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Hilton Garden Inn Portland/Beaverton

3.0 out of 5.0
  • Free WiFi and wired Int...
  • Free parking
  • Onsite dining
  • Indoor pool

Recent guest reviews

We stayed 4 nights August 15-19, 2019. After our first night we left for the day and returned to the room mostly uncleaned. New towels replaced but not neatly. Old towels still on the floor throughout the room. Empty toilet paper rolls on the toilet paper roll holder. (But they did leave new toilet paper rolls on the sink! SMH) Sheets unchanged. Beds sheets and cover thrown over the bed but not made. Generally a mess. I expected more from a Hilton. I travel for business or pleasure at least 6 to 10 times a year for the last 2 decades and have never had room service so poorly given. I complained to the management. I wasn't asking any compensation. Just looking to inform them for their information and to ensure better service in the next days. They did offer me 2 free drinks at the bar but no one drank alcohol in our party. We left for the day after our second night and to my shock we returned to the room with the same unacceptable room service. Same mess. Same used towels on the floor. Same unchanged sheets. Totally unacceptable. We blame a bad employee for the first day. We blame bad management for the second. We again complained to the management and they asked me if I wanted them to do something about it. It is not the customer's responsibility to know how to respond to such poor performance. Obviously the management had no knowledge how to manage this kind of poor performance. And the second day they offered nothing to make amends and only a half hearted verbal apology.

Everything here is your typical Hilton except the pool area. The ceiling is dripping in one spot with a huge bubble next to it, don’t know if a pipe burst? The pool room was so hot and so muggy the windows were fogged up. There was a huge industrial type dehumidifier so they are aware of the problem and are trying to fix it, which is great! The location is perfect!

This motel was convenient for our son’s lacrosse tournament. The overall experience was fine. Not too noisy & generally clean. Lots of room for improvement. Our key cards stopped working no fewer than five times. Our room was reserved for four people, we were given three towels. The fold-out sofa had dirty used sheets on it. There is nothing complimentary...not breakfast, not water, not a breath mint! The bike & one treadmill in the fitness center didn’t work. One dryer not working, $4 to do a load in the first place. The pool is very small. No bathroom fan. On the flip side, the bed was very comfortable, we slept well, staff were super friendly & responsive. The showers are good. There was a mini frig, Keurig & microwave which helps a family survive!

The property and rooms were spacious and comfortable. The breakfast selection was minimal considering the cost.

Quite place outside of Portland. We used it as a means to go into Portland for a vacation.

A perfectly fine generic hotel. It does not feel much like Portland though. My major beef is the faucets are too small in the bathrooms. You end up rubbing your hands all over the sink trying to wash them. Dear Owner, swap out your faucets immediately. It is embarrassing.

Friendly staff and great location. We stayed 3 nights and our housekeeper gave additional supplies each day without our need to ask for them - shows great observation AND caring skills and something that we appreciated. Remember to tip! Thank you.....

Good location and overall experience. The mattress has seen better days.

Great space, friendly staff. Only downfall is rooms are a bit noisy.

Nice clean hotel on the west side of Portland. Wish The swimming pool and Jacuzzi close at 11 PM other than 10 PM

The title says it all. This was the best hotel of our entire trip! I would stay there again in a heart beat.

From the very professional and friendly front desk,to my room service meal and easy checkout. I was impressed with the overall service and look forward to our next trip to Beaverton,we will definitely think the Hilton gardens. The Hotel restaurant had very well prepared and tasty sit down breakfast.

this hotel is ok, but the ac is bad. if i set a temperature, the ac is on, when it reach the degree then it's off. and later when the temperature is lower, it's on again. so the ac's on and off is so frequent.

Really good stay for our 4 nights vacations. Located close to everything.

It's located off the highway in an office complex area with two other hotel chains of similar quality. No shopping, dining, attractive walks or sights without a drive. Still, the hotel does a good job of being its best self, i.e. the staff are friendly and competent, hotel clean, food service decent. The lobby area is always welcoming with coffee and iced water available. Wine in the evenings. Makes it a friendly gathering place, and we noticed people hanging out there, playing games, chatting. Worth repeating.

The hotel staff was very pleasant. The room was very large and felt like home. The pool was warm and the area well maintained. There was always coffee/tea/water available in the lobby and a small snack shop was there as well. It never felt like we were in a hotel. Very warm and welcoming.

I appreciated the proximity of the facility to the freeway, and the friendliness of the staff was great! I was attending a wedding nearby, and it was nice to have such a comfortable "home away from home".

15520 Nw Gateway Ct Beaverton OR

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Five Oaks, Hilton Garden Inn Portland/Beaverton is 2.8 mi (4.5 km) from Streets of Tanasbourne Mall and within a 10-minute drive of Oregon Zoo. This 150-room, 3-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.


Rooms

An LCD TV comes with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a sofa bed, a refrigerator, and a microwave.


Property features

Guests staying at Hilton Garden Inn Portland/Beaverton enjoy an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking and limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

King 1 | Sleeps 2

Room, 1 King Bed, Accessible (Hearing)

King 1 | Sleeps 3

Room, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 4

Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Hilton Garden Inn Portland/Beaverton

Everyone (11) Couples (9) Business (2) Family (12) Other (2) Friends (1)
1
Families Families

We stayed 4 nights August 15-19, 2019. After our first night we left for the day and returned to the room mostly uncleaned. New towels replaced but not neatly. Old towels still on the floor throughout the room. Empty toilet paper rolls on the toilet paper roll holder. (But they did leave new toilet paper rolls on the sink! SMH) Sheets unchanged. Beds sheets and cover thrown over the bed but not made. Generally a mess. I expected more from a Hilton. I travel for business or pleasure at least 6 to 10 times a year for the last 2 decades and have never had room service so poorly given. I complained to the management. I wasn't asking any compensation. Just looking to inform them for their information and to ensure better service in the next days. They did offer me 2 free drinks at the bar but no one drank alcohol in our party. We left for the day after our second night and to my shock we returned to the room with the same unacceptable room service. Same mess. Same used towels on the floor. Same unchanged sheets. Totally unacceptable. We blame a bad employee for the first day. We blame bad management for the second. We again complained to the management and they asked me if I wanted them to do something about it. It is not the customer's responsibility to know how to respond to such poor performance. Obviously the management had no knowledge how to manage this kind of poor performance. And the second day they offered nothing to make amends and only a half hearted verbal apology.

By on Aug 19, 2019

5
Everyone

By on Jul 28, 2019

4
Family with small children

Everything here is your typical Hilton except the pool area. The ceiling is dripping in one spot with a huge bubble next to it, don’t know if a pipe burst? The pool room was so hot and so muggy the windows were fogged up. There was a huge industrial type dehumidifier so they are aware of the problem and are trying to fix it, which is great! The location is perfect!

By on Jun 27, 2019

2
Families

This motel was convenient for our son’s lacrosse tournament. The overall experience was fine. Not too noisy & generally clean. Lots of room for improvement. Our key cards stopped working no fewer than five times. Our room was reserved for four people, we were given three towels. The fold-out sofa had dirty used sheets on it. There is nothing complimentary...not breakfast, not water, not a breath mint! The bike & one treadmill in the fitness center didn’t work. One dryer not working, $4 to do a load in the first place. The pool is very small. No bathroom fan. On the flip side, the bed was very comfortable, we slept well, staff were super friendly & responsive. The showers are good. There was a mini frig, Keurig & microwave which helps a family survive!

By on May 20, 2019

3
Everyone

By on Mar 12, 2019

5
Families Families

The property and rooms were spacious and comfortable. The breakfast selection was minimal considering the cost.

By on Feb 13, 2019

4
Everyone

Quite place outside of Portland. We used it as a means to go into Portland for a vacation.

By on Oct 22, 2018

Review comment responded on Oct 23, 2018

Thank you for taking the time to give us your feedback about your stay! I am happy to hear you found the hotel to you liking and found it an easy commute into Portland during your vacation. We look forward to welcoming you back on your next trip to town!

3
Everyone

A perfectly fine generic hotel. It does not feel much like Portland though. My major beef is the faucets are too small in the bathrooms. You end up rubbing your hands all over the sink trying to wash them. Dear Owner, swap out your faucets immediately. It is embarrassing.

By , from Oregon on Oct 21, 2018

Review comment responded on Oct 21, 2018

Thank you for taking the time to give us your feedback about your stay! I know that we have had similar comments about our faucets from other guests. My management team is working to get those replaced for us during our next round of renovations. We do hope you will consider staying with us again in the future.

5
Everyone

By on Oct 14, 2018

Review comment responded on Oct 14, 2018

Thank you for taking the time to give us your feedback about your stay! I am happy to hear you found the hotel to your liking. We look forward to welcoming you back on your next trip to town!

5
Everyone

Friendly staff and great location. We stayed 3 nights and our housekeeper gave additional supplies each day without our need to ask for them - shows great observation AND caring skills and something that we appreciated. Remember to tip! Thank you.....

By , from Washington, DC on Oct 2, 2018

Review comment responded on Oct 3, 2018

Thank you for taking the time to give us your feedback about your stay! I am happy to hear you found the housekeeping to your liking. We look forward to welcoming you back on your next trip to town.

Hilton Garden Inn Portland/Beaverton

15520 Nw Gateway Ct, Beaverton, OR 97006
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.