Like most things in Portland what used to be a nice property has become a long term housing more of an apartment building then hotel
Walking in the property to check in was enough for me. I got in my car and left. Did not stay the night there and had to book another hotel. It was that bad. Did not feel safe. Front desk woman was kind, but not my kind of place. Couldn't risk my rental car being damaged or broken into.
No cups or coffee in the room. Bathrooms did not appear clean.
I was not able to stay there thanks to overbooking by Orbitz. My email says “no need to confirm” but we were politely told to leave during a huge rainstorm. Great service Orbitz!! NOT!!!!!!😡😡
overpriced, bad kitchen accessories - not really for an extended stay - must request kitchen appliances and other implements, which are old. bathroom nice, main room smells like smoke
TV malfunctioned, breakfast was granola bars and coffee.
Just plain dirty. Not clean at all...................................
It was a decent hotel but I forgot that people actually live here (the one by work is a half way house). And it stated on each room door that it was smoke free, cigarette smell lingered throughout the hallway. Also, for those who are not from Portland, this hotel is actually NOT in Portland.
Seemed like full time residence for locals who don't have a home or apartment
Vehicle broke into, cops and other hotel employees said avoid the area. Manager was rude and defensive when I reported it.
Good enough for an 11 hour stop over. Not the cleanest or the nicest room. Didn't see any drug users or car break ins while I was there. I wouldn't pay more than $60 a night.
Very nice place and the staff was really good. the first room we got it was supposed to be non smoking but it was full of smoke smell. I told the front desk and they switched rooms really fast and with no problems. and that room was great!! It was clean and fully stocked we did have a stove and large fridge but we did not need it so that was ok the laundry room was neat and clean and although breakfast is a grab n go set up (muffins,granola bar ) the coffee is fresh and hot and if you needed anything the staff was there to help. we would stay there again.
Booked a King suite. Checked in and was told I got a Queen room. Not a huge deal, and to be fair to the hotel I do believe it was Orbitz who messed up to booking. But still disappointing. The front desk staff was very friendly though, and ended up refunding the entire price of the night after Orbitz was completely useless. The room was run down and oddly lacking. The TV was incredibly small, the door was so crooked in the frame that you could see into the hall from the room with the door closed (and vice versa), there was no place in the shower to put soap, and the ceiling creaked incredibly loudly anytime the people above us moved. The "kitchen" was laughably small and antiquated and only had a plate and a few pieces of silverware stocked.
Bed sheets had high levels of hair and dust, as well as bathroom towels. Room services does not service room until you check out. Poor experience overall.
No place smelled like smoke and people fighting out front when my wife checked in. People in hall all night. Only stayed one night. Wife wanted out. Would never go there again
The hotel staff was very friendly and helpful. However, I didn't have the time or transport to get lunch/dinner from where the hotel was located. I was without transportation during 'business hours' and have arthritis in my knees, so found it difficult to catch lunch or dinner on my own. The room was dated and could have used new carpeting. The bed was not comfortable either. I will not use this one again if/when in Portland again.
I was pleasantly surprised at how clean & modern the rooms felt. Also, having the full size refrigeration with kitchen area was amazingly helpful having a newborn baby along. Rooms were relatively quiet. Location is nice and close to Portland without paying the Portland prices. Hotel is easy to get to from the highway. It is also near the outlet mall in Troutdale. I wish I would have found this place for our many trips before this!
The room I rented on line was nit the room we got. Wanted a queen non smoking from ended up with a full and smoking room
Extended Stay America Suites Portland Gresham places you within a 10-minute drive of Columbia Gorge Premium Outlets and Colwood National Golf Course. This 104-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Renovated in 2014, Extended Stay America Suites Portland Gresham offers free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Like most things in Portland what used to be a nice property has become a long term housing more of an apartment building then hotel
Walking in the property to check in was enough for me. I got in my car and left. Did not stay the night there and had to book another hotel. It was that bad. Did not feel safe. Front desk woman was kind, but not my kind of place. Couldn't risk my rental car being damaged or broken into.
Alicia, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
No cups or coffee in the room. Bathrooms did not appear clean.
Thank you for choosing to stay with us. We apologize for the cleanliness issue you had in your bathroom. Please be assured we have shared this with our housekeeping team in an effort to be more diligent going forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
I was not able to stay there thanks to overbooking by Orbitz. My email says “no need to confirm” but we were politely told to leave during a huge rainstorm. Great service Orbitz!! NOT!!!!!!😡😡
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
overpriced, bad kitchen accessories - not really for an extended stay - must request kitchen appliances and other implements, which are old. bathroom nice, main room smells like smoke
Thank you for evaluating your stay. We are sorry for the issues you experienced and that you were disappointed with our hotel policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Rest assured, your feedback has been shared with our housekeeping team to remove the smoke odor. We hope you will consider a future stay so that we can make it up to you. Sincerely, Hotel Management
TV malfunctioned, breakfast was granola bars and coffee.
Thanks for choosing Extended Stay America. We are glad you had an overall pleasant stay with us. However, we apologize for the lack of attention from our staff towards your complaint and are sorry our breakfast wasn't to your satisfaction. Your feedback will be used to improve our service and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Just plain dirty. Not clean at all...................................
Liz, thank you for your review and for choosing to stay at our hotel. We certainly apologize for the cleanliness issue you encountered which led to a disappointing stay. We will share your concerns with my housekeeping team and ensure we take action for improvement. We value your feedback and hope you will give us the second chance to host you next time with the service you deserve. Sincerely, Hotel Management
It was a decent hotel but I forgot that people actually live here (the one by work is a half way house). And it stated on each room door that it was smoke free, cigarette smell lingered throughout the hallway. Also, for those who are not from Portland, this hotel is actually NOT in Portland.
Cindy, we would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Stephen, thank you for staying with us. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management