Meh.
They put me in a smoking room when I asked for non-smoking and there was no TV they said they couldn’t switch rooms because it was booked up the room was 230 something dollars a night Room Reeked like cigarettes no television staff was Very friendly but doesn’t make up for all the other crap
This place is in a good location and has a nice pool and hot tub, but the exterior of the property isn't well maintained and some of the clientele are of a questionable status. The rooms are basic, but seemed clean and served the purpose if you're just looking for a place to sleep.
Right place. Many repairs were needed ice machines and Landry room were out of use
The staf were friendly and the room was clean. The heater/air conditioner was as load as a blender with rcoks in it.
The room was supposed to renovated. It looked like it wad not completed
Bathroom floor is new, walls are newly painted but there is still a musty smell. Location is close to work, with a lot of restaurants nearby.
Great staff,but the room was not nice and clean like it show on-the website.The room needs a little touch up
Hotel had outside entrance, furniture was worn and tattered, room was dark. This is an older building.
Orbitz booked us into a smoking room without telling us. Hotel Staff tried to help us but they where booked. Not there fault. The refrigerator had a ticking sound that we could not find until the morning. This is a "trucker hotel" not a good spot to take families.
The hotel is in a rough neighborhood, the bed was terrible and the room was run down and not clean. I would not stay here.
Very comfortable room. Good breakfast. Very nice staff.
Clearly there needs to be some renovating here. The comforters, sheets, etc...were worn and dated. I never took my shoes off, as the carpeting looked dirty and smelled. The room had an over amount of air cleaner scent going on that gave me a headache. We pretty much tried to stay out of the room as much as possible..that was a plus with spring training going on. Also, don't go hungry to breakfast. The fake eggs and greasy sausage was pretty much all there was besides carbs galore of stale muffins. What little oatmeal containers that were there one our first morning were never replenished on the second. I felt sorry for the older couples coming in at 9 expecting breakfast. Bottom line, if your desperate, book it. To the hotel chain...UPDATE EVERYTHING!!
TV remote did not work. I went to the desk and got the batteries changed. It still did not work. WiFi signal was so week in my room that I could get my phone or iPad to hook up. I could not watch video on my laptop.
Hotel staff not pleasant at all and were quick to say no or not follow through on requests, would not stay here again
Quality Inn & Suites Goodyear - Phoenix West places you within a 15-minute drive of popular attractions such as Goodyear Ballpark and State Farm Stadium. This hotel has 160 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM. This hotel serves as home to a sports bar, along with a restaurant that specializes in American cuisine.
All of Quality Inn & Suites Goodyear - Phoenix West's 160 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Other amenities include free local calls, safes, and ironing boards.
At Quality Inn & Suites Goodyear - Phoenix West, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Meh.
They put me in a smoking room when I asked for non-smoking and there was no TV they said they couldn’t switch rooms because it was booked up the room was 230 something dollars a night Room Reeked like cigarettes no television staff was Very friendly but doesn’t make up for all the other crap
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Dear Guest, We are always looking for feedback. Good or bad. Feel free to reach out to me about your stay. Best Wishes,
I am sorry we failed to meet your expectations. We take your feedback seriously. If you wish to contact me, please reach out to the hotel. Thank you
This place is in a good location and has a nice pool and hot tub, but the exterior of the property isn't well maintained and some of the clientele are of a questionable status. The rooms are basic, but seemed clean and served the purpose if you're just looking for a place to sleep.
Hi there, Thank you for your review. I am sorry we were unable to meet your expectations. We will work hard to continue to improve. Hopefully you'll give us another chance to win back your business. Best Wishes
Right place. Many repairs were needed ice machines and Landry room were out of use
Thank you for your response and I apologize that we were conducting some of our renovations during your time with us. The guest laundry has now been completed and a new ice machine has replaced the one that out of order - we did have three other machines that were in the area for your use and apologize that you were not informed of this option. We would have also happily provided ice from the bar and apologize if this wasn't offered. We appreciate the feedback and can assure you that our renovations will make us a beautiful property when they are completed and we hope you will give us another chance.
The staf were friendly and the room was clean. The heater/air conditioner was as load as a blender with rcoks in it.
Hello, Thank you for your positive feedback on my associates. My associates and I work very hard to go above and beyond all guests expectations. I will get with my chief engineer about the heater/air unit. Thank you very much!
The room was supposed to renovated. It looked like it wad not completed
Thank you for staying with us. I would like it if you would reach out and give us better understanding of what went wrong. thank you