Overall it was great friendly staff front desk was very helpful
The TV did not work there was water leak in the bathroom nobody fixed it, there was not much entertainment at the resort, the food not very good, the resort needs a lot of maintenance, the staff very friendly and helpful
Se olvidaron de las toallas en mi cuarto , la secadora no trabajaba
Really enjoyed my stay! Check in was a little rough but when concerned were expressed they were taken care of. Would definitely go again!
The property is covered in beautiful tropical plants, which gives a great feel of being in paradise. Along the walk ways it is covered to help protect you from the sun while traveling from one area to the other.
This was a terrible stay, staff do not speaknenglish, rooms were dirty, staff was very rude
Beautiful resort we enjoyed our stay looking forward to coming back next year for a longer stay
I did not like the long wait for a ride to go to one of the buffets or anywhere. The worst lobby to try and get a ride from in our stay was from punta cana lobby. we even walked to the palace lobby knowing there was a better chance someone would pick us up.
Property was large with a lot of different things to do...that was a plus. I didn't like the beach... it was full of seaweed. It didn't make you want to go in. The food was also just okay.
I enjoyed how friendly and helpful the staff was. Unfortunately, very choppy or barely any Wifi and there was a small issue with check-in and my room but other than it was nice.
This place was awesome and Great service
The staff was very nice but the rooms were hot
Ok
Property was really nice. Staff were great especially victor at front desk, and juan Carlos at front. Facilities were clean. Beach is nice. Area is safe. The only thing is that the property is so big too hot to walk around. Can catch the train that goes around the facility but it’s slow. Hard to find someone in a golf cart to transport you. Buffet is pretty good for a buffet. Steak house is disgusting. Room was nice but phone didn’t work. Remote was working on and off. Would go back to country but would try another hotel second time around.
Worst resort ever in my life .. NOT GOING THERE AGAIN
Cortecito Beach is within a 5-minute walk of Grand Palladium Bávaro Suites Resort & Spa - All Inclusive while other popular sites like Palma Real Shopping Village are within a few miles (5 km). This 672-room, 4-star property has 6 outdoor pools along with indoor private spa tubs and 13 restaurants. It's connected to the convention center in central Punta Cana, and a short drive from Cana Bay Golf Club and Arena Gorda Beach.
There are multiple options for onsite dining with 13 restaurants, including La Catedral, which specializes in local and international cuisine. Satisfy your hunger from the comfort of your room with room service.
The 672 soundproofed accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include indoor private spa tubs, free minibar items, and MP3 docks.
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a casino, a nightclub, and karaoke.
Overall it was great friendly staff front desk was very helpful
The TV did not work there was water leak in the bathroom nobody fixed it, there was not much entertainment at the resort, the food not very good, the resort needs a lot of maintenance, the staff very friendly and helpful
Dear Claudia, Thank you very much for having stayed at our Grand Palladium Bavaro Suites Resort & Spa, we regret very much that we did not live up to your expectations as a result of the aspects mentioned. As a customer-focused company, believe us that our management team will review these improvement opportunities to turn them into strengths, thanks for your feedback, please receive genuine apologies for these events contrary to our standards. We sincerely wish to recover your trust and we hope to have your pleasant visit in the not too distant future to offer you an exceptional experience that lives up to your expectations. Best regards! M. Victoria Vargas
Se olvidaron de las toallas en mi cuarto , la secadora no trabajaba
Estimada Martha, Realmente apreciamos que usted tome de su valioso tiempo para escribir una reseña en Grand Palladium Bavaro Suites Resort & Spa. Lamento que no hayamos podido superar sus expectativas con algunos de nuestros servicios; permítame extenderle nuestras sinceras y auténticas disculpas por cualquier inconveniente que haya enfrentado. Tomaremos muy en cuenta lo que comenta y reforzaremos más estos puntos, agradecemos sus comentarios pues nadie mejor que usted puede compartir con nosotros los puntos en los que podemos mejorar y así lograr ofrecer vacaciones perfectas, el cual nuestro objetivo final, ya que nunca es nuestra intención que alguno de nuestros queridos huéspedes deje el hotel sintiendo otra cosa que no sea completa satisfacción. Gracias por ser parte de nuestra familia, esperamos acepte nuestras disculpas y que podamos volver a recibirle de nuevo y recuperar así su confianza y sorprenderle de manera positiva. Sinceramente, M. Victoria Vargas
Really enjoyed my stay! Check in was a little rough but when concerned were expressed they were taken care of. Would definitely go again!
Dear Dominique Chantal, Receive a warm greeting from Grand Palladium Bavaro Suites Resort & Spa. We are pleased to have counted on your preference for the enjoyment of your last vacation, thank you for letting us know some details about the wonderfulness of your stay. We go for more, it is our desire to exceed your expectations 100%. We hope to receive you very soon for another excellent experience with us. Attentive greetings! Sachenca Núñez Hospitality Manager
The property is covered in beautiful tropical plants, which gives a great feel of being in paradise. Along the walk ways it is covered to help protect you from the sun while traveling from one area to the other.
Dear Tanya, We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts is to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Best regards! Sachenca Núñez Hospitality Manager
This was a terrible stay, staff do not speaknenglish, rooms were dirty, staff was very rude
Dear Vitaly, Thank you for choosing our Grand Palladium Bavaro Suites Resort & Spa as your holidays Caribbean destination. Before proceeding to develop our answer, we sincerely regret not having lived up to your expectations on this occasion as we would have liked, please receive our genuine apologies. Regarding the staff linguistic barrier, Grand Palladium is a hotel that usually manages more than 2000 collaborators, it is evident that not everyone can communicate fluently in English, however, all the direct customer service teams speak the language. in fact, we currently offer free language classes to all staff, we will continue to make great efforts to bridge this gap. After carefully reading your review, we have taken note of those upgradeable points, stay assured that our Management will gladly focus on them aiming to enhance our guests' experiences, thank you for your important opinion. All in all, there are no words to express you our heartfelt apologies for the events described above, we would love to have a new opportunity to regain your trust and show you that we are capable of providing you with a second to none service that you will be delighted with. Kindest regards! Sachenca Núñez Hospitality Manager
Dear Mark, Receive a warm greeting from Grand Palladium Bávaro Suites Resort & Spa. We are pleased to have counted on your preference for the enjoyment of your last vacation, thank you for lfor praising our spectacular culinary offer. We hope to receive you very soon for a completelt excellent experience with us. Best regards! M. Victoria Vargas