I was never told I was to pay $40 a day for parking but found that out when I got there I also booked the hotel because they had a pool but wasn’t available or open! They should update their policies on their website so we don’t get tricked
Like the two-bedroom with kitchen
Room was ready to and we even arrived an hour early. The crib we requested was already set up in the room as well. They were on top of their game and the greeting staff was pleasent. Second time we have stayed here and I'm sure we'll be back again for our next Portland wknd get away
Property close to the highway entrance and exit. Rooms dish washer looked to worked on and sticking out ?
Conveniently located close to waterfront and downtown area.
Lovely location next to the river front walk. Staff were very nice and helpful.
Everything was going smoothly until we got a rude staff. We wanted to get a later check out and the guy who was in a suit that is African American says a flat No. I then said my three friends who are also staying here with their family were all able to get a late check out. He said it’s because they talk to the right person. I asked to talk to that right person and he said he didn’t know who that person is. That is very rude of him. He then said anything else? That was rude. Please coach your employee to not be rude to clients staying there especially my first time with my children. I will not stay there again. He must hate his job..
Your first surprise will unfortunately be the $37 cost for parking. That would have been nice to know when I booked the room. The room itself was nice. It had lots of room and good seating It was a little icky to find toenails left behind under the sink area. The coffee pot leaked all over the counter, and the bathroom light didn't work in the evening (but weirdly it worked the next morning). Breakfast was pretty ordinary. Motel standard scrambled eggs, sausage, biscuits & gravy, waffles, and some selection of fresh fruit.
Great location for Streetcar and all arts places in Pearl District, grocery shopping to use the kitchen (Target at the Alder Street Car stop), great breakfast, great staff. Pool was big and clean but needs to be warmer and someone needs to be there on the weekend with all the kids to make people share the pool better.
Hotel was okay, a little dated. No really good restaurant options around, so it feels a little isolated.
Unfortunately this was a poor experience. Bed had a sink hole in it and thermostat did not work. I was offered a new room and had to take it due to room getting way too warm and I had unpacked (and had to repack) 7 days with of clothes, toiletries and food. Next room bed also poor but better than last. Front desk person said how tired he was of hearing the complaint and that they were starting to replace mattresses -- but I don't think they should wait until they are this bad. (maybe I shouldn't expect a good nights sleep at the rate of $220/night?) Initially thermostat didn't work but room was cooler then I rememberd to try the breaker (what was tried in the last rm) and it worked (was tired of complaining to front desk). Housekeeping left out details: shower soap dish full of water, coffee machine not cleaned and coffee not replaced, dishwasher run with only 3 dishes in it (waste), ran out of both TP and tissues, other things I tried to ignore). Others in my workshop that was held at the hotel all reported excellent experiences, so maybe it was just one of those "off" times.
Located in Downtown Portland within a short walk of Keller Auditorium, Residence Inn by Marriott Portland Downtown/RiverPlace is within a mile (2 km) of other popular sights such as Portland State University. This 258-room, 3-star hotel has a 24-hour gym along with free in-room WiFi and a 24-hour business center.
Free buffet breakfast is included with your stay and awaits you each morning. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service.
All 258 soundproofed accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Coffee makers, safes, and phones are also standard.
Guests of Residence Inn by Marriott Portland Downtown/RiverPlace enjoy a 24-hour gym, free WiFi in public areas, and a conference center. Self parking is available for USD 39.00 per night. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a free grocery shopping service, and express check-out.
I was never told I was to pay $40 a day for parking but found that out when I got there I also booked the hotel because they had a pool but wasn’t available or open! They should update their policies on their website so we don’t get tricked
Like the two-bedroom with kitchen
Thank you for taking the time to share your review with us! It's great to see we provided you with such an enjoyable experience. We are glad to hear that you enjoyed our accommodations so much, especially the kitchen. We're hoping we'll be seeing you again during your next visit to Residence Inn by Marriott Portland Downtown/RiverPlace. Thank you and have a wonderful day!
Room was ready to and we even arrived an hour early. The crib we requested was already set up in the room as well. They were on top of their game and the greeting staff was pleasent. Second time we have stayed here and I'm sure we'll be back again for our next Portland wknd get away
Thank you for the excellent rating! We're so glad that you've enjoyed your stay at Residence Inn by Marriott Portland Downtown/RiverPlace so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!
Property close to the highway entrance and exit. Rooms dish washer looked to worked on and sticking out ?
Thank you for taking the time to leave this wonderful review! We're so glad to hear that you had a positive stay with us at Residence Inn by Marriott Portland Downtown/RiverPlace! We're also thrilled that you loved our central location so much! We'd love to see you again soon so we can share an even more enjoyable experience with you. Have a lovely day!
Thanks for the great rating! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Residence Inn by Marriott Portland Downtown/RiverPlace soon, we'd love to have you back! Have a lovely day!
Thank you for taking the time to score your stay at our hotel. -Josh Harper General Manager
Thank you for taking the time to provide us with feedback. Please feel free to let us know what more we could have done to make your stay a perfect 5 of 5. -Josh Harper General Manager
Thank you for taking the time to leave us this nice review. -Josh Harper General Manager
Conveniently located close to waterfront and downtown area.
We are in a great place for exploring downtown Portland. Thank you for this great review! -Josh Harper General Manager
Thank you for the feedback. We understand that the cost parking in a downtown environment can be a little unexpected which is why we try to keep our rates as one of the lowest for a hotel in downtown Portland. We are also sorry that the pool effected your stay as we had communicated with all of our hotel booking partners about the closure. We hope to soon bring back all the amenities our guests love. Thank you.