- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, MasterCard, and Visa.
- Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
- Registered guests are the only ones allowed in guestrooms.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
- No rollaway or extra beds are available.
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive
4.0 out of 5.0
3.5
out of 5
Average Guest Review
See all 18 reviews
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Recent guest reviews
Everything in the room didn’t work at a point in time constantly having to call to get things fix. The staffs NEED to keep everything professional out of 100% only 50% took their jobs serious. Staff should be mindful that people on vacation with their significant other or kids not in the street trying to exchange phone numbers. I witness with my own eyes a senior lady about to drown on the beach & the lifeguards on duty are more caught up in trying to get females attention to exchange numbers. Beyond unprofessional if it wasn’t for me & significant other notifying the guards I’m not sure whether she would of drown or not. Activities that taken place on the resort ; there should be a announcement board or proper way of announcements it to people on resort. A upgrade is needed in room service.
Staff was wonderful n helpful! The grounds were well kept however the pool needs to b better maintained n cleaned throughly.
It was great . I love it ! I enjoyed everything little thing that they offered. It was formidable. I am looking for ward to going there again
The hotel complex is huge, but we were a short 5 minute walk to the beach and warm water, which is the biggest draw. The beach here is good while further down in either direction not as pleasing and one area has a foul smell. So location is great. Food was very good but I lack supreme epicurean tastes that some reviewers obviously have. The room was huge and clean with a jacuzzi that worked. The phone had a short in it and made calls to the front desk a challenge, as you had to unplug the phone and reconnect. The TV was good but the remote needed new batteries as I couldn't change channels or turn the thing off. The mini fridge was stocked with drinks but after day 1 we had to write a note to the maid to replenish. One day she forgot and we called the front desk for 2 large bottles of water - nobody ever came. So I agree with other reviewers that the customer service is spotty. When we checked in a guy came up to us and said if we needed anything just let him know. He then left us and nobody ever came to take our bags to the room. At dinner and breakfast the wait staff is slow to fill your coffee. It's kind of humorous in a way, as it is not a 5 star place, but pretty good for the money. I think it is a good value for the dollar. Swimming pools nice, some better than others and some swarming with kids. Stick to the beach if you can find a place under the shade umbrellas or trees. Great! My girlfriend got a massage on the beach and raved about it!
We loved it, the workers was nice, we has a ball. We didn't want to leave.
Basically, TV never worked, shower head was loose, got 2 pairs of shoes stolen AND two bottles of Henny White. Will never stay here again or reccomend this hotel. Food wasnt all that at all, really was kinda to just get us by. As for filing a report, they just have us a number to call because, really they did not seem to care as they should have. And we missed our flight because they took so long to "investigate".
Overall good experience. I stayed in a luxury junior suite. Only complaint is that the food was so so.
Hotel was overall a good place to stay. The food was very tasty and cooked well. The service was mixed. Upon checking in it took over 2 hours for them to prepare a room for us. The dining service was also very slow. It would take too long to get anything to drink and the servers would often ignore requests. The rooms however, were cleaned well by the maids and were done quickly. The phones in the room as well as the t.v. set were not working. I called the front desk to fix the problem and they arrived over 5 hours later. I was not able to communicate with others who traveled with me because the phones did not work. The atmosphere was very nice and the staff at the bars did a great job with the drinks. I would visit again if they could improve the service during dining as well as checking in.
Everything is so far away. Not enough carts and to get anyway you need at least 1/2 hour and you got lost. Worst food I ever had in any resort and I go twice in year on vacation different places. However staff was very nice. This resort definitely need more carts and not just for travel members but for everyone and definitely better food. Thank you
I enjoyed the whole trip but I really hated the customer service. It was soooo bad. I feel like they need more training in customer service. They were just not as helpful and always make us figure things out on our own. If we knew these things, then we wouldn't even ask them right? Also, the resort is so big that you need a shuttle to go around but the shuttle is not always available so you'll have to walk and it stops at 2am which is way to early if you just got out from partying.
Is a very large Hotel, difficult transportation around, very strict the schedule of the restaurant, only one for breakfast, the rest strict with nor flexibility if you are 3 mints late, the attendances look very tire with no motivation to work, look like they work for a long time with no rest. is an stressful trip, very long to be a pleasant
the hotel is amazing for family vacation , with a nice beach, nice pools, nice rooms and all the services for kids and adults that offered for the guests. the food is ok and the staff is very kind
The hotel grounds are great, the beaching pools are beautiful but it was almost too big. A lot of walking to get around. Long waits for the restaurants at dinner time and no reservations. There were buffets so you can't get hungry but I would rate the buffet food a 2 out of 5.
When I first booked the trip I didn't except everything the resort offered when I got there. It was an amazing experience and I would go there for every time I plan to go to the Dominican Republic. The workers were so nice and welcoming. It was worth every penny and more. The amount of activities and places to eat were endless. We enjoyed the pool and the bar at the pool quite a lot. I recommend doing the buggies you drive around Dominican Republic. Let's you see the world outside of the resort. Next time I go I plan to stay longer! I was so sad to leave and would go back in a heart beat.
This hotel is in a park like environment with beautiful and exotic trees and plants. The miles long white sand beach is unbeatable. Plenty of beach lounge chairs for everyone. We stayed at the Bavaro Suite which I believe is the newer side of the property. There are four lobbies in this hotel so please study the material carefully before booking your trip. The room is large with a huge bathroom. The staff is mostly friendly and they make you feel comfortable and welcome. However, the front desk staff seems very unfriendly. They seems annoyed when they are asked a question. If you need to get something done, don't call the front desk from your room. You need to walk down there and look them in the eye to make sure that they follow up with what they promise to do. The cleaning service is substandard. Our shower didn't drain properly. We talked to the front desk several times but no one ever came to fix the problem. In the end, we had to stand in the soiled water for the shower. I have mixed feelings. I like this property very much as it's one of the most beautiful places that I have ever been to. But the shower incident is a nightmare. I have mixed feelings about recommending this hotel to a friend.
We often found ourselves waiting in line to eat mediocre Buffet Food. The resort restaurants' did not take reservations. We were forced to wait an 1 to 1 1/2 hours to be seated. Once again find the food was mediocre at best. At the steak house my wife returned her "Burned Lobster" and received a raw filet. The rooms were average at best. The Ocean and the Sandy beaches were beautiful... I suggest you spend time on them at another resort.
Good experience with staff Food options were ok - I was under the impression we could take advantage of the other facilities restaurant, that was not the case. Surprised the wine selections were not the best brand unless additional fee was paid. Italian food could have been better. Good getaway for 3 or 4 days not longer.
This is my second time at this resort and once again a great experience. There was 4 in our group and 2 more joined half way through. The entertainment staff made our trip for the second time, always friendly and fun. Games down on the beach in the morning and around 4 at the bavaro pool will definitely not leave you bored. If you are wanting to relax there are plenty of spots for that. The only bad thing I would say is that there is not many fruity drink choices and the disco is not usually busy enough. So if you are going to Dominican this is the place to stay.
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Spa
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive is located within a few miles (5 km) of Palma Real Shopping Village and Cocotal Golf and Country Club. This 673-room, 4-star resort has 5 outdoor pools along with a private beach and a full-service spa. Located centrally in Bavaro, it's also near White Sands Golf Course and Cortecito Beach.
Dining
There are ample dining options with 13 onsite restaurants, including Steak House, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room.
Rooms
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive's 673 rooms are air-conditioned and provide free minibar items, furnished balconies or patios, and MP3 docks. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Sofa beds, coffee makers, and free bottled water are other standard amenities.
Property features
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive resort include a casino, a nightclub, and a children's pool.
Guest reviews for Grand Palladium Bávaro Suites Resort & Spa - All Inclusive
Everyone
Everything in the room didn’t work at a point in time constantly having to call to get things fix. The staffs NEED to keep everything professional out of 100% only 50% took their jobs serious. Staff should be mindful that people on vacation with their significant other or kids not in the street trying to exchange phone numbers. I witness with my own eyes a senior lady about to drown on the beach & the lifeguards on duty are more caught up in trying to get females attention to exchange numbers. Beyond unprofessional if it wasn’t for me & significant other notifying the guards I’m not sure whether she would of drown or not. Activities that taken place on the resort ; there should be a announcement board or proper way of announcements it to people on resort. A upgrade is needed in room service.
Everyone
Staff was wonderful n helpful! The grounds were well kept however the pool needs to b better maintained n cleaned throughly.
Review comment
Scarling Florian - Hospitality Manager responded on Aug 3, 2017
Dear Guest, Thank you for taking the time to share with us your comments. This information's very important for us and will be passed along with our Chief Engineer for further review. Our best regards, Scarling Florian Hospitality Manager
my favorite spot
Everyone
It was great . I love it ! I enjoyed everything little thing that they offered. It was formidable. I am looking for ward to going there again
Review comment
Banesa Mª Burque responded on Jul 31, 2017
Dear Martin, In behalf of the Grand Palladium team, I would like to give you thank you for these comments. I am glad to know that you have had a nice vacation with us. Have a nice day!! Best regards, Banesa Maria Burque Resident Manager
close to the beach, nice room
Couples
The hotel complex is huge, but we were a short 5 minute walk to the beach and warm water, which is the biggest draw. The beach here is good while further down in either direction not as pleasing and one area has a foul smell. So location is great. Food was very good but I lack supreme epicurean tastes that some reviewers obviously have. The room was huge and clean with a jacuzzi that worked. The phone had a short in it and made calls to the front desk a challenge, as you had to unplug the phone and reconnect. The TV was good but the remote needed new batteries as I couldn't change channels or turn the thing off. The mini fridge was stocked with drinks but after day 1 we had to write a note to the maid to replenish. One day she forgot and we called the front desk for 2 large bottles of water - nobody ever came. So I agree with other reviewers that the customer service is spotty. When we checked in a guy came up to us and said if we needed anything just let him know. He then left us and nobody ever came to take our bags to the room. At dinner and breakfast the wait staff is slow to fill your coffee. It's kind of humorous in a way, as it is not a 5 star place, but pretty good for the money. I think it is a good value for the dollar. Swimming pools nice, some better than others and some swarming with kids. Stick to the beach if you can find a place under the shade umbrellas or trees. Great! My girlfriend got a massage on the beach and raved about it!
Review comment
Scarling Florian - Hospitality Manager responded on Jul 24, 2017
Dear Guest, Thank you for taking the time to let us know about your stay. We appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities. This information will be passed along to the involved manager for further review. Thank you for staying with us and we look forward to having you back very soon! Warm regards from the beautiful Punta Cana, Scarling Florian Hospitality Manager
Everyone
We loved it, the workers was nice, we has a ball. We didn't want to leave.
Review comment
hospitality responded on Jul 4, 2017
Dear Guest, Many thanks for your preference in selecting Grand Palladium Bávaro Suites Resort & Spa for your recent holidays. We are also excited of learning we were able to meet your expectation. We are very much looking forward to welcoming you back to the Grand Palladium family in the future. Best regards, Sachenca N. Hospitality Coordinator
will never stay there again.
Everyone
Basically, TV never worked, shower head was loose, got 2 pairs of shoes stolen AND two bottles of Henny White. Will never stay here again or reccomend this hotel. Food wasnt all that at all, really was kinda to just get us by. As for filing a report, they just have us a number to call because, really they did not seem to care as they should have. And we missed our flight because they took so long to "investigate".
Review comment
Banesa Mª Burque responded on Feb 19, 2017
Dear Guest, I'm sorry to hear that your experience at Grand Palladium Bavaro has not been good. At every moment we try to help our guests, but it is necessary to have all the information. In his case, we did not have any report on the situation with his 2 pairs of shoes. His transportation was in the lobby on time. We do not understand why you say you have lost your flight because we take so much time to "investigate". Best regards, Banesa Maria Burque Resident Manager
turned #40indominicanrepublic
Everyone
Overall good experience. I stayed in a luxury junior suite. Only complaint is that the food was so so.
Review comment
Banesa Mª Burque responded on Jan 6, 2017
Dear LaToya, Thank you for your comments. Best regards, Banesa Maria Burque Resident Manager
a mixed experience
Everyone
Hotel was overall a good place to stay. The food was very tasty and cooked well. The service was mixed. Upon checking in it took over 2 hours for them to prepare a room for us. The dining service was also very slow. It would take too long to get anything to drink and the servers would often ignore requests. The rooms however, were cleaned well by the maids and were done quickly. The phones in the room as well as the t.v. set were not working. I called the front desk to fix the problem and they arrived over 5 hours later. I was not able to communicate with others who traveled with me because the phones did not work. The atmosphere was very nice and the staff at the bars did a great job with the drinks. I would visit again if they could improve the service during dining as well as checking in.
Review comment
Banesa Mª Burque responded on Jul 17, 2016
Dear guest, I am sorry to know that you haven't had a nice vacation with us. I will take note and I will share this information with the rest of the team. Best regards, Banesa Maria Burque .
very nice resort but too big.
Everyone
Everything is so far away. Not enough carts and to get anyway you need at least 1/2 hour and you got lost. Worst food I ever had in any resort and I go twice in year on vacation different places. However staff was very nice. This resort definitely need more carts and not just for travel members but for everyone and definitely better food. Thank you
Review comment
Banesa Mª Burque responded on Apr 13, 2016
Dear Edina, Thank you for your comments. I will take note about your feedback and I will share this with the rest of the team. The opinion of our guest it's very important for us. Regards from Bávaro. Banesa Mª Burque Resident Manager
it was a fun trip but customer service was really bad!
GetawayWithFriends
I enjoyed the whole trip but I really hated the customer service. It was soooo bad. I feel like they need more training in customer service. They were just not as helpful and always make us figure things out on our own. If we knew these things, then we wouldn't even ask them right? Also, the resort is so big that you need a shuttle to go around but the shuttle is not always available so you'll have to walk and it stops at 2am which is way to early if you just got out from partying.
Dear guest, First of all, thank you very much for choosing our Grand Palladium Bavaro Suites Resort & Spa as the ideal place to enjoy your holidays. We greatly appreciate that you have allocated part of your valuable time to qualify us and help us identify those points where we must improve to achieve the excellence and therefore, the entire satisfaction of you our dear guests. Please accept our most sincere apologies for all the inconveniences that have affected your stay, it is not our intention that these things happen, besides, these actions are totally contrary to our new philosophy. Regarding our lifeguards, we will arrange a meeting to discuss this topic and take the corresponding actions since the hotel constantly invests resources in the training of all employees, especially in customer service, supervision and surveillance and languages. You are and will always be welcome to this your home in Punta Cana, we would love to be able to count on your pleasant presence in the not too distant future to show you that we are a team capable of exceeding your expectations. Our best wishes! Gelson Hospitality Manager