Excellent service
This hotel was WORST CASE scenario. Upon arrival we parked on-site and noticed many people walking around smoking and hanging out in their cars (it was 3am) the car next to us had a man passed out in it with his arm hanging out the window with a needle in his arm. I went to check in and the front desk clerk said that his computer was down and just gave me a key to a room, didn’t check my ID or seem to know anything about my reservation, but a key I got. We went upstairs and opened the door, cockroaches ran from the entry way and were crawling all over the walls. The carpet was so stained and sticky it looked like it had never been cleaned. The bedspread was in the same condition, so we removed it from the bed, only to find the sheets stained with blood. There were obvious signs of bed bugs, and the shower curtain rod was hanging off the wall. I AM NOT making this up, we immediately left and went to another hotel.
Staff was friendly & helpful. Ice machine didn’t work.
Room smell cigarette smoke and cockroach in the bathroom in room 232. Two wall receptacle not working.
Out of service pool , lobby smelled like cigarettes
Dirty carpets, blankets, and restrooms Broken and torn curtains Bad smell in the room
Room missing ironing board, iron. Toilet seat didn't close. Bathtub drippped. Found dead bug on bathroom floor. No stopper in sink. No washcloth provided. Towels dirty 2 days in a row.
The room was dirty upon checking in. Key continually stopped working.
The staff were gracious, friendly and helpful. One afternoon the lobby smelled like rotting garbage. The room bathroom had peeling vinyl wall paper in various spots. The shower head hose looked like it had been stretched out. Dark staining in nooks and crannies of the bathroom tile. Something torn off and missing next to mirror as there was raw sheet rock exposed. They did not bother with placing toilet paper on dispenser but just left one partial roll for everyone to "handle' and dispense. Tile floor was dirty. Entry to room had debris on floor all three nights. HVAC would blow over the top of you (wind) when on) then shut off; difficult to sleep. The bed had one sheet and one cover which was a little thicker than a sheet. Cold at night when wanting to sleep in cool air and not freeze. television was nice but I could only get the one pre selected channel. WiFi was spotty at best. I could go on. The cost to benefit was not there - maybe if there were a zombie apocalypse and this were the only safe haven but I feel had and taken for what I paid and would think an appropriate remedy would be a complete or near complete refund. Regards,
It was nice. My hotel stay was great I enjoyed myself
worst hotel i've ever stayed in. Dirty, outdated, broken lamp, no bathtub drain stopper. Ice machine has been broken for "months" according to the maid. It should be torn down.
Decent breakfast options. Fruit and yogurt and healthy cereal. Good coffee. Desk staff was nice and helpful. Room needs some attention, hinge needs oil on door, bathroom fan cover missing. Fan in room drew in cigarette smoke from outside.
I would never stay here again, and wouldn't really recommend anyone else does either. The room was dirty and smelled of smoke. Key cards were constantly being re-keyed by being too close to a phone. Terrible area. Bed had blood stains on mattress cover. Holes in wall, cigarette holes in shower curtain, dirty. I actually found another room at another hotel. Did not match photos at all.
The only nice thing was the parking lot.. there was nothing that stood out!
Our room had no blow dryer or smoke detector and small pillows to sleep on.
Location was excellent - close to downtown and to metro station. Staff was awesome. Room was in a poor condition and not clean nicely.
It was close to the location I needed to travel to the next day. It was easy to drive to and had adequate parking. The lamps were both dusty, there was mildew on the bottom of the freezer compartment. The exterior handle on the door to the room did not function well. It would fall to a position as if it was open and would not open until I lifted it up about 120 degrees and then tried again. There was hair stuck on the bench used for the handicapped restroom. The carpet, bedding, sink, toilet, and tub looked clean.
It was great. Clean rooms but short on wash rags. I dont know but thats what she told us. But a great place to stay all day everyday
Located in Downtown Phoenix, Super 8 by Wyndham Phoenix Downtown is within a 10-minute walk of popular sights such as Roosevelt Row and Children's Museum of Phoenix. This 59-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free continental breakfast is served each morning from 6:00 AM to 9:00 AM.
The 59 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 35-inch LCD TVs with cable channels. Bathrooms offer hydromassage showers and hair dryers. Free local calls, ironing boards, and desks are other standard amenities.
Super 8 by Wyndham Phoenix Downtown features an outdoor pool, free WiFi in public areas, and a 24-hour business center. There's free parking if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include a computer station, free newspapers, and laundry facilities.
Excellent service
This hotel was WORST CASE scenario. Upon arrival we parked on-site and noticed many people walking around smoking and hanging out in their cars (it was 3am) the car next to us had a man passed out in it with his arm hanging out the window with a needle in his arm. I went to check in and the front desk clerk said that his computer was down and just gave me a key to a room, didn’t check my ID or seem to know anything about my reservation, but a key I got. We went upstairs and opened the door, cockroaches ran from the entry way and were crawling all over the walls. The carpet was so stained and sticky it looked like it had never been cleaned. The bedspread was in the same condition, so we removed it from the bed, only to find the sheets stained with blood. There were obvious signs of bed bugs, and the shower curtain rod was hanging off the wall. I AM NOT making this up, we immediately left and went to another hotel.
Dear Valued Guest, We appreciate you bringing this to our attention. That is not a good thing to experience and I am so sorry you had to go through all that. What you have brought up is something that we would never intend you to experience. These incidents are being investigated, and rest assured will be taken care of. Complaints about rooms not being clean are something that we always take seriously. Rest assured this will be discussed with housekeeping, and should be addressed and avoided moving forward. Sincerely,
Staff was friendly & helpful. Ice machine didn’t work.
Dear Valued Guest, Thank you for giving us your feedback. I am glad to know that you had a nice and friendly encounter with staff. As for the ice machine, we will get this reported to get fixed. We hope to see you again and give you a better experience. Sincerely,
Room smell cigarette smoke and cockroach in the bathroom in room 232. Two wall receptacle not working.
Out of service pool , lobby smelled like cigarettes
Dirty carpets, blankets, and restrooms Broken and torn curtains Bad smell in the room
Room missing ironing board, iron. Toilet seat didn't close. Bathtub drippped. Found dead bug on bathroom floor. No stopper in sink. No washcloth provided. Towels dirty 2 days in a row.
The room was dirty upon checking in. Key continually stopped working.
The staff were gracious, friendly and helpful. One afternoon the lobby smelled like rotting garbage. The room bathroom had peeling vinyl wall paper in various spots. The shower head hose looked like it had been stretched out. Dark staining in nooks and crannies of the bathroom tile. Something torn off and missing next to mirror as there was raw sheet rock exposed. They did not bother with placing toilet paper on dispenser but just left one partial roll for everyone to "handle' and dispense. Tile floor was dirty. Entry to room had debris on floor all three nights. HVAC would blow over the top of you (wind) when on) then shut off; difficult to sleep. The bed had one sheet and one cover which was a little thicker than a sheet. Cold at night when wanting to sleep in cool air and not freeze. television was nice but I could only get the one pre selected channel. WiFi was spotty at best. I could go on. The cost to benefit was not there - maybe if there were a zombie apocalypse and this were the only safe haven but I feel had and taken for what I paid and would think an appropriate remedy would be a complete or near complete refund. Regards,
Dear Valued Guest, Thank you for leaving us a review. Your survey response is a reflection of your experience during your stay with us. Seeing that you had a great stay serves as a motivation for the team to strive more in providing exceptional service. We look forward to the next time that we can serve you again. Sincerely,