Very quiet, clean, and comfortable. Located in a pleasant part of town.
I was pleased with my room, it was clean, spacious, I slept pretty good there. The only downside there was an old water stain on ceiling, and little brown spots on the wall in the bathroom. Other than that the staff was great, helpful, I like the fact that everything was being renovated.
Property under construction. Room was left nasty after construction was done. And no vending machines or drinks. Whole building is disgusting.
The hotel looks like it was recently remodeled so we had a very nice updated looking room which we loved and had a nice stay at! The girl at the front desk (Leslie) I think her name was; was super accommodating and sweet! Definitely would come here again if I was going to be in the area.
They didn't have the room we reseeved and paid for and they didn't not advice they were under a major remodeling, it was hard to breath.
Great front desk staff, very friendly and helpful!
Staff was outstanding and a great location. Breakfast not included and a little pricey to buy. Not a local restaurant in site, but a kitchen with cook to order.
Excellent room, very nice staff. The breakfast buffet was a complete disaster - avoid at all costs. Everything was cold, stale, and/or burned. Inedible. Do not ever come to this hotel for the food.
Pros: Good location, comfortable room. Cons: breakfast staff not too helpful and courteous.
Could wish for a 2nd lateral training machine in gym.
We stayed 4 nights August 15-19, 2019. After our first night we left for the day and returned to the room mostly uncleaned. New towels replaced but not neatly. Old towels still on the floor throughout the room. Empty toilet paper rolls on the toilet paper roll holder. (But they did leave new toilet paper rolls on the sink! SMH) Sheets unchanged. Beds sheets and cover thrown over the bed but not made. Generally a mess. I expected more from a Hilton. I travel for business or pleasure at least 6 to 10 times a year for the last 2 decades and have never had room service so poorly given. I complained to the management. I wasn't asking any compensation. Just looking to inform them for their information and to ensure better service in the next days. They did offer me 2 free drinks at the bar but no one drank alcohol in our party. We left for the day after our second night and to my shock we returned to the room with the same unacceptable room service. Same mess. Same used towels on the floor. Same unchanged sheets. Totally unacceptable. We blame a bad employee for the first day. We blame bad management for the second. We again complained to the management and they asked me if I wanted them to do something about it. It is not the customer's responsibility to know how to respond to such poor performance. Obviously the management had no knowledge how to manage this kind of poor performance. And the second day they offered nothing to make amends and only a half hearted verbal apology.
Everything here is your typical Hilton except the pool area. The ceiling is dripping in one spot with a huge bubble next to it, don’t know if a pipe burst? The pool room was so hot and so muggy the windows were fogged up. There was a huge industrial type dehumidifier so they are aware of the problem and are trying to fix it, which is great! The location is perfect!
This motel was convenient for our son’s lacrosse tournament. The overall experience was fine. Not too noisy & generally clean. Lots of room for improvement. Our key cards stopped working no fewer than five times. Our room was reserved for four people, we were given three towels. The fold-out sofa had dirty used sheets on it. There is nothing complimentary...not breakfast, not water, not a breath mint! The bike & one treadmill in the fitness center didn’t work. One dryer not working, $4 to do a load in the first place. The pool is very small. No bathroom fan. On the flip side, the bed was very comfortable, we slept well, staff were super friendly & responsive. The showers are good. There was a mini frig, Keurig & microwave which helps a family survive!
The property and rooms were spacious and comfortable. The breakfast selection was minimal considering the cost.
Quite place outside of Portland. We used it as a means to go into Portland for a vacation.
Located in Five Oaks, Hilton Garden Inn Portland/Beaverton is within a 15-minute drive of popular attractions such as Oregon Zoo and Portland State University. This 3-star hotel has 150 guestrooms and offers a 24-hour fitness center, free in-room WiFi, and free self parking.
This hotel is home to a buffet restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
Hilton Garden Inn Portland/Beaverton's 150 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free newspapers, safes, and ironing boards are also available.
Renovated in 2018, Hilton Garden Inn Portland/Beaverton offers a 24-hour fitness center, free WiFi in public areas, and conference space. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and express check-out.
Very quiet, clean, and comfortable. Located in a pleasant part of town.
It is disappointing to see that your stay was less than you expected it to be. I certainly hope that the balance of your trip was more to your liking. Stay safe.
I was pleased with my room, it was clean, spacious, I slept pretty good there. The only downside there was an old water stain on ceiling, and little brown spots on the wall in the bathroom. Other than that the staff was great, helpful, I like the fact that everything was being renovated.
Taneshia...thank you for your comments. We will find those water stains and brown spots mentioned on the bathroom. No need to leave them for anyone else to find. So happy your rroom was comfy. We hope to see you after the renovation. Stay safe.
Property under construction. Room was left nasty after construction was done. And no vending machines or drinks. Whole building is disgusting.
I'm so sorry that this was your view of your stay. Construction is tough, especially when it is visible to everyone. The lobby, market, restaurant and lounge have been the toughest part for our guests and our staff. I offer my deepest apologies.
The hotel looks like it was recently remodeled so we had a very nice updated looking room which we loved and had a nice stay at! The girl at the front desk (Leslie) I think her name was; was super accommodating and sweet! Definitely would come here again if I was going to be in the area.
That's so fantastic! We are all looking forward to being able to enjoy ourselves in the new normal. We are so happy that you enjoyed Phase 1 of the renovation. Come back in about 30 days and visit our rnew lobby and fitness center! Thanks again and stay safe.
They didn't have the room we reseeved and paid for and they didn't not advice they were under a major remodeling, it was hard to breath.
It appears that we didn't meet your expectations and are looking for teachable moments for our team. Did we not have the room type (1 king or 2 queens) or the entire reservation was missing? You are correct that we opted to do lobby remodeling while the CV-19 closures are in affect. The guest rooms were completed earlier this year. Travel safely.
Great front desk staff, very friendly and helpful!
Thank you for the positive review. We are so excited to hear that your interactions with the team was positive. Hope to see you again in the future.
Thank you for the positive review of your stay. We are always so excited when we make your visit to our area positive. Come back and visit again.
Staff was outstanding and a great location. Breakfast not included and a little pricey to buy. Not a local restaurant in site, but a kitchen with cook to order.
I'm glad you enjoyed the location and our team. Our HIlton Garden Inn breakfast is different that many of our sister brands. I'm sorry it wasn't to your liking. There are several local restaurant favorites having a great breakfast reputation in the area on your next trip. Thanks again.
Excellent room, very nice staff. The breakfast buffet was a complete disaster - avoid at all costs. Everything was cold, stale, and/or burned. Inedible. Do not ever come to this hotel for the food.
Each guest offers a view that helps us improve. While I am disappointed in the breafkast experience, it does create an opportunity to review our procedures. I'm pleased that the hotel component was satisfactory. We hope to see you again in the future.
We certianly do appreciate your very kind words about your stay. Thank you for staying with us and hope to see you again. Stay safe.