I stayed the night of 3/27 with myself and 2 children age 6 & 8. Check in was smooth, the woman training Blanca, she was great. We had to walk to the other side of the hotel to use the elevator, then halfway back on the second floor to arrive at our room. It was located next to a stairwell so I immediately attempted to call from desk, the plug in for the phone was too big so the cord kept popping out, I used my cellphone instead. I called the front desk to see if there was another room that is NOT by stairs or an elevator. “We have one on the first floor”. I replied “I don’t want one on the first floor, as you saw when I checked in it was myself and 2 small children, do you have one on the second floor?” The front desk attendant “uhm, ok, so where do you want to be exactly?” “It’s my first time staying here, I just requested to not be by an elevator or stairs and please be off the first floor”. They found a room so we made the treck back to the front desk. Rather than having the keys ready, I walk up and the girl won’t even look at me although she hears me and keeps clicking the computer, “hi, I’m here to get the keys for my new room, mine was 218”, I had assumed I was speaking to Blanca and maybe she was unaware, she replies “ya, I’m getting you switched over” still not looking at me very monotone and dry. Her body language was clear that I was inconveniencing her although no other customers were present. She was training Blanca. I get my keys and am told my room is going to be down a different hall and the opposite side of the building, after reading signs and getting on the elevator the room is actually very close to the front desk but on the 2nd floor. Me and my children change in the room after a long drive and leave so they can play at Dave and Busters. We get back at midnight which they quickly fall asleep. I woke up in a panic in the middle of the night because I smelled vomit, I feared one of my children had vomit in their sleep (choking hazard). After investigating the bed was clean. When I try to go back to sleep the stangnant air was heavy with moldy/mildew smell, I had to ignore it because my kids were asleep. In the morning my son was looking for his glasses which were on the bookcase, as I use my flashlight and look on the floor next to the bookcase I find the vomit smell, old vomit from the last person before me that was not cleaned up. Before departing a hotel (I do travel work so I stay in hotels a lot) I check all the sheets and pillows before leaving. When I flipped the pillows I found the mildew smell, it was on the back of the pillow cases. Housekeeping had strategically placed the pillows mildew/mold stain down and white side up, unless they molded because they were placed there wet for an extended amount of time. I got the kids to check out. When I told the front desk attendant with short red hair she asked if I called to complain last night, I told her my kids were already asleep, how was I going to carry to big kids to a new room. She said a manager would contact me. They never did, no voicemail. Upon arrival I did a bed check under the mattress and no bed bugs, I also pulled he sheets to look for bugs or red dot stains and didn’t see any.... so at least I didn’t go home with bugs. Room 209 was gross. For what I paid I understand there may be dings in the furniture, the carpets might have stains and I understand that the bed may not be the most comfortable. But the LEAST a hotel can do, is clean their best before the next person arrives and be polite. I used to manage a hotel myself, I get the struggles. I hope people avoid this place. Disgusting stay.
