earn points with IHG that way though for room. The hotel has a shuttle from Kyoto station. About 15 minutes ride, a bit more if there is traffic. We used the shuttle during sightseeing as well. Instead of making 2-3 transfers, we went to Kyoto station and caught a shuttle back after a day of sightseeing. Closest train station to the hotel is Nijo-Mae station. The hotel is across from Nijo-jo castle (UNESCO site) Took a taxi to Imperial Palace, about $6. Would have been the same price if we took a train with a transfer, so taxi ended up same price for 4 of us plus much faster. Walked back from the palace simply using google maps, about 30 Min back. Nice walk on local streets Ate breakfast and dinner at Cozy restaurant at hotel. They had a promotion the month we were there ($5 off for breakfast buffet, $10 off for dinner buffet). Kids under 12 ate free (buffet). For 4 of us outstanding breakfast buffet was about $40 (that is with freshly squeezed orange juice, eggs Benedict made to order, omelet station). Room was ok, nothing fancy, but comfortable to sleep. Fridge in the room, slippers, bathrobes. TV. 5 (!) electrical outlets by (!) the bed. Very convenient to charge 2 phones, iPad and 2 extra portable charging devices at the same time Mattress was too firm for my liking, but perfect for my husband Staff is very professional. Although I think we came to experience what foreigners call “Japanese follow the rules to the point”. It’s either “yes” or “no”. There is no compromise. Was a bit weird to hear from front desk “no. You can’t have it. Because there is a rule that says NO”. Whereas I get it there are “rules”, there could be a different way of saying, such as “I apologize for inconvenience. Let me see what I can do to accommodate your request”. But that was a minor. There is a heated inside pool. With the “RULE” that you have to take shoes off. Get it. But we weren’t even allowed the pool slippers we brought with us. There is a business center in the lobby with complimentary coffee and tea to-go. We went out first night looking for something to eat. Weren’t impressed with the restaurants around, so ended up having dinners at hotel buffet every night. But that was just our preference. We had 2 little kids with us and we didn’t want to drag them out in the cold evening. The dinner buffet had cotton candy machine, ice cream, so it worked for us. We would stay at this hotel if we go back to Kyoto

Location is fantastic, short taxi rides to most of the top temples and shrines. Across the street from Nijo Castle. Shuttle to and from train station is extremely convenient. Rooms are dated but clean.

The hotel is pretty well located for a big part of the tourist attractions but the rooms and beds are very dated. Breakfast was good although not cheap.. oh, and what hotels with pool make guest pay for using the pool?? A disappointing experience. The worse hotel in our HK/Japan trip

Stay here for 1 night,located close to Niejojo-Mae subway station and Nijo Castle, free shuttle to kyoto train station,The lobby is exquisitely decorated .with waterfalls and gardens outside the front The room was clean,standard decor,comfortable but a bit small. wifi also slow

What a gorgeous hotel. It looked really shabby as we were walking up the street, the exterior is not the nicest, so we both had low expectations until we walked in to the lobby. It was beautiful! There's a waterfall outside a large window making for a very scenic view which they lit up at night. The service was great here, there were flowers in our room with a note congratulations us on our wedding anniversary. The room was large and spacious, and while we've had more toiletries provided than we could ever expect at home at the other hotels we've been at here in Japan, there were even more here! We received daily complimentary water and a different kinds of green tea. It was a really lovely, relaxing experience. On top of that, there is a frequent shuttle to and from the main Kyoto train station so despite the fact the hotel is about a 55 minute walk away we could just take the shuttle instead.

Spent 1 night at this hotel by redeem IHG reward night and I was so happy with this hotel so much. Because reward night always come with the room that can not guarantee the bed type andbI understand that, but I am travel with my girlfriend so we just need King size bed and the hotel responded to our need. Room is clean but unfortunately I got the room that face to construction site. I asked a staff at lobby for advice about train, his english is quite poor but I know he tried his best to make me understand and he did it (I was a little bit confuse but ok). Crowne Plaza Kyoto still worth to stay for every penny recommed to everyone.

Nijojo-Mae Horikawa-Dori Kyoto Kyoto-fu

Hotel highlights

  • Steps from Nijo Castle
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Central Kyoto, ANA Crowne Plaza Kyoto is adjacent to Nijo Castle and within a mile (2 km) of other popular sights like Kyoto Imperial Palace. This 4-star hotel has 291 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. Located in central Kyoto, the hotel is also near Kiyomizu Temple and Heian Shrine.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


All 291 air-conditioned rooms provide refrigerators, phones, and desks. Guests can expect to find free WiFi and wired Internet, plus LED TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters.

Property features

Guests staying at ANA Crowne Plaza Kyoto enjoy an indoor pool, a health club, and a spa tub. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and conference space.

Room options

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking (LEISURE)

King 1 | Sleeps 2

Room, 1 King Bed, Smoking (LEISURE)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1415 reviews