Overall it was good my kids had fun. My only complaint could be that the buffet had a lot of missing fruits ( apples and bananas) for breakfast. And beside the mexican italian and under the sea restaurant which they were good they should have a small Dominican restaurant or more Dominican food....( mangu was missing from the breakfast buffet...we had to ask the chef to make us mangu)
I like the 24 room service.. 1 thing i dint like is that you have to pay for the bed in the beach and pool area...
I loved the water park and the staff were very friendly and helpful.
I was greeted with a personal note along with a nice towel arrangement. The maid also always made sure to leave chocolates for my son which he enjoyed everytime.
The water park was a lot of fun. Didn’t like the beach area. It was too small and couldn’t really enjoy it.
The staff was ultra courteous and helpful from housekeeping to room service was great
The resort was top notch. I came with family including my husband, daughter and three grand kids, two sisters and their husbands as well as a host of nieces and nephews. It was so family friendly with shows and the water slide, beach and pool for the kids and adult things as well!!! (Can anyone say unlimited drinks). Plus the most luxurious spa experience ever. We took a few tours outside of the resort and they were handled so well! Santo Domingo was really interesting! I never laughed so much on any vacation!! We plan on returning.
DO NOT upgrade to Diamond Club. Our trip really could have been great had we NOT decided to upgrade to the Diamond Club. We were really happy with our room, the facility, the staff at the pool, and the water park. Diamond Club was a nightmare as they promised things (coffee in the morning, reservations for a cabana, dinner reservations) but those things didn't happen. I could have easily have gotten those things on my own but we wanted to make the vacation extra special. When promised a refund as they admitted they didn't deliver anything as promised, the refund never happened. Then they had the nerve to dispute our request for a refund from the credit card company. We don't have any paperwork for the refund as we were told by Miguel the Diamond Club Manager that "corporate would process the refund". We are waiting to see if our recording of the entire 6 minute conversation of Miguel apologizing and outlining the refund process a few days prior to the end of our stay can be used as proof again them certifying they provided the promised services for the length of our stay. The whole situation has tainted the whole vacation and our experience with this hotel chain. Its a shame.
The water park was amazing, hotel was very clean, staff members were very polity, the room was excellent! I would change a little the food, it was not bad but more variety. Overall 9/10
Everything was excellent, It was a very nice place to stay with lot of entrataiments.
I liked everything, the service and the hospitality from the team work was awesome. What I don’t liked was, people smoking 🚬 at the pool and was concerned about my child, it’s not suppose to happens and no lifeguards at any pool... But other then that so far s good. Excellent.
All i like was the room and how clean they cleaned my room and the staff from the are of bubbles pool area.
We enjoyed our stay and Hector, our Butler was awesome. Thank you for allowing us a beautiful anniversary celebration and can’t wait to visit again.
Royalton Splash Punta Cana Resort & Spa - All Inclusive places you next to Arena Gorda Beach and within a mile (2 km) of other popular attractions like Hard Rock Golf Club at Cana Bay. This 273-room, 4-star property welcomes business and leisure travelers with a full-service spa, a free water park, and 5 restaurants.
Enjoy dining at Selections Buffet, one of 5 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
Royalton Splash Punta Cana Resort & Spa - All Inclusive's 273 rooms are air-conditioned and provide minibars, free bottled water, and ceiling fans. Guests can expect free WiFi and flat-screen TVs with pay movies. Beds sport premium bedding. Safes and ironing boards are other standard amenities.
Guests of Royalton Splash Punta Cana Resort & Spa - All Inclusive have access to a full-service spa, a free water park, and an outdoor pool. There's free valet parking and an airport shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a children's pool, a health club, and a spa tub.
Overall it was good my kids had fun. My only complaint could be that the buffet had a lot of missing fruits ( apples and bananas) for breakfast. And beside the mexican italian and under the sea restaurant which they were good they should have a small Dominican restaurant or more Dominican food....( mangu was missing from the breakfast buffet...we had to ask the chef to make us mangu)
Dear Mrs, Susana We would like to thank you for you feedback. We have taken all your comments and have shared them to the general department for a solution as soon as possible to your next visit. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last Regards
I like the 24 room service.. 1 thing i dint like is that you have to pay for the bed in the beach and pool area...
Dear Guest: Dear Guest On behalf of Grand Memories Puntacana we would like to thank you for choosing us as you holiday destination. We really appreciate the feedback of your recent stay with us; please be sure that we we will take your comments about our property and services as an opportunity to improve our offer to our valuable guest. We are sincerely looking forward to the pleasure of welcoming you again at Grand Memories Punta Cana and make sure that you will enjoy best services and facilities on your next visit. Warm regards,
I loved the water park and the staff were very friendly and helpful.
Dear Guest Thanks for your comments! We will love to welcome you back in a near future. Regards
Dear Guest, Receive a Trendy regard from Grand Memories Splash! Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Cordially,
I was greeted with a personal note along with a nice towel arrangement. The maid also always made sure to leave chocolates for my son which he enjoyed everytime.
Dear Mutual Guest Thank you so much for your feedback
The water park was a lot of fun. Didn’t like the beach area. It was too small and couldn’t really enjoy it.
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate that you really enjoy our Water Park. Regarding about the beach, we're so sorry if we couldn't fill your expectations. We are sincerely looking forward to the pleasure of welcoming you again and assure you that you will enjoy superior services and facilities on your next visit. Cordially,
The staff was ultra courteous and helpful from housekeeping to room service was great
Dear TIMOTHY, We want to thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! Also, thank you for highlighting that everyone is incredibly kind and happy to help you. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Cordially,
The resort was top notch. I came with family including my husband, daughter and three grand kids, two sisters and their husbands as well as a host of nieces and nephews. It was so family friendly with shows and the water slide, beach and pool for the kids and adult things as well!!! (Can anyone say unlimited drinks). Plus the most luxurious spa experience ever. We took a few tours outside of the resort and they were handled so well! Santo Domingo was really interesting! I never laughed so much on any vacation!! We plan on returning.
Receive a warm regard from Paradise! We would like to thank you for taking the time to write this review with detailed highlights about your stay. We are delighted to read that you spent a most wonderful holiday. We work hard to treat our guest’s will! We’ll make sure that our staff gets the recognition they deserve. We are going to share your comments with the whole staff, especially with Ramon Fuego, we are sure it will make him so happy. We are looking forward to the pleasure of welcoming you again to Grand Memories Splash and assure you that you will enjoy superior services and facilities on your next visit. Cordially, Grand Memories Team.
DO NOT upgrade to Diamond Club. Our trip really could have been great had we NOT decided to upgrade to the Diamond Club. We were really happy with our room, the facility, the staff at the pool, and the water park. Diamond Club was a nightmare as they promised things (coffee in the morning, reservations for a cabana, dinner reservations) but those things didn't happen. I could have easily have gotten those things on my own but we wanted to make the vacation extra special. When promised a refund as they admitted they didn't deliver anything as promised, the refund never happened. Then they had the nerve to dispute our request for a refund from the credit card company. We don't have any paperwork for the refund as we were told by Miguel the Diamond Club Manager that "corporate would process the refund". We are waiting to see if our recording of the entire 6 minute conversation of Miguel apologizing and outlining the refund process a few days prior to the end of our stay can be used as proof again them certifying they provided the promised services for the length of our stay. The whole situation has tainted the whole vacation and our experience with this hotel chain. Its a shame.
Dear KimWood; It is a pleasure to express our gratitude for your kind preference of visiting our property Grand Memories Splash and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our services as well as the hotel facilities. Regarding about the Diamond Club services, We extend our sincere apologies for the impression that you may have about the service and value of our Diamond Club; this is an exclusive service and in all cases, our visitors receive this superior service. We took a good note about your observation and your comment will be sent to the Diamond Club Manager. We are looking forward to the pleasure of welcoming you again in our Hotel for another opportunity at our resort. Kind regards,
Dear Guest, Thank you very much for taking a moment of your time to share your feedback on Expedia, even though we have not been able to meet your expectations. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise. Sincerely,