Room, 1 Queen Bed, Non Smoking
from $118
Holiday Inn Airport - Portland
3.0 out of 5.0
3.4
out of 5
Average Guest Review
See all 41 reviews
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Recent guest reviews
When we got there, the front desk staff were very friendly and the lobby looked nice. When we got to our first room it smelled like stale cigarettes even though it was a non smoking room. The room was next to the ice machine and vending area so I was awoken by loud people in the middle of the night. Also there was a very loud train across from the window that woke me up a few times during the night. The next day, the Air conditioner stopped working. The maintenance guy was very friendly and he moved us to another room. The new room was much quieter and it had a king bed even though we reserved a room with a queen. We ate at the restaurant downstairs and it was gross. Again the server was great but all the fruit tasted like soap and the sausage had a nasty flavor too. I felt like the service was great but everything about the building the food and the amenities were subpar.
My room was facing an intersection. There was also a train right outside my window. It was very loud. The room itself was fine.
Room was clean and Hotel was close to Airport.Restaurant in main lobby looks nice,Did not get a chance to try the food though!
Beautiful building. Restaurant decent breakfast quality for price. Linens all pulled and rough. When I checked in asked for a quiet room not near ice machine. The desk person actually put me in a room abutting the ice machine. I can say the manager did correct this- but really! I was so tired and was looking forward to yummy bed linens but was disappointed by the pilled sheets (fitted was so rough) and poor pillow selection. But in all fairness the room was clean, quiet, and had I not been there in high season and robbed by an elevated price- it was likely a reasonable place
Didn't enjoy the train noise. Overall great staff, especially the the waiter from the resturant. She's really on top of everything.
Free shuttle bus to airport, friendly staff. I was very happy with the hotel in general, it has a good location, there is a big shopping mall close by
Portland is a friendly city. We arrived on rental car. The front desk staffs are great, adviced us on travel hot spots and features of hotel. We took the hotel shuttle to Pdx and took light rail to downtown. Room is good but there are signs of wear and tear on the hallway and escalator floor. Overall, I recommend this hotel to vacationer.
The staff greeted us upon our return from a long journey. The breakfast staff was also extremely friendly, and we were happy to have an American breakfast. The coffee could, however be improved. The rooms are comfortable and clean.
I read other reviews and didn't have high expectations but the hotel was much better than I anticipated. The location is close to the airport but there's nothing within walking distance of the hotel. It's in a somewhat industrial area and close to the train tracks. If that doesn't bother you, the hotel is clean, updated, and comfortable. The breakfast was included in our rate but is not included in all rates. The breakfast buffet was horrific. We had a better breakfast for free at the Oxford Suites. But the breakfast vouchers allow you to order off of the menu so I suggest that. If you stay here and plan to go anywhere you'll most likely need a car to get there because there's not much in the immediate vicinity. Otherwise, this was a fine hotel.
This hotel is convenient, clean and in the right location for my needs. The staff was helpful and the room was very comfortable.
It is great time with family.I don't have anything to say overall it is great....
The front desk staff was very nice and the amenities looked great! The room was very clean and the view wasn't too bad. The down falls: for me the bed wasn't all that comfortable, the room service was pretty over priced for the quality of the food and it wasn't as near to the airport as I thought it was going to be. Overall great place to stay, just know that it's not as close to the airport as other hotels.
I stayed here to be close to the airport after a long business trip. I really liked the restaurant in the lobby and specifically the fitness center. Good way to wind down with out leaving anywhere. Only thing that bugged me is the staff at the front counter. It has that environment where you see the giant smiles and bending over backwards for the guys in suits and the regular folk get the non verbal sign here initial here treatment. Once you get passed them its all good.
Loved it. Close to the airport and very friendly staff. The beds were extremely comfy too! I will definitely stay again!
Although our stay at the Holiday Inn was average, one thing that went beyond average was the way the hotel staff treated us. I honestly felt like royalty as they went out of their way to please us. These people were the best hosts I have ever had. I would go back to stay just because the staff were so exceptional.
The pictures from the website show a totally revamped hotel, which is true if you only look at the lobby. The rooms are still in need of some updating. The hallways are dark and the carpet is dingy. That being said our room was fairly comfortable and pretty clean. The old saying you get what you pay for rings true, not bad for $115.
I felt bad for the girl on a business trip ahead of me, "the lady on the phone said i could use this company card if i was an authorized signer" "No i'm sorry your name has to be on the card". Miscommunication is usually an indicator of bad news elsewhere, but the hotel was perfect for what I needed. The bed was very comfortable, even being placed right next to the elevator wasn't an issue, the room was quiet. Nice and close to the airport, but no noise from the planes. The restaurant had some good choices, though dishes are still prepared with standard institutional ingredients. Didn't seem to be much around the hotel for snacks/food but a short drive located a 7-11, and there's plenty of restaurants within 10 minutes downtown. Parking was easy, even with a packed hotel.
Convenient airport shuttle. Reasonable accommodations. Multiple security recommendations which made me a little nervous, but I had no problems at all.
Hotel has nothing near it. They are handicapped by renovation. People were nice.
The hotel is great, staff is awesome, and price was fair. There is nothing at walking distance from the hotel, so car is needed.
Hotel highlights
- Close to Grotto
- Free WiFi in rooms and public areas
- Onsite dining
- Free airport shuttle
Located within a mile (2 km) of Grotto, Holiday Inn Airport - Portland is within 2 miles (3 km) of Cascade Station. This 3-star hotel has 284 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi. Near the airport, the hotel is also close to Rocky Butte and Concordia University.
Dining
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. Start your day off with breakfast, available for a fee.
Rooms
All 284 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, ironing boards, and desks.
Property features
Guests of Holiday Inn Airport - Portland have access to an indoor pool, a fitness center, and free WiFi in public areas. If you drive, self parking is USD 10.00 per day, or you can take advantage of the free airport shuttle (available on request). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 7 meeting rooms, a business center, and coffee/tea in a common area.
Guest reviews for Holiday Inn Airport - Portland
they were trying...
Everyone
When we got there, the front desk staff were very friendly and the lobby looked nice. When we got to our first room it smelled like stale cigarettes even though it was a non smoking room. The room was next to the ice machine and vending area so I was awoken by loud people in the middle of the night. Also there was a very loud train across from the window that woke me up a few times during the night. The next day, the Air conditioner stopped working. The maintenance guy was very friendly and he moved us to another room. The new room was much quieter and it had a king bed even though we reserved a room with a queen. We ate at the restaurant downstairs and it was gross. Again the server was great but all the fruit tasted like soap and the sausage had a nasty flavor too. I felt like the service was great but everything about the building the food and the amenities were subpar.
very loud okay hotel
Everyone
My room was facing an intersection. There was also a train right outside my window. It was very loud. The room itself was fine.
Review comment
Josh Harper responded on Nov 2, 2016
Thank you for taking the time to provide us with feedback. I apologize for the exterior noise during your stay with us. We have a number of guest rooms that are further way from Columbia Blvd. If you get a room near the elevator you are away from the road and get excellent views of Mt. Hood. -Josh Harper Assistant General Manager
convenient location for using the airport.
Everyone
Room was clean and Hotel was close to Airport.Restaurant in main lobby looks nice,Did not get a chance to try the food though!
Review comment
Josh Harper responded on Oct 27, 2016
Gary, Thank you for the review. Too bad you did not get to try our on-site restaurant, Latitude 45. Our chef has worked around the world, and uses his vast and eclectic culinary experience to craft some really impressive dishes. I recommend you try one of our weekly specials. This week is an awesome Cuban sandwich. -Josh Harper Assistant General Manager PS...Voodoo Doughnuts is awesome!
nice average hotel.
Everyone
Beautiful building. Restaurant decent breakfast quality for price. Linens all pulled and rough. When I checked in asked for a quiet room not near ice machine. The desk person actually put me in a room abutting the ice machine. I can say the manager did correct this- but really! I was so tired and was looking forward to yummy bed linens but was disappointed by the pilled sheets (fitted was so rough) and poor pillow selection. But in all fairness the room was clean, quiet, and had I not been there in high season and robbed by an elevated price- it was likely a reasonable place
Review comment
Josh Harper responded on Sep 1, 2016
mbarry, Thank you for your feedback. I will forward your comments to our housekeeping manager. This is concerning because we typically receive great feedback about our beds. This will be addressed at once. Thank you for bringing it to our attention. -Josh Harper Assistant General Manager
nice hotel
Everyone
Didn't enjoy the train noise. Overall great staff, especially the the waiter from the resturant. She's really on top of everything.
Review comment
Josh Harper responded on Jan 1, 1970
Thank you for the feedback. I apologize for the noise the train made during your stay. I will forward your comments to our Restaurant Manager. We love to celebrate positive guest reviews with our servers! -Josh Harper Assistant General Manager
very good hotel
Everyone
Free shuttle bus to airport, friendly staff. I was very happy with the hotel in general, it has a good location, there is a big shopping mall close by
good vacation.
Couples
Portland is a friendly city. We arrived on rental car. The front desk staffs are great, adviced us on travel hot spots and features of hotel. We took the hotel shuttle to Pdx and took light rail to downtown. Room is good but there are signs of wear and tear on the hallway and escalator floor. Overall, I recommend this hotel to vacationer.
convenient airport stop
Couples
The staff greeted us upon our return from a long journey. The breakfast staff was also extremely friendly, and we were happy to have an American breakfast. The coffee could, however be improved. The rooms are comfortable and clean.
pleasantly surprised
BusinessTravelers
I read other reviews and didn't have high expectations but the hotel was much better than I anticipated. The location is close to the airport but there's nothing within walking distance of the hotel. It's in a somewhat industrial area and close to the train tracks. If that doesn't bother you, the hotel is clean, updated, and comfortable. The breakfast was included in our rate but is not included in all rates. The breakfast buffet was horrific. We had a better breakfast for free at the Oxford Suites. But the breakfast vouchers allow you to order off of the menu so I suggest that. If you stay here and plan to go anywhere you'll most likely need a car to get there because there's not much in the immediate vicinity. Otherwise, this was a fine hotel.
family gathering
Families
This hotel is convenient, clean and in the right location for my needs. The staff was helpful and the room was very comfortable.
MN traveler, Thank you very much for the feedback. I apologize for the less than spectacular stay. We really appreciate your kind words about our team and the service they provided. However, we would like all to make all aspects of your stay excellent. We will work with our housekeeping and engineering team to ensure these issues do not continue for you or any future guest. -Josh Harper Assistant General Manager