Amazing staff who treated us like royalty!!! Bijou, Karla, Kristin, Maia, Cory, Stephen at front desk; Jennifer, Pete, Jack in restaurant; Soeehmoo. Hto, Adrian in parking; Jack at front door; Jeremy, Tricia!!!!
Rooms are clean and spacious. Staff is friendly and helpful. I would stay here again.
The retro look of the hotel and room met all my expectations, the staff was courteous at all times and promptly responded to all requests. The bed was very comfortable.
Amazing stay! Everything you could want in a fine hotel experience.
Valet and front desk really nice. Yet it took 2 hours to have the dog bed brought up instead of ASAP as promised, which meant my husband couldn't leave the room til it arrived ! Room is great for the most part but certain things could be improved - like king sized pillows for a king sized bed (not a mix of half- and small sized ones) which were all super uncomfortable. Curtain didn't close all the way so sliver of street lights shone on us all night. Mattress comfortable and dog liked her bed which was good, and liked that they checked in on text and that valet had our car waiting when we came downstairs. However, having to drive your car down into a very small claustrophobic parking lot in order to check-in is very odd compared to most hotels where you just pull up curbside. While I do like being able to get our stuff and our dog out in an area away from foot traffic (and the rain), it is incredibly difficult to take those turns even in a midsize wagon such as ours and we had to back in and out multiple times just to get out of the garage (how SUVs do it I have no idea!). Also $45 to park your car for less than 24 hours is insane. You can't possibly expect us to also fork out money for tips when you charge this much - especially when you have to do that kind of maneuvering just to get your car out. PS - Red Star is pretty terrible - waitress had zero knowledge and was very apathetic. As a native Portlander, you should be able to do a lot better on the restaurant side!
This was our third stay at Hotel Monaco and it was wonderful. The desk staff made us feel welcome, and the room was lovely! We had a king corner room, well-appointed, clean and comfortable. The hotel is centrally located in downtown Portland. The daily social hour with local beer and wine and live music is always fun. Great people watching, too. We love this hotel and it is very likely that we will return!
Hotel staff from the valet to reception were super friendly and helpful. The front desk recommended a great restaurant for dinner and also coffee the next morning. Added bonus - the happy hour and live jazz.
Great staff, great hotel, reasonably priced. Would definitely return.
LOVED the hotel decor! staff was VERY accomodating and friendly! perks like daily happy hours, and live performers + “night cap” vouchers for cookies and alcohol! amazing!
Great atmosphere, cool rooms and furnishings. Excellent service. Would definitely stay here again.
Located in Downtown Portland within a mile (2 km) of Moda Center, The Royal Sonesta Portland Downtown is within 2 miles (3 km) of other popular sights such as Oregon Convention Center. This 221-room, 4.5-star hotel has a restaurant, a full-service spa, and a 24-hour gym.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.
Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport Frette Italian sheets and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, laptop-compatible safes, and phones. Housekeeping is available on request.
Guests staying at The Royal Sonesta Portland Downtown enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 52 per night. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, a business center, and coffee/tea in a common area.
Amazing staff who treated us like royalty!!! Bijou, Karla, Kristin, Maia, Cory, Stephen at front desk; Jennifer, Pete, Jack in restaurant; Soeehmoo. Hto, Adrian in parking; Jack at front door; Jeremy, Tricia!!!!
Rooms are clean and spacious. Staff is friendly and helpful. I would stay here again.
Thank you for the good review! We look forward to having you back next time you are in Portland!
Hi there! Thanks for taking the time to leave a review!
Thanks for the review! We hope you return soon!
The retro look of the hotel and room met all my expectations, the staff was courteous at all times and promptly responded to all requests. The bed was very comfortable.
Thanks for visiting and your review!
Oh no! We would love to know what we could have done better. Please feel free to contact us at the property for assistance.
Amazing stay! Everything you could want in a fine hotel experience.
Thanks for visiting and your review! We hope to see you again soon!
Valet and front desk really nice. Yet it took 2 hours to have the dog bed brought up instead of ASAP as promised, which meant my husband couldn't leave the room til it arrived ! Room is great for the most part but certain things could be improved - like king sized pillows for a king sized bed (not a mix of half- and small sized ones) which were all super uncomfortable. Curtain didn't close all the way so sliver of street lights shone on us all night. Mattress comfortable and dog liked her bed which was good, and liked that they checked in on text and that valet had our car waiting when we came downstairs. However, having to drive your car down into a very small claustrophobic parking lot in order to check-in is very odd compared to most hotels where you just pull up curbside. While I do like being able to get our stuff and our dog out in an area away from foot traffic (and the rain), it is incredibly difficult to take those turns even in a midsize wagon such as ours and we had to back in and out multiple times just to get out of the garage (how SUVs do it I have no idea!). Also $45 to park your car for less than 24 hours is insane. You can't possibly expect us to also fork out money for tips when you charge this much - especially when you have to do that kind of maneuvering just to get your car out. PS - Red Star is pretty terrible - waitress had zero knowledge and was very apathetic. As a native Portlander, you should be able to do a lot better on the restaurant side!
Thank you for your review. My apologies for a frustrating experience staying with us. We don’t like hearing our guests are disappointed. We will certainly work on stepping up our game as many of your comments can and will be corrected. We are fortunate to have our on property garage for our guest to load and unload free of the elements Our valet team is here to help and willing to assist you entering and exiting our garage.
Thanks for staying with us and for your review!
Good Morning Mark,Thank you so much for this lovely review. Our staff will be thrilled to hear about your experience and to hear these shout-outs! We really enjoyed having you at our property and hope to host you again if your travels bring you back to Portland!