The rooms were large, but the pool was very small and didn’t look anything like the pictures.
Front door to lobby locked so they only way in was to pound on the door until someone opened it. No room service in the evening and the staff does not know the hours to their own restaurant. Although the room was spacious and beautiful, and the property is located ideally, the rest was only Westin in name.
I enjoyed the staff. They are very friendly. The hotel is up to date clean and modern. My room was clean, bathroom was large.
We liked how everything was walking distance. Did not like that room wasn’t cleaned daily and we had to call for towels twice. Also called for an issue with the AC and no one came.
Beautiful rooms with amazing views of Downtown Phoenix.
The room was absolutely luxurious, but with COVID restricting usual practice for the hotel it was overall an “OK” experience. We had to go to the lobby to pick up our room service, for “safety” reasons. As if it was safer for their clients to walk through a semi-crowded lobby and grab the food then to drop it off outside your room. Also our room wasn’t cleaned because it’s on the customer to call for the service during the pandemic. The hotel is really beautiful and the room’s bathroom was one of the nicest I’ve ever seen. But I couldn’t help but be disappointed by the little inconveniences in what appeared to be money saving tactics masked as COVID safety guidelines.
Pool was not what I would expect for a Westin... lobby was boring
Very Friendly Front Desk. Nice and Clean. Great Location. Nice Size Rooms.
Location location location location location location
Location excellent. Nice big comfortable room. Quiet
Located in Downtown Phoenix, The Westin Phoenix Downtown is within a 10-minute walk of popular sights such as Phoenix Convention Center and Footprint Center. This 4-star hotel has 242 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's theme restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
37-inch LCD TVs come with cable channels and first-run movies, and guests can stay connected with WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, refrigerators, and coffee makers are also available.
At The Westin Phoenix Downtown, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 38.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include conference space, a 24-hour business center, and a computer station.
The rooms were large, but the pool was very small and didn’t look anything like the pictures.
Front door to lobby locked so they only way in was to pound on the door until someone opened it. No room service in the evening and the staff does not know the hours to their own restaurant. Although the room was spacious and beautiful, and the property is located ideally, the rest was only Westin in name.
I enjoyed the staff. They are very friendly. The hotel is up to date clean and modern. My room was clean, bathroom was large.
We liked how everything was walking distance. Did not like that room wasn’t cleaned daily and we had to call for towels twice. Also called for an issue with the AC and no one came.
Beautiful rooms with amazing views of Downtown Phoenix.
