Standard Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking
from $65
Portland Suites Airport East
2.0 out of 5.0
2.6
out of 5
Average Guest Review
See all 5 reviews
This hotel is most popular for:
Recent guest reviews
Room was great and very spacious stores and places to eat are very close
Beware of additional unauthorised transactions on your credit card. Pool out of order. Spa out of order. Sauna out of order. Ice Machines (x2) out of order. Wifi access is useless. Breakfast was disgusting and the area was filthy. I did diplomatically advise the staff member at reception that I wasn't happy...he said the manager would want to discuss my concerns, however as expected there's been no follow-up from the manager. Disgusting, awful, dishonest, and definitely not good value.
The room was a good size for our family, the room was clean (just don't look at the sofa bed mattress), plenty of clean linens and blankets, indoor pool and jacuzzi (we didn't try it though) The late night girl that checked us in was nice but I'm not sure how competent she was not able to complete or check in being that we had already paid through Orbitz. She gave us a different price for our stay and said no payment had been made. This was only the beginning of our troubles since the price was then adjusted by Orbitz (thank goodness the Orbitz customer service was helpful!!) The management never apologized for the extreme inconvenience of having to go back and forth with them and Orbitz which interfered with our day (we were there for my brothers wedding and all the going back and forth on the wedding day cause us to have to rush to get ready). Our troubles weren't resolved until 2pm the following day after our check in. The front desk person, Priscilla, was the most helpful. She communicated with Orbitz and I. She listened and did what she could. She apologized for all that was going on. Again, management took very little time to listen and to talk to us. Besides this issue, the first floor smelled very strongly of natural gas... it can't be good, right? When we asked about it, they said it was the dryers that caused this smell, not a leak of some sort. Regardless, I still don't think it was safe for the front desk personnel.
While I can't claim that there was anything horrifically wrong with this place - no cockroaches or anything like that - the whole stay was a parade of minor issues that left me completely uninterested in returning: - We asked for a non-smoking room. The hallway smelled heavily of cigarette smoke and the room faintly so, with cigarette burns in the couch and the blanket. - The room fridge worked minimally - the freezer part was barely frozen and the fridge part only chilled. - In the four days we stayed, we had to get our room keycard re-set three times because it kept not working, and when it did work, it was only after half-a-dozen swipes. - There was _no_ security on getting our room keycard re-set. I went up, told them it wasn't working, handed them the keycard, and told them the room number, and they re-set it for me. If I'd wanted to rob someone's room, all I would have had to do was to rent a room there and then tell them a different room number. All in all, there are better places out there that are just as inexpensive.
Room wasn't too clean. No coffee for coffee maker. Checkout was at 11. Only way into the hotel is through the front entry. No side door access. Kinda weird.. ..... .......................................................................
Hotel highlights
- Free continental breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Indoor pool
Portland Suites Airport East places you within a 15-minute drive of Grotto and Ventura Park. This 83-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. It's in central Portland and also within a 20-minute drive of Moda Center and Veterans Memorial Coliseum.
Dining
Free continental breakfast is included with your stay.
Rooms
All 83 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 40-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Other standard amenities include free local calls, hair dryers, and ironing boards.
Property features
At Portland Suites Airport East, guests enjoy features like an indoor pool, a fitness center, and a sauna. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
