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 Punta Cana •1 Room
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Grand Memories Splash Punta Cana - All Inclusive

4.0 out of 5.0
Overview Reviews Amenities & Policies
Carr. Playa Arena Gorda, Punta Cana, La Altagracia
1-844-663-2269
4.2
out of 5
"Good!"
See all 30 reviews
Room cleanliness 4.5
Service & staff 4.0
Room comfort 2.0
Hotel condition 4.5

This hotel is most popular for:

  • Family
  • Everyone
  • hotel.reviews.categoryFamilywithsmallchildren

Recent guest reviews

I was greeted with a personal note along with a nice towel arrangement. The maid also always made sure to leave chocolates for my son which he enjoyed everytime.

The water park was a lot of fun. Didn’t like the beach area. It was too small and couldn’t really enjoy it.

The staff was ultra courteous and helpful from housekeeping to room service was great

The resort was top notch. I came with family including my husband, daughter and three grand kids, two sisters and their husbands as well as a host of nieces and nephews. It was so family friendly with shows and the water slide, beach and pool for the kids and adult things as well!!! (Can anyone say unlimited drinks). Plus the most luxurious spa experience ever. We took a few tours outside of the resort and they were handled so well! Santo Domingo was really interesting! I never laughed so much on any vacation!! We plan on returning.

DO NOT upgrade to Diamond Club. Our trip really could have been great had we NOT decided to upgrade to the Diamond Club. We were really happy with our room, the facility, the staff at the pool, and the water park. Diamond Club was a nightmare as they promised things (coffee in the morning, reservations for a cabana, dinner reservations) but those things didn't happen. I could have easily have gotten those things on my own but we wanted to make the vacation extra special. When promised a refund as they admitted they didn't deliver anything as promised, the refund never happened. Then they had the nerve to dispute our request for a refund from the credit card company. We don't have any paperwork for the refund as we were told by Miguel the Diamond Club Manager that "corporate would process the refund". We are waiting to see if our recording of the entire 6 minute conversation of Miguel apologizing and outlining the refund process a few days prior to the end of our stay can be used as proof again them certifying they provided the promised services for the length of our stay. The whole situation has tainted the whole vacation and our experience with this hotel chain. Its a shame.

The water park was amazing, hotel was very clean, staff members were very polity, the room was excellent! I would change a little the food, it was not bad but more variety. Overall 9/10

Everything was excellent, It was a very nice place to stay with lot of entrataiments.

I liked everything, the service and the hospitality from the team work was awesome. What I don’t liked was, people smoking 🚬 at the pool and was concerned about my child, it’s not suppose to happens and no lifeguards at any pool... But other then that so far s good. Excellent.

All i like was the room and how clean they cleaned my room and the staff from the are of bubbles pool area.

We enjoyed our stay and Hector, our Butler was awesome. Thank you for allowing us a beautiful anniversary celebration and can’t wait to visit again.

We loved how clean and beautiful the property was. It was very peaceful and enjoyable. We also were very happy how eco friendly the resort is and how it has bins for paper, plastic, and organic waste all throughout the resort. The water park was great for adults and children alike.

The only thing I did not like and would make the facility perfect is installing a mechanism at the entrances to eliminate annoying flies at the buffets.

Its a great property i will be back and recommend to other people.

Carr. Playa Arena Gorda Punta Cana La Altagracia

Hotel highlights

  • Steps from Arena Gorda Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Grand Memories Splash Punta Cana - All Inclusive places you next to Arena Gorda Beach and within a few miles (5 km) of other popular attractions like Hard Rock Golf Club at Cana Bay. This 273-room, 4-star property welcomes business and leisure travelers with a full-service spa, a free water park, and 5 restaurants.


Dining

Enjoy dining at Selections Buffet, one of 5 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Grand Memories Splash Punta Cana - All Inclusive's 273 rooms are air-conditioned and provide minibars, free bottled water, and ceiling fans. Flat-screen TVs come with pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding. Safes are also available.


Property features

Guests of Grand Memories Splash Punta Cana - All Inclusive have access to a full-service spa, a free water park, and an outdoor pool. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a health club, and a spa tub.

Room options

Premium Room

King 1 | Queen 2 | Sleeps 4
$189* Per night/room Nov 1 - Nov 2

Premium Jacuzzi Junior Suite Diamond Club

King 1 | Full 2 | Sleeps 4

Presidential Jacuzzi One Bedroom Suite Diamond Club

King 1 | Sleeps 4

Premium Room Diamond Club

King 1 | Queen 2 | Sleeps 4

Guest reviews for Grand Memories Splash Punta Cana - All Inclusive

Everyone (12) Couples (1) Family (16)
4
Everyone

By on Sep 1, 2019

Review comment responded on Sep 4, 2019

Dear Guest, Receive a Trendy regard from Grand Memories Splash! Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Cordially,

5
Families

I was greeted with a personal note along with a nice towel arrangement. The maid also always made sure to leave chocolates for my son which he enjoyed everytime.

By on Aug 20, 2019

Review comment responded on Aug 20, 2019

Dear Mutual Guest Thank you so much for your feedback

4
Family with small children

The water park was a lot of fun. Didn’t like the beach area. It was too small and couldn’t really enjoy it.

By on Aug 12, 2019

Review comment responded on Aug 12, 2019

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate that you really enjoy our Water Park. Regarding about the beach, we're so sorry if we couldn't fill your expectations. We are sincerely looking forward to the pleasure of welcoming you again and assure you that you will enjoy superior services and facilities on your next visit. Cordially,

4
Families

The staff was ultra courteous and helpful from housekeeping to room service was great

By on Aug 1, 2019

Review comment responded on Aug 1, 2019

Dear TIMOTHY, We want to thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! Also, thank you for highlighting that everyone is incredibly kind and happy to help you. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Cordially,

5
Families

The resort was top notch. I came with family including my husband, daughter and three grand kids, two sisters and their husbands as well as a host of nieces and nephews. It was so family friendly with shows and the water slide, beach and pool for the kids and adult things as well!!! (Can anyone say unlimited drinks). Plus the most luxurious spa experience ever. We took a few tours outside of the resort and they were handled so well! Santo Domingo was really interesting! I never laughed so much on any vacation!! We plan on returning.

By on Jul 25, 2019

Review comment responded on Jul 26, 2019

Receive a warm regard from Paradise! We would like to thank you for taking the time to write this review with detailed highlights about your stay. We are delighted to read that you spent a most wonderful holiday. We work hard to treat our guest’s will! We’ll make sure that our staff gets the recognition they deserve. We are going to share your comments with the whole staff, especially with Ramon Fuego, we are sure it will make him so happy. We are looking forward to the pleasure of welcoming you again to Grand Memories Splash and assure you that you will enjoy superior services and facilities on your next visit. Cordially, Grand Memories Team.

2
Families

DO NOT upgrade to Diamond Club. Our trip really could have been great had we NOT decided to upgrade to the Diamond Club. We were really happy with our room, the facility, the staff at the pool, and the water park. Diamond Club was a nightmare as they promised things (coffee in the morning, reservations for a cabana, dinner reservations) but those things didn't happen. I could have easily have gotten those things on my own but we wanted to make the vacation extra special. When promised a refund as they admitted they didn't deliver anything as promised, the refund never happened. Then they had the nerve to dispute our request for a refund from the credit card company. We don't have any paperwork for the refund as we were told by Miguel the Diamond Club Manager that "corporate would process the refund". We are waiting to see if our recording of the entire 6 minute conversation of Miguel apologizing and outlining the refund process a few days prior to the end of our stay can be used as proof again them certifying they provided the promised services for the length of our stay. The whole situation has tainted the whole vacation and our experience with this hotel chain. Its a shame.

By on Jul 22, 2019

Review comment responded on Jul 23, 2019

Dear KimWood; It is a pleasure to express our gratitude for your kind preference of visiting our property Grand Memories Splash and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our services as well as the hotel facilities. Regarding about the Diamond Club services, We extend our sincere apologies for the impression that you may have about the service and value of our Diamond Club; this is an exclusive service and in all cases, our visitors receive this superior service. We took a good note about your observation and your comment will be sent to the Diamond Club Manager. We are looking forward to the pleasure of welcoming you again in our Hotel for another opportunity at our resort. Kind regards,

5
Families Families

The water park was amazing, hotel was very clean, staff members were very polity, the room was excellent! I would change a little the food, it was not bad but more variety. Overall 9/10

By on Jul 15, 2019

Review comment responded on Jul 16, 2019

Dear guest Thank you so much for selecting our hotel for your family vacation and to see that you had a amazing stay in our hotel

5
Family with small children

Everything was excellent, It was a very nice place to stay with lot of entrataiments.

By on Jul 12, 2019

Review comment responded on Jul 13, 2019

Dear guest Thank you so much for selecting our hotel for your family vacation and to see that you had a amazing stay in our hotel

5
Everyone

By on Jul 10, 2019

Review comment responded on Jul 10, 2019

Dear Guest: Receive a warm regard from paradise! We heartily appreciate your taking the time to write such a kind review on our resort Grand Memories Splash. We are delighted to read that you spent a most wonderful holiday. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise. Sincerely, Grand Memories Team.

5
Family with small children Families

I liked everything, the service and the hospitality from the team work was awesome. What I don’t liked was, people smoking 🚬 at the pool and was concerned about my child, it’s not suppose to happens and no lifeguards at any pool... But other then that so far s good. Excellent.

By on Jul 8, 2019

Review comment responded on Jul 8, 2019

Dear Guest thank you so much for your feedback . Thank you for choosing our resort for your family vacation

Grand Memories Splash Punta Cana - All Inclusive

Carr. Playa Arena Gorda, Punta Cana, La Altagracia 23000
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