Hotel was FILTHY and under full on renovation with zero disclosure until arrival. Hotel lobby and elevator were so filthy, didn’t look like it has been cleaned for months. The room had hairs in shower and on bed. I requested for a room change, the new room wasn’t any better. Trash were left behind, hair was in shower and on top of bed. The bedsheets for the sofa bed was the wrong size. Overall terrible experience, will NEVER stay here again and do not recommend anyone to stay here.
Clean, quiet, right on the water front. It needs updating. There was no place to charge any device. Parking fee seemed high.
I was never told I was to pay $40 a day for parking but found that out when I got there I also booked the hotel because they had a pool but wasn’t available or open! They should update their policies on their website so we don’t get tricked
Like the two-bedroom with kitchen
Room was ready to and we even arrived an hour early. The crib we requested was already set up in the room as well. They were on top of their game and the greeting staff was pleasent. Second time we have stayed here and I'm sure we'll be back again for our next Portland wknd get away
Property close to the highway entrance and exit. Rooms dish washer looked to worked on and sticking out ?
Conveniently located close to waterfront and downtown area.
Lovely location next to the river front walk. Staff were very nice and helpful.
Everything was going smoothly until we got a rude staff. We wanted to get a later check out and the guy who was in a suit that is African American says a flat No. I then said my three friends who are also staying here with their family were all able to get a late check out. He said it’s because they talk to the right person. I asked to talk to that right person and he said he didn’t know who that person is. That is very rude of him. He then said anything else? That was rude. Please coach your employee to not be rude to clients staying there especially my first time with my children. I will not stay there again. He must hate his job..
Your first surprise will unfortunately be the $37 cost for parking. That would have been nice to know when I booked the room. The room itself was nice. It had lots of room and good seating It was a little icky to find toenails left behind under the sink area. The coffee pot leaked all over the counter, and the bathroom light didn't work in the evening (but weirdly it worked the next morning). Breakfast was pretty ordinary. Motel standard scrambled eggs, sausage, biscuits & gravy, waffles, and some selection of fresh fruit.
Great location for Streetcar and all arts places in Pearl District, grocery shopping to use the kitchen (Target at the Alder Street Car stop), great breakfast, great staff. Pool was big and clean but needs to be warmer and someone needs to be there on the weekend with all the kids to make people share the pool better.
Located in Downtown Portland, Residence Inn by Marriott Portland Downtown/RiverPlace is within a few miles (5 km) of popular sights such as Oregon Convention Center and Moda Center. This 258-room, 3-star hotel has free in-room WiFi along with a 24-hour business center and a conference center.
Free buffet breakfast is included with your stay and awaits you each morning. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service.
Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other standard amenities include kitchens, dining areas, and sitting areas.
Guests of Residence Inn by Marriott Portland Downtown/RiverPlace enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. Self parking is available for USD 39.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a free grocery shopping service, express check-out, and free newspapers.
Hotel was FILTHY and under full on renovation with zero disclosure until arrival. Hotel lobby and elevator were so filthy, didn’t look like it has been cleaned for months. The room had hairs in shower and on bed. I requested for a room change, the new room wasn’t any better. Trash were left behind, hair was in shower and on top of bed. The bedsheets for the sofa bed was the wrong size. Overall terrible experience, will NEVER stay here again and do not recommend anyone to stay here.
Clean, quiet, right on the water front. It needs updating. There was no place to charge any device. Parking fee seemed high.
We appreciate you taking the time to share your concerns with us, Stephanie. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
I was never told I was to pay $40 a day for parking but found that out when I got there I also booked the hotel because they had a pool but wasn’t available or open! They should update their policies on their website so we don’t get tricked
Thank you for the feedback. We understand that the cost parking in a downtown environment can be a little unexpected which is why we try to keep our rates as one of the lowest for a hotel in downtown Portland. We are also sorry that the pool effected your stay as we had communicated with all of our hotel booking partners about the closure. We hope to soon bring back all the amenities our guests love. Thank you.
Like the two-bedroom with kitchen
Thank you for taking the time to share your review with us! It's great to see we provided you with such an enjoyable experience. We are glad to hear that you enjoyed our accommodations so much, especially the kitchen. We're hoping we'll be seeing you again during your next visit to Residence Inn by Marriott Portland Downtown/RiverPlace. Thank you and have a wonderful day!
Room was ready to and we even arrived an hour early. The crib we requested was already set up in the room as well. They were on top of their game and the greeting staff was pleasent. Second time we have stayed here and I'm sure we'll be back again for our next Portland wknd get away
Thank you for the excellent rating! We're so glad that you've enjoyed your stay at Residence Inn by Marriott Portland Downtown/RiverPlace so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!
Property close to the highway entrance and exit. Rooms dish washer looked to worked on and sticking out ?
Thank you for taking the time to leave this wonderful review! We're so glad to hear that you had a positive stay with us at Residence Inn by Marriott Portland Downtown/RiverPlace! We're also thrilled that you loved our central location so much! We'd love to see you again soon so we can share an even more enjoyable experience with you. Have a lovely day!
Thanks for the great rating! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Residence Inn by Marriott Portland Downtown/RiverPlace soon, we'd love to have you back! Have a lovely day!
Thank you for taking the time to score your stay at our hotel. -Josh Harper General Manager
We appreciate the feedback, Susanna.We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our management team to help us rectify these problems moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.