Windemere Hotel and Conference Center

My wife and I were very dissatisfied with not only the conditions of the property but the staff as well. We were asked to go to the store and get a money order as a deposit for $105. We watched several other couples irate and discouraged leaving without getting their rooms because they were so a palled by the conditions of the property and The request to go to the store and get a money order. I do not believe that after such a long drive I should have to leave the hotel I just arrived at in order to go get a money order to appease such a lowly motel that is really not worth anyone’s time to ever stay out. I can ask myself what do I expect for $48 but to be honest after all my years and staying in hotels this is the first hotel that ever caused me to write a bad review. Or any review for that matter

Definitely the employees customer service and clean facilities

The Manager Marsha was real understanding and easy to talk to. It was really nice of her to accommodate us and the changes to our itinerary. Everything was last minute and we had to stay longer than planned. Great customer service and the most amazing housekeeping employees I've ever been fortunate to meet. Thank you ladies!

I really appreciated the customer service and housekeeping

It was nothing I liked about this property; there was nothing unique about this property; the pool was a dirty and never used; the “continental breakfast” is a joke (white bread; wheat bread, Small mini muffins; milk and dry cereal; and the weakest coffee on earth is far from any breakfast)… This place has gone downhill horrible

We have stayed here often, some being great experiences, others being awful. This was one of the awful ones. The employee who checked us in was rude and showed no interest in even making an effort to accommodate our simple requests. We asked for a late check out (an hour later, which we’ve had done with no problem in the past) she quickly refused and said we will charge you if you are in the room passed 11:30; which has NEVER even been mentioned to us in our many stays here. When I told her that just the day before when we stayed here they honored a noon check out with a smile and no fee, she cut me off and said you’ll just have to see the manager in the morning. We were a bit annoyed with how she handled that, but brushed it off and went to our room, where we then checked our online banking only to find she processed a charge on our bank card for an additional $100 to what we already paid for our stay without mentioning a word about doing so to us. No explanation, nor gained permission to process the additional amount. Obviously unaware of the additional charge, our bank account overdrafted. Had she discussed the $100 with us, we could’ve given another card, eliminating any issue from occurring. When we called the front desk to inquire about the charge, she said it’s just for incidentals and we and every other hotel always do this. Well, no, we’ve never had a $100 incidental deposit taken at any of our stays here, let alone have a card charged without knowledge or consent

We stay here often because of the convenient location. Most rooms are old with dirty stained carpet and have an unpleasant odor. However, we got lucky to get an updated room and very much enjoyed the tile floor, fresh smell and new bedding.

The carpet in the bedroom looked very worn and kind of dirty, the bathroom was pretty bad, the floor in there was filthy, don't know the last time it was mopped, needless to say, I would not stay there again.

That they did move us to a different room after finding roaches and bugs in our room

Property in need of a serious make over. They had me in the back area with caution tape on the stairs. I felt very unsafe.

Property needs to be remodeled. Very evident that nothing had been done for several years. Short on staff. Our room wasn't cleaned until at least 4PM each day.

Dump!!!!dirty, and smelled. Sad has potential because of property size but rooms are disgusting.

Room very out dated. In need of repairs. Didn't use the pool but it looked nice.

Check-in was an absolute breeze, wasn't a fan of the needed $100 cash deposit for the Jacuzzi room (Orbitz should add that on), but is it what it is and getting the money back quickly right after check out helps ease the annoyance. Didn't interact much with staff outside of checking in and out, however, they were informative and nice during both scenarios. Seemed upbeat as well as opposed to robotic at a good amount of hotels. Can't comment on the breakfast as I decided to sleep in (wish check-out was 12 and not 11!). Also didn't know there was a pull-out bed on the couch, found out by accident. Just made me laugh. WiFi was real fast and the TV had a good assortment of channels. Would definitely consider staying here again.

Thought the hotel was getting better but i was wrong . The getting better part has to stay consistent not 2 steps forward and 3 steps back .. it needs help ...

It's old hotel just needs TLC and it will come back alive and do eell in the big big turn over of hotels..

The first night we had to leave the room cause of an infestation od ants we got bit badly second room there was blood all in the shower it was gross

I chose this hotel because I just needed a place to sleep and grab a quick breakfast in the morning so that I could go spend the majority of my time with my dying mother. When I went to the "breakfast" I found only coffee, two loaves of bread, and packets of butter. Orbitz should not allow this hotel to advertise a "Full Breakfast". I checked out of the hotel at that time, rather than staying my planned 6 nights, and then had to waste a lot of time going to get a real breakfast somewhere and finding a new hotel -- time I intended to spend with my mom in her final hours. I can never forgive this hotel for taking that time away from me In addition, the person caring for this miserable excuse for a breakfast had the nerve to ask me for a slip of paper they gave me at check-in saying that I had the right to eat there! The wood floor in my room was filthy. Just walking across once or twice left my feet black on the bottom. You'd think that they'd run a mop over it once in a while if for no other reason than to keep their own sheets clean from guests' feet. At check-in there was a sign on the counter saying that only registered guests were allowed in the room. I asked about it, wondering if that meant that I could not invite a family member to my room for a conversation. The person said that I was certainly allowed to invite people in. I turned the sign around and asked him to explain it. He seemed to have no idea that the sign was even there, and could not explain it.