Staff was great!! Food was very good. Rooms needed some work and updating! We had a Jacuzzi rooftop room and the Jacuzzi was very old and there were no decent chairs or furniture to sit on up on the balcony. Not worth the upgrade!
First I arrived and tried to pay with my netspend prepaid card and it was decline multiple times! Reason insufficient funds. Not sure how when my prepaid amount was well over the cost of the room! Next we added netspend to Apple Pay and process a lower amount! What do you know it went thru and a receipt was provided! The remaining 400 was paid by my bank debit card! Great problem resolved! Arrived at the room the mini bar was hot! Tried use the phone in the room and no one answered in any departments. Ordered buffalo wings room service and go fried wings. No one who came to the room could speak English. The power went out in my daughters room for 10 mins! The next day I told 3 people the mini bar was hot and I needed diabetic friendly drinks in my room! All stated they would contact mgmt! Later Mon I found out the jacuzzi didn’t work! Had my daughter fiancé check it out and he could t get it to work! Next I had emails stating funds declined for payment! Every 800 call was in Spanish not English and no access to bank accounts unless you were roaming! I found out Wed the resort charges my bank debit card the total amount wiping out my checking and savings account and nothing on my netspend card to pay the resort however worked at the gift shop! Went back to Guest Service who could not explain the receipt from Apple Pay on my netspend card and decided to charge the total on my bank debit card without my permission nor did they contact me to let me know! More
We had trouble with our room. Hot water on and off, bugs in room, and told staff about it… with not much help. The pools are great. The food was pretty solid. I recommend trying to make as many reservations at the a la cart restaurants as possible because the buffets can get a little boring.
In general, we enjoyed the property. We liked our room and the location of it. It was quiet, even though the property seemed full. We enjoyed the entertainment the nights we went. There were small things in the room that needed to be fixed and they attended to them promptly when we reported it to guest services. We didn't like spending 3.5 hrs trying to be convinced to buy into the Travel Club the morning after we arrived. Prior to our arrival, we were contacted by the property and we booked a spa package and paid for it prior to arrival. At checkout, they said we had a spa charge. They couldn't find our early payment and spent 45 minutes waiting for this to be cleared and caused us to be 10 min late for our scheduled pickup. I wouldn't recommend purchasing in advance. For this reason, we gave 3 vs a 4 rating.
Rooms not up to date, needs remodeling, beds are old and break down.
The property itself is very well presented. For what it is, my family enjoyed the pools, the food and we even gave the Indian restaurant a shot for a change in flavor and were pleasantly surprised at how good it was. Overall, very nice resort! We chose to do a couple of excursions with Roberto and he was honest and helpful. We had such a blast ! But if you plan to hang out at the resort for a majority of the time, there’s a casino, a gym (I didn’t use so I can’t say how it is), a beach and we used the adult pool and large pool for everyone. The adult pool had a fun fast Zumba lesson Tuesday evening with Jairo - he was so much fun- we were randomly invited to dance with him for his lesson & it was so much fun! I would highly recommend this property if you want to go with something simple and gentler on the wallet. My family had a wonderful time!
Overall great experience however there are a lot of people we met on the trip that were vegetarian (including us) they need to provide more vegetarian options. Everything else was great!!
The property itself is beautiful. My family loved the buffets which had plenty of food options and easy access to the beach. The only issue is that we were given a room that wasn’t ready. The mini bar was empty and there were no towels in the bathroom. We were able to have towels brought to the room but it wasn’t until after we checked out that we realized that we were supposed to have a room in a different villa.
The resort was nice, but not spectacular. When arrived we were informed the original room we booked was no longer available. Was moved from Palladium side to TRS. TRS was a basic room. I don’t care for how open/exposed the bathroom is. No privacy. The TRS lobby was enclosed/air conditioned. So, that was a nice bar for drinks. The Palladium lobby is open air and to hot/humid to enjoy that bar. One restaurant was like a sauna, because the air didn’t work. All the food was blah except for the restaurant at TRS. Many staff don’t speak English. Just makes it hard when going to the bar or trying to order at restaurant.
Great Hotel!!
Great food great Staff but the rooms need to get updated
We love our vacation. I like that you can use all amenities from the three hotels. It's great place to go with family. They have a cool kids club with different areas per age. They also have a magical pirate ship kiddie pool. I specially enjoyed all the food options and dinning restaurants. I have been to other all inclusive hotels and food usually sucks at buffets, but I was pleasantly surprised about the food flavor and quality at the Grand Palladium. We tried all all the buffets and Behique at the Punta Cana was our favorite, they had nice decoration and food variety. Lots of great healthy options for my toddler to snack and eat. They also have good activities and a very friendly and polite staff. The only issue I had was that checkin took an 2 hours. I first did a check-in line at the lobby, but bookings from the internet are checked in in another area, when I got there there was another line and it was chaos. The staff was very patient and polite, but a lot people got pissed off because they were slow. Anyway, besides that everything was amazing. If you go, I recommend to ask first where internet reservations are check-in.
very friendly staff. great food
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive is within a 15-minute walk of popular attractions such as Cortecito Beach. This 672-room, 4-star property has 6 outdoor pools along with indoor private spa tubs and 13 restaurants. It's connected to the convention center in central Punta Cana, and a short drive from Princess Tower Casino Punta Cana and Aromas Museum.
There are multiple options for onsite dining with 13 restaurants, including La Catedral, which specializes in local and international cuisine. Satisfy your hunger from the comfort of your room with room service.
Guests can expect free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Indoor private spa tubs, free minibar items, and furnished balconies or patios are other standard amenities.
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a casino, a nightclub, and karaoke.
Staff was great!! Food was very good. Rooms needed some work and updating! We had a Jacuzzi rooftop room and the Jacuzzi was very old and there were no decent chairs or furniture to sit on up on the balcony. Not worth the upgrade!
First I arrived and tried to pay with my netspend prepaid card and it was decline multiple times! Reason insufficient funds. Not sure how when my prepaid amount was well over the cost of the room! Next we added netspend to Apple Pay and process a lower amount! What do you know it went thru and a receipt was provided! The remaining 400 was paid by my bank debit card! Great problem resolved! Arrived at the room the mini bar was hot! Tried use the phone in the room and no one answered in any departments. Ordered buffalo wings room service and go fried wings. No one who came to the room could speak English. The power went out in my daughters room for 10 mins! The next day I told 3 people the mini bar was hot and I needed diabetic friendly drinks in my room! All stated they would contact mgmt! Later Mon I found out the jacuzzi didn’t work! Had my daughter fiancé check it out and he could t get it to work! Next I had emails stating funds declined for payment! Every 800 call was in Spanish not English and no access to bank accounts unless you were roaming! I found out Wed the resort charges my bank debit card the total amount wiping out my checking and savings account and nothing on my netspend card to pay the resort however worked at the gift shop! Went back to Guest Service who could not explain the receipt from Apple Pay on my netspend card and decided to charge the total on my bank debit card without my permission nor did they contact me to let me know! More
We had trouble with our room. Hot water on and off, bugs in room, and told staff about it… with not much help. The pools are great. The food was pretty solid. I recommend trying to make as many reservations at the a la cart restaurants as possible because the buffets can get a little boring.
Dear Sam, Receive warm greetings from Grand Palladium Bavaro Suites. Thank you for choosing us as your host hotel.We are sorry to read that our service and facilities were not able to surprise you and you did not get a good first impression. Please accept our sincere apologies.In advance we want you to know that your criticism is welcome, as it is the best way to start from a reference that emanates directly from the experience and perception of our visitors, so we respect and greatly appreciate your words, we have decided to transfer your opinion with our management to intervene immediately and take appropriate measures to enable us to correct the root of each of the points mentioned that are detrimental to the welfare of our customers and our image.We hope that you will give us the opportunity to welcome you back in order to regain your trust and surprise you in a positive way.My best regards, Y. JiménezHospitality Sr. Advisor
In general, we enjoyed the property. We liked our room and the location of it. It was quiet, even though the property seemed full. We enjoyed the entertainment the nights we went. There were small things in the room that needed to be fixed and they attended to them promptly when we reported it to guest services. We didn't like spending 3.5 hrs trying to be convinced to buy into the Travel Club the morning after we arrived. Prior to our arrival, we were contacted by the property and we booked a spa package and paid for it prior to arrival. At checkout, they said we had a spa charge. They couldn't find our early payment and spent 45 minutes waiting for this to be cleared and caused us to be 10 min late for our scheduled pickup. I wouldn't recommend purchasing in advance. For this reason, we gave 3 vs a 4 rating.
Dear Heather,First of all, I would like to thank you for sharing your impressions of your recent stay at the Grand Palldium Bavaro Suites Resort & Spa. We are very pleased that you have generally enjoyed your vacation with us.However, it is our desire to exceed the expectations of all our guests, so we sincerely apologize for the details suffered that did not allow you to rate us with five stars. Rest assured that we will not sit idly by, corrective action will be taken in a timely manner and that is why we have decided to share your feedback with our management. Thank you for helping us to improve.We hope to have the opportunity to hosting you again in the future and thus be able to offer a pleasant and uneventful stay.Sincerely,Yasindi JiménezHospitality Sr. Advisor
Rooms not up to date, needs remodeling, beds are old and break down.
Dear Maria,Firstly, we would like to thank you for taking the time to comment on your stay at Grand Palladium Bavaro Suites Resort & Spa.We sincerely regret not having lived up to your expectations as we would have liked and for which we worked hard, please accept our heartfelt and genuine apologies. We also regret that you are not completely satisfied with the room due to the aspects emphasized. Thanks to your comments, we will reinforce this aspect. As far as we are concerned, we have taken note of the cons that you mentioned above and we assure you that we will do everything possible to improve these aspects since our intention as a company oriented to the customer is to go beyond the expectations of our dear visitors.We sincerely hope to have your pleasant visit shortly.Our best regards!Y. JiménezHospitality Sr. Advisor
The property itself is very well presented. For what it is, my family enjoyed the pools, the food and we even gave the Indian restaurant a shot for a change in flavor and were pleasantly surprised at how good it was. Overall, very nice resort! We chose to do a couple of excursions with Roberto and he was honest and helpful. We had such a blast ! But if you plan to hang out at the resort for a majority of the time, there’s a casino, a gym (I didn’t use so I can’t say how it is), a beach and we used the adult pool and large pool for everyone. The adult pool had a fun fast Zumba lesson Tuesday evening with Jairo - he was so much fun- we were randomly invited to dance with him for his lesson & it was so much fun! I would highly recommend this property if you want to go with something simple and gentler on the wallet. My family had a wonderful time!
Dear Annie,Thank you for choosing our property for your vacation and sharing this review with future travelers in this community. It is more than an honor to hear we have provided you an amazing experience. Your recognitions and expositions clearly help to future travelers to make an accurate choice at the moment they are planning their vacation time so we greatly appreciate your words and I will personally transmit your compliments to our whole team.We hope to have the opportunity to welcome you back for a better yet incredible experience at our resort.Kind regards!Y. JiménezHospitality Sr. Advisor
Dear Lily,Muchas gracias por elegir a como destino preferido para sus recientes vacaciones.Apreciamos el tiempo que ha dedicado a valorar nuestra propiedad. Nos honra saber que su experiencia general fue satisfactoria. Esperamos su próxima visita y esperamos alcanzar su máxima satisfacción.Un cordial saludo, Y. JiménezHospitality Sr. Advisor
Overall great experience however there are a lot of people we met on the trip that were vegetarian (including us) they need to provide more vegetarian options. Everything else was great!!
Dear Deepali,Infinite thanks for choosing our hotel for the delight of your Caribbean vacation.We are pleased to confirm that, despite the specific points you mention, your stay with us was very satisfactory and that you took back home with you a nice memory. Of course, we love constructive criticism, and we will select those substantive points from your review, which help us to improve; which is the purpose of our daily work. Thank you for your valuable input.We look forward to your next visit and hope to achieve your utmost satisfaction.Kind regards!Y. JiménezHospitality Sr. Advisor
Estimada Maria, Thank you for choosing us.We appreciate the time you spent rating our property. We are honored to hear that your overall experience was satisfactory. We will be attentive to your next visit to your vacation paradise in Punta Cana.Kind regards!Y. JiménezHospitality Sr. Advisor
Dear Constance,First of all, please receive warm greetings from the Grand Palladium Bavaro Resort & Spa hotel.The Management and Staff extend our sincerest apologies for any inconveniences you may have experienced as a result of the situations you have brought to our attention. You can however rest assured that we will be giving these matters the proper attention and corrective measures where necessary will be applied so as not to have a reoccurrence of such. As you know, all our guests’ comments and suggestions are very important to maintain the quality and service in our property and will be effectively used to profit from them. We would be honored to welcome you back to show you that the occurrences from your recent stay are not representative of the high-quality service we are accustomed to providing in our properties.Sincerely,Y. JiménezHospitality Sr. Advisor