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Embassy Suites by Hilton Portland Downtown

4.0 star property
Luxury hotel with 2 restaurants and 2 hot tubs

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Portland Downtown

Lobby
Reception
Indoor pool
Ballroom
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
319 SW Pine St, Portland, OR, 97204
  • Place, Roseland Theater
    ‪3 min walk‬
  • Place, Tom McCall Waterfront Park
    ‪4 min walk‬
  • Place, Pioneer Courthouse Square
    ‪6 min walk‬
  • Airport, Portland, OR (PDX-Portland Intl.)
    ‪16 min drive‬

Room options

View all photos for Two Queen Suite

Premium bedding, in-room safe, desk, blackout drapes

Two Queen Suite

9.4 out of 10
Exceptional
(65 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for King Conference Suite

King Conference Suite | Premium bedding, in-room safe, desk, blackout drapes

King Conference Suite

  • 800 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom 2 Bath King Suite

Premium bedding, in-room safe, desk, blackout drapes

2 Bedroom 2 Bath King Suite

7.0 out of 10
Good
(2 reviews)
  • 700 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, High Floor

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds, High Floor

9.0 out of 10
Wonderful
(17 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | Living area | 55-inch LCD TV with cable channels, TV, MP3 dock

Presidential Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

55-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Allergy Friendly

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking, Allergy Friendly

7.4 out of 10
Good
(3 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Allergy Friendly

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible, Allergy Friendly

10.0 out of 10
Exceptional
(1 review)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Allergy Friendly

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds, Non Smoking, Allergy Friendly

8.4 out of 10
Very good
(8 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Allergy Friendly

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds, Accessible, Allergy Friendly

10.0 out of 10
Exceptional
(2 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout drapes

Studio Suite, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(6 reviews)
  • 460 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Accessible, 2 Bathrooms

Premium bedding, in-room safe, desk, blackout drapes

Suite, Multiple Beds, Accessible, 2 Bathrooms

  • 640 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Corner)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible, Bathtub (Corner)

8.8 out of 10
Excellent
(3 reviews)
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Presidential Suite, 1 King Bed, Accessible (Roll-In Shower)

7.0 out of 10
Good
(2 reviews)
  • 700 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (High Floor)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Accessible, Bathtub (High Floor)

8.0 out of 10
Very good
(5 reviews)
  • 640 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds, Accessible, Bathtub

  • 640 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds, Accessible

9.2 out of 10
Wonderful
(5 reviews)
  • 640 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for King Suite

Premium bedding, in-room safe, desk, blackout drapes

King Suite

9.0 out of 10
Wonderful
(51 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Studio Suite

King Studio Suite | Premium bedding, in-room safe, desk, blackout drapes

King Studio Suite

8.8 out of 10
Excellent
(22 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Corner Suite

Premium bedding, in-room safe, desk, blackout drapes

King Corner Suite

7.4 out of 10
Good
(8 reviews)
  • 800 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Suite, High Floor

Premium bedding, in-room safe, desk, blackout drapes

1 King Suite, High Floor

7.8 out of 10
Good
(11 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Portland

Located in Downtown Portland, Embassy Suites by Hilton Portland Downtown is within a 10-minute walk of popular sights such as Lan Su Chinese Garden and Pioneer Courthouse Square. This 4-star hotel has 276 guestrooms and offers conveniences like 2 restaurants, an indoor pool, and a 24-hour gym.

What's nearby

  • Roseland Theater - 3 min walk - 0.2 miles
  • Tom McCall Waterfront Park - 4 min walk - 0.3 miles
  • Pioneer Courthouse Square - 6 min walk - 0.4 miles
  • McMenamins Crystal Ballroom - 11 min walk - 0.6 miles
  • Portland Art Museum - 12 min walk - 0.7 miles

Getting around

  • SW 5th-Oak Street Station - 3 min walk
  • Portland Union Station - 12 min walk
  • Portland International Airport (PDX) - 15 min drive

Restaurants

  • ‪Mother's Bistro & Bar - ‬1 min walk
  • ‪Matsunoki Ramen - ‬1 min walk
  • ‪Stumptown Coffee Roasters - ‬1 min walk
  • ‪Bae’s Chicken - ‬2 min walk
  • ‪Taqueria Villanueva Truck - ‬1 min walk

About this property

Embassy Suites by Hilton Portland Downtown

Luxury hotel with 2 restaurants and 2 hot tubs
Guests of Embassy Suites by Hilton Portland Downtown have access to an indoor pool, a 24-hour gym, and 2 hot tubs. Valet parking is available for USD 65 per day. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
55-inch LCD TVs come with cable channels, and guests can stay connected with WiFi and wired internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. MP3 docks, microwaves, and coffee makers are also available.
2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of Historic Hotels of America.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 65 per day; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Kingsland Kitchen
  • Mother's Bistro

Things to do

  • 2 hot tubs
  • 24-hour gym
  • Arcade/game room
  • Indoor pool
  • Library
  • Sauna

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (14,004 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1912
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 15.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: 2 percent of room rate

These are all of the charges provided to us by the property.

The listed resort fee comprises the mandatory historical preservation fund, collected at property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Portland-Downtown
Embassy Suites Portland-Downtown
Portland-Downtown Embassy Suites
Embassy Suites Portland - Downtown Hotel Portland
Portland Embassy Suites
Embassy Suites Portland-Downtown Hotel
Embassy Suites by Hilton Portland Downtown Hotel
Embassy Suites by Hilton Portland Downtown Portland
Embassy Suites by Hilton Portland Downtown Hotel Portland

Frequently asked questions

Are free cancellation options available at Embassy Suites by Hilton Portland Downtown?

Embassy Suites by Hilton Portland Downtown offers free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Embassy Suites by Hilton Portland Downtown?

As of Dec 27, 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Portland Downtown on Dec 29, 2025 start from $121.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Embassy Suites by Hilton Portland Downtown?

This hotel is situated in Downtown Portland, just steps from Roseland Theater and Star Theater Portland, and within a short walk of Tom McCall Waterfront Park. You'll also find Moda Center and Oregon Zoo within a short drive.

Will I be able to park at Embassy Suites by Hilton Portland Downtown?

Yes, valet parking is offered for USD 65 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Embassy Suites by Hilton Portland Downtown have a casino at the property?

No, Embassy Suites by Hilton Portland Downtown doesn't have a casino.

Is there an indoor pool at Embassy Suites by Hilton Portland Downtown?

Yes, this hotel has an indoor pool along with 2 hot tubs.

Is Embassy Suites by Hilton Portland Downtown good for couples?

This historic hotel offers many amenities for couples such as an indoor pool and a bar with some guestrooms featuring fireplaces.

Are there hot tubs at Embassy Suites by Hilton Portland Downtown?

Yes, this hotel has 2 spa tubs.

Does Embassy Suites by Hilton Portland Downtown feature a restaurant that includes a breakfast menu?

Yes, Embassy Suites by Hilton Portland Downtown has 2 restaurants, and serves free buffet breakfast each morning.

Does Embassy Suites by Hilton Portland Downtown allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Embassy Suites by Hilton Portland Downtown for a fee of USD 75 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at Embassy Suites by Hilton Portland Downtown?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Embassy Suites by Hilton Portland Downtown?

The closest major airport to Embassy Suites by Hilton Portland Downtown is Portland International Airport (PDX), which is 8.6 mi away (15 minutes by car).

Can I book a room with a balcony at Embassy Suites by Hilton Portland Downtown?

No, there aren't any guestrooms with balconies at Embassy Suites by Hilton Portland Downtown.

Does Embassy Suites by Hilton Portland Downtown offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Embassy Suites by Hilton Portland Downtown.

Embassy Suites by Hilton Portland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 796 out of 1342 reviews
Rating 8 - Good. 289 out of 1342 reviews
Rating 6 - Okay. 147 out of 1342 reviews
Rating 4 - Poor. 57 out of 1342 reviews
Rating 2 - Terrible. 53 out of 1342 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Chelsea

Traveled with family
Disliked: Cleanliness, property conditions & facilities
126 deposit a day for a room that wasn’t clean. Hair on the ceiling puke down the wall. Hole in the wall.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jazmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ce Ce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing check in staff positive attitude Great bed
Stayed 1 night in Sep 2025

2/10 Terrible

Miroslava

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This once beautiful hotel is lacking some much needed TLC. The over all cleanliness was nonexistent. From the terrible elevators to the dingy stair wells. There was muck in the stairwells, stained walls, ice machines not working, to a reception that left much to be desired. My family and I have stayed at many Embassy locations because we enjoy mingling with other guests during the reception, but the snacks provided were not only lacking but horrid in quality. The broccoli was moldy and slimy. The person who served that could clearly see this was the case. The reception served broccoli, dry cheese cubes, stale crackers, and dry carrots. The speakers were busted and the music was plain disturbing to even sit and enjoy the area. The staff didn’t seem to care or try to remedy by simply letting us sit in silence instead of muffled sounds. The front desk associate an Asian male was rude and not friendly by any means. Seemed bothered every time. The door knob on the bathroom door in our room came off in my hand and was never fixed in the three days stay. The cleaning staff left a half drank water bottle in the refrigerator and trash from previous tenants. I can only assume. The pool area was dirty and unkept. I would not rec
Stayed 3 nights in Sep 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time! The pool was a hit with the kids!
Stayed 2 nights in Sep 2025

6/10 Okay

Peter

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Historic hotel is looking dingy

Like much of downtown Portland, the Embassy Suites by Hilton looks quite dingy and run down. The once grand lobby, is now mostly empty except for an odd assortment of cheap contemporary furniture that clashes with the Corinthian-style columns and neo-classical architecture. We were looking forward to the Embassy Suites afternoon reception in the "Acadian Garden" until we got there. There is no garden or even a fake plant. It's just a room with old tired furniture, poor lighting, and a really bad paint job. And it was barely a reception except for the free alcohol. Also in the "Acadian Garden" was the free breakfast, which at least had good breakfast fare including made to order omelets. But serving breakfast (or any food) in that old room is just sad. Our room was OK, clean and comfortable enough with a nice bed and TV, but we will never book Embassy Suites by Hilton Portland Downtown again.
Stayed 1 night in Sep 2025

10/10 Excellent

Filiberto

Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jul 2025

10/10 Excellent

Sally

Stayed 2 nights in Sep 2025

10/10 Excellent

Amanda, aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities
Very family friendly. Our son loved the pool. Food was excellent. Drinks were spot on. Clean. 10/10 will recommend. We look forward to coming back soon !
Stayed 1 night in Sep 2025

10/10 Excellent

Henrieta

Stayed 2 nights in Sep 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Howin

Liked: Cleanliness, staff & service
Wonderful
Stayed 1 night in Sep 2025

8/10 Good

Tanya, Seattle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I has a great stay at the Embassy Suites in Portland. The rooms were very spacious and comfortable. I especially enjoyed the plentiful breakfast with lots of options, and the complimentary drinks in the evening were a nice touch. The pool and hot tub were both refreshing and relaxing, and valet parking was easy and convenient. However, as an electric vehicle driver, I do want to note that the charging stations are quite slow. Also, the staff forgot to return my charging converter. They are currently shipping it back to me, and I’m hoping it arrives soon. Overall, a mostly positive experience with a few small hiccups.
Stayed 2 nights in Sep 2025

10/10 Excellent

Janay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Janice

Stayed 1 night in Sep 2025

10/10 Excellent

Maritza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very nice staff!
Stayed 1 night in Sep 2025

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inside great breakfast amazing pool/hottub disappointed I got a room that was supposed to have a downtown view and our views was a parking garage
Stayed 2 nights in Sep 2025

2/10 Terrible

Derek

Stayed 2 nights in Sep 2025

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room where breakfast was served was dark...could barely see the food on buffet. Food was mediocre at best...except for the omlette bar...it was excellent. Maid service not consistent with services...didnt empty all trash cans or replace kleenix. Room was nicely appointed and bed was very comfortable...
Stayed 4 nights in Sep 2025

2/10 Terrible

Darrell

Stayed 1 night in Sep 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Roland

Traveled with family
Disliked: Staff & service, amenities
The Front Desk staff is clearly untrained and lacks customer service even the managers. At check in, I was just handed the keys to my room. The desk clerk did not indicate what room I was in or how to proceed to the room. No housekeeping and of course was never told at check in I needed to request it. Incidental fee was charged multiple times and taken out since I used my debit as the method for payment. At check out I was told what the final cost would be, deposit less valet parking. However, when I asked them to provide a statement that showed the deposit and the valet fee which would them show what should be returned to the card they claimed they couldn't do even though prior they said it could be done when I actually checked out. When I arrived home (Sunday), I check my account and found they had not charged the amount they said and what was reflected on the receipt for the stay but nearly twice that. When I called the only response I received (Kierstin) was that the computer made a mistake and the refund would be in by the end of the week and then it was up to my Bank to show the refund back into the account. Not once was there an apology for the confusion, error or concern on the part of the employees I dealt with. Totally unacceptable and though it will most likely not make any difference and I'm sure they could care less, I will not choose Embassy Suites or for that matter a Hilton property in the future.
Stayed 3 nights in Sep 2025

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