Ordered a non-smoking room and was given a room that smelled like smoke and had cigarette burns in the bedding. The next room, while not smelling like smoke, had holes in the bedding, a hole punched in the bathroom door, and the shower kinda mildewy.
Room = Dirty, moldy, paint peeling, stains.
The first room they gave us was propped open and stank horribly. We got a new one. That one, which we ended up staying in, stank so much our clothes and bags still smell days later. The toilet came from a kindergarten classroom. The smoke detector was laying beside the TV. The remote didn't go with the TV. The carpet was spongy. The deadbolt was broken off. There were other guests with an actual barrel-sized smoker grill outside their room and tons of people in and out all night. The a/c vent was covered in old gum and mold. It was a treat.
Outside area could use a lot more light, very dark & unnerving. Designated no smoking room had an odor as if the last occupant had smoked 2 packs of cigs in the past 24 hrs. Yech !! Otherwise, room was clean & comfortable. The trains passing by actually lulled me to sleep. Friendly staff, hotel was very close to my business reason for visiting the area.
I liked that they accepted pets and had an area close by for pets to go to the bathroom. I didn't like that i didn't receive a courtesy call to confirm my reservation & it was just cancelled and my card was charged more than the room rate. When we called to say we were still coming they told me they had plenty of rooms. So why did they charge my card like it was an inconvenience & the rooms were in demand? When we arrived, the tub was dirty & i offered to clean it myself. We were told breakfast was until 10:00 am so when we tried to go to breakfast the following day at 9:30 we found out we missed breakfast because that was the holiday breakfast schedule & it was over at 9:00 am.
The room had a smell as if someone had just smoked, although it was a non-smoking room. The heater was smelling bad, too. I had to turn it off right away. The night was cold.
The room was not clean. The sheets were stained, and there was hair in the bathroom.
Walked in room and smelled like urine,can’t believe they would rent a room like this
Staff barged in and then called me mama, which was very inappropriate. Towels and wash cloths were not available until later in the evening. Left the next morning with items all over my arms and legs. Very dissatisfied on this visit
Reason is bad weather. Small storm. Should have worked this out. At least the excuse you give the customers. Went to dinner up the street and their direct tv was working
I stayed for 4 nights and my room was cleaned only after the first night. The next day my room was not cleaned. I went to the front desk the morning after the first day that the room wasn't cleaned and informed the front desk that it wasn't cleaned the day before and to make sure that it was cleaned that day. I returned to my room at 1:00 that same day and my room was still not cleaned. Again I went to the front desk and requested that my room be cleaned. When I returned to my room at night it still was not cleaned.
Located in Harmar, Days Inn by Wyndham Pittsburgh-Harmarville is 2.7 mi (4.4 km) from Oakmont Country Club and within a 10-minute drive of UPMC St. Margaret. This 101-room motel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.
All of Days Inn by Wyndham Pittsburgh-Harmarville's 101 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and free local calls. Guests can expect to find free WiFi and TVs with cable channels. Other standard amenities include ironing boards and desks.
Days Inn by Wyndham Pittsburgh-Harmarville features a gym, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.
Ordered a non-smoking room and was given a room that smelled like smoke and had cigarette burns in the bedding. The next room, while not smelling like smoke, had holes in the bedding, a hole punched in the bathroom door, and the shower kinda mildewy.
Room = Dirty, moldy, paint peeling, stains.
It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,
The first room they gave us was propped open and stank horribly. We got a new one. That one, which we ended up staying in, stank so much our clothes and bags still smell days later. The toilet came from a kindergarten classroom. The smoke detector was laying beside the TV. The remote didn't go with the TV. The carpet was spongy. The deadbolt was broken off. There were other guests with an actual barrel-sized smoker grill outside their room and tons of people in and out all night. The a/c vent was covered in old gum and mold. It was a treat.
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us.
Outside area could use a lot more light, very dark & unnerving. Designated no smoking room had an odor as if the last occupant had smoked 2 packs of cigs in the past 24 hrs. Yech !! Otherwise, room was clean & comfortable. The trains passing by actually lulled me to sleep. Friendly staff, hotel was very close to my business reason for visiting the area.
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and area. We hope to see you again in the future.
I liked that they accepted pets and had an area close by for pets to go to the bathroom. I didn't like that i didn't receive a courtesy call to confirm my reservation & it was just cancelled and my card was charged more than the room rate. When we called to say we were still coming they told me they had plenty of rooms. So why did they charge my card like it was an inconvenience & the rooms were in demand? When we arrived, the tub was dirty & i offered to clean it myself. We were told breakfast was until 10:00 am so when we tried to go to breakfast the following day at 9:30 we found out we missed breakfast because that was the holiday breakfast schedule & it was over at 9:00 am.
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
The room had a smell as if someone had just smoked, although it was a non-smoking room. The heater was smelling bad, too. I had to turn it off right away. The night was cold.
Guest satisfaction is our number one objective so we really appreciate the input regarding our room and your comments about our heater. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.